Univar Solutions

Customer Support

• First point of contact for our customers
• Working closely with your Account Manager
• Providing first class service
• Communicating with customers via phone or email
• Processing orders, organising returns
• Understanding, prioritising and escalating customers’ issues

Customer Service Representative

Account Manager

• Work with Premium products of Shell Lubricants
• Serve the market in Northern Sweden
• Visit customers for service and advice on lubricants
• Build and maintain sales pipeline
• Plan and conduct customer meetings

• Actively work with account managers to develop new business and create growth within Univar’s current customer base
• Be a secondary point of contact for customers to ensure requests are reviewed efficiently
• Support account managers with daily requests pertaining to sample requests, pricing supports, and other
• Assist account managers with customer annual reviews
• Work with internal staff to ensure Univar delivers exceptional customer service
• Support sales team with price entry and maintenance
• Assist with product code setup
• Perform material searches verifying lead time, and MOQ
• Work with the Technical Services team to prepare sample requests and fulfill technical document requests
• Liaise with Product Management to share information with customers and account managers
• Other duties as required

Account Coordinator

Client Partner

• Take proactive ownership of customer issues & complaints, trouble shoot problems, and see them through to resolution
• Assist customers in achieving strong value from Univar Solutions by efficiently and proactively handling all orders in a timely manner (beginning to end)
• Must handle department requirements and standards on order entry and accuracy
• Build and maintain strong professional relationships with customers and internal partners
• Work cross-functionally with all teams, raise unresolved issues to the appropriate internal teams
• Document knowledge, order status, order issues, customer complexities, issue resolution, customer and internal contact as required
• Improve policy, procedures, and technology to enable the end-to-end process, relationships, and value more efficiently
• Be a partner to your Field Sellers assisting in driving deep customer relationships, upselling, using data and analyst that anticipate customer’s needs and buying trends
• Maintain ongoing high Net Promoter Scores

Customer Account Partner

• Cultivate strong relationships with customers by managing and growing accounts
• Find new opportunities, win new business, and grow the territory
• Collaborate with internal teams to deliver top-tier service, technical support, and innovative solutions
• Prioritize selling time and results to effectively manage your sales funnel and territory

Sales Account Manager

• Consultative Selling: Cultivate strong relationships with customers and manage accounts
• Sales Prospecting: Find new opportunities, win new business, and grow the territory
• Customer Experience Advocate: Collaborate with internal teams to deliver top-tier service
• Portfolio Management: Effectively manage sales funnel and territory, win back lost customers

Account Executive

• Development of new business in specialty ingredients
• Management of customer portfolio and opportunities within our Food segment, with a focus on the supplements market
• Building technical-commercial relationships with clients' technical, purchasing, and marketing departments
• Internal technical support

Technical Sales Executive – Food Ingredients

Supply Chain

• Lead and manage all site operations mainly based on warehousing of packed chemicals, including bulk storage, blending, filling, production activities
• Act as employer’s delegate for Safety and Environmental matters and Seveso at site level
• Ensure full compliance with Safety, Environment, Quality, Sustainability, and SEVESO regulations and Univar group policies
• Own and drive site performance, KPIs, cost control, budget planning, and continuous improvement initiatives
• Optimize stock levels, inbound & outbound flows, and operational efficiency in collaboration with Supply Chain and Transport departments
• Lead CAPEX proposals and implementation based on safety, environmental, and operational needs
• Manage, develop, and coach the site team, ensuring high engagement, performance, and capability growth
• Act as main interface with authorities and public administrations
• Represent the company during inspections, audits, and regulatory interactions
• Ensure correct management of dangerous goods, waste operations, UTF products, and major accident risk prevention
• Oversee training plans, safety drills, emergency response readiness, and compliance audits in collaboration with EHS and Quality departments
• Drive improvements in quality, safety, environmental performance, and sustainability.

Warehouse Manager – Chemical Distribution

Business Development Rep

• Be accountable for providing & prioritizing Initiatives to drive revenue and volume growth
• Be responsible for developing sales/marketing strategies to deliver short-term success where segments allow, and to build long-term strategic growth opportunities
• Act as focal point inside Univar Solutions and with key suppliers
• Manage processes to ensure Univar Solutions can market new chemicals from new and existing vendors
• Conduct/schedule product specific training, in conjunction with the manufacturer, and target training to the appropriate sales personnel based on market segment involvement
• Participate in M&A initiatives and ingredients evaluation
• Develop successful and trusted partnerships with regional teams to develop strategies to drive profitable volume growth

Senior Business Development Manager – Nutraceuticals

Product Manager

• Responsible for business relationships with suppliers, including mapping and engaging interactions with management, technical, marketing, and supply teams
• Assist in the implementation and execution of procurement, supply, sales, marketing, financial, and logistical strategies
• Support and lead the negotiation of pricing and buying plans
• Close partnership with procurement, finance, and accounts payable to resolve supplier issues and remove supply chain obstacles
• Collaborate with marketing on campaigns, push products, and supplier engagement
• Provide regular market updates to the field sales organization on assigned products and coordinate training with suppliers for both technical and commercial topics
• Provide mentorship to the sales teams and others on day-to-day issues, e.g., pricing, service, procurement, and supply
• Facilitate business growth and communications relevant to the assigned market.

Product Manager – Performance Materials

Human Resources

• Handles escalated transactions and inquiries from Tier I support related to various HR functions, ensuring all employee information is accurate and up to date.
• Provide expertise on complex cases requiring deeper knowledge of policies and HR compliance requirements.
• Handle employee lifecycle processes from hire to retire, ensuring compliance with internal policies and relevant legislation.
• Process HR transactions accurately in HRIS systems with supporting documentation and data accuracy.
• Find opportunities for process improvement within the shared services function to increase efficiency and service quality.
• Collaborate with HR COEs to align processes and recommend improvements where needed.
• Maintain HR documentation, including employee records, and compliance reports.
• Ensure confidentiality and data protection in line with company and regulatory guidelines.

HR Service Center Analyst II

Marketing

• Responsible for guiding and driving the global marketing strategy for the Chemical Distribution & Services business unit aligned with the company's corporate identity.
• Lead the execution of marketing communications campaigns, activities, and events.
• Ensure adherence to policies, governance, and consistency of messaging and execution.
• Develop external communications strategies and tactics that support the global business strategy for corporate and the CD&S division.
• Develop and publish marketing that aligns to key divisional business priorities.
• Lead activities related to new and existing customer and supplier growth.
• Build the Univar Solutions brand to improve customer and supplier relationships.
• Direct tactical marketing mix to increase awareness and generate impressions and sales leads.
• Develop and implement audience growth strategies across digital and traditional channels.

Marketing Manager

• Own end-to-end planning for assigned products, from supplier to customer delivery.
• Plan and execute purchasing using SAP MRP, ensuring optimal order timing and quantities.
• Coordinate closely with Logistics, Operations, Customer Service, Product Management and Sales.
• Ensure high service levels (On Time In Full), while balancing cost, inventory and working capital.
• Manage inventory targets, safety stocks, reorder points and bad inventory reduction.
• Handle deviations, shortages, and non-conformances with timely escalation and clear communication.
• Monitor performance via Tableau reporting and support continuous improvement initiatives.
• Act as point of contact for internal stakeholders and other Univar locations.

Supply Planner

Manager

• Piloter le site industriel : réception, stockage et expédition des produits.
• Garantir le respect des normes réglementaires et environnementales (ICPE, ADR...).
• Organiser et superviser l'ensemble des activités logistiques et techniques.
• Planifier et gérer les flux physiques, en coordination avec les équipes transport et supply chain.
• Encadrer et développer l'équipe (superviseurs, chefs d'équipe et ouvriers).
• Piloter l'amélioration continue et optimiser les performances opérationnelles.
• Garantir la sécurité des personnes, des biens et la préservation de l'environnement.

Responsable Site Industriel – Produits Chimiques

• Development of new business in specialty products
• Management of customer portfolio and opportunities in our Food segment
• Building technical-commercial relationships with clients’ technical, procurement, and marketing departments
• Internal technical support