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Service Coordinator
<Undefined>Service Coordinator managing service operations, work orders and customer support at Premier Equipment. Ensuring smooth communication and enhancing the customer experience while monitoring performance metrics.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
accounting practicesMicrosoft Officecustomer servicegeneral office proceduresorganizational skillscommunication skillsmechanical termstechnical termsadministrative tasksWIP (Work In Process)
Soft Skills
teamworkcustomer first mindsetfast-paced environmentproblem-solvingattention to detailprofessionalismloyaltyprocess improvementcost-saving measuressafety awareness
Tools & Technologies
purchase order systeminvoicing systemswork order managementservice department softwarephone systemsinternet applicationspayroll systemsG/L account systemsservice accessories managementtrucking scheduling
Industry Keywords
service departmentdealership experiencecustomer experienceadministrative supportservice managementdepartmental expenseswork environmentservice callswarranty work orderslabor performance
About the role
Key responsibilities & impact- Provide Premier Equipment’s customers with an above-average level of support, encouraging loyalty and professionalism while enhancing the customer experience.
- Support customer service and corporate initiatives on a daily basis.
- Promote teamwork and a “Customer First” mindset across Service, Parts, and Sales departments within and between branches.
- Perform all administrative tasks for the Service Department, including opening, maintaining, commenting on, invoicing, and filing internal, external, and warranty work orders.
- Ensure all accounts payable invoices use the purchase order system and are posted to the appropriate work order; apply proper G/L account numbers to all invoices before forwarding to Accounts Payable.
- Monitor the Service Department’s payroll daily to ensure accuracy in technician hours and labor performance.
- Monitor WIP (Work In Process) daily to maintain a minimum 100% WIP ratio, aiming toward the benchmark of 75%.
- Ensure all miscellaneous charges (e.g., service accessories, trucking, service calls, dyno charges) are applied appropriately to each work order.
- Assist the Service Manager in reducing lost time.
- Identify and support opportunities to reduce departmental expenses through process improvements or cost-saving measures.
- Schedule all service department trucking as needed.
- Promote a safe, clean, and healthy work environment in the Service Department.
- Assist with incoming store phone calls.
- Support the Service Manager with special events and projects as required.
Requirements
What you’ll need- Basic understanding of accounting practices
- Proficient in Microsoft Office and standard internet applications
- Customer service experience or skills
- Knowledge of general office procedures
- Strong organizational and communication abilities
- Comfortable working in a fast-paced, team-oriented environment
- Availability for rotating Saturdays
- General understanding of mechanical or technical terms (preferred)
- Prior experience in a dealership or service department (preferred)
Benefits
Comp & perks- Comprehensive Health & Dental Coverage (includes vision and paramedical services)
- Company-Matched RRSP
- Annual Profit Sharing
- Boot & Tool Allowance
- Apprenticeship Scholarships
- Employee Assistance Program (EAP)
- Company Vehicle (for qualifying positions)