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Bilingual Customer Representative

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full-time

Posted on:

Origin:  • 🇺🇸 United States • Oklahoma

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Salary

💰 $16 - $17 per hour

Job Level

Junior

Tech Stack

Go

About the role

  • Customer Champion – You are the difference between a happy customer and a disconnected phone line. On average you will take about 4+ calls per hour from our customers across the USA.
  • Technology Troubleshooter – Assist customers with phones, billing, and general questions; help with SIM cards, downloading apps, or adding contacts.
  • Highly Organized and Motivated – Self-motivated, committed to being available and present during shift, quiet distraction-free workplace.
  • Team Player – Work collaboratively, appreciate differences, celebrate and respect teammates.
  • Bilingual Virtual Customer Representative role for Consumer Cellular, a top-rated wireless provider serving primarily customers 50+.

Requirements

  • Right Attitude – Come prepared with an attitude focused on learning and creating great experiences for our customers.
  • Experience – A high school diploma or equivalent is required.
  • We also require at least 6 months of customer service experience.
  • Remote customer service experience preferred.
  • Office Computer Skills – you will need basic computer skills (general typing, use of common software applications, and ability to navigate the internet).
  • Work from Home Requirements – Internet Connection – You will need to have at least an upload speed of 20 MBPS and a download speed of 100 MBPS.
  • Internet providers that are NOT compatible include; satellite, wi-fi, or cellular data.
  • Distraction-Free Workplace – You will need to provide an office setting in your home.
  • Location – While you work from home, you must be within 50 miles of a CCI facility.
  • Communication – The ability to communicate, verbal and written, in both Spanish and English is required.
  • The ability to successfully pass a fluency test is required to be considered for the Bilingual opportunity.
  • Pre-employment background check and drug screen is required.