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Support Engineer

• Provide senior-level support for WOMS: incident resolution, root-cause analysis, and proactive system monitoring
• Maintain, enhance, and debug multi-tier web applications built on Java technologies
• Collaborate with cross-functional teams to design and implement system improvements and new features
• Create and maintain technical and operational documentation
• Develop and update end-user guides as needed
• Implement best practices and support procedures to ensure system availability, performance, and reliability
• Ability to work independently and mentor junior developers/support staff

Senior Application Support Developer

Bilingual

• Provide customer support to Consumer Cellular customers via phone (about 4+ calls per hour).
• Troubleshoot technology issues related to cellular phones, billing, and general questions.
• Assist customers with phone operations such as changing a SIM card, downloading apps, or adding contacts.
• Be self-motivated, organized, and present during shifts, maintain a quiet, distraction-free workplace.
• Collaborate with team, participate in team interactions when chosen, and utilize on-site/off-site IT support as needed.

Bilingual Customer Representative

Billing Specialist

• Prepare, process, and submit legal invoices through multiple e-billing platforms (e.g., Collaborati, CounselLink, Legal Tracker, Tymetrix, etc.).
• Review pre-bills and finalized bills to ensure compliance with client-specific billing guidelines.
• Resolve billing discrepancies and rejections with clients and e-billing vendors.
• Monitor e-billing portals for invoice statuses, appeals, and approvals.
• Maintain accurate billing records, documentation, and reporting.
• Collaborate with attorneys, legal assistants, and the finance team to ensure accurate and timely billing.
• Address client inquiries regarding billing and resolve issues professionally and promptly.
• Keep up to date with changes in e-billing systems and client requirements.
• Assist in month-end closing processes related to billing.
• Provide support for audits and special projects as needed.

Account Executive

• Identify opportunities for bid submissions, develop winning strategies, conduct research, write and edit proposals, negotiate with stakeholders, and collaborate with other team members to win business
• Manage and nourish relationships with Oracle Sales and drive significant growth in pipeline and revenue
• Develop existing customer relationships and execute plans for growing the business
• Represent the company in networking events, trade shows and conferences
• Sales Planning: identify and execute strategies to achieve annual target for assigned industries/regions
• Net New Lead Generation: proactively identify net new sales opportunities
• Bid Qualification: confirm viability of opportunities
• Bid Management: serve as main point of contact with prospects, clients, and partners throughout the deal cycle
• Continued Education: maintain strong knowledge of Oracle product offerings, market trends, and Frontera service offerings

Sales Executive

Journalist

• Legal Reporting: Administer oaths and participate in depositions, hearings, and other legal proceedings from home, office, or remote locations (training provided)
• Technology Operations: Transport, set up, and operate computer and audio equipment for in-office or remote proceedings
• Document Preparation: Prepare audio files, exhibits, and other documents for transcription
• Administrative Tasks: Perform administrative duties on a set schedule when not involved in legal proceedings
• Schedule: Hybrid client sites; Monday–Friday, 8:30 AM–5:30 PM

Digital Reporter I

• Customer Champion – You are the difference between a happy customer and a disconnected phone line. On average you will take about 4+ calls per hour from our customers across the USA.
• Technology Troubleshooter – Assist customers with phones, billing, and general questions; help with SIM cards, downloading apps, or adding contacts.
• Highly Organized and Motivated – Self-motivated, committed to being available and present during shift, quiet distraction-free workplace.
• Team Player – Work collaboratively, appreciate differences, celebrate and respect teammates.
• Bilingual Virtual Customer Representative role for Consumer Cellular, a top-rated wireless provider serving primarily customers 50+.

Data Entry

• Review and analyze billing data for key and enterprise accounts to identify discrepancies and errors
• Conduct thorough research to verify account information and billing details
• Correct billing errors and ensure accurate invoicing in compliance with company policies
• Collaborate with internal teams to resolve billing issues and improve processes
• Maintain up-to-date knowledge of billing procedures and policies to ensure compliance
• Review reports on billing discrepancies and corrective actions taken
• Assist in the development of strategies to enhance billing accuracy and efficiency
• Support special projects related to account management and billing processes as needed
• Additional tasks/projects as needed

Senior Application Support Developer

Bilingual Customer Representative

Billing Specialist

Sales Executive

Digital Reporter I

Bilingual Customer Representative

Data Entry Analyst