Administration

• General administrative tasks
• Resolving customer queries regarding package deliveries
• Dealing with customer complaints via phones or e-mails

ERN Administrator, Spanish

ERN Administrator, Swedish

ERN Administrator, French

Engineer

• Troubleshoot, calibrate, and adjust plant floor devices to maintain optimal performance
• Attend sorts calls and breakdowns and expedite their completion
• Assist in solving daily problems for conveyors or physical facility maintenance
• Perform preventive and corrective maintenance on mechanical and electrical systems
• Diagnose faults and repair breakdowns in sortation system, facility and automation systems
• Ensure minimal downtime by responding quickly to emergencies
• Install, inspect, and troubleshoot electrical circuits, motors, and control panels
• Conduct risk assessments and ensure proper use of PPE
• Work alongside operations and management teams to ensure smooth operations

Shift Maintenance Engineer

• Troubleshoot, calibrate, and adjust plant floor devices
• Perform preventive and corrective maintenance on mechanical and electrical systems
• Diagnose faults and repair breakdowns
• Respond quickly to emergencies
• Install, inspect, and troubleshoot electrical circuits, motors, and control panels
• Work on hydraulic and pneumatic systems used in sortation equipment
• Assist in installing new machinery and upgrading existing systems
• Conduct risk assessments and ensure proper use of PPE

Software Engineer

• Productivity and workflow analysis including work measurements with subsequent design and implementation of staffing plans.
• Process re-engineering and productivity improvement to align operational needs with business requirements.
• You and your team is responsible for the facilities within the Netherlands.
• Working on implementing and improving automation within the warehouses as Autostore and Locus.
• Creation and distribution of automated productivity and quality reports.
• Trend analysis in support of operational management.
• Compliance with operational plans, procedures, customer requirements, quality goals, service levels, inventory accuracy and performance standards.
• Implementation of job specific training for operations staff including ongoing training, education and development on procedures and guidelines.
• Take the lead in managing layout changes, developing new layouts for customer implementations, retention projects, and reconfigurations, in close collaboration with all stakeholders.

Industrial Engineering Specialist

• Nasza praca polega na poprawnym sporządzaniu deklaracji celnych dla Klienta
• Związanym z tym kontaktem z urzędem celnym i odpowiadaniu na zapytania z obu stron
• Zadanie jest ambitne, będzie wymagało przyswojenia sporej ilości wiedzy, którą oczywiście zapewnimy na szkoleniu w przystępnej formie
• Szkolenie odbywa się przez pierwsze 3 dni w biurze w centrum Wrocławia, a następnie przechodzimy w tryb zdalny

Administrator ds. Danych Importowych – język duński, norweski

Customer Support

• Creating proposal documents, presentations which focus on a customer needs and objectives specific to UPS US customers
• Researching content library and Seismic
• Developing customized slides
• Ensuring compliance with UPS brand guidelines
• Take ownership of the administrative side of the project (organize and moderate internal calls, involve UPS Subject Matter Experts from various fields of expertise, follow up with tender participants on work progress etc.)
• Performing simple calculations using UPS calculators and other existing tools to support customer proposals
• Translating data outputs into clear, actionable insights tailored to customer needs
• Integrating data-driven findings into proposals and presentations to highlight UPS value

GBS Sales Support Specialist – Proposal Team

Account Executive

• Play a vital role in expanding market share
• Responsible for all UPS products and solutions
• Handle customer portfolio within Iberia and Italy
• Maximize share of wallet with customers
• Responsible for full conversion sales cycle
• Report and document activities in CRM system
• Work closely with outside and inside sales teams across Europe

Inside Sales Account Associate – Healthcare

Operations

• Onboarding of new Service Partners and facilitating negotiation of rates including routine rate reviews.
• Review and update Ground agent QC Codes on a daily basis for accuracy and make necessary corrections with supervisor approval
• Ensure Service Partners in assigned region are aware of MNX service standards and comply with providing feedback when standards are not met.
• Review and work with Operations and Profit Assurance on Vendor ELID issues.
• Create strong relationships with our service partners via consistent communication.
• Assist Regional Directors with preparing monthly vendor reports and distribute to ground agents .
• Work with the FOPS team, Vendor Management, and Accounting to resolve Ground Vendor payable issues.
• Participate in service reviews to verify that performance is of acceptable quality and that MNX’s expectations are being met.
• Quality control is about adherence to requirements.
• Setting up and maintain NetAgent and MxPartner access/logins
• Liaison between Field Operations and Vendor Management on the onboarding of new vendors by Validating insurance of vendors/drivers as well as obtaining necessary documentation needed.
• Coordinate mass communication to vendors (New customer, new services (non-compliance messaging)

Field Operations Supervisor

• Define Product Vision & Strategy
• Establish and communicate the roadmap for UPS.com shipping and payment platforms.
• Align product initiatives with business objectives and customer needs.
• Architect and oversee development of mission-critical, internet-facing applications.
• Ensure compliance with security, scalability, and performance standards.
• Inspire and manage cross-functional product and engineering teams.
• Collaborate with senior stakeholders to prioritize features and deliver value.
• Monitor KPIs, ensure agile delivery, and maintain high-quality standards.
• Resolve technical challenges and guide teams toward innovative solutions.

Director, Digital Systems Product – Engineering

Systems Engineer

• Works with little or no supervision on projects of moderate to high complexity and independently on projects of low to moderate complexity
• Serves as liaison between our Business Development, Development and Quality Assurance teams
• Contributes to the identification of solutions, elicitation and development of business requirements / user stories that meet the needs of the business in a date driven business and application development environment
• Mentors and develops BSAs on business analysis process knowledge and skill set

Senior Business Systems Analyst

Manager

• Manages and coordinates resources and activities to ensure smooth Customer Solution's implementation.
• Facilitates and participates in strategy sessions with the Sales team to communicate customers’ needs, provide recommendations, and gain consensus on resources, solutions, and the most effective sales approach.
• Ensures affected functions or groups are identified and works with them to negotiate process changes, ownership of processes, and manage project impact.
• Monitors the revenue business plan to ensure performance metrics (e.g., quality, cost, effectiveness, etc.) are met and the return-on-investment is achieved.

Customer Solutions Development Manager

• Lead and manage a team of Customer Success Supervisors who oversee frontline staff or customer-facing functions.
• Set clear expectations, KPIs, and performance targets aligned with enterprise account objectives.
• Provide regular coaching, feedback, and development to Supervisors to drive team success.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Ensure consistent execution of customer success plans for strategic accounts across the team.
• Serve as a regional escalation point for high-priority enterprise customer concerns.
• Partner with Supervisors to ensure customers are realizing full value from products/services.
• Implement and reinforce customer success strategies and policies across the area team.
• Track performance metrics (e.g., retention, NPS, revenue growth) and ensure corrective actions are taken when needed.
• Collaborate with cross-functional departments (Sales, Product, Support) to ensure seamless customer experiences.
• Report area performance, challenges, and customer insights to the Customer Success Director.
• Participate in regional strategy sessions and help translate strategic goals into team-level actions.
• Drive consistency and efficiency across teams through training, process improvements, and standard operating procedures.
• Support account planning efforts with the Director to identify expansion opportunities within customer accounts.

Premier Customer Success Area Manager

Account Manager

• Serve as the primary point of contact and advocate for designated accounts
• Coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues
• Proactively engage existing customers to identify and mitigate risks to ensure customer satisfaction and retention, and prevent churn
• Conduct frequent business reviews to provide insights and recommendations to enhance the customer experience
• Assess customers' business objectives, challenges, and success metrics to ensure UPS alignment to customer needs
• Develop and execute tailored success plans, driving adoption and maximizing ROI
• Create strategies for upselling / cross-selling opportunities to drive account growth
• Monitor customer mix and performance metrics to support balanced retention efforts

ERN Administrator, Spanish

ERN Administrator, Swedish

ERN Administrator, French

Shift Maintenance Engineer

Shift Maintenance Engineer

Industrial Engineering Specialist

Administrator ds. Danych Importowych – język duński, norweski

GBS Sales Support Specialist – Proposal Team

Inside Sales Account Associate – Healthcare

Field Operations Supervisor

Director, Digital Systems Product – Engineering

Senior Business Systems Analyst

Customer Solutions Development Manager

Premier Customer Success Area Manager

Customer Success Account Manager