Systems Engineer

• Troubleshoots, calibrates, and adjusts plant floor devices as necessary to maintain optimal performance of plant floor equipment.
• Sorts calls and breakdowns and expedites their completion.
• Provides information to maintenance mechanics on how to complete required repairs to resolve breakdown situations.
• Assists in solving the daily problems inherent in keeping the conveyors or physical facility in good working order.

Buildings and Systems Engineering Specialist

Recruitment

• Reviews resumes, conducts phone screens and interviews, administers assessments, and presents candidates to hiring managers and functions
• Sources candidates and ensures requisitions are promptly filled
• Monitors employment processes to ensure legal compliance
• Actively seeks out process improvement opportunities
• Develops relationships with prospective talent, creating and managing talent pipelines for current and future employment opportunities
• Maintains active involvement with professional organizations and local colleges to represent UPS and develop talent pipelines

Talent Acquisition Specialist

Consultant

• Support and elevate franchisees within a designated territory
• Optimize revenue and operational excellence
• Conduct comprehensive center evaluations and performance analysis
• Coach franchisees in leveraging financial benchmarks
• Serve as the primary liaison between TUPSS Solution + Support Campus and franchisees
• Identify operational and financial risks
• Support franchise lifecycle events

Franchise Consultant

Account Manager

• Identify and research potential clients through various channels.
• Generate new leads and opportunities through cold calling, networking, and other outreach methods.
• Conduct compelling presentations to showcase our products/services and highlight their value proposition.
• Tailor solutions to meet clients' specific requirements.
• Develop and execute a strategic sales plan to achieve and exceed sales targets.
• Negotiate terms and conditions with potential clients to secure new business.
• Work closely with cross-functional teams, including marketing, product development, and customer support.

Business Development Account Manager

Product Manager

• Lead the development and execution of GTM initiatives for the Global Freight Forwarding (GFF) product, including detailed launch plans, campaign execution, and KPI measurement to drive measurable growth.
• Build clear, data-driven marketing plans and present them to internal stakeholders to secure alignment and accelerate execution.
• Serve as a GFF subject matter expert, ensuring accurate product positioning, refining strategies as market conditions evolve, and keeping initiatives aligned to business objectives.
• Partner cross-functionally with Sales, Segment Analysts, Pricing, Customer Service, and other stakeholders to translate customer insights into actionable GTM strategies.
• Conduct situational and competitive assessments researching industry information and field feedback to identify trends and uncover new market opportunities.
• Create compelling, customer-centric marketing materials—including first-call decks, sales sheets, and value messaging—that equip the sales team to engage prospects effectively and convert opportunities.

Senior Healthcare Product Management Analyst

Business Development Rep

• Achieve assigned revenue and growth targets by prospecting, developing, and closing new customers
• Proactively identify, qualify, and pursue new business opportunities through outbound prospecting, referrals, and partnerships across the UPS ecosystem
• Conduct discovery-based, consultative sales conversations to understand customer risk, business and shipping challenges
• Position and sell solutions that solve customer problems and deliver measurable value
• Collaborate with UPS sales partners and internal stakeholders to expand wallet share and accelerate new customer acquisition

Business Development Officer

Administration

• Import Brokerage Rater is a profession that involves clearance of goods through customs barriers for importers.
• This involves the preparation of documents and electronic submissions,
• the calculation of taxes, duties and excises,
• and facilitating communication between government authorities and importers.

Import Brokerage Rater, Norwegian – night or afternoon shift

• Prospecting and Lead Generation: Identify and research potential clients through various channels.
• Generate new leads and opportunities through cold calling, networking, and other outreach methods.
• Collaborate with marketing teams to leverage inbound leads and campaigns.
• Conduct compelling presentations to showcase our products/services and highlight their value proposition.
• Effectively communicate the benefits of our solutions to potential clients.
• Understand clients' needs and tailor solutions to meet their specific requirements.
• Develop and execute a strategic sales plan to achieve and exceed sales targets.
• Negotiate terms and conditions with potential clients to secure new business.
• Work closely with cross-functional teams, including marketing, product development, and customer support, to ensure a seamless client experience.

Collections

• Provides excellent customer service.
• Responds to customer inquiries within required service level agreement.
• Identifies, prioritizes, and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholder information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off account balances.

Intermediate Collections Associate

Customer Success Manager

• Manage a high volume of smaller customers.
• Focus on driving customer satisfaction and retention at scale.
• Leverage dashboards and reporting to support clients effectively.
• Serve as the primary point of contact and advocate for assigned accounts.
• Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
• Proactively engage existing customers to enhance value and prevent churn.
• Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
• Identify low-touch upsell opportunities and guide customers to resources for additional value.
• Develop strategies for upselling/cross-selling opportunities to drive account growth.
• Drive product adoption and educate customers on products and services.

Customer Success Supervisor

Software Engineer

• Supports the knowledge and skill development training programs and materials for The UPS Store franchise network through the design and application of instructional design methods.
• Works closely with subject matter experts (SMEs), managers, vendors, and various cross-functional teams to understand policies, procedures, systems, and skills that require instruction.
• Recommends appropriate training solutions that align with project and company objectives.
• Manages and coordinates the design, development, and implementation of various instructor-led training (ILT) programs.
• Develops additional resources applicable to business unit needs and best practices.

Instructional Design Specialist – Curriculum Developer

Manager

• Lead and manage the day-to-day operations of the Level 2 Technology Support team, ensuring timely and effective resolution of technical issues across the 5,400-unit network
• Oversee the vendor-managed Level 1 support team, ensuring adherence to SLAs, quality standards, and escalation protocols
• Maintain seamless coordination and communication between Level 1 and Level 2 teams to ensure a consistent end-user experience
• Oversee the administration, optimization, and evolution of ticketing platforms, ensuring proper configuration, reporting, and workflow management
• Lead the ongoing evolution of the ticketing platform, integrating AI, automation, and advanced analytics, to streamline support workflows, increase efficiency, and reduce overall operational costs
• Manage and maintain a comprehensive knowledge base, ensuring accurate, relevant, and user-friendly documentation for both internal support teams and franchisees
• Partner with internal teams and vendors to implement new tools or enhancements that strengthen support operations
• Direct the design, implementation, and ongoing improvement of support processes, workflows, and tools to optimize efficiency and service quality
• Monitor support performance metrics, identify trends, and drive continuous improvement initiatives to reduce ticket volume, improve resolution times, and enhance service reliability
• Conduct root-cause analysis (RCA) and implement long-term fixes to prevent recurring issues
• Provide guidance on industry best practices, modern support methodologies, and emerging technologies relevant to technical support operations
• Analyze and evaluate support activities to meet targeted time, cost, and quality benchmarks
• Develop and maintain reporting dashboards, service metrics, and performance insights that inform executive-level decision making
• Collaborate with internal departments (IT, Operations, Product Development, Field Support) to support system rollouts, updates, and technology initiatives impacting franchisees
• Manage the relationship with Level 1 support vendor, including performance evaluations, SLA oversight, contract adherence, and operational alignment
• Provide direction on quality expectations, escalation management, and process improvements for vendor teams
• Recruit, train, coach, and develop Level 2 support team members to build strong technical capabilities and high service standards
• Foster a culture of responsiveness, accountability, and continuous improvement within the support organization.

Technology Support Manager

Inside Sales

• maintain and grow revenue
• clarify, resolve, and address concerns
• performs other duties as requested

Inside Sales Account Associate

Threat Intelligence Specialist

• Assesses, prioritizes and takes action on requests that improve existing Security Operation Center (SOC) tools and procedures
• Partners with management to coordinate security incident response efforts to communicate information, drive resource actions and decisions, provide recommendations, and ensure resolution
• Evaluates and analyzes complex malicious code through the use of tools including disassemblers, debuggers, hex editors, un-packers, virtual machines and network sniffers
• Conducts reverse-engineering for known and suspected malware files
• Investigates instances of malicious code to determine attack vector and payload, and to determine the extent of damage and data exfiltration
• Performs research in the area of malicious software, vulnerabilities, and exploitation tactics, and recommend preventative or defensive actions
• Produces reports detailing attributes and functionality of malware, and indicators that can be used for malware identification/detection, to include behavior, identified infrastructure used for command and control, and mitigation techniques
• Analyses the relationship between a given sample of malware and other known samples/families of malware, and notable features that indicate the origin or sophistication of the malware and its authors

Senior Cyber Intelligence Analyst

Account Executive

• The International Account Executive is responsible for driving new business acquisition and expanding UPS’s international services through strategic prospecting, relationship building, and solution-based selling.
• Collaborates with Domestic Business Development and Customer Success teams, Customer Solutions, and other internal teams to develop account strategies, analyze market trends, and position UPS solutions competitively.
• Identify and research potential clients through various channels, including artificial intelligence.
• Generate new leads via cold calling, networking, and outreach methods.
• Collaborate with marketing teams to leverage inbound leads and campaigns.
• Develop and execute strategic sales plans to achieve and exceed targets.
• Conduct compelling presentations to showcase UPS solutions and value propositions.
• Negotiate terms and conditions with potential clients to secure new business.
• Work closely with cross-functional teams (BD, CS, ASM, Brokerage, Pricing) to ensure seamless execution.
• Monitor daily shipping activities to proactively identify issues and provide feedback.