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Attorney

• Assign transcription tasks to transcribers and track progress to ensure timely completion and delivery of transcripts.
• Check in client audio files, troubleshoot upload issues, and facilitate accurate and secure file transfers to BOX.
• Process and review paperwork submitted by digital reporters, ensuring compliance with internal quality standards.
• Manage a high-volume, time-sensitive workflow queue, prioritizing tasks to consistently meet client deadlines.
• Perform repetitive and detail-intensive tasks while maintaining high levels of accuracy and efficiency.
• Utilize Microsoft Teams, Adobe, and other proprietary platforms to support workflow coordination and team collaboration.
• Communicate clearly and professionally with clients, transcribers, and internal teams regarding file status, timelines, and issue resolution.
• Maintain confidentiality and security of sensitive legal and client materials.
• Perform additional duties and special projects as assigned to support business needs.

Transcription Coordinator – Legal Services

Billing Specialist

• Prepare and coordinate the setup of new client accounts and billing parameters within internal systems.
• Maintain accurate billing records and account configurations to ensure compliance with client requirements.
• Generate automated and manual invoices in accordance with billing guidelines, contractual terms, and client-specific rate tables.
• Ensure timely and accurate submission of all final invoices and posting within the accounting system.
• Manage a high-volume invoicing workflow while consistently meeting deadlines.
• Prepare and distribute monthly billing packages for large clients via mail, email, and client billing portals.
• Reconcile invoices submitted through client portals, research rejections or discrepancies, and resubmit corrected invoices as needed.
• Partner with legal administrative staff, attorneys, and accounting teams to resolve billing inquiries and discrepancies.
• Create ad hoc financial and operational reports using multiple data sources.
• Assist with month-end close procedures, reconciliations, and related accounting tasks.

Billing Specialist – Lead

DevOps Engineer

• Engage in and improve the full service lifecycle from initial design through deployment, operation, and continuous improvement.
• Prepare services for production by taking part in system design reviews, developing shared frameworks and platforms, planning capacity and conducting launch assessments.
• Operate, monitor, and maintain live services, designing observability stacks and dashboards to track key metrics and improve operational insight.
• Ensure sustainable scalability through automation, actively contributing to continuous improvement for reliability and delivery speed.
• Collaborate with product and engineering teams to define SLOs, error budgets and ensure services are reliable, scalable and observable.
• Support incident management processes, including on-call rotations, assisting with outage response, and contributing to post-mortems and root cause analysis.
• Identify and reduce toil through process automation, creating playbooks and automated runbooks to reduce MTTR.
• Support resilience strategies and help implement chaos testing to proactively uncover weaknesses and validate recovery strategies.
• Mentor and train peers on reliability best practices and tooling, contributing to community growth.

Lead Site Reliability Engineer

Inside Sales

• Responsible for high-volume outbound calling to sell litigation support services (minimum 80-100 calls daily)
• Demonstrates aggressive closing skills and ability to overcome objections in all sales scenarios
• Maintains consistent activity metrics and conversion rates above target thresholds
• Follows established scripts and sales methodologies with discipline and persistence
• Thrives in a competitive, fast-paced sales environment with visible performance metrics
• Pursues sales goals with unwavering focus, resilience, and determination
• Hunts for new business opportunities through cold calling and limited warm leads
• Consistently asks for the business and pushes toward immediate closure
• Attends all required team meetings
• Adheres to structured daily schedule with minimal downtime or distractions
• Demonstrates ability to maintain energy and enthusiasm throughout extended calling sessions
• Other duties as assigned.

Director of Business Development – Inside Sales

Producer

• Production Oversight: Oversee and optimize the full production process to ensure timely, cost‑effective delivery of transcripts and related products.
• Cross‑Department Collaboration: Coordinate between Client Support, Status In Progress, Sales, and Billing to maintain smooth operational workflows.
• Exhibit & Inventory Management: Track, organize, and safeguard physical exhibits. Develop and manage document‑security processes.
• Shipping & Logistics: Manage hard‑copy transcript shipping operations to ensure accuracy and timely delivery.
• Team Leadership & Support: Lead, coach, and support production staff while prioritizing workflow and assigning tasks based on business needs.
• Performance Management: Monitor performance, productivity, and quality using KPIs and SLAs; identify areas for efficiency and accuracy improvements.
• Compliance & Information Security: Safeguard sensitive information and maintain compliance with all company policies and data‑security standards.

Production Manager

• Create video recordings of legal proceedings
• Process video/transcription synchronization
• Edit, arrange and display computerized documents
• Editing using specific software
• Perform additional duties as assigned by supervisor, including but not limited to: Assisting other departments with workload, answering client calls and all other additional office duties as necessary

Videographer – Legal Proceedings

• Respond to inbound and outbound calls and emails while managing escalations and the “do not call” list.
• Communicate with custodians to confirm receipt of record requests and ensure timely delivery.
• Establish and maintain effective and cooperative working relationships with customers, clients, and custodians.
• Advise custodians on necessary actions and strategies for record collections.
• Act as a liaison between custodians and Customer Service Representatives to facilitate efficient record retrieval.
• Track and update records using CRM software, ensuring accuracy and compliance.
• Monitor outstanding requests and overdue records, taking appropriate action for resolution.
• Maintain detailed documentation of custodian interactions, inquiries, and resolutions.
• Organize follow-ups, escalation calls, and coordinate with supervisors as needed.
• Ensure that all processes align with company policies and quality standards.

Records Representative – Legal Services

Implementation Specialist

• Lead Onboarding: Guide new customers through seamless setup and integration, ensuring Personio becomes an indispensable part of their HR routine.
• Product Adoption: Champion product usage, boosting customer retention and lifetime value.
• Consultative Guidance: Host regular meetings to understand customer needs, provide tailored advice, and maximize Personio’s impact.
• Project Management: Juggle multiple onboarding projects in parallel, keeping timelines and budgets on track while delivering a personalized experience.
• Issue Resolution: Triage and troubleshoot customer issues, collaborating with internal teams and escalating bugs as needed.
• Relationship Building: Forge strong, trust-based relationships, handle conflicts with care, and spot opportunities for upselling.
• Internal Collaboration: Partner with Sales, Growth, Customer Success, and Product teams to deliver exceptional outcomes and share customer insights.
• Knowledge Sharing: Support new joiners, contribute to documentation, and elevate team processes through your expertise.

Technical Program Manager

• Define the program vision, scope and goals, drawing a clear line to the business outcomes we want to achieve.
• Set up structure for streamlined execution using industry best practices and clearly identify milestones, risks, and dependencies. Drive towards defined outcomes with clear accountability at each step of the way.
• Effectively manage communication at all levels of the organization, from executive leadership to working groups, ensuring all stakeholders are informed and aligned.
• Anticipate future needs by building deep context in the domain, and proactively advocate for and influence investment.
• Provide coaching and support to other team members and broader Product & Engineering community on program management best practices.

Staff Technical Program Manager – f/d/m

Payroll

• Own a portfolio of customer implementation projects, ensuring timely go-live and activation.
• Oversee and support the books of business managed by each Implementation Specialist, ensuring consistent standards and outcomes across the team.
• Maintain a clear overview of project statuses, risks, and success metrics for both personal and team portfolios.
• Set clear, measurable expectations for each team member, ensuring alignment with team and company KPIs.
• Conduct regular 1:1 check-ins to review progress, address risks, and support ICs with action plans for at-risk accounts.
• Use data and dashboards to monitor performance, identify issues early, and drive timely interventions.
• Address underperformance promptly through feedback, coaching, and, when needed, formal performance improvement plans.
• Monitor team performance metrics (e.g., on-time go-live, CSAT) and implement strategies to improve outcomes using data-driven decisions.
• Serve as the primary escalation point for critical implementation issues, ensuring timely resolution and customer satisfaction.
• Drive process improvements by identifying inefficiencies and implementing changes that enhance team efficiency and reduce time-to-go-live while improving go-live percentages.
• Ensure high levels of customer satisfaction throughout the implementation process, measured by CSAT or other feedback mechanisms.
• Support ICs in delivering a positive, solution-oriented customer experience, addressing concerns early and championing customer needs internally.
• Balance operational efficiency with a commitment to delivering real value for customers, ensuring both go-live/activation and satisfaction targets are met.
• Coach team members on project management best practices, customer engagement, and implementation execution skills (including shadowing calls and giving actionable feedback).
• Measure proficiency against role baselines, identify improvement areas, and track competence coverage to reduce delivery risk and protect continuity.
• Develop and implement training/enablement to strengthen team capability and readiness for future challenges.
• Foster a culture of accountability, development, resilience, and continuous improvement.
• Partner with key stakeholders to remove roadblocks and align on shared goals impacting delivery outcomes.
• Partner cross-functionally to address systemic challenges, align on priorities, and improve implementation processes end-to-end.
• Represent the Payroll Implementation perspective in leadership discussions, sharing insights and advocating for team needs.

Implementation Lead – Payroll

Customer Support

• Support Client Service Specialists (CSS) with client communications to help obtain records
• Follow up with clients on needed actions (e.g., fee approvals, authorizations, no record notifications)
• Manage incoming invoices and correspondence
• Handle calls and emails from agents or field contacts
• Research incomplete or missing contact information for facilities
• Make expediting calls for urgent requests, client follow-ups, and problem records
• Monitor and respond to CSR emails and voicemails
• Troubleshoot and research missing records and escalate as needed
• Confirm invoice amounts align with record request limits
• Process payments via check or credit card
• Log credit card payments and verify check clearances
• Provide payment documentation for internal or client use
• Research purpose of correspondence
• Coordinate directly with facilities or track items for internal CSR review

Customer Service Assistant

Product Manager

• Responsible for maintaining industry, market, and product knowledge to advance the U.S. Legal Support product portfolio
• Drives the timely and successful delivery of products and features that meet market demand by translating product solutions into detailed business requirements for development teams
• Manage stakeholders to ensure alignment on delivery outcomes, prioritization, and process adherence across all levels of the organization
• Lead product discovery efforts, including defining use cases, detailed solutions, business requirements, and acceptance criteria
• Monitor development progress, manage timelines, and proactively mitigate risks and dependencies to ensure on-time delivery
• Develop and execute fit-for-purpose testing by creating test cases, owning product testing, and coordinating user acceptance testing prior to release
• Manage scope change requests through established approval workflows, including impact assessments
• Create and maintain product documentation, including release communications, quick reference guides, and product videos
• Design, refine, and document business processes related to product releases and enterprise change initiatives
• Support enterprise projects that enhance, integrate, or launch company products
• Lead product demonstrations and feedback sessions with internal and external stakeholders, including coordination, scripting, and outcomes tracking
• Serve as an in-house product expert, providing guidance and support to internal teams, customers, and partners
• Utilize Jira to independently plan, document, and track product work

• Engage in and improve the full service lifecycle from initial design through deployment, operation, and continuous improvement.
• Prepare services for production by engaging in system design reviews, developing shared frameworks and platforms, planning capacity and conducting launch assessments.
• Operate, monitor, and maintain live services, designing observability stacks and dashboards to track key metrics and improve operational insight.
• Ensure sustainable scalability through automation, driving continuous evolution to increase reliability and delivery speed.
• Collaborate with product and engineering teams to define SLOs, error budgets and ensure services are reliable, scalable and observable.
• Lead incident management processes, including on-call rotations, managing outages, driving post-mortems and conducting root cause analysis.
• Identify and reduce toil through process automation, creating playbooks and automated runbooks to reduce MTTR.
• Define resilience strategies and implement chaos testing to proactively uncover weaknesses and validate recovery strategies.
• Mentor, train and grow the community. Guide engineers across teams in reliability best practices and tooling.

Staff Site Reliability Engineer

Full-stack Engineer

• Develop and enhance Personio’s core Subscription Management platform, focusing on feature access verification, package & pricing, and account duplication.
• Build scalable and high-performance backend services to support core subscription logic and account management.
• Contribute to a high-output engineering team by actively coding and delivering impactful features. Our team embraces a culture of Pair/Mob programming, which we practice in a remote/hybrid setting.
• Write clean, maintainable, and scalable code that aligns with best practices.
• Own the estimation, scoping, and planning of projects, ensuring efficient execution.
• Work closely with Product Management and Leadership teams to define and drive strategic initiatives.
• Ensure the core Subscription Platform and Account Management services are highly available, performant, and secure.
• Enhance operational quality by optimizing observability, monitoring, and incident response capabilities.
• Drive technical excellence by simplifying architecture and managing technical debt.
• Participate in the interviewing and hiring process to support the growth of the team.
• Take ownership of on-call responsibilities, ensuring operational excellence across the Subscription Management services.
• Proactively enhance engineering processes, incident management, and continuous improvements.

Senior Software Engineer, d/f/m

Business Development Rep

• Als Business Development Representative (BDR) voor de Benelux-regio ben jij het eerste aanspreekpunt voor potentiële klanten.
• Begeleiden van klanten op hun reis om gebruikers van onze HR-software te worden.
• Bijdragen aan de groei van een baanbrekend product in de HR-technologiebranche.
• Helpen van kleine en middelgrote ondernemingen (MKB) om hun volledige HR-potentieel te benutten.