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Art Director

• Lead the Parts Department to deliver outstanding service and support to customers and internal teams.
• Manage inventory controls, merchandising, staff scheduling, and process improvements.
• Align with the company’s financial and operational goals.
• Ensure customers receive the parts and accessories they need efficiently.
• Collaborate with the Branch Manager and other store locations to drive departmental success and growth.
• Develop, communicate, enforce, and monitor effective Parts Department processes.
• Promote and merchandise parts and accessories in collaboration with other store locations.
• Monitor annual Parts Department goals and budgets.
• Oversee Parts Department marketing efforts monthly.
• Maintain an accurate and effective parts inventory control system.
• Ensure timely completion of all department reporting and submissions.
• Maximize the use of special terms and stock orders.
• Ensure maintenance of department tools, equipment, and vehicles.
• Identify deficiencies and recommend corrective actions to the Branch Manager.

Parts Manager

Patient Care

• Utilizes the technology required for virtual patient observation and interventions for safe patient care
• Demonstrates competency in the set-up and ongoing use of virtual patient observation monitoring software, computer hardware, and communication devices
• Collaborates with hospital unit nursing staff to set up camera to optimize patient visibility and conduct positive patient identification
• Assures alarms are activated with appropriate settings and are sufficiently audible
• Maintains continuous visual observation of multiple patients at one time on a monitor; assures a co-worker is monitoring assigned patients during breaks or other temporary situations when unable to maintain continuous observation (e.g., when engaged in two-way video call)
• Redirects patients promptly to maintain patient safety

Patient Companion – Virtual Care

General

• Performs complex on-site diagnostics and repairs on agricultural, turf, and compact construction equipment.
• Troubleshoots and supports established in-vehicle GPS and Precision Ag Technologies.
• Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents them on the work order.
• Supports customer clinics.
• May promote and sell Premier Equipment’s service programs directly to customers.
• May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle.
• Maintains current knowledge of John Deere and competitive products.
• Maintains condition of mobile service vehicle, trailer, inventory, tools, and equipment.
• Follows all safety rules and regulations in performing work assignments.
• Completes all reports and forms required in conjunction with work assignments.
• Accounts for all time and materials used in performing assigned duties.

Service Technician – Mobile

• Diagnose and repair agricultural, turf, and compact construction equipment—both in the shop and out in the field.
• Handle everything from routine maintenance to advanced diagnostics.
• Support precision ag technology, maintain tools and service vehicle.
• Stay sharp through ongoing John Deere training.
• Perform on-site diagnostics and repairs on agricultural, CWP, and turf equipment, as well as established Ag Management Solutions (AMS) products.
• Participate in required Service EDUCATE training programs.
• Support customer clinics.
• Review and explain maintenance, repair, or other service concerns directly with customers and document them on work orders.
• May promote and sell Premier Equipment Ltd. service programs directly to customers.
• May establish and implement effective stocking processes with the Parts Department to maintain proper seasonal parts inventory in the vehicle.
• Maintain current knowledge of John Deere and competitive products.
• Maintain the condition of the mobile service vehicle, trailer, inventory, tools, and equipment.
• Follow all safety rules and regulations while performing work assignments.
• Complete all reports and forms required in conjunction with work assignments.
• Account for all time and materials used in performing assigned duties.

Service Technician

• Diagnose and repair agricultural, turf, and compact construction equipment.
• Handle everything from routine maintenance to advanced diagnostics.
• Support precision ag technology.
• Maintain tools and service vehicle.
• Stay sharp through ongoing John Deere training.

Agricultural Service Technician / Heavy Duty Mechanic

• Diagnose and repair agricultural, turf, and compact construction equipment.
• Perform on-site diagnostics and repairs on agricultural, CWP, and turf equipment, as well as established Ag Management Solutions (AMS) products.
• Participate in required Service EDUCATE training programs.
• Support customer clinics.
• Review and explain any maintenance, repair, or other service concerns directly with customers and document them on work orders.
• Promote and sell Premier Equipment Ltd. service programs directly to customers.
• Establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle.
• Maintain current knowledge of John Deere and competitive products.
• Follow all safety rules and regulations while performing work assignments.
• Complete all reports and forms required in conjunction with work assignments.
• Account for all time and materials used in performing assigned duties.

Agriculture Service Technician – Heavy Duty Mechanic

• Diagnosing and repairing complex issues on agricultural, turf, and compact construction equipment right at the customer’s site
• Troubleshooting and supporting advanced GPS and Precision Ag technologies
• Clear communication with customers about repairs and maintenance
• Supporting customer clinics and promoting Premier Equipment’s service programs
• Managing your mobile service vehicle, tools, and parts inventory while adhering to safety standards
• Completing all required documentation and maintaining condition of mobile service vehicle, trailer, tools, and equipment.

Technician – Mobile

Agricultural Service Technician – Mechanic

• Assist in the inspection, diagnosis, and repair of agricultural, turf, and compact construction equipment.
• Learn and apply advanced techniques in diesel engines, electrical systems, hydraulics, brakes, air conditioning, and drive trains.
• Rotate between work terms at a Premier Equipment dealership and academic terms at Fanshawe College.
• Support experienced technicians in service procedures and gradually take on more independent tasks.
• Follow safety protocols and maintain a clean and organized work environment.
• Document work performed accurately using internal systems.
• Participate in product and system training to stay current with John Deere technologies.

Technician – Apprentice

• Work with high standards to meet deadlines and manage competing priorities in a fast-paced environment
• Show customers how to operate equipment safely and answer any questions they may have.
• Perform rental return check-ins and check outs to meet Rent Ready Standards
• Completes minor repairs and regular maintenance on rental equipment
• Responsible for cleaning, detailing and servicing equipment upon return
• Loading and unloading rental equipment
• Check equipment for any damage, hours used and fuel level upon return
• Maintain safe work environment and perform duties in accordance with safety standards.
• Other duties assigned as needed

Yard Coordinator

• Provide Premier Equipment’s customers with an above-average level of support, encouraging loyalty and professionalism while enhancing the customer experience.
• Support customer service and corporate initiatives on a daily basis.
• Promote teamwork and a “Customer First” mindset across Service, Parts, and Sales departments within and between branches.
• Perform all administrative tasks for the Service Department, including opening, maintaining, commenting on, invoicing, and filing internal, external, and warranty work orders.
• Ensure all accounts payable invoices use the purchase order system and are posted to the appropriate work order; apply proper G/L account numbers to all invoices before forwarding to Accounts Payable.
• Monitor the Service Department’s payroll daily to ensure accuracy in technician hours and labor performance.
• Monitor WIP (Work In Process) daily to maintain a minimum 100% WIP ratio, aiming toward the benchmark of 75%.
• Ensure all miscellaneous charges (e.g., service accessories, trucking, service calls, dyno charges) are applied appropriately to each work order.
• Assist the Service Manager in reducing lost time.
• Identify and support opportunities to reduce departmental expenses through process improvements or cost-saving measures.
• Schedule all service department trucking as needed.
• Promote a safe, clean, and healthy work environment in the Service Department.
• Assist with incoming store phone calls.
• Support the Service Manager with special events and projects as required.

Service Coordinator

• Maintain and manage whole goods inventory using the dealer inventory tracking system.
• Maintain an established lot plan and communicate effectively within the store to ensure the plan is followed.
• Responsible for all incoming and outgoing trucks, freight, and equipment.
• Deliver all new equipment and bundles required to the shop for pre-delivery.
• Keep bundles, leftover items, operator manuals, monitors, etc., organized and clean.
• Perform daily safety checks and general service on the forklift.
• Maintain the yard, including grass cutting, weed spraying, anti-freeze checks, and driveway grading as needed.
• Detail all equipment prior to customer delivery.
• Perform other duties as assigned by the Store Manager.

Manager

• Manage resources to meet performance expectations while delivering a superior client experience
• Assign appropriate internal and external resources based on case requirements
• Proactively manage jobs in progress to ensure timely completion and delivery
• Respond to urgent client and resource requests, including outside standard business hours
• Collaborate with leadership to provide regular updates and ensure alignment
• Build and maintain strong working relationships with internal teams, vendors, court reporters, and other service partners
• Partner with Sales to ensure overall client satisfaction and service delivery
• Review case materials, including notices of deposition, complaints, captions, and related documentation
• Develop case-specific “standing orders” and communicate them to all relevant internal teams
• Identify and coordinate special requests, including rough drafts, real-time services, transcripts, exhibits, and video
• Create case memos and maintain accurate notes within internal systems
• Establish communication workflows, including distribution lists when appropriate
• Consult with production teams on deliverables including transcripts, exhibits, and video
• Apply best practices to ensure efficiency, consistency, and quality across all cases
• Demonstrate company values in all internal and client interactions
• Perform additional duties as assigned by leadership

Case Manager

Events

• Responds to others' priorities regarding safety, physical, psychological and social needs.
• Provides safe patient care as evidenced by the use of barcode medication verification (BMV) during medication administrations.
• Completes accurate documentation in the electronic health record.
• Completes assessments accurately and in a timely manner.
• Individualizes care plans specific to the needs of the patient.
• Provides consistent attention to airway, intake, elimination, sleep, rest, mobility and hygiene needs.
• Honors worth of humans through unconditional acceptance as evidenced by handling of the body with care.
• Demonstrates knowledge of patient rights and incorporates into daily practice.
• Engages family/caregivers in health care situations, and demonstrates recognition and understanding of affiliation needs.
• Provides information, using up to date literature, approved tools including EMMI and demonstrates knowledge of patient's unique learning approach.

Registered Nurse – Emergency Department

Project Manager

• Lead end-to-end delivery of a Salesforce CRM MVP from discovery through launch
• Develop and manage a phased project timeline, including milestones, dependencies, integrations, and resource needs
• Coordinate across business leaders, IT/Salesforce teams, and external partners as applicable
• Proactively identify risks, dependencies, and mitigation strategies
• Facilitate stakeholder interviews/workshops to gather and prioritize requirements across business units
• Translate business needs into clear, structured user stories, process flows, and functional requirements for Salesforce configuration/build
• Align stakeholders on scope for MVP vs. future phases
• Work closely with the internal Salesforce/ITS team to refine requirements, backlog, and sprint plans
• Support UAT planning, execution, and issue resolution
• Identify required integrations and coordinate dependencies
• Define resource plan aligned to timeline
• Deliver a functional Salesforce CRM MVP aligned to agreed scope
• Produce a documented backlog and roadmap for future phases (post-MVP enhancements)

Parts Manager

Patient Companion – Virtual Care

Service Technician – Mobile

Service Technician

Agricultural Service Technician / Heavy Duty Mechanic

Agriculture Service Technician – Heavy Duty Mechanic

Technician – Mobile

Agricultural Service Technician – Mechanic

Technician – Apprentice

Yard Coordinator

Service Coordinator

Yard Coordinator

Case Manager

Registered Nurse – Emergency Department

Project Manager – Virtual Ambulatory, PRN