Senior Manager – Program Operations, Copay Assistance

UBC

Senior Manager overseeing copay assistance programs for several specialty pharmaceutical projects. Providing management and leadership while ensuring customer satisfaction and effective project execution.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Provide senior managerial duties overseeing the appointed coordinating center projects by overseeing the facilitation, managing, informing, training and recruiting of employees.
Manage the design and implementation and account management of copay assistance programs for several specialty pharmaceutical programs.
Ensure that all managers and associate managers are fully able to provide support to the associates who conduct incoming calls from the patients and the healthcare providers with the utmost customer service.
Provide on-going analysis and evaluation of the effectiveness of appointed projects.
Provide overall management and leadership of appointed projects.
Serve as a client contact with external entities related to the project.
Oversee appointed coordinating center managers for projects to ensure calls are made and support the escalation process.
Provide managers with any issues or follow-up activities that need to occur with clients, participants within a project and/or employees in regards to daily responsibilities.
Ensure that the managers have the tools to ensure customer satisfaction.
Support efforts to deliver materials that are sponsor-authored instruction to ensure documentation of calls are accurate and concise.
Support the appointed Project Manager in the creation of SOPs, project specific procedures and training materials.
Support the appointed Project Manager in the creation and building of portal designs and other electronic data capture solutions.
Ensure the projects are scalable for the current and future term.
Assist business development with request for proposal information, call center expertise, and budget preparation.
Other duties as assigned by the Senior Director, Operations and as determined by UBC SOPs.

Requirements

What you’ll need

Bachelor’s Degree required, advanced degree preferred
Experience in program design and implementation & account management of 3 Party Manufacturer Copay Programs required
Proven administrative experience in customer service related field
Previous management experience related to customer service - direct management experience of copay programs for specialty pharma preferred
Computer skills with specific aptitude in Microsoft Office
Minimal travel required for quarterly business reviews

Benefits

Comp & perks

Remote opportunities
Competitive salaries
Growth opportunities for promotion
401K with company match*
Tuition reimbursement
Flexible work environment
Discretionary PTO (Paid Time Off)
Paid Holidays
Employee assistance programs
Medical, Dental, and vision coverage
HSA/FSA
Telemedicine (Virtual doctor appointments)
Wellness program
Adoption assistance
Short term disability
Long term disability
Life insurance
Discount programs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

program designimplementationaccount managementcustomer serviceproject managementdata capture solutionsSOP creationbudget preparation

Soft Skills

leadershipmanagementcommunicationtraininganalysisevaluationproblem-solvingcustomer satisfaction

Certifications

Bachelor's Degreeadvanced degree