Global Technology Support Technician

UPS

IT Support Technician at UPS coordinating technology services and enhancing customer experience through support and projects. Daily management and compliance of resources and technical training required.

Posted 7/18/2026full-timeHuntsville • Alabama • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer experience and project delivery while leveraging root cause analysis, KPIs, and SLAs. Proficient in technical training, resource management, and maintaining compliance within organizational frameworks.

Highest-signal resume keywords

Root Cause AnalysisCustomer Experience ManagementProject Delivery CoordinationTechnical TrainingCost Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CodingProgrammingIntegration with External SystemsAnalytical SkillsOperational Processes

Soft Skills

CollaborationConsultative InteractionsProfessional Relationship Management

Tools & Technologies

Project Tracking TechnologyAutomation ToolsNetwork Infrastructure

Industry Keywords

Service Level AgreementsKey Performance IndicatorsSystem ComplianceSafety and Security Management

About the role

Key responsibilities & impact

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships.
Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments.
May require coding, programming, and/or integration with external customer technology and systems.
Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure).
Provides technical training and development to departmental resources and customers.
Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics.
Applies approved principles for evaluating and setting goals and measures to deliver results.
Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions.
Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.
Performs technical, analytical, or maintenance work.
Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training.
Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes.
Applies experience and skills to complete assigned work within own area of expertise.
Works within standard operating procedures and/or scientific methods.
Works with a moderate degree of supervision.

Requirements

What you’ll need

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Benefits

Comp & perks

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
UPS is an equal opportunity employer.