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Service Coordinator
<Undefined>Service Coordinator managing service operations, work orders and customer support at Premier Equipment. Ensuring smooth communication and enhancing the customer experience while monitoring performance metrics.
About the role
Key responsibilities & impact- Provide Premier Equipment’s customers with an above-average level of support, encouraging loyalty and professionalism while enhancing the customer experience.
- Support customer service and corporate initiatives on a daily basis.
- Promote teamwork and a “Customer First” mindset across Service, Parts, and Sales departments within and between branches.
- Perform all administrative tasks for the Service Department, including opening, maintaining, commenting on, invoicing, and filing internal, external, and warranty work orders.
- Ensure all accounts payable invoices use the purchase order system and are posted to the appropriate work order; apply proper G/L account numbers to all invoices before forwarding to Accounts Payable.
- Monitor the Service Department’s payroll daily to ensure accuracy in technician hours and labor performance.
- Monitor WIP (Work In Process) daily to maintain a minimum 100% WIP ratio, aiming toward the benchmark of 75%.
- Ensure all miscellaneous charges (e.g., service accessories, trucking, service calls, dyno charges) are applied appropriately to each work order.
- Assist the Service Manager in reducing lost time.
- Identify and support opportunities to reduce departmental expenses through process improvements or cost-saving measures.
- Schedule all service department trucking as needed.
- Promote a safe, clean, and healthy work environment in the Service Department.
- Assist with incoming store phone calls.
- Support the Service Manager with special events and projects as required.
Requirements
What you’ll need- Basic understanding of accounting practices
- Proficient in Microsoft Office and standard internet applications
- Customer service experience or skills
- Knowledge of general office procedures
- Strong organizational and communication abilities
- Comfortable working in a fast-paced, team-oriented environment
- Availability for rotating Saturdays
- General understanding of mechanical or technical terms (preferred)
- Prior experience in a dealership or service department (preferred)
Benefits
Comp & perks- Comprehensive Health & Dental Coverage (includes vision and paramedical services)
- Company-Matched RRSP
- Annual Profit Sharing
- Boot & Tool Allowance
- Apprenticeship Scholarships
- Employee Assistance Program (EAP)
- Company Vehicle (for qualifying positions)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
accounting practicesMicrosoft Officecustomer servicegeneral office proceduresorganizational skillscommunication skillsmechanical termstechnical termsadministrative tasksWIP (Work In Process)
Soft Skills
teamworkcustomer first mindsetfast-paced environmentproblem-solvingattention to detailprofessionalismloyaltyprocess improvementcost-saving measuressafety awareness