Uphold

Crypto

• Own the P&L for the Lending & Borrowing business unit — accountable for both revenue generation and cost efficiency.
• Define and execute the commercial strategy for Uphold’s digital asset lending products, focusing on customer acquisition, retention, and profitability.
• Collaborate cross-functionally with Engineering, Legal, Risk, Treasury, and Compliance to ensure scalable and compliant business operations.
• Build and manage partnerships across the crypto ecosystem — including institutional lenders, exchanges, decentralized protocols, and liquidity providers.
• Analyze market trends and competitor offerings to identify opportunities for growth and differentiation.
• Develop and lead a high-performing team, fostering a results-driven, innovative, and risk-aware culture.
• Serve as a strategic advisor to executive leadership on all matters related to digital asset credit markets, DeFi integration, and on/off-ramp liquidity management.

Head of Crypto Lending – Borrowing

Data Analyst

• Conduct in-depth data explorations and analysis to be consumed by Senior Management, Finance, Accounting, Risk, and Product teams to enhance targeting, increase revenue, and allocate resources more efficiently.
• Translate business questions and objectives into concrete metrics and KPIs.
• Implement and automate dashboards and reports that feed on data to support decision-making.
• Develop dashboards to support the monitoring of new features and new network integrations launched.
• Collaborate closely with Finance & Accounting and Product teams to identify data-enabled solutions to challenges such as cash flow management, reconciliation, risk assessment, and regulatory reporting.
• Build and communicate compelling financial data stories—clearly and concisely—both orally and via dashboards, visualizations, and reports that highlight profitability, risk, compliance, and growth opportunities.
• Design customized interfaces to expose internal data to key stakeholders.
• Guarantee data quality on both operational systems and offline datasets.
• Help data engineers with the design, implementation, and maintenance of data pipelines.
• Design and conduct A/B(/n) tests to evaluate and continuously improve neobanking services and products.
• Develop domain expertise on digitized financial assets to bring an advanced level of understanding to analyses.
• Contribute to the definition of overarching processes and practices across the Data Team and the rest of the company.
• Evangelize a data-driven culture throughout Uphold’s multiple business units.

Community Manager

• Develop and implement Uphold’s social and community marketing strategy
• Coordinate initiatives in support of the overall Uphold brand and key launches
• Work cross-functionally with product, design, engineering, brand, communications, customer support, etc. to launch and measure efforts
• Track marketing program performance and improve through continuous testing
• Keep a pulse on competitors, helping our teams stay up to speed on the latest industry trends
• Be responsible for building and managing a global team

Director of Social, Community Marketing

Analyst

• Conduct investigations based on alerts provided by Transaction Monitoring Analysts and internal referrals related to suspicious activity.
• Collect, analyze, and document all relevant information required for Suspicious Activity Investigations (SAIs), ensuring completeness and accuracy.
• Prepare Suspicious Activity Reports (SARs) and supporting narratives for submission to the Compliance FIU Regional Investigations Manager for review and filing.
• Handle external Requests for Information (RFIs), including 314(b) information-sharing requests and inquiries from partner institutions, ensuring timely and compliant responses in accordance with regulatory expectations and internal protocols.
• Maintain effective communication with internal stakeholders and external partners during the course of investigations, particularly when coordinating information-sharing under the USA PATRIOT Act 314(b) safe harbor provisions.
• Report to the Compliance FIU Regional Investigations Manager on day-to-day activities, and escalate any material issues, deficiencies, or potential risks as they arise.
• Perform other job-related duties as assigned by the Compliance FIU Regional Investigations Manager.

Junior Case Analyst

Compliance

• Provide support and advice on upcoming regulatory requirements to internal departments including Accounting, Finance, Legal, Compliance, Engineering, Data, Marketing, and Support to fulfill regulatory obligations.
• Coordinate internally with the Finance/Accounting team to gather necessary financial data and documentation for regulatory reports and license maintenance items.
• Support the delivery of license maintenance and renewal procedures; Assist in preparations for routine in-depth examinations by regulators.
• Appropriately gather and process extremely sensitive documents and information of the company and key investors, directors and officers.
• Manage multiple competing priorities and numerous ongoing projects simultaneously and on schedule without sacrificing accuracy or attention to detail.
• Other duties as required or assigned.

Regulatory Affairs and Licensing Analyst

Product Manager

• Support the development and evolution of the product roadmap for Topper’s on- and off-ramp experience, contributing to seamless user journeys for both businesses and their customers.
• Assist in designing and refining product features that improve user onboarding, transaction flows, and conversion outcomes.
• Gather and organize insights from end-users, partners, and internal stakeholders to inform product priorities and feature development.
• Collaborate closely with engineering teams to support delivery of reliable, scalable, and user-friendly experiences.
• Work with compliance, risk, and operations teams to ensure regulatory alignment and operational integrity.
• Help define and track key product success metrics, using data to identify trends and improvement opportunities.
• Contribute to maintaining balance between usability, conversion, compliance, and technical feasibility.

Associate Product Manager

Accounting Manager

• Perform month-end close activities
• Assist in preparation of month end and year end financials
• Review financial statements to ensure compliance with GAAP
• Participate in process improvement projects
• Support external audit requirements

Senior Accounting Manager

Security Operations

• Assist with operations with our internal SOC and its core technologies, with a primary focus on our SIEM (Security Information and Event Management) system
• Design, implement, and tune detection rules, correlation logic, and alerts to reduce noise and improve signal fidelity
• Perform proactive threat hunting based on emerging threats, IOCs, and behavioral analysis
• Investigate escalated alerts and security incidents from detection to containment and remediation
• Build and maintain SOC runbooks, incident response workflows, and playbooks for consistent and rapid handling of events
• Work with internal teams to onboard new log sources and enrich security telemetry
• Provide recommendations and insights on security controls and detection coverage across systems and services
• Stay informed of the latest threat trends, adversary tactics, and detection techniques, applying them to our environment
• Support audit and compliance efforts related to monitoring and incident response

Senior Security Operations Center Engineer

Financial Planning and Analysis

• Responsible for working with data source providers and technology teams to ensure that key decision data is accurate and financial processes are adjusted accordingly.
• Maintain databases by entering, verifying, and backing up data.
• Reconcile transactions by comparing and correcting data.
• Oversee and execute main procedures to complete all weekly and monthly financial close activities and reporting models.
• Work closely with Engineering to automate manual processes, ensure compliance with international regulations, and reduce overhead.
• Work with Compliance, Business and Product teams to provide the best possible service and support to customers.
• Oversee financial risk assessment processes.
• Advise development teams on financial setup for ongoing initiatives by performing essential due diligence on financial impact associated with platform changes.
• Create and maintain internal documentation on FinOps processes.
• Research and propose new approaches to work, new tools, and new best practices for the team.
• Support the team as required via on-call schedule rotation.
• Protect operations by keeping financial information confidential.

Senior Financial Operations Analyst

Manager

• Work with the Chief Delivery Officer to evangelize and put into operation delivery and project management processes internally.
• Work with Project Managers, Product Managers, Owners and others to help define the roadmap for any given product or initiative.
• Predict resources needed to reach objectives and manage resources effectively and efficiently.
• Identify areas of the organisation in need of improvement and help drive that transformation.
• Champion Uphold vision through leadership, advocacy, and action to improve the company.
• Move the organisation to clear 'sunset' delivery dates for coordinated product launches.
• Provide project updates to stakeholders about strategy, adjustments, and progress.
• Utilize industry best practices throughout the entire project execution.
• Collaborate with leadership and cross-functional teams to deliver projects.

Senior Delivery Manager

• Incident Response & Management: Assist in managing cybersecurity and operational incidents from detection to resolution. Coordinate with internal stakeholders to contain, mitigate, and recover from incidents. Document and refine incident response playbooks, ensuring alignment with industry frameworks (NIST 800-61, etc.)
• Operational Resiliency & Business Continuity: Support business continuity (BC) and disaster recovery (DR) exercises, ensuring alignment with incident response processes. Contribute to the development and execution of resilience testing (e.g., tabletop exercises, crisis simulations). Maintain incident and resilience program documentation, including response plans and post-incident reports. Work with third parties to assess their incident response and business continuity capabilities.
• Threat & Risk Assessment: Collaborate with risk and compliance teams to evaluate enterprise risks and recommend mitigation strategies. Perform root cause analysis and post-incident reviews (PIRs) to drive continuous improvement. Analyze incident data to identify trends and provide insights on security and operational vulnerabilities.
• Cross-Functional Collaboration & Continuous Improvement: Assist in the development of incident and resilience KPIs/metrics to measure program effectiveness. Provide training and awareness sessions for employees on incident response and resiliency best practices. Work with IT, Security, Legal, and Business Units to ensure alignment on regulatory and compliance requirements (ISO 27001, DORA, FFIEC, etc.)

Senior Enterprise Resilience Analyst

• Assist in managing cybersecurity and operational incidents from detection to resolution.
• Coordinate with internal stakeholders to contain, mitigate, and recover from incidents.
• Document and refine incident response playbooks, ensuring alignment with industry frameworks (NIST 800-61, etc.).
• Support business continuity (BC) and disaster recovery (DR) exercises, ensuring alignment with incident response processes.
• Contribute to the development and execution of resilience testing (e.g., tabletop exercises, crisis simulations).
• Maintain incident and resilience program documentation, including response plans and post-incident reports.
• Work with third parties to assess their incident response and business continuity capabilities.
• Collaborate with risk and compliance teams to evaluate enterprise risks and recommend mitigation strategies.
• Perform root cause analysis and post-incident reviews (PIRs) to drive continuous improvement.
• Analyze incident data to identify trends and provide insights on security and operational vulnerabilities.
• Assist in the development of incident and resilience KPIs/metrics to measure program effectiveness.
• Provide training and awareness sessions for employees on incident response and resiliency best practices.
• Work with IT, Security, Legal, and Business Units to ensure alignment on regulatory and compliance requirements (ISO 27001, DORA, FFIEC, etc.).

General Counsel

• Negotiate, draft, and execute commercial agreements with technology partners and vendors
• Offer counsel on wide-ranging legal issues and advise executives within the company
• Work alongside other departments across the company, including HR, Security, Compliance, Regulatory Affairs, Product, and Engineering
• Advise on contract status, legal risks, and the legal liabilities associated with commercial transactions
• Researching and anticipating legal issues that could impact the company, including developments in the regulation of digital assets
• Operationalize legal workflow and contract management across the company

Senior Legal Counsel

• Contact customers to verify account activity, assist with fraud-related issues, and intake disputes or unauthorized transaction claims across Uphold’s full product suite (cards, crypto, and payment services).
• Monitor real-time transaction queues, review alerts, and investigate suspected fraudulent activity such as account takeovers, friendly fraud, and ACH fraud.
• Conduct in-depth login, transaction, and alert review and analysis using available systems and resources.
• Manage the end-to-end chargeback lifecycle for Visa, Mastercard, and Uphold’s other payment offerings, ensuring timely submissions and compliance with network rules.
• Review and research credit/debit card disputes, prepare compelling case documentation, and liaise with issuing financial institutions.
• Investigate internal fraud reports and track card and bank account fraud claims.
• Analyze fraud and dispute trends, suspicious merchant or cardholder behaviors, and provide insights to leadership for proactive risk mitigation.
• Communicate with customers through email, phone, and video to safeguard accounts and Uphold funds, including debit card protections.
• Recommend system and process enhancements to strengthen fraud prevention and dispute handling, and provide guidance to internal and external teams on fraud-related matters.
• Work flexible shifts, including evenings and weekends, and support fraud prevention coverage as scheduled by management.

Fraud and Dispute Analyst

Onboarding Specialist

• Support the second line review of the Businesses activities to manage Compliance risks, and ensure adherence to compliance controls.
• Oversee and guide the Business as required to manage effective compliance as part of the Enterprise account onboarding process.
• Conduct thorough and detailed due diligence on Enterprise clients to assess their compliance with regulatory requirements, internal policies, and industry standards.
• Review client documentation, including Know Your Customer (KYC) information, legal agreements, and other relevant materials to ensure accuracy and completeness.
• Collaborate with internal stakeholders, such as Legal, Risk Management, and Business Development, to obtain necessary information and approvals for client onboarding.
• Act as a SME to senior stakeholders and/or other team members related to Enterprise Due Diligence processes and compliance requirements
• Apply broad industry, operational risk, and regulatory knowledge to drive onboarding excellence
• Keep abreast of regulatory developments and industry best practices to ensure that the onboarding process aligns with the latest compliance standards.
• Develop and maintain strong relationships with clients to facilitate smooth onboarding and address any compliance-related queries or concerns.
• Assist in the development and improvement of the compliance onboarding process to enhance efficiency and effectiveness.

Enterprise Onboarding Specialist

• Assist in the development and implementation of GRC policies, procedures, and standards to ensure compliance with regulatory requirements and industry best practices
• Assist in the maintenance and enhancement of GRC tools and systems to support risk management activities and facilitate compliance monitoring
• Support the management, governance, training, and deployment of company policies, procedures, standards, and controls to govern the protection of corporate information systems, networks, and data
• Participate in internal audits and assessments to evaluate the effectiveness of controls and identify opportunities for remediation
• Stay informed about emerging trends and developments in GRC practices, regulations, and technology solutions to contribute to continuous improvement initiatives
• Assist in the development and delivery of training programs to raise awareness and promote a culture of compliance within the organization
• Provide ad-hoc support and assistance to the GRC team as needed, contributing to the overall effectiveness and efficiency of GRC operations

Junior GRC Analyst

Machine Learning Engineer

• Partner with Data Scientists and Data Engineers to deploy and maintain ML systems in production environments.
• Design and implement robust data pipelines and ML workflows using Python, SQL, Snowflake and AWS services.
• Build and maintain reusable components including feature stores, model registries, and experiment tracking systems.
• Implement best practices for monitoring model performance, data drift, and system health in production.
• Develop continuous integration and delivery (CI/CD) workflows for ML using tools like GitHub Actions or similar.
• Design and deploy LLM-based solutions such as retrieval-augmented generation (RAG) systems and intelligent AI agents using LLM frameworks such as LangChain, AutoGen or CrewAI.
• Collaborate with Product Managers and fellow Engineers to bring ML systems to life as product features.

• Carrying out the global compliance testing framework for marketing and external communications including advertising, promotions, social media, and product launch communications (UK focus initially, expanding globally)
• Develop and maintain marketing compliance policies and procedures tailored to different product offerings
• Work closely with Marketing and Compliance to define and operationalize review and approval processes for marketing and product communications to ensure timely compliant go-to-market execution
• Establish monitoring and testing programme for post-campaign compliance reviews, including social media and influencer engagement
• Track, report, and remediate non-compliance incidents arising from marketing activities
• Monitor global regulatory developments relevant to crypto marketing and advertising and implement required changes
• Partner with Compliance and Marketing to ensure product launch communications and campaigns comply with global regulations and company policies
• Support business decision-making considering regulatory risks and compliance obligations
• Develop training materials and deliver regular training and knowledge-sharing sessions
• Report to the UK Deputy MLRO and support protecting the business and customers from financial crime

Regulatory Compliance Analyst

• Recommend, implement and execute policies and programs to keep all recurring financial operations inline with company strategy while overseeing continuous innovation and communication to Finance and other business partners.
• Monitor and perform daily finance operations using existing tools and procedures; participate in initiatives to improve and automate the technological stack.
• Work with data source providers and technology teams to ensure key decision data is accurate and financial processes are adjusted accordingly.
• Maintain databases by entering, verifying, and backing up data.
• Reconcile transactions by comparing and correcting data.
• Oversee and execute main procedures to complete all weekly and monthly financial close activities and reporting models.
• Oversee financial risk assessment processes.
• Advise development teams on financial setup for ongoing initiatives by performing essential due diligence on financial impact associated with platform changes.
• Create and maintain internal documentation on financial operations processes.
• Research and propose new approaches to work, new tools, and new best practices for the team.
• Support the team as required via on-call schedule rotation.
• Protect operations by keeping financial information confidential.

Financial Operations Analyst

Customer Success Manager

• Uphold is a financial technology company providing on-chain payments, banking and investments to customers in 140+ countries.
• Role: Marketing Automation Specialist on CRM team focused on execution and optimization of customer communications across email, push, SMS, and in-app.
• Build, QA, and deploy automated, data-driven journeys across email, push, SMS, and in-app messaging.
• Develop and maintain scalable campaign infrastructure, templates, and workflows within Customer.io.
• Design and implement advanced segmentation using behavioral, transactional, and real-time data.
• Support end-to-end campaign setup including triggers, delays, conditionals, and personalization.
• Maintain campaign documentation, tracking, and reporting.
• Partner with engineering and data teams to expand and maintain integrations and event tracking.
• Collaborate with Product, Engineering, Content, and Data teams to ensure alignment.
• Monitor campaign performance, run A/B tests, and identify automation opportunities to scale campaign delivery.

CRM Marketing Specialist

• Conduct in-depth login, transaction, and alert review and analysis using available systems and resources
• Contact members to verify the activity in their accounts
• Become a Subject Matter Expert and contact for other departments on fraud-related matters
• Keep department leadership informed regarding key fraud issues affecting the organization
• Make recommendations for department fraud strategy changes based on the analysis of data.
• Collect pertinent investigation information for creating Suspicious Activity Reports
• Work with customer banks or banking processors on fraud-related issues

 Fraud Analyst

Lead Generation

• Develop and implement a comprehensive, measurable B2B marketing plan aligned with overall business goals and objectives.\n• Drive lead generation and account retention efforts through various marketing channels, including digital marketing, content marketing, email marketing, events, and account-based marketing (ABM) strategies.\n• Develop and implement campaigns that generate quality leads and contribute to revenue growth.\n• Leverage various channels such as blogs, whitepapers, webinars, and industry events to position the company as a trusted advisor.\n• Track, analyze, and report on the performance of marketing campaigns and initiatives.\n• Use marketing analytics tools to measure key metrics, identify trends, and make data-driven decisions.\n• Provide regular reports and insights to senior management to demonstrate the effectiveness and ROI of marketing activities.\n• Define and strengthen the company\'s B2B brand identity.

B2B Marketing - Enterprise Lead Generation

• The Uphold Customer Due Diligence Analyst is responsible for assisting the Compliance Due Diligence lead in executing the day-to-day functions of the team including, but not limited to, the creation and execution of Standard Operating Procedures for newly implemented Compliance functions and serving as an escalation point for Uphold’s various front line Compliance teams.
• Create and enhance various KYC processes (KYC includes: Customer Identification Program (CIP), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD), Periodic Reviews)
• Primary point of contact for all departments regarding customer due diligence processes.
• Monitor and oversee the work of Compliance team to ensure the internal compliance standards are met
• Assist in reviewing and recommending improvements for internal processes, including forms/checklists, data collection methods, analyses and reporting.
• Develop training for internal and/or external team members and assist in training initiatives.
• Manage tracking of all applicable training.
• Assist in updating Compliance Program documentation
• Update and review customer profiles using internal Customer Relationship Management (CRM) tools
• Respond to, resolve, and/or manage escalations for various customer requests to ensure excellent customer satisfaction
• Assist in validation, tuning and optimization of various processes and tools
• Execute various compliance transactions related to customer refunds/returns
• Assist the Compliance Department with ad-hoc projects and reviews as needed

Head of Crypto Lending – Borrowing

Data Analyst

Director of Social, Community Marketing

Junior Case Analyst

Regulatory Affairs and Licensing Analyst

Associate Product Manager

Senior Accounting Manager

Senior Security Operations Center Engineer

Senior Financial Operations Analyst

Senior Delivery Manager

Senior Financial Operations Analyst

Senior Financial Operations Analyst

Senior Enterprise Resilience Analyst

Senior Enterprise Resilience Analyst

Senior Legal Counsel

Fraud and Dispute Analyst

Enterprise Onboarding Specialist

Junior GRC Analyst

Machine Learning Engineer

Regulatory Compliance Analyst

Financial Operations Analyst

CRM Marketing Specialist

Fraud Analyst

B2B Marketing - Enterprise Lead Generation

Customer Due Diligence Analyst II