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Support Engineer

• Respond to customer inquiries by telephone or email to provide non-technical problem resolution
• Analyze customer service needs and refer to other departments for follow-up as needed
• Assist clients, witnesses, and reporters with starting Remote Depositions as needed
• Maintain extensive knowledge of remote tools, including but not limited to Remote Counsel, Live Litigation, WebEx, and BOX
• Provide accurate, valid, and complete information using appropriate systems and tools
• Work with clients to resolve issues while ensuring all services are conducted with integrity and professionalism
• Create and send Remote Deposition links
• Stay up to date on scheduling changes and standing orders, making appropriate adjustments to all Remote proceeding links
• Assign videographers to remote and in-person proceedings in selected regions

Customer Support Analyst, Temporary

Customer Support

• Provide expert-level support for payroll processing, compliance, and system functionalities.
• Ensure payroll procedures meet internal standards and external requirements.
• Stay updated on evolving payroll regulations and technologies, applying insights to drive process and customer experience improvements.
• Respond to customer inquiries via email, callbacks, and live chat, delivering timely, clear, and empathetic support.
• Provide customers with self-service resources, including Help Center articles and documentation.
• Manage multiple customer requests, ensuring proper prioritization and effective resolution.
• Collaborate with internal teams, including Product, Compliance, Implementation, and Professional Services to troubleshoot issues and develop solutions.
• Contribute to the internal and external knowledge base, ensuring accuracy and accessibility for team members and customers.
• Participate in cross-functional projects to enhance payroll processes and customer support.
• Assist in creating and maintaining Help Center articles.
• Leverage analytical skills to identify gaps in payroll product and processes and propose innovative solutions.
• Operate effectively under pressure, especially during peak periods or escalated situations.
• Engage in internal training and professional development to maintain a high level of product and payroll expertise.
• Stay informed about industry trends and regulatory updates to provide the best possible support.

Associate Payroll Support Specialist

Platform Engineer

• Manage the company's AWS account structure, organisation & permission boundaries. Maintaining foundational infrastructure while also actively monitoring cost & utilisation.
• Manage central infrastructure as code solutions that enable product teams to safely provision the infra resources they need while enforcing standardisation without causing bottlenecks.
• Support the SDLC at Personio by maintaining and operating GitOps based continuous delivery pipelines that support all worklords across all environments.
• Operate and maintain EKS clusters across all environments and runtime integrations for all workloads.
• Document platform capabilities and run internal training sessions where necessary.
• Drive technical excellence with a design led mindset. Collaborate with cross-functional teams across the engineering organisation with the aim to simplify our platform architecture, build a golden path and help tackle technical debt.
• Take ownership of operational responsibilities for platform services within your domain, including on-call participation.

Senior Platform Engineer – Infra & Cloud Delivery

Medical Billing and Coding

• In compliance with established guidelines, reviews supporting documentation to ensure accurate coding assignments (ICD, CPT, HCPCS) in support of third party payer, NCCI guidelines and THR/THPG policies.
• Maintains documentation to record/track discrepancies for applicable provider specialties.
• Monitor and assist charge capture and/or denial coding staff as needed.
• Monitor CRD charge capture/denial WQs and assist in resolving system issues preventing charges from clearing the WQs (e.g. misrouting, charges not dropping, edits not functioning as expected).
• Monitor coding discrepancy logs to identify trends impacting coding.
• Performs root cause analysis and creates action plans for issues impacting coding quality or established KPI metrics.
• Participates in special projects and completes other duties as assigned.
• Serves as a subject matter expert, providing direction to less experienced staff.
• May assist with training, auditing, and/or reviewing productivity and quality rates under the leadership of department management.
• Respond to requests for assistance from inter-departmental teams, external vendors, providers and operations as well as addressing escalated questions pertaining to coding and quality distribution lists.
• Process requests to force override system held charges, charge corrections, void charges, merge charges, deferred charges and write offs.
• Support designated meetings when required by department management (e.g., Optimization, Edits, Lab, Denial, Payor Escalations, CRD Policy & Procedures, etc.) by preparing documentation, communicating updates, minutes, following action items and/or serving as proxy.

Lead Coder

Program Manager

• Track progress for all new pre and post-sales RMN and RMP onboardings across cross-functional teams.
• Ensure infrastructure rollout plan identifies with ISM requirements for monetization including device type, integration plan, data alignment, etc.
• Facilitate launch readiness reviews, define go-live criteria especially for staggered deployments, and ensure post-launch validation occurs.
• Manage cross-functional risks, dependencies, and escalation paths that impact launch and continued success.
• Coordinate technical development via Mood and ISM development teams to ensure milestones align with retailer launch targets and AOP timed revenue goals.
• Manage RMP product roadmap and integration documentation.
• Coordinate necessary product development efforts between external partners and the ISM product team.
• Gather all data and assets needed for impression building per retail media network.
• Work alongside the ISM data team, Third Party Partners, Adops, and RMN Playbook team to ensure expedient and accurate calculations for go-live.
• Gather information for retailer advertising inventory as needed for sales/marketing collateral, SSP onboarding, and internal operational support teams.
• Prepare appropriate Mood operations for the handoff support of ISM sites including technical stakeholders and operational stakeholders.
• Transition support roles from the ISM development team to Mood operations.
• Provide executive-level reporting and stakeholder communication.
• Assist with RFP submissions as needed.
• Other duties as assigned.

Therapist

• Leads the Virtual Reality (VR) program with full accountability for implementation, daily operations, and outcomes.
• Ensures VR sessions are conducted safely, consistently, and according to established clinical workflows.
• Serves as the primary point of contact and subject matter expert for all VR-related inquiries, troubleshooting, and staff support.
• Collects, analyzes, and interprets VR utilization and outcome data to identify trends and improvement opportunities.
• Presents VR data, findings, and recommendations to leadership and interdisciplinary teams to support decision-making.
• Trains and mentors’ staff on VR technology, clinical applications, and best practices to promote program adoption and sustainability.
• Partners with leadership to expand or refine VR offerings based on patient needs, departmental goals, and emerging evidence.
• Maintains all VR equipment, software, and documentation to ensure readiness, safety, and compliance.
• Escalates issues to appropriate level of leadership and coordinates mitigation activities as needed
• Resolves daily staffing issues, seeking assistance from leadership as needed
• Serves as a role model/mentor for staff in the areas of professional development, professional practice, and continuing education.
• Initiates and conducts meetings as appropriate.
• Seeks opportunities for self-development in leadership.
• Integrate team-building strategies and principles of group processes in interactions with staff.
• Contribute to creating and maintaining a collaborative work environment.
• Collaborate with all customer groups (staff, physicians, patients, family, external customers) to determine customer expectations.
• Assists leadership to remedy actual vs. expected customer satisfaction performance gaps as needed
• Provides individual, family, and group psychotherapy and counseling utilizing modalities consistent with the facility philosophy.
• Conducts unstructured individual, family, and group therapy as scheduled or ordered by physician to address goals identified on patient treatment plan.
• Provides didactic group therapy as scheduled and assigned.
• Adapts treatment to reflect age-specific, developmental and cultural considerations.
• Demonstrates competence with adolescent treatment.
• Demonstrates competency with cognitive behavioral therapy.
• Effective individual, family, and group therapy provided in a timely manner meeting group therapy baseline competency elements
• Documentation of therapies provided is clear, concise and reflective of required level of clinical expertise.
• Patient goals for treatment and progress towards goals reflected in documentation.
• Groups planned, delivered, and documented in a timely and effective manner meeting patient’s goals for treatment
• Knowledge of CBT and other appropriate brief therapies and interventions evident
• Knowledge of age-specific and cultural-specific dynamics demonstrated
• Other duties as assigned

Lead Behavioral Health Therapist – Virtual Reality

Payroll

• Contribute to the planning and execution of compliance initiatives within payroll and other product areas.
• Translate regulatory requirements into clear, actionable inputs for product teams.
• Support the delivery of high-quality solutions on well-defined roadmaps.
• Monitor upcoming regulatory changes relevant to payroll and wage tax, and assess their impact within your scope.
• Provide structured requirements and recommendations to support product decisions.
• Help identify compliance risks or gaps and escalate appropriately with proposed mitigations.
• Work closely with product managers, engineers, and designers to ensure compliance considerations are understood early in the development process.
• Clarify compliance requirements and support cross-team discussions as needed.
• Contribute to maintaining a collaborative, efficient working environment.
• Provide guidance to team members and customer-facing teams on compliance topics within your expertise.
• Contribute to internal training or documentation to build broader team understanding of compliance processes.
• Identify opportunities to streamline compliance-related workflows.
• Participate in workshops or reviews aimed at improving product and compliance processes.
• Use data and documentation to support compliance assessments.
• Help identify compliance risks and support mitigation planning within defined areas.

Senior Product Compliance Expert – Payroll

Manager

• Escalation Ownership & Resolution: You manage and resolve complex customer escalations, turning dissatisfied customers into advocates by addressing their concerns with empathy, urgency, and ownership. You act as point of contact during critical incidents for strategic customers.
• Customer Advocacy: You act as the voice of the customer internally, ensuring their feedback shapes product improvements and service delivery across teams. You also drive closure of cases that lose momentum, including those with unresolved product limitations.
• Executive Escalation Management: You take over cases from our Exec team from a variety of platforms and ensure white glove resolution support
• Process Improvement: You identify patterns in escalations and drive continuous improvement initiatives to prevent recurring issues and enhance the customer experience.
• Cross-Functional Collaboration: You partner with and influence Professional Services, Support, Operations, Go to Market, and Product & Engineering teams to resolve critical issues, implement long-term solutions, and drive accountability for resolution timelines.
• Reporting & Insights: You track, analyze, and report on escalation and DSAT trends and metrics, identifying points of friction and providing actionable insights to leadership to inform strategic decisions.
• Customer Risk Management: You maintain visibility of potential at risk or highly dissatisfied customers, partner with Account Management and Customer Success Management teams to drive recovery plans, and ensure structured follow-ups post-resolution.
• Coaching & Enablement: You mentor and support leaders of teams handling escalations, identifying themes and coaching opportunities, sharing best practices and building capability across the CX organization.
• Team Support: You serve as onsite POC to help provide guidance and operational alignment for Berlin-based Support team members as needed

Senior Customer Resolution Manager

• Build, lead, and develop a high-performing team of Payroll Specialists.
• Manage team performance by setting clear goals, providing regular feedback, and supporting professional development.
• Foster a collaborative, supportive team environment to ensure continuous improvement in payroll support delivery.
• Ensure timely and accurate payroll processing and high customer satisfaction for Personio customers in Germany through outstanding software and payroll support.
• Serve as an advocate in day-to-day payroll operations, providing guidance to the team, customers, and other departments.
• Develop a deep understanding of customer-specific payroll requirements and manage escalations to resolution with expertise and empathy.
• Identify and implement improvements to internal payroll operations to enhance quality, efficiency, and team flexibility.
• Collaborate cross-functionally with Product, Sales, and Customer Success teams to resolve complex technical payroll issues and provide actionable feedback for product enhancements.
• Stay up to date with changes in payroll regulations and Personio product updates, continuously expanding personal and team knowledge.

Payroll Support Lead

Machine Learning Engineer

• Design, develop, and deploy robust machine learning and AI systems for a range of products and use cases, including generative AI.
• Integrate ML and AI models into production systems, ensuring scalability, reliability, and maintainability.
• Deploy and monitor machine learning models and systems, including CI/CD pipelines, automated testing, monitoring, and model versioning.
• Leverage cloud platforms (AWS + Snowflake) and ML infrastructure (e.g., SageMaker, feature stores) for scalable deployment.
• Collaborate with cross-functional teams (Product, Customer Experience, and other engineering teams) to deliver AI-driven features and insights.
• Ensure all ML/AI solutions adhere to best practices in data privacy, security, and ethical standards.
• Contribute to a culture of technical excellence, knowledge sharing, and continuous learning.

Machine Learning Engineer – d/f/m

Robotics

• Design, build, and implement automation solutions to streamline payroll operations, reducing manual effort and increasing accuracy across payroll workflows
• Establish and maintain clear process documentation, governance frameworks, and quality standards to ensure consistency and compliance across all payroll operations
• Create comprehensive training materials, documentation, and enablement resources to empower the payroll team and ensure knowledge is accessible and scalable as we grow
• Act as a subject matter expert, providing guidance and support to internal stakeholders on payroll processes, tools, and automation capabilities
• Collaborate closely with Product and Engineering teams to gather payroll operations insights, identify pain points, and influence the product roadmap based on internal user needs
• Evaluate, implement, and optimize payroll tools and integrations, ensuring seamless data flows and system connectivity across platforms
• Proactively identify opportunities for process improvements, pilot new solutions, and measure the impact of automation initiatives on team efficiency and scalability

Senior Process Automation Manager – Payroll

Communications

• You will develop and own Personio's external communications strategy and narrative across priority markets.
• You will build and nurture relationships with key journalists and media outlets, pitching impactful stories and distributing press releases to drive positive coverage and share of voice.
• You will monitor public sentiment and lead crisis communications for sensitive or negative coverage, protecting Personio's reputation and providing guidance and aircover to the whole company.
• You will establish platforms and opportunities for executive visibility, positioning Personio's leadership team, including our CEO, as credible voices on industry topics.
• You will partner with marketing and content teams to amplify content, campaigns, and launches with PR initiatives that drive brand growth and support demand generation goals.
• You will lead and develop a small communications team as well as manage external agency relationships to deliver on your comms objective.

Communications Lead

Account Manager

• Build trusted relationships with key stakeholders across your portfolio. Own the full upsell cycle while maintaining strong retention.
• Expand strategically through account growth and renewals—prioritize the highest-impact opportunities to exceed targets.
• Run end-to-end renewal cycles: craft proposals, negotiate terms, manage approvals, and document deal insights to protect and extend customer value.
• Identify and prioritize upsell/cross-sell opportunities, conduct focused discovery, deliver compelling demos, and negotiate to close. Simplify complex expansions and present clear ROI to champions and HR leaders.
• Capture customer feedback and market signals, identify patterns, and relay them to Product and Engineering teams to influence the roadmap with measurable business impact.
• Maintain impeccable pipeline hygiene and accurate monthly expansion and churn forecasts in SFDC. Build close plans, de-risk early, and communicate status with no surprises.
• Detect downgrade and churn signals (adoption gaps, loss of executive sponsorship, competitive pressure) and execute structured save plays. Manage escalations with calm, solution-oriented leadership.
• Orchestrate the right internal experts at the right time so every customer interaction is seamless.

Account Manager – Medium Business DACH

• Lead, mentor, and develop a high-performing team of 8-10 partnership professionals, fostering a culture of collaboration, accountability, and growth.
• Set and monitor team targets for the acquisition, activation, and ongoing management of partnerships to drive joint business success.
• Build and maintain strategic relationships with senior stakeholders at partner organizations, acting as a trusted advisor and advocate for mutual business growth.
• Oversee the implementation of joint go-to-market (GTM) strategies, including co-marketing campaigns, sales enablement, and training programs in collaboration with your team.
• Plan and execute partner-focused events and marketing activities, ensuring alignment with organizational goals, budget, and timelines.
• Analyze partnership performance metrics, provide actionable insights, and continuously optimize partnership strategies and team processes.
• Collaborate cross-functionally with Sales, Operations, Partner Enablement, and Marketing teams to maximize partnership impact.
• Represent Personio and your team in high-level partner negotiations and industry events.

Head of DACH Partnerships

• Contribute to the planning and execution of compliance initiatives within payroll and other product areas.
• Translate regulatory requirements into clear, actionable inputs for product teams.
• Support the delivery of high-quality solutions on well-defined roadmaps.
• Monitor upcoming regulatory changes relevant to payroll and wage tax, and assess their impact within your scope.
• Provide structured requirements and recommendations to support product decisions.
• Help identify compliance risks or gaps and escalate appropriately with proposed mitigations.
• Work closely with product managers, engineers, and designers to ensure compliance considerations are understood early in the development process.
• Clarify compliance requirements and support cross-team discussions as needed.
• Provide guidance to team members and customer-facing teams on compliance topics within your expertise.
• Contribute to internal training or documentation to build broader team understanding of compliance processes.
• Identify opportunities to streamline compliance-related workflows.
• Participate in workshops or reviews aimed at improving product and compliance processes.
• Use data and documentation to support compliance assessments.
• Help identify compliance risks and support mitigation planning within defined areas.