Account Executive

• This position is an entry-level healthcare sales position responsible for retaining and growing UPS’s Small Package business.
• He/She performs primary responsibilities including sales calls to address customer needs, selling additional products and services, and following up on leads.
• This position builds relationships with key decision makers and serves as a customer advocate.
• He/She researches the competitive environment and uses product knowledge to generate solutions that meet customer’s needs and business objectives.
• This position performs pre-call duties including use of automated sales tools to perform research into customers’ businesses and account information to develop appropriate selling and pricing strategies.
• He/She makes outbound cold calls to meet monthly sales targets.
• This position creates contacts (e.g., cold calls, etc.), monitors contractual compliance, and answers customer questions.

Inside Sales Representative – Healthcare

Customer Support

• Customer Service Representative focused on the requests of our clients regarding: Collections, quotes, shipments, deliveries, export and import processes, billing clarifications, loss or damage investigations, and general information.

Customer Service Representative, Bilingual – Early Morning

Consultant

• Supports franchisees within a designated territory throughout their franchise lifecycle.
• Optimizes revenue by collaborating with franchisees to develop quarterly/annual business plans, including sales, marketing, financial goals, and action plans.
• Conducts quarterly store evaluations to ensure compliance with brand standards and operational procedures.
• Builds relationships, provides training, coaching, and communication to franchisees to enhance customer experience and drive growth.
• Assists with franchise renewals, ownership transfers, relocations, new buildouts, remodels, store placements, merchandising and business transitions.
• Plans convention style networking meetings to educate, set direction, foster engagement, and share best practices.

Franchise Consultant

Manager

• This position provides value to Segment customers (SMB & Enterprise level) to gain, retain, and grow UPS’s business across functions (e.g., Supply Chain Solutions, Freight, Package, International, UPS Capital, Mail Innovations, etc.) by demonstrating solutions to support improving the customers’ bottom line.
• He/She supports account owners in developing strategies to leverage technology, engineering, and sustainability solutions that align with customers’ objectives and identifies new revenue-generating opportunities.
• This consultative sales position leads customer‑facing discovery, qualification, and advisory engagements designed to identify high‑value opportunities and build value‑driven solution strategies.
• The Solution Development Manger serves as a strategic advisor, aligning cross‑functional teams to deliver tailored, insight‑backed recommendations.
• Manages and coordinates resources and multiple active customer engagements to ensure smooth Customer Solution's implementation.
• Track, prioritize, and execute multiple sales cycles using a structured, data-driven approach to pipeline management.
• Facilitates and participates in strategy sessions with the Sales team to communicate customers’ needs, provide recommendations, and gain consensus on resources, solutions, and the most effective sales approach.
• Ensures affected functions or groups are identified and works with them to negotiate process changes, ownership of processes, and manage project impact.
• Lead structured qualification processes to assess opportunity fit, value potential, and customer readiness.
• Identify measurable outcomes, critical success factors, and decision criteria using consultative techniques aligned with strategic selling principles.
• Monitors the revenue business plan to ensure performance metrics (e.g., quality, cost, effectiveness, etc.) are met and the return-on-investment is achieved.

Solutions Development Manager

• Provides franchisees with professional guidance on marketing, sales growth, pricing strategy, financial reporting, and operations
• Conducts regular evaluations and analysis to assess center and franchisee performance
• Trains and coaches franchisees in using financial benchmarks, TUPSS resources, and tools
• Acts as the main point of contact between various stakeholders
• Identifies and addresses operational and financial issues impacting franchisee success
• Ensures franchisee adherence to policies, procedures, and brand standards
• Maintains regular communication to monitor progress of training requirements
• Supports franchisees with timelines for ownership transfers, relocations, new store buildouts, etc.
• Plans and conducts regular convention style network meetings
• Utilizes and shares best practices for operational improvements
• Develops professional skills through company and industry-related resources

Architect

• Applies the principles of software engineering to design, develop, maintain, test, and evaluate computer software that provide business capabilities, solutions, and/or product suites.
• Provides systems life cycle management (e.g., analyses, technical requirements, design, coding, testing, implementation of systems and applications software, etc.) to ensure delivery of technical solutions is on time and within budget.
• Researches and supports the integration of emerging technologies.
• Partners with the business to integrate new technologies into business solutions and create a vision of the technology requirements for the future state of the business.
• Develops end to end solutions across the Sales ecosystem, including integration with various external systems.
• Possesses effective communication skills to articulate ideas to technical and non-technical audiences.
• Has strong influencing skills and is motivated toward learning and adopting evolving technologies.
• Requires experience with various architectural patterns.
• Experienced in coaching and guiding application development teams delivering business outcomes.

Applications Architect

Systems Engineer

• Troubleshooting, adjusting, and replacing AC and DC electrical equipment
• Inspecting, troubleshooting, repairing, and/or replacing mechanical components
• Inspecting, troubleshooting, repairing, and/or replacing pneumatic equipment
• Inspecting, troubleshooting, repairing, and/or replacing hydraulic equipment
• Welding equipment such as handrails, conveyor supports, and package handling equipment
• Performing preventive maintenance inspections of plant equipment

Buildings and Systems Engineering Mechanic

Software Engineer

• Lead the development, support, and enhancement of enterprise security systems, including Card Access (Badging), Genetec Camera, and Visitor Management systems.
• Direct component and data architecture design, technology planning, and testing to meet business needs and comply with RPO/RTO standards.
• Oversee security systems lifecycle management and guide support teams.
• Provide leadership to junior team members, promoting collaboration and clear reporting.
• Coordinate with internal personnel and external vendors to troubleshoot system issues.
• Initiate and guide architecture and code reviews.
• Facilitate vendor discussions related to feature requests and system enhancements.
• Identify and evaluate vendor solutions related to AI and automation.
• Design scalable, containerized applications and implement modern DevOps practices.
• Develop and maintain technical architecture and long-term system strategy roadmaps.
• Define and enforce coding standards, best practices, and architectural patterns
• Participate in a rotating on-call support schedule.

Lead Applications Developer

Product Manager

• Supports Primary Sales / Operations with customs brokerage customer accounts, revenue retention, and churn reduction to maintain / grow revenue.
• Provides dedicated product support, customs brokerage process expertise, and input specific to information technology, during solution development, contract negotiation, statement of work, and pricing agreement to maintain competitiveness and profitability.
• Participates in customer meetings and quarterly business reviews to provide leadership and strategic vision as related to the technology solutions required to properly support, maintain and grow customs brokerage and ensure long-term partnerships.
• Ensures standard operating procedures and key performance indicators are managed effectively to meet UPS goals and to ensure customer satisfaction.
• Advises customers on supply chain improvement opportunities and works collaboratively with other teams to develop solutions which reinforce the UPS value-added proposition.
• Assists others to ensure UPS meets client customs brokerage performance goals and expectations while minimizing negative impacts to other departments.
• Gathers and shares customs brokerage customer service best practices with a focus on technology enhancement and development.
• Coordinates with other teams to conduct business and customer review meetings with a defined focus on the customer and business needs for enhanced technology systems and support

Brokerage Product Development Manager

Sales

• Du arbeitest dich im 12-monatigen Traineeprogramm umfangreich in unser Unternehmen ein.
• Du lernst unsere Struktur, Arbeitsbereiche und Abläufe kennen.
• Du arbeitest mit Kolleginnen und Kollegen aus anderen Abteilungen zusammen und baust dein internes Netzwerk kontinuierlich aus.
• Du nimmst an vielfältigen Schulungen teil und erhältst das wichtigste Know-how für deinen Job – nicht nur zu Beginn, sondern während deiner gesamten Zeit bei uns.
• Du übernimmst nach Abschluss ein eigenes Verkaufsgebiet

Sales Trainee

Payroll

• Generate daily wire funding for all payroll tax liabilities.
• Research and respond to agency tax notices from federal, state, and local authorities.
• Support quarter-end activities such as reconciliations, file transmissions, resolving errors, etc.
• Support year-end activities such as annual audits, W-2 production, etc.
• Respond to internal support requests from Payroll and other business partners.
• Process manual tax payments, returns, or other agency requests as needed.
• Partner with Payroll Tax Analysts to improve and innovate processes as needed.

Payroll Tax Specialist

• Own the commercial relationship for a portfolio of healthcare customers as their primary UPS contact
• Lead customer access to the full UPS Healthcare portfolio, including Small Package, Freight Forwarding, Warehousing & Distribution and Cold Chain solutions with focus on end-to-end solutions
• Drive revenue growth by identifying new opportunities and executing account strategies
• Translate UPS Healthcare services, technologies and capabilities into clear, customer-specific value propositions
• Partner with Operations and Customer Solutions to design, review and optimise tailored solutions
• Maintain a strong understanding of customer strategies, financials, product launches and pipelines while expanding multi-level stakeholder relationships
• Manage revenue commitments, target accounts, customer reviews, joint calls and KPI analysis to ensure performance and service excellence

Enterprise Account Director, Healthcare

Account Manager

• Serve as the primary point of contact and advocate for assigned accounts.
• Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
• Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
• Proactively engage existing customers to enhance value and prevent churn.
• Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
• Identify low-touch upsell opportunities and guide customers to resources for additional value.
• Develop strategies for upselling / cross-selling opportunities to drive account growth.
• Drive product adoption and educate customers on products and services.
• Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.
• Monitor customer health metrics to measure satisfaction and prevent churn.
• Update UPS DRIVE with retention data, planning next steps for churn prevention / growth.

Customer Success Account Manager – Signature

Machine Learning Engineer

• Lead the design, development, and deployment of advanced AI/ML solutions to solve complex business problems and drive strategic innovation across products and services.
• Provide technical leadership and mentorship to a team of AI/ML engineers and data scientists, guiding best practices in model development, deployment, and lifecycle management.
• Architect scalable AI systems and oversee the integration of machine learning models into production environments in collaboration with engineering, product, and infrastructure teams.
• Drive the development of intelligent chatbots, AI agents, and automation solutions that enhance customer engagement and operational efficiency.
• Establish and enforce robust testing, monitoring, and governance frameworks to ensure models meet standards for accuracy, fairness, transparency, and reliability.
• Continuously monitor model performance post-deployment and lead iterative improvement efforts using real-world data and user feedback.
• Serve as a key technical advisor, communicating complex AI concepts and outcomes to both technical and non-technical stakeholders, and influencing AI strategy across the organization.
• Evaluate emerging AI technologies, tools, and trends, and recommend their adoption to keep the company at the forefront of innovation.

Lead Machine Learning Engineer

• Collaborates with a variety of management levels on projects that contribute to the growth and success of UPS
• Uses discipline specific knowledge, skills, and abilities to assist with various projects, presentations, and business improvement opportunities
• Performs other career related responsibilities as assigned
• Works on targeted projects which contribute to the improvement of asset management processes
• Involves in construction management strategies, automotive engineering strategies, and information systems strategies
• Maintains hardware and software systems and supports data-intensive applications for UPS
• Reports on process improvement initiatives and monitors existing UPS maintenance process improvement initiatives

Inside Sales Representative – Healthcare

Customer Service Representative, Bilingual – Early Morning

Franchise Consultant

Solutions Development Manager

Franchise Consultant

Applications Architect

Buildings and Systems Engineering Mechanic

Lead Applications Developer

Brokerage Product Development Manager

Sales Trainee

Payroll Tax Specialist

Enterprise Account Director, Healthcare

Customer Success Account Manager – Signature

Lead Machine Learning Engineer

Buildings and Systems Engineering Intern