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Account Manager

• Own a high-impact book of business: Build trusted relationships with key stakeholders across your portfolio. Own the full upsell cycle while sustaining strong retention.
• Drive revenue growth: Expand strategically through account growth and renewals—prioritize the highest-impact opportunities to exceed targets.
• Lead renewals like a pro: Run end-to-end renewal cycles: craft offers, negotiate terms, manage approvals, and document deal insights to protect and extend value for the customer and Personio.
• Drive expansion: Identify and prioritize upsell/cross-sell plays, run crisp discovery, deliver compelling demos, and negotiate to close. Simplify complex expansions and present clear ROI to champions and HR leaders.
• Win as one team: Orchestrate the right internal experts at the right time. Maintain tight alignment with CSMs to understand customer health, collaborate on strategy, and coordinate clear, consistent communication so every interaction is seamless.
• Be the voice of the customer, inside and out: Capture feedback and market signals, spot patterns, and channel them to Product/Engineering to influence the roadmap with real business impact.
• Forecast with discipline: Maintain spotless pipeline hygiene and precise monthly expansion and churn forecasts in SFDC. Build close plans, de-risk early, and communicate status with zero surprises.
• See risk early, act earlier: Detect downgrade and churn signals (adoption gaps, loss of executive sponsorship, competitive pressure) and execute structured save plays. Handle escalations with calm, solution-oriented leadership.

Account Manager – Mid Market DACH

Developer Relations

• Lead, coach, and grow a team of engineers working on backend foundations and developer experience.
• Build an inclusive, high-performance culture where engineers take ownership and continuously improve how Personio builds software.
• Support career development, feedback cycles, and healthy delivery practices.
• Drive the roadmap for inter-service communication: how services discover each other, exchange data, evolve APIs, and remain compatible over time.
• Partner with product-domain teams to understand pain points and deliver reusable building blocks that reduce cognitive load and prevent repeated reinvention.
• Define and promote standards for API design, versioning, backward compatibility, error handling, and resilience patterns.
• Lead initiatives across frameworks, shared libraries, SDKs, and low-level components (e.g., eventing foundations such as Kafka-based patterns, communication abstractions, common middleware).
• Ensure that internal components are well-designed, well-documented, and easy to adopt, with clear ownership and support boundaries.
• Encourage a strong engineering discipline around testing, release processes, dependency management, and long-term maintainability for shared components.
• Guide the team to go deep: profiling, performance analysis, debugging production issues, and improving latency/throughput where it matters.
• Establish meaningful success metrics (e.g., adoption, reduced integration time, fewer incidents caused by communication issues, improved reliability of shared components).
• Facilitate architecture discussions and technical decisions with senior ICs, keeping solutions pragmatic and scalable.
• Work closely with engineering leaders and partner teams to align on priorities and manage dependencies across many services.
• Communicate progress and trade-offs clearly, and drive alignment on standards without slowing down product delivery.
• Collaborate with adjacent DX areas (platform infrastructure, DevOps tooling, AI tooling) where relevant—while keeping the team primarily focused on backend foundations.

Engineering Manager – Developer Experience, Java/Kotlin

• Lead the delivery of large, high-quality end-to-end testing infrastructure by collaborating with cross-functional teams.
• Spend time coding hands-on while also designing systems and architecture.
• Partner with product and engineering teams to influence and uplift their quality practices.
• Own the estimation, scoping, and planning of projects, defining the team's strategy and roadmap.
• Address and resolve complex technical problems, promoting best practices to ensure engineering and operational excellence.
• Actively mentor and coach engineers, sharing knowledge and driving team topics.
• Build strong relationships with cross-functional teams to drive the success of engineering initiatives.
• Ensure operational excellence across the product lifecycle, driving incident management and continuous improvement.

Testing Platform Engineer – Developer Experience

Marketing

• Develop and execute a cohesive, localized marketing strategy that aligns with global objectives and regional needs
• Own the regional marketing-generated pipeline plan and oversee the full funnel journey from awareness to conversion
• Lead the integration of owned, earned, and paid channels to optimize funnel performance
• Serve as an expert in Benelux market dynamics, customer behavior, and competitive landscape
• Build productive relationships with sales, marketing partners, and external vendors
• Monitor pipeline and leading indicator metrics to rapidly measure campaign effectiveness

Regional Marketing Manager – Benelux

• Take ownership of tax compliance in Germany (corporate income tax, trade tax, VAT) and support processes for our foreign branches (e.g., UK, IE, NL) and subsidiaries
• Manage tax reporting and tax-related aspects of the financial statement close under IFRS and HGB, delivering accurate tax figures for group reporting
• Manage tax audits end-to-end and work closely with external advisors, auditors and tax authorities
• Drive the development of our tax processes together with Accounting, Payroll, FP&A and Legal to build scalable, efficient workflows and internal controls (Tax CMS)
• Support strategic projects such as cross-border mobility, transfer pricing, market entries, restructurings and the expansion of our international tax structure
• Provide tax perspective on new business models, product developments and corporate decisions
• Work cross-functionally and translate complex tax matters into clear, practical recommendations

Tax Manager

Technical Program Manager

• Define the program vision, scope and goals, drawing a clear line to the business outcomes we want to achieve.
• Set up structure for streamlined execution using industry best practices and clearly identify milestones, risks, and dependencies. Drive towards defined outcomes with clear accountability at each step of the way.
• Effectively manage communication at all levels of the organization, from executive leadership to working groups, ensuring all stakeholders are informed and aligned.
• Anticipate future needs by building deep context in the domain, and proactively advocate for and influence investment.
• Provide coaching and support to other team members and broader Product & Engineering community on program management best practices.

Staff Technical Program Manager

Solutions Engineer

• You will be the primary point of contact for our sales team focused on working with our customers in Benelux.
• You will collaborate with account executives on sales opportunities to determine and validate technical requirements, product use cases and solution scope
• As an SE, you’ll have deep technical knowledge of Personio’s product suite and be the first line of defense and product expert for sales and prospects
• You will support the creation of commercial proposals and executive presentations, including business value assessment with ROI/TCO calculations
• You will support other regions/markets as required
• Travel to customer site as needed (10-20% of time)

Solutions Engineer – Benelux

Systems Engineer

• Integration Architecture: You design, build, and own large-scale integrations across our business systems using Workato as our primary iPaaS platform, ensuring scalability, reliability, and performance.
• Front-End Development: You contribute to core TypeScript and React codebases, building user-facing features and internal tools that connect seamlessly with our integration layer.
• Zendesk Administration & Configuration: You serve as the go-to Zendesk expert, managing complex configurations, custom app development, and deep integrations that empower our Customer Experience teams.
• Cross-Functional Partnership: You act as the primary technical partner for CX stakeholders, translating business requirements into technical solutions and ensuring alignment across teams.
• Technical Program Liaison: You partner closely with our Technical Program Manager to drive integration roadmaps, manage dependencies, and communicate progress across engineering and operations.
• System Ownership & Reliability: You take end-to-end ownership of integration systems, proactively monitoring, troubleshooting, and optimizing to ensure everything just works.
• Automation & Process Improvement: You identify opportunities to automate manual workflows and streamline business processes through intelligent system integrations and tooling.

Senior System Integration Specialist – d/f/m

Account Executive

• Acquire new customers within the Public Sector Germany team, one of Personio’s fastest-growing segments — with monthly sales targets, OTE, and accelerators for outperforming targets.
• Drive strategic expansion of the public sector customer base from several hundred to thousands, offering strong development opportunities for your career.
• Build and manage a sales pipeline in close coordination with a dedicated marketing and sales development team.
• Benefit from prioritized support by Personio’s leadership, including a specialized legal team (e.g., for tenders, EVB-IT Cloud) and dedicated solution engineers.
• Own the full sales cycle — from qualified opportunity to contract signing — followed by handover to our account management team.
• Perform deep qualification of the customer situation, both at the HR function level and across the broader organization, and develop the business case for Personio accordingly.
• Manage external stakeholders, primarily HR, IT, project management, procurement offices, external consultants, legal teams, and C-level executives.

Senior Account Executive – Public Sector, New Logos (DACH)

Revenue Operations

• Run and improve core ops processes - Capacity and quota planning, forecasting, performance tracking, lead lifecycle, business reviews, territory planning and much more
• Deliver operational projects - Steer cross-functional teams to deliver strategic, organizational and operational projects designed to increase revenue, productivity and operational efficiency
• Data analytics and business intelligence - Perform analyses, derive insights and define resulting actions for topic areas such as budget planning, partnerships strategies or lead gen activities.
• Stakeholder Management - Work with and positively influence cross-functional teams including Sales, Marketing, Finance, Product, People Operations and Customer Experience
• Executive communication - Develop dashboards, presentations and documentation, to communicate results in a succinct, easy-to-understand manner, to all levels of the organization
• Co-pilot the business - Always think two steps ahead to identify and deliver operational improvements that will enable us to continue scaling exponentially

Senior Revenue Operations – Strategy Manager

Data Analyst

• You own direct relationships with Sales and Account Management leadership, acting as a trusted analytical partner who regularly presents findings, leads business rhythm conversations, and proactively flags risks and opportunities with clear recommended actions.
• You own end-to-end analytical coverage of GTM and revenue metrics including pipeline health, MRR/NRR movements, expansion signals, cross-sell coverage, and regional performance, partnering with RevOps and Finance to define the single source of truth.
• You design and run LLM-powered analytical workflows (using Claude, GPT, or similar) for automated insight generation, narrative summaries, anomaly detection, and translating unstructured signals into structured analytical inputs.
• You build automated reporting and alerting pipelines using tools like n8n, Zapier, or Make, replacing manual analytical tasks with intelligent, scheduled workflows that deliver insights at scale.
• You develop AI-powered self-serve tools that enable stakeholders to query data in natural language, democratizing access to insights across the GTM organization.
• You build, maintain, and develop the reporting layer in Snowflake — including dbt models, data dictionaries, and metric definitions — that powers GTM and revenue reporting, managing version-controlled codebases (Git) independently.

Data Analyst – Revenue, AI

Machine Learning Engineer

• Design, develop, and deploy robust machine learning and AI systems for a range of products and use cases, including generative AI.
• Integrate ML and AI models into production systems, ensuring scalability, reliability, and maintainability.
• Deploy and monitor machine learning models and systems, including CI/CD pipelines, automated testing, monitoring, and model versioning.
• Leverage cloud platforms (AWS + Snowflake) and ML infrastructure (e.g., SageMaker, feature stores) for scalable deployment.
• Collaborate with cross-functional teams (Product, Customer Experience, and other engineering teams) to deliver AI-driven features and insights.
• Ensure all ML/AI solutions adhere to best practices in data privacy, security, and ethical standards.
• Contribute to a culture of technical excellence, knowledge sharing, and continuous learning.

Payroll

• Build, lead, and develop a high-performing team of Payroll Specialists.
• Manage team performance by setting clear goals, providing regular feedback, and supporting professional development.
• Foster a collaborative and supportive team environment, ensuring continuous improvement in payroll support delivery.
• Ensure customer satisfaction and timely payroll processing for German Personio customers through outstanding software and payroll support.
• Serve as an advocate in day-to-day payroll operations, providing guidance to the team, customers, and other departments.
• Develop a deep understanding of customer-specific payroll needs and manage escalations to resolution with expertise and empathy.
• Identify and implement improvements in internal payroll operations to enhance quality, efficiency, and team flexibility.
• Collaborate cross-functionally with Product, Sales, and Customer Success teams to resolve complex technical payroll issues and provide actionable feedback for product enhancements.
• Stay up to date with changes in payroll regulations and updates to the Personio product, continuously expanding personal and team knowledge.

Payroll Support Lead – d/f/m

• Design and support platform solutions that empower 300+ developers across 40+ product teams (e.g., internal tooling, standards, SDKs, and middleware that improve developer workflows)
• Build and evolve our GraphQL middleware layer that connects frontends with backend services
• Create internal tools and libraries/SDKs to enhance developer productivity and platform adoption
• Establish standards and best practices for API design, service integration, and platform usage across the organization
• Analyze and optimize platform systems to enhance scale, performance, reliability, and developer experience
• Work hand-in-hand with product teams to ensure seamless platform integration and a strong feedback loop
• Document platform capabilities and run internal training sessions
• Collaborate with cross-functional teams within Foundations to create a coherent developer platform
• Drive technical excellence by simplifying platform architecture and managing technical debt
• Take ownership of operational responsibilities for platform services, including on-call participation

Senior Platform Engineer – Developer Experience

Implementation Specialist

• Lead Onboarding: Guide new customers through seamless setup and integration, ensuring Personio becomes an indispensable part of their HR routine.
• Product Adoption: Champion product usage, boosting customer retention and lifetime value.
• Consultative Guidance: Host regular meetings to understand customer needs, provide tailored advice, and maximize Personio’s impact.
• Project Management: Manage multiple onboarding projects in parallel, keeping timelines and budgets on track while delivering a personalized experience.
• Issue Resolution: Triage and troubleshoot customer issues, collaborating with internal teams and escalating bugs as needed.
• Relationship Building: Forge strong, trust-based relationships, handle conflicts with care, and identify opportunities for upselling.
• Internal Collaboration: Partner with Sales, Growth, Customer Success, and Product teams to deliver exceptional outcomes and share customer insights.
• Knowledge Sharing: Support new joiners, contribute to documentation, and improve team processes through your expertise.