Analyst

• The Uphold Customer Due Diligence Analyst is responsible for assisting the Compliance Due Diligence lead in executing the day-to-day functions of the team including, but not limited to, the creation and execution of Standard Operating Procedures for newly implemented Compliance functions and serving as an escalation point for Uphold’s various front line Compliance teams.
• Create and enhance various KYC processes (KYC includes: Customer Identification Program (CIP), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD), Periodic Reviews)
• Primary point of contact for all departments regarding customer due diligence processes.
• Monitor and oversee the work of Compliance team to ensure the internal compliance standards are met
• Assist in reviewing and recommending improvements for internal processes, including forms/checklists, data collection methods, analyses and reporting.
• Develop training for internal and/or external team members and assist in training initiatives.
• Manage tracking of all applicable training.
• Assist in updating Compliance Program documentation
• Update and review customer profiles using internal Customer Relationship Management (CRM) tools
• Respond to, resolve, and/or manage escalations for various customer requests to ensure excellent customer satisfaction
• Assist in validation, tuning and optimization of various processes and tools
• Execute various compliance transactions related to customer refunds/returns
• Assist the Compliance Department with ad-hoc projects and reviews as needed

Customer Due Diligence Analyst II

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