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Data Entry

• Process and enter new and rescheduled scheduling requests (e.g., depositions, hearings, trials) into our internal system (SPOT).
• Execute job settings within strict timelines to meet service level agreements (SLAs).
• Manage direct billing setups for insurance carriers.
• Handle Portal/Hopper requests accurately and efficiently.
• Review requests for missing information and proactively follow up with clients.
• Identify and correct data entry errors or inconsistencies.
• Respond to internal inquiries and retrieve necessary records or files.
• Ensure compliance with data integrity and security protocols.
• Collaborate across departments and perform additional tasks as assigned.

Data Entry Analyst

Art Director

• The Parts Manager leads the Parts Department to ensure efficient operations, accurate inventory control, strong financial performance, and excellent internal and external customer satisfaction
• Develop and monitor department processes, goals, budgets, marketing efforts, reporting, staffing, and compliance to support organizational objectives
• Oversee merchandising, stock orders, department equipment, and corrective action plans while partnering with the Branch Manager on staffing and employee development

Parts Manager

Medical Billing and Coding

• Provides critical assessment of the health record documentation to accurately identify pertinent primary and secondary diagnosis and procedures that require ICD-10-CM/PCS code and MS-DRG assignment for proper billing complex (Medicare, high dollars, long LOS and high CMI) inpatient records.
• Abstracts and compiles clinical data elements such as attending physician, surgeon, consultants, ED physician, birth weight, etc. according to THR guidelines.
• Queries the physician and takes initiative to collaborate with Clinical Documentation Specialist and other departments when documentation in the record is ambiguous, inadequate, unclear or incorrect for accurate coding and compliance.
• Demonstrates and maintains adequate productivity and quality metrics as outlined in job description.
• Demonstrates and maintains coding proficiency by staying abreast of coding guidelines as published in Coding Clinic.

Coder III – Inpatient

Analyst

• Review, edit, and maintain the job calendar daily to ensure accuracy and coverage
• Coordinate and assign court reporters based on client needs, availability, and requirements
• Partner with internal teams to understand service requests and align on priorities
• Communicate with clients and external court reporters via phone and email in a professional, timely manner
• Monitor incoming requests and respond quickly to last-minute changes or cancellations
• Collaborate with the Scheduling Team to ensure work orders are completed accurately and on time
• Support special projects and additional tasks as needed

Resource Assignment Analyst

Manager

• Primary point of contact for top 10 Affiliates and Dealers by assignment.
• Research and reconcile IA / Mood billing accounts for proper rebate expectations.
• This includes individual request as well as any project clean up.
• Research and reconcile invoice disputes and issue credit request / rebill if required.
• Collect on outstanding and past due AR for their assigned account base (US IA’s only) and assist with dealer (collections made by OTC).
• Coordinate with internal departments for billing, rebate, credit and/or discrepancies for resolution.
• Review & reconcile reverse pass thru accounts for accuracy in billing and payment receipts.
• Liaison support for service and installation request.
• Projects and initiatives as assigned by management

Channel Partner Service Manager

Account Executive

• You will be the introduction to the Consumer Cellular experience.
• Your energy, curiosity, and the ability to ask the right questions will help uncover customers' needs.
• By asking discovery questions, you will be able to provide the best recommendations on products and services that fit both their budget and lifestyle.
• You are able to overcome objections by addressing concerns and highlighting why Consumer Cellular is the smart choice.
• You’ll recognize the right time to close the sale and add a customer.
• Maintain accurate records using CXOne and other internal tools.

Inbound Sales Representative

• Customer Connection - You will be the introduction to the Consumer Cellular experience.
• Building Value - By asking discovery questions, you will provide the best recommendations on products and services.
• Overcoming Objections - You know that when you hear objections, this is an opportunity to build trust and ask more questions.
• Closing the Sales by Welcoming Customers to the Family - You’ll recognize the right time to close the sale and add a customer.
• Integrity and Accuracy - Maintain accurate records using CXOne and other internal tools.
• Being a Team Player - We win together!

• Customer Connection - You will be the introduction to the Consumer Cellular experience.
• Building Value - Your role is what brings this to life.
• Overcoming Objections – You know that when you hear objections, this is an opportunity to build trust and ask more questions.
• Closing the Sales by Welcoming Customers to the Family – You’ll recognize the right time to close the sale and add a customer.
• Integrity and Accuracy - Maintain accurate records using CXOne and other internal tools.
• Being a Team Player – We win together!

• Assists OP leadership with the development, implementation, monitoring and process improvements of the OP Specialty coding section
• This includes: section policies and procedures, policies and procedures rolled out to clinical areas, share point sites and other tools that assist in the management and communication of specialty coding functions, job tasks and productivity standards
• Assists manager with employee development
• Assists the management team with Fiscal Management of coding resources and processes
• Assists the management team in Quality and organizational improvement to include, but not limited to, collaborating with clinical departments to resolve coding and billing issues
• Serves as specialty coding knowledge SME

Senior Specialty Coding Analyst – CVIR

• Set and achieve strategic goals by translating company strategy into quarterly budgets, KPIs, and operational plans
• Own full P&L responsibility for the branch, managing financial performance and accountability
• Lead a team across Parts, Service, Sales, and Admin functions
• Recruit, onboard, coach, and develop top talent, while managing underperformance when necessary
• Inspire and lead through department managers, holding them accountable to performance metrics and shared cultural values
• Foster a customer-obsessed culture by knowing key customers, resolving escalations, and nurturing long-term relationships
• Balance stakeholder needs—employees, customers, ownership, and community—in every key decision
• Encourage and manage healthy conflict, creating a safe space for tough conversations and team alignment
• Continuously improve branch operations by identifying bottlenecks, testing solutions, and standardizing best practices

Branch Manager

• Review, edit, and maintain the job calendar daily to ensure accuracy and coverage
• Coordinate and assign interpreters based on client needs, availability, and requirements
• Partner with internal teams to understand service requests and align on priorities
• Communicate with clients and external resources via phone and email in a professional, timely manner
• Monitor incoming requests and respond quickly to last-minute changes or cancellations
• Collaborate with the Scheduling Team to ensure work orders are completed accurately and on time
• Support special projects and additional tasks as needed

• Reviews, researches, resolves and trends billing and coding edits
• Trends documentation, reimbursement, and coding
• Assists the leadership team with Fiscal Management of coding resources and processes
• Professional Accountability

Coding Denials Analyst

Auditor

• Validates accuracy of assigned ICD-10-CM and PCS codes and DRG grouping
• Validates accuracy of assigned HCPCS, CPT-4 and APC grouping secondary diagnoses and procedures.
• Validates the assignment of medically necessity narrative diagnoses as required for specific inpatient medical coverage policies including communication with clinical and/or physician.
• Assesses the use and quality of coding queries; reports non-compliance with regulatory and/or department standards.
• Monitors coder trends and patterns for education opportunities and/or physician and clinical documentation improvement needs.
• Maintains DRG change accuracy of 95%.
• Supports CCDI department as Coding Reimbursement & Audit team as Subject Matter Experts (SME) in ICD-10-CM and PCS reporting.
• Utilizes departmental audit databases and/or software accurately to ensure audit data is robust and accurate to relay coded data accuracy
• Prepares detailed reports by use of excel, excel pivot tables and/or other software as provided; continuously improves on trend identification and capture for optimal reporting
• Provides ad hoc and/or additional data to support identification and feedback of opportunities to leadership
• Identifies and reports opportunities for process improvement
• Captures meeting minutes, follow ups and action plans as required according to audit scope.
• Recommends refinement and implementation of methods and procedures used to for coder and physician education and training; creates and shares tips and audit team education to support department collaboration and efficiency
• Provides adequate data to facilitate the identification of development of actions
• Updates and develops team policies and procedures to optimize processes; recommends practices to maintain standards for correct coding
• Consistently meets team KPI goals to support department and system revenue and quality targets.
• Responds to changes in workload/volumes with team and/or lead communicates when to ensure coverage adjusts for optimal coverage volumes
• Verifies, researches and/or and review codes, charges and reimbursement on patient accounts and denials or for service lines.
• Completes productivity tracking daily; responds and initiates Analyst to Analyst discussions to team ensure decisions are collaborative, consistent and accurate.
• Resolves ITS issues impacting work by collaborative communication with team, vendor, informaticist and/or IT as required.
• Maintains frequent and regular contact with manager and seeks consultation and guidance when appropriate.
• Participates in personal annual performance evaluation, providing opportunity for growth and development.
• Participates in committee work and cross functional teams as determined by department leadership
• Consistently abides by the Standards of Ethical Coding as set by AHIMA and adheres to Official Coding Guidelines; reviews and applies the directives published in the AHA Coding Clinic and CPT Assistant publication and other approved resources.
• Maintains certification with CE credits. Pursues knowledge and participation in HFMA, AAPC and AHIMA organizations.
• Maintains knowledge of regulatory requirements, payer coverage determinations; demonstrates initiative in identifying areas requiring further research.
• Completes of all department and system hospital required training and education according to schedule; maintains all required certification(s) and continuing education requirements.
• Meets audit, project and task deadlines.
• Serves as a subject matter expert in expert in areas of documentation, ICD-10-CM and PCS coding with proficiency in CPT-4, HCPCS and modifier assignment.

Clinical Coding Auditor

Consultant

• Responsible for counter sales focusing on internal and external customer satisfaction.
• Maintaining attractive and current showroom displays.
• Promote and merchandise parts and accessories.
• Assist with the verification, stocking, and ordering of parts
• Other associated tasks as required by the Parts Manager.

Parts Consultant

Customer Support

• Provide inbound support via phone, email, and chat for parts and service inquiries.
• Perform parts lookup/identification and process parts orders, including related/associated parts, using model/serial number verification and parts resources.
• Collect and document machine symptoms and customer concerns to support service diagnostics, work orders, and scheduling.
• Troubleshoot and resolve customer issues, escalating to higher-level support when necessary.
• Provide accurate information about products, services, and policies.
• Coordinate with Parts, Service, and other departments to ensure accurate handoffs and timely updates.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
• Identify opportunities to improve customer service processes and suggest enhancements.
• Stay up-to-date with product knowledge, company policies, and industry trends.

Data Entry Analyst

Parts Manager

Coder III – Inpatient

Resource Assignment Analyst

Channel Partner Service Manager

Inbound Sales Representative

Inbound Sales Representative

Inbound Sales Representative

Senior Specialty Coding Analyst – CVIR

Branch Manager

Resource Assignment Analyst

Coding Denials Analyst

Clinical Coding Auditor

Parts Consultant

Parts and Service Support Specialist