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Medical Billing and Coding

• Reviews and interprets health record documentation to identify pertinent diagnosis/procedures that require code assignment for outpatient ancillary, diagnostic, therapeutic and emergency department records.
• Maintains adequate production.
• Abstracts pertinent information from patient medical records.
• Maintains coding proficiency by keeping up-to-date on coding guidelines as published in Coding Clinic and CPT Assistant.

Hospital Outpatient Coder I

Attorney

• Hand-serve subpoenas and legal documents.
• Copy and obtain records on-site as requested by clients.
• Pick up records and verify appointment details.
• Maintain professional and courteous communication with locations, field managers, customer service reps, and production technicians.
• Provide status updates on subpoenas and service requests.
• Forward correspondence and request checks when necessary.
• Perform clerical duties, including scanning and uploading documents.
• Diagnose errors or technical problems and determine appropriate solutions.
• Utilize company software for documentation and tracking.

Legal Process Server, Driver

• Legal Reporting (Training Provided): Administer oaths and participate in depositions, hearings, and other legal proceedings from your home, office, or remote locations.
• Technology Operations: Transport, set up, and operate computer and audio equipment for in-office or remote proceedings.
• Document Preparation: Prepare audio files, exhibits, and other documents for transcription.
• Administrative Tasks: Perform administrative duties on a set schedule when not involved in legal proceedings.

Digital Reporter – Legal Proceedings

Payroll

• Contribute to the planning and execution of compliance initiatives within payroll and other product areas.
• Translate regulatory requirements into clear, actionable inputs for product teams.
• Support the delivery of high-quality solutions on well-defined roadmaps.
• Monitor upcoming regulatory changes relevant to payroll and wage tax, and assess their impact within your scope.
• Provide structured requirements and recommendations to support product decisions.
• Help identify compliance risks or gaps and escalate appropriately with proposed mitigations.
• Work closely with product managers, engineers, and designers to ensure compliance considerations are understood early in the development process.
• Clarify compliance requirements and support cross-team discussions as needed.
• Contribute to maintaining a collaborative, efficient working environment.
• Provide guidance to team members and customer-facing teams on compliance topics within your expertise.
• Contribute to internal training or documentation to build broader team understanding of compliance processes.
• Identify opportunities to streamline compliance-related workflows.
• Participate in workshops or reviews aimed at improving product and compliance processes.
• Use data and documentation to support compliance assessments.
• Help identify compliance risks and support mitigation planning within defined areas.

Senior Product Compliance Expert – Payroll

• Assign transcription tasks to transcribers and track progress to ensure timely completion and delivery of transcripts.
• Check in client audio files, troubleshoot upload issues, and facilitate accurate and secure file transfers to BOX.
• Process and review paperwork submitted by digital reporters, ensuring compliance with internal quality standards.
• Manage a high-volume, time-sensitive workflow queue, prioritizing tasks to consistently meet client deadlines.
• Perform repetitive and detail-intensive tasks while maintaining high levels of accuracy and efficiency.
• Utilize Microsoft Teams, Adobe, and other proprietary platforms to support workflow coordination and team collaboration.
• Communicate clearly and professionally with clients, transcribers, and internal teams regarding file status, timelines, and issue resolution.
• Maintain confidentiality and security of sensitive legal and client materials.
• Perform additional duties and special projects as assigned to support business needs.

Transcription Coordinator – Legal Services

Billing Specialist

• Prepare and coordinate the setup of new client accounts and billing parameters within internal systems.
• Maintain accurate billing records and account configurations to ensure compliance with client requirements.
• Generate automated and manual invoices in accordance with billing guidelines, contractual terms, and client-specific rate tables.
• Ensure timely and accurate submission of all final invoices and posting within the accounting system.
• Manage a high-volume invoicing workflow while consistently meeting deadlines.
• Prepare and distribute monthly billing packages for large clients via mail, email, and client billing portals.
• Reconcile invoices submitted through client portals, research rejections or discrepancies, and resubmit corrected invoices as needed.
• Partner with legal administrative staff, attorneys, and accounting teams to resolve billing inquiries and discrepancies.
• Create ad hoc financial and operational reports using multiple data sources.
• Assist with month-end close procedures, reconciliations, and related accounting tasks.

Billing Specialist – Lead

DevOps Engineer

• Engage in and improve the full service lifecycle from initial design through deployment, operation, and continuous improvement.
• Prepare services for production by taking part in system design reviews, developing shared frameworks and platforms, planning capacity and conducting launch assessments.
• Operate, monitor, and maintain live services, designing observability stacks and dashboards to track key metrics and improve operational insight.
• Ensure sustainable scalability through automation, actively contributing to continuous improvement for reliability and delivery speed.
• Collaborate with product and engineering teams to define SLOs, error budgets and ensure services are reliable, scalable and observable.
• Support incident management processes, including on-call rotations, assisting with outage response, and contributing to post-mortems and root cause analysis.
• Identify and reduce toil through process automation, creating playbooks and automated runbooks to reduce MTTR.
• Support resilience strategies and help implement chaos testing to proactively uncover weaknesses and validate recovery strategies.
• Mentor and train peers on reliability best practices and tooling, contributing to community growth.

Lead Site Reliability Engineer

Inside Sales

• Responsible for high-volume outbound calling to sell litigation support services (minimum 80-100 calls daily)
• Demonstrates aggressive closing skills and ability to overcome objections in all sales scenarios
• Maintains consistent activity metrics and conversion rates above target thresholds
• Follows established scripts and sales methodologies with discipline and persistence
• Thrives in a competitive, fast-paced sales environment with visible performance metrics
• Pursues sales goals with unwavering focus, resilience, and determination
• Hunts for new business opportunities through cold calling and limited warm leads
• Consistently asks for the business and pushes toward immediate closure
• Attends all required team meetings
• Adheres to structured daily schedule with minimal downtime or distractions
• Demonstrates ability to maintain energy and enthusiasm throughout extended calling sessions
• Other duties as assigned.

Director of Business Development – Inside Sales

Producer

• Production Oversight: Oversee and optimize the full production process to ensure timely, cost‑effective delivery of transcripts and related products.
• Cross‑Department Collaboration: Coordinate between Client Support, Status In Progress, Sales, and Billing to maintain smooth operational workflows.
• Exhibit & Inventory Management: Track, organize, and safeguard physical exhibits. Develop and manage document‑security processes.
• Shipping & Logistics: Manage hard‑copy transcript shipping operations to ensure accuracy and timely delivery.
• Team Leadership & Support: Lead, coach, and support production staff while prioritizing workflow and assigning tasks based on business needs.
• Performance Management: Monitor performance, productivity, and quality using KPIs and SLAs; identify areas for efficiency and accuracy improvements.
• Compliance & Information Security: Safeguard sensitive information and maintain compliance with all company policies and data‑security standards.

Production Manager

• Create video recordings of legal proceedings
• Process video/transcription synchronization
• Edit, arrange and display computerized documents
• Editing using specific software
• Perform additional duties as assigned by supervisor, including but not limited to: Assisting other departments with workload, answering client calls and all other additional office duties as necessary

Videographer – Legal Proceedings

• Respond to inbound and outbound calls and emails while managing escalations and the “do not call” list.
• Communicate with custodians to confirm receipt of record requests and ensure timely delivery.
• Establish and maintain effective and cooperative working relationships with customers, clients, and custodians.
• Advise custodians on necessary actions and strategies for record collections.
• Act as a liaison between custodians and Customer Service Representatives to facilitate efficient record retrieval.
• Track and update records using CRM software, ensuring accuracy and compliance.
• Monitor outstanding requests and overdue records, taking appropriate action for resolution.
• Maintain detailed documentation of custodian interactions, inquiries, and resolutions.
• Organize follow-ups, escalation calls, and coordinate with supervisors as needed.
• Ensure that all processes align with company policies and quality standards.

Records Representative – Legal Services

Implementation Specialist

• Lead Onboarding: Guide new customers through seamless setup and integration, ensuring Personio becomes an indispensable part of their HR routine.
• Product Adoption: Champion product usage, boosting customer retention and lifetime value.
• Consultative Guidance: Host regular meetings to understand customer needs, provide tailored advice, and maximize Personio’s impact.
• Project Management: Juggle multiple onboarding projects in parallel, keeping timelines and budgets on track while delivering a personalized experience.
• Issue Resolution: Triage and troubleshoot customer issues, collaborating with internal teams and escalating bugs as needed.
• Relationship Building: Forge strong, trust-based relationships, handle conflicts with care, and spot opportunities for upselling.
• Internal Collaboration: Partner with Sales, Growth, Customer Success, and Product teams to deliver exceptional outcomes and share customer insights.
• Knowledge Sharing: Support new joiners, contribute to documentation, and elevate team processes through your expertise.

Technical Program Manager

• Define the program vision, scope and goals, drawing a clear line to the business outcomes we want to achieve.
• Set up structure for streamlined execution using industry best practices and clearly identify milestones, risks, and dependencies. Drive towards defined outcomes with clear accountability at each step of the way.
• Effectively manage communication at all levels of the organization, from executive leadership to working groups, ensuring all stakeholders are informed and aligned.
• Anticipate future needs by building deep context in the domain, and proactively advocate for and influence investment.
• Provide coaching and support to other team members and broader Product & Engineering community on program management best practices.

Staff Technical Program Manager – f/d/m

• Own a portfolio of customer implementation projects, ensuring timely go-live and activation.
• Oversee and support the books of business managed by each Implementation Specialist, ensuring consistent standards and outcomes across the team.
• Maintain a clear overview of project statuses, risks, and success metrics for both personal and team portfolios.
• Set clear, measurable expectations for each team member, ensuring alignment with team and company KPIs.
• Conduct regular 1:1 check-ins to review progress, address risks, and support ICs with action plans for at-risk accounts.
• Use data and dashboards to monitor performance, identify issues early, and drive timely interventions.
• Address underperformance promptly through feedback, coaching, and, when needed, formal performance improvement plans.
• Monitor team performance metrics (e.g., on-time go-live, CSAT) and implement strategies to improve outcomes using data-driven decisions.
• Serve as the primary escalation point for critical implementation issues, ensuring timely resolution and customer satisfaction.
• Drive process improvements by identifying inefficiencies and implementing changes that enhance team efficiency and reduce time-to-go-live while improving go-live percentages.
• Ensure high levels of customer satisfaction throughout the implementation process, measured by CSAT or other feedback mechanisms.
• Support ICs in delivering a positive, solution-oriented customer experience, addressing concerns early and championing customer needs internally.
• Balance operational efficiency with a commitment to delivering real value for customers, ensuring both go-live/activation and satisfaction targets are met.
• Coach team members on project management best practices, customer engagement, and implementation execution skills (including shadowing calls and giving actionable feedback).
• Measure proficiency against role baselines, identify improvement areas, and track competence coverage to reduce delivery risk and protect continuity.
• Develop and implement training/enablement to strengthen team capability and readiness for future challenges.
• Foster a culture of accountability, development, resilience, and continuous improvement.
• Partner with key stakeholders to remove roadblocks and align on shared goals impacting delivery outcomes.
• Partner cross-functionally to address systemic challenges, align on priorities, and improve implementation processes end-to-end.
• Represent the Payroll Implementation perspective in leadership discussions, sharing insights and advocating for team needs.

Implementation Lead – Payroll

Customer Support

• Support Client Service Specialists (CSS) with client communications to help obtain records
• Follow up with clients on needed actions (e.g., fee approvals, authorizations, no record notifications)
• Manage incoming invoices and correspondence
• Handle calls and emails from agents or field contacts
• Research incomplete or missing contact information for facilities
• Make expediting calls for urgent requests, client follow-ups, and problem records
• Monitor and respond to CSR emails and voicemails
• Troubleshoot and research missing records and escalate as needed
• Confirm invoice amounts align with record request limits
• Process payments via check or credit card
• Log credit card payments and verify check clearances
• Provide payment documentation for internal or client use
• Research purpose of correspondence
• Coordinate directly with facilities or track items for internal CSR review