Security Analyst

• Ensure security controls are deployed, operating effectively, and aligned with organizational security policies and standards.
• Monitor, review, analyze, and respond to security alerts generated from various security platforms.
• Tune and optimize security alerts to reduce false positives and improve detection effectiveness.
• Ensure assets are properly onboarded and reporting into required security monitoring and vulnerability management tools.
• Lead and support the vulnerability management lifecycle, including: Conducting regular vulnerability scans using automated tools, Analyzing scan results and prioritizing findings based on risk, Working closely with infrastructure, application, and development teams to remediate vulnerabilities and validating fixes, Perform and manage web application security scans, interpret findings, and provide clear remediation guidance to development teams.
• Monitor threat intelligence feeds and external advisories to identify emerging threats, vulnerabilities, or risks relevant to the organization.
• Participate in incident response activities, including identification, containment, eradication, and recovery efforts.
• Assess, develop, and apply updated or strengthened security measures to respond to changing threats, regulatory and business requirements, enhancing both cloud and on-premises security posture.
• Work with IT, engineering, and business teams to develop, review, and implement secure configurations, standards, and policies.
• Assists project teams in the implementation of security measures to meet UBC cybersecurity policies and external governances, e.g., HIPAA, GDPR, CCPA.
• Maintain accurate and up-to-date security documentation for systems, applications, and processes.
• Collaborate with other security team members on security initiatives and best practices Support annual security initiatives and defined deliverables aligned with the organization’s security roadmap.
• Participate in special projects and perform additional duties as assigned.

Senior IT Security Analyst

Call Center Representative

• Patients are at the center of our business strategies.
• The Non-Clinical Supervisor is responsible for the day-to-day operations of a team of associates in a call center and monitors productivity and performance standards.
• Plans and directs workflow and project assignments.
• Oversees call volume to ensure service standards are met.
• Conducts hiring, training, and evaluation of staff.
• Responsible for team’s adherence to corporate attendance and employment policies.
• Works with the Call Center Manager to develop policies, procedures and the business work plan for the team.
• Recognizes and recommends operational improvements.
• Supervises the daily activities of business support, technical support or production team at entry level and/or at non-exempt levels using established policies and procedures.
• Coordinates work with other supervisors.
• Work is reviewed for overall quality and efficiency.
• Ensures that daily tasks are completed on schedule following established procedures and schedules.
• Failure to achieve results might cause delays in work output.
• Manage team of call center associates to promote a working team environment and ensure best practices are shared.
• Works to develop employee’s skills, evaluates performance and provides feedback.
• Oversees resolution of employee relations issues and performance standards, productivity and service standards.
• Conducts hiring, training, and evaluation of staff.
• Provide on-going coaching to each Customer Service Associate (CSA) on their team concerning quality, reliability, accountability and productivity.
• Ensure service levels and performance guarantees are met.
• Work with Call Center Manager to implement strategic business work plan goals.
• Tracks and periodically reports progress to management.
• Assist in development of Call Center programs and process improvements to enhance the level of internal and external customer service provided.
• Serve as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve customer issues and ensure timely resolution.
• Backup platform team.
• May take overflow calls.
• Special projects as assigned.
• Ability to travel as needed.
• Actively participates in in-person and virtual meetings/events (internal and external).

Call Center Supervisor – Non-Clinical

Program Manager

• Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget.
• Manage day-to-day activity of the program operation and ensures proper flow of work throughout the life of the program, including supervision of staff.
• Working knowledge of protocol(s), contract requirements, program workflow and/or scope of work for assigned program(s).
• Monitor program metrics to ensure adherence to program SLAs.
• Aid management decisions on program development and design and/or restructure of program requirements.
• Travel to and attend related meetings/conferences as required.
• Presentation of program information to internal and external customers.
• Participate in interviewing prospective employees, evaluating current employees, and train employees as needed.
• Participate in team communication and collaboration during development and start-up, management, and close-out of assigned programs.
• Participates in client kick-off and planning meeting (s).
• Participates in internal and external team meetings.
• Translate decisions and discussions into documented workflow processes.
• Facilitate coordination of teams and team members to achieve successful program start-up.
• Assist in developing program metrics.
• Participates in client and/or FDA audits.
• Identifies improvement of program processes.
• Gather information on effectiveness of processes throughout the duration of programs.
• Collect and interpret program metrics, as applicable.
• Report and analyze process efficiencies, as applicable.
• Ensure training materials are accurate and continually evaluate the need for group training sessions or additional training materials for the program.
• Maintain program team performance by ensuring compliance with company and project goals.
• Manage the dual role of supervising staff and supporting the maintenance of respective program applications.
• Maintain program team performance by planning, monitoring and appraising job results while ensuring a high level of team performance.
• Assist with the analysis and writing of client reports and other deliverables such as the presentation of program information to internal and external stakeholders.
• Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution.
• Other duties as assigned.
• Ability to travel as needed.
• Actively participates in in-person and virtual meetings/events (internal and external).

Program Management Manager

Project Manager

• The Sr Project Coordinator provides project support for various divisional projects.
• Prepares reports and conducts special projects as assigned to ensure meeting company and regulatory requirements according to time, quality/scope and budget constraints.
• Reports and tracks progress of projects to ensure commitments are met for Senior Management.
• Develops competence by performing structured work assignments.
• Uses existing procedures to solve routine or standard problems.
• Receives instruction, guidance and directions from others.
• Contacts are primarily with immediate supervisor, project leaders, and other professionals in the section or group.
• Manage project per the Scope of Work (SOW) and within the contracted budget.
• Ensure project is conducted according to UBC and Sponsor Standard Operating Procedures (SOPs).
• Serve as one point of contact with Sponsor(s) and internal employee project team.
• Prepare or coordinate with an internal multidisciplinary team to develop deliverables.
• Participate in internal project and client meetings.
• Present information at client meetings and internal project review meetings.
• Track and communicate delivery and/or completion of project deliverables to monitor revenue recognition, invoicing, and follow-up.
• Contribute to operational aspects of the design, content, and preparation of protocols, amendments, project plans, and timelines.
• Monitoring of study deliverables.
• Participating in study planning and set-up activities including vendor management, project management, and coordination of study and implementation plans.
• Supporting vendor relationships.
• Using relevant reports, identify the progress of data collection and reporting.
• Other duties as assigned.

Senior Project Coordinator

• Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget.
• Manage day-to-day activity of the program operation and ensures proper flow of work throughout the life of the program, including supervision of staff.
• Working knowledge of protocol(s), contract requirements, program workflow and/or scope of work for assigned program(s).
• Monitor program metrics to ensure adherence to program SLAs.
• Aid management decisions on program development and design and/or restructure of program requirements.
• Travel to and attend related meetings/conferences as required.
• Presentation of program information to internal and external customers.
• Participate in interviewing prospective employees, evaluating current employees, and train employees as needed.
• Participate in team communication and collaboration during development and start-up, management, and close-out of assigned programs.
• Participates in client kick-off and planning meeting (s)
• Participates in internal and external team meetings
• Translate decisions and discussions into documented workflow processes
• Facilitate coordination of teams and team members to achieve successful program start-up
• Assist in developing program metrics
• Participates in client and/or FDA audits
• Identifies improvement of program processes
• Gather information on effectiveness of processes throughout the duration of programs
• Collect and interpret program metrics, as applicable
• Report and analyze process efficiencies, as applicable
• Ensure training materials are accurate and continually evaluate the need for group training sessions or additional training materials for the program.
• Maintain program team performance by ensuring compliance with company and project goals.
• Manage the dual role of supervising staff and supporting the maintenance of respective program applications.
• Maintain program team performance by planning, monitoring and appraising job results while ensuring a high level of team performance.
• Assist with the analysis and writing of client reports and other deliverables such as the presentation of program information to internal and external stakeholders.
• Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution.
• Other duties as assigned.
• Ability to travel as needed
• Actively participates in in-person and virtual meetings/events (internal and external)