Customer Success Account Manager

UPS

Signature Customer Success Supervisor managing a portfolio of customers and driving satisfaction through engagement and support in the United States. Focus on account growth, upselling, and product adoption.

Posted 6/24/2026full-timeBerkeley • California • 🇺🇸 United StatesMid-LevelSenior💰 $70,260 - $123,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact and advocate for assigned accounts
Handle routine customer inquiries with standardized solutions while escalating complex issues as needed
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions
Proactively engage existing customers to enhance value and prevent churn
Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas
Identify low-touch upsell opportunities and guide customers to resources for additional value
Develop strategies for upselling / cross-selling opportunities to drive account growth
Drive product adoption and educate customers on products and services
Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability
Monitor customer health metrics to measure satisfaction and prevent churn
Update UPS DRIVE with retention data, planning next steps for churn prevention / growth

Requirements

What you’ll need

0–4 years in customer success, support, or related customer-facing roles
SMB account management experience
Ability to manage multiple customer engagements through strong organizational skills
Data-driven mindset
Excellent written communication skills

Benefits

Comp & perks

Medical/prescription drug coverage
Dental & Vision Benefits
Flexible Spending Account
Health Savings Account
Dependent Care Flexible Spending Account
Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
Disability Income Protection Plan
Employee Assistance Program
Educational Assistance Program
401(k) retirement program
Vacation
Paid Holidays and Personal time
Paid Sick/Family and Medical Leave time as required by law
Discounted Employee Stock Purchase Program

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer advocacyorganizational skillswritten communicationdata-driven mindset