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Manager

• Oversee case management by assigning the most appropriate resources to each job.
• Ensure an engaged and accountable workforce by setting clear performance expectations.
• Collaborate with leadership to maintain open and consistent communication.
• Work closely with Sales to maintain superior client satisfaction.
• Respond to urgent client and resource requests, including those outside normal business hours.
• Develop case-specific standing orders and communicate them to all relevant departments.
• Build and maintain strong relationships with service providers, affiliates, and legal teams.
• Monitor job progress and ensure timely resource turn-ins using best practices.
• Consult with Production teams to coordinate rough drafts, exhibits, transcripts, and video deliverables.
• Research case details, including depositions, complaints, and legal filings, to proactively plan for upcoming needs.
• Document all case details in internal systems to ensure smooth case execution.

Case Manager

Program Manager

• Lead planning, execution, and monitoring of virtual care initiatives across multiple domains.
• Develop and maintain project documentation including scope, requirements, workflows, timelines, and risk mitigation plans.
• Track milestones, manage risks, and report progress to leadership.
• Support strategic planning and roadmap development for virtual care services.
• Facilitate collaboration across clinical, operational, and technical teams to ensure alignment and adoption.
• Participate in virtual and in-person meetings to gather feedback and refine workflows.
• Act as a liaison between business units, IT Services, and vendors to ensure technical and operational needs are met.
• Work remotely with occasional travel to support virtual and ambulatory programs.

Program Manager, Virtual Channel

Product Designer

• Owning Personio’s mobile touchpoints, providing product direction through goal-setting and planning
• Leading within the design team and among cross-functional peers
• Tackling systems-level problems with numerous interconnected constraints
• Launching well-executed mobile experiences that balance immediate value with long-term scalability
• Ensuring consistency and quality across mobile touchpoints by connecting related projects and aligning stakeholders quickly
• Solving Product Design problems that few others can
• Influencing and strengthening team culture while identifying areas for development
• Representing your work and ideas with clarity and confidence to executives and peers
• Effectively communicating the team's product goals, framing discussions to elicit the right feedback and drive alignment
• Being actively involved in interviewing and building out the larger design team
• Actively mentor and support other designers, raising the quality of design across the team, especially around mobile-first thinking
• Being empathetic to team members' feelings and putting in effort for the team's benefit
• Helping to foster a diverse, equitable, and inclusive culture while fostering a healthy design process

Staff Product Designer, Mobile

People Operations

• Set and own the global Workplace & People Experience strategy, roadmap, and operating model across EMEA sites; define the right mix of office-led and remote-friendly practices to enable high performance
• Lead, develop, and scale a multi-site Workplace & People Experience team (real estate & workplace operations, facilities, space planning, global events/engagement, health & safety), with clear goals, career paths, and standards of excellence
• Build the business case for investments; own annual planning, headcount plans within the function, and multiyear space and workplace technology roadmaps
• Partner with Real Estate and Finance to shape our office portfolio: market assessments, scenarios, lease negotiations support, renewals, and expansions/rightsizing
• Own space strategy and utilization performance: implement data-led space planning, occupancy targets, seating philosophy, move/add/change processes, and workplace standards across sites
• Oversee design and delivery of new or refurbished spaces that reflect Personio’s brand, sustainability goals, accessibility standards, and hybrid use cases
• Own global workplace operations end-to-end: reception, facilities, maintenance, security, cleaning, mail/parcel, food & beverage, and on-site services
• Establish and manage vendor strategy, RFPs, SLAs, QBRs, and performance scorecards; optimize for quality, cost, and experience
• Own the workplace technology stack (e.g., access control, visitor management, room/desk booking), with clear processes, integrations, and adoption metrics
• Design and scale programs that drive belonging, connection, and engagement: rituals, on-site moments, cultural initiatives, and signature events aligned to Personio principles
• Partner with People Ops, IT, Onboarding, and Site Leads to deliver a frictionless Day 1 to Day 90 on-site journey; measure and iterate for impact
• Serve as accountable owner for workplace H&S across sites; ensure policies, training, audits, drills, and documentation meet local regulations and internal standards
• Oversee physical security posture in partnership with corp security, including access governance, incident response, and continuity planning
• Define the KPI stack and cadence: experience NPS/CSAT, utilization, cost per seat, service-level adherence, issue MTTR, program adoption, safety metrics, and vendor QoS; run quarterly business reviews and translate insights into roadmap priorities

Head of Workplace and People Experience

Attorney

• Administer oaths and participate in depositions, hearings, and other legal proceedings from your home, office, or remote locations.
• Transport, set up, and operate computer and audio equipment for in-office or remote proceedings.
• Prepare audio files, exhibits, and other documents for transcription.
• Perform administrative duties on a set schedule when not involved in legal proceedings.
• Provide coverage at client sites on a hybrid schedule (Monday–Friday, 8:00 AM–5:00 PM).
• Full training provided for legal reporting and AAERT certification where required.

Digital Reporter – Legal Proceedings

Support Engineer

• Provide senior-level support for WOMS: incident resolution, root-cause analysis, and proactive system monitoring
• Maintain, enhance, and debug multi-tier web applications built on Java technologies
• Collaborate with cross-functional teams to design and implement system improvements and new features
• Create and maintain technical and operational documentation
• Develop and update end-user guides as needed
• Implement best practices and support procedures to ensure system availability, performance, and reliability
• Ability to work independently and mentor junior developers/support staff

Senior Application Support Developer

Bilingual

• Provide customer support to Consumer Cellular customers via phone (about 4+ calls per hour).
• Troubleshoot technology issues related to cellular phones, billing, and general questions.
• Assist customers with phone operations such as changing a SIM card, downloading apps, or adding contacts.
• Be self-motivated, organized, and present during shifts, maintain a quiet, distraction-free workplace.
• Collaborate with team, participate in team interactions when chosen, and utilize on-site/off-site IT support as needed.

Bilingual Customer Representative

Billing Specialist

• Prepare, process, and submit legal invoices through multiple e-billing platforms (e.g., Collaborati, CounselLink, Legal Tracker, Tymetrix, etc.).
• Review pre-bills and finalized bills to ensure compliance with client-specific billing guidelines.
• Resolve billing discrepancies and rejections with clients and e-billing vendors.
• Monitor e-billing portals for invoice statuses, appeals, and approvals.
• Maintain accurate billing records, documentation, and reporting.
• Collaborate with attorneys, legal assistants, and the finance team to ensure accurate and timely billing.
• Address client inquiries regarding billing and resolve issues professionally and promptly.
• Keep up to date with changes in e-billing systems and client requirements.
• Assist in month-end closing processes related to billing.
• Provide support for audits and special projects as needed.

Account Executive

• Identify opportunities for bid submissions, develop winning strategies, conduct research, write and edit proposals, negotiate with stakeholders, and collaborate with other team members to win business
• Manage and nourish relationships with Oracle Sales and drive significant growth in pipeline and revenue
• Develop existing customer relationships and execute plans for growing the business
• Represent the company in networking events, trade shows and conferences
• Sales Planning: identify and execute strategies to achieve annual target for assigned industries/regions
• Net New Lead Generation: proactively identify net new sales opportunities
• Bid Qualification: confirm viability of opportunities
• Bid Management: serve as main point of contact with prospects, clients, and partners throughout the deal cycle
• Continued Education: maintain strong knowledge of Oracle product offerings, market trends, and Frontera service offerings

Sales Executive

Journalist

• Legal Reporting: Administer oaths and participate in depositions, hearings, and other legal proceedings from home, office, or remote locations (training provided)
• Technology Operations: Transport, set up, and operate computer and audio equipment for in-office or remote proceedings
• Document Preparation: Prepare audio files, exhibits, and other documents for transcription
• Administrative Tasks: Perform administrative duties on a set schedule when not involved in legal proceedings
• Schedule: Hybrid client sites; Monday–Friday, 8:30 AM–5:30 PM

Digital Reporter I

• Customer Champion – You are the difference between a happy customer and a disconnected phone line. On average you will take about 4+ calls per hour from our customers across the USA.
• Technology Troubleshooter – Assist customers with phones, billing, and general questions; help with SIM cards, downloading apps, or adding contacts.
• Highly Organized and Motivated – Self-motivated, committed to being available and present during shift, quiet distraction-free workplace.
• Team Player – Work collaboratively, appreciate differences, celebrate and respect teammates.
• Bilingual Virtual Customer Representative role for Consumer Cellular, a top-rated wireless provider serving primarily customers 50+.

Data Entry

• Review and analyze billing data for key and enterprise accounts to identify discrepancies and errors
• Conduct thorough research to verify account information and billing details
• Correct billing errors and ensure accurate invoicing in compliance with company policies
• Collaborate with internal teams to resolve billing issues and improve processes
• Maintain up-to-date knowledge of billing procedures and policies to ensure compliance
• Review reports on billing discrepancies and corrective actions taken
• Assist in the development of strategies to enhance billing accuracy and efficiency
• Support special projects related to account management and billing processes as needed
• Additional tasks/projects as needed

Case Manager

Program Manager, Virtual Channel

Staff Product Designer, Mobile

Head of Workplace and People Experience

Digital Reporter – Legal Proceedings

Senior Application Support Developer

Bilingual Customer Representative

Billing Specialist

Sales Executive

Digital Reporter I

Bilingual Customer Representative

Data Entry Analyst