U.S. Bank

Business Analyst

• Lead onboarding efforts for new users, business processes, and use cases within the ARES platform
• Analyze current-state business processes and translate them into future-state workflows and system requirements
• Create and maintain process maps, workflows, and documentation using Visio, Lucidchart, or similar tools
• Coordinate User Acceptance Testing, readiness activities, issue resolution, and production implementation efforts
• Identify process gaps, risks, and improvement opportunities and recommend ways to enhance efficiency and user experience
• Partner with internal WCIB Operations teams to gather requirements, answer questions, provide guidance, and support platform adoption
• Build stakeholder trust and influence organizational and process changes without direct authority
• Support platform enhancements, production troubleshooting, onboarding initiatives, and strategic business technology projects
• Collaborate with cross-functional partners to ensure successful implementation and long-term adoption of business solutions

Business Operations Analyst – ARES Onboarding, Adoption

Customer Support

• Provides a high level of customer service by responding to telephone inquiries, requests, and problems.
• Researches and resolves problems and errors which may include those related to Business clients, Wealth management clients, fraud support, and internet operations.
• Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures.
• Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.
• In this role, you will be the first point of contact for our customer inquiries via the telephone.
• You will work in a highly collaborative, fast-paced environment, where customer service is our passion.
• Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. You will be 98% on the phones, calls will be coming in for Deposit, Digital and Wealth.

Senior Customer Experience Specialist

Account Executive

• Develops profitable new business account relationships and increased profitability from existing accounts.
• Identifies business opportunities based on knowledge of clients, markets, products, and services.
• Makes sales presentations to existing and prospective clients informing them of benefits of using the organization's products and services to meet their needs.
• Implements and maintains an effective referral network and call program to promote sales.

Outside Sales Representative

Manager

• Prospect, develop, and manage a sales pipeline focused on companies with less than $2.5 million in annual revenue
• Execute merchant sales strategies within the Small Business segment
• Plan and execute successful sales campaigns to drive growth
• Provide regular activity reporting and progress updates to leadership
• Build, grow, and maintain strong partnerships with key stakeholders and bank partners

Market Manager

Full-stack Engineer

• Responsible for designing, developing, testing, operating and maintaining products
• Takes full stack ownership by consistently writing production-ready and testable code
• Consistently creates optimal design adhering to architectural best practices; considers scalability, reliability and performance of systems/contexts affected when defining technical designs
• Performs analysis on failures, propose design changes, and encourage operational improvements
• Makes sound design/coding decisions keeping customer experience in the forefront
• Takes feedback from code review and apply changes to meet standards
• Conducts code reviews to provide guidance on engineering best practices and compliance with development procedures
• Accountable for ensuring all aspects of product development follow compliance and security best practices
• Exhibits relentless focus in software reliability engineering standards embedded into development standards
• Embraces emerging technology opportunities and contributes to the best practices in support of the bank’s technology transformation
• Contributes to a culture of innovation, collaboration and continuous improvement
• Reviews tasks critically and ensures they are appropriately prioritized and sized for incremental delivery; anticipates and communicates blockers and delays before they require escalation

Lead Software Engineer, Hogan Mainframe

• Build and grow our bank partner relationship, resulting in consistent referral production.
• Daily utilization and updating of Salesforce as a CRM tool.
• Developing profitable new business account relationships and increased profitability from existing accounts by selling Merchant Services (Visa/MC/Discover/American Express processing) to Small/Medium Size businesses.
• Identifying business opportunities based on knowledge of clients, markets, products, and services.
• Learn and develop expert-level knowledge of company products and services.
• Presenting to prospective clients informing them of benefits of using the organization's products and services to meet their needs.
• Implementing and maintaining an effective referral network and call program to promote sales.
• Receive guidance and training in a remote environment and achieve daily objectives as set forth by your manager.

Outside Sales Executive

Senior Software Engineer

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Contact Center Customer Experience Specialist – Bilingual, Spanish

Support Engineer

• Provide front‑line, 24x7x365 technical support for high‑visibility partners requiring continuous assistance.
• Serve as the primary point of contact for technical issue intake, triage, communication, and resolution.
• Ensure partner concerns are handled accurately, professionally, and within established service level agreements (SLAs).
• Document and prioritize incoming issues, follow defined escalation and troubleshooting procedures.
• Collaborate closely with Technology, Client Services, and Partner Integration teams to drive timely resolution.
• Maintain operational continuity, meet contractual obligations, and deliver an exceptional partner support experience.

Partner Integration Technical Support Representative – 3rd Shift

General

• Demonstrating excellent customer service in accordance with the U.S. Bank Core Values
• Provides comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million
• Actively deepens existing customer relationships through routine calling and develops new relationship opportunities through business development activities
• Combines digital tools with strong human connections to offer solutions to business customers
• This job requires outside prospecting and sales activities to grow revenue and achieve the assigned financial targets and growth goals
• Other responsibilities include account openings, identifying and opening product solutions and account servicing and maintenance for customers within the segment
• Actively develops both internal and external relationships and collaborates with branch partners, centers of influence, clients and other business line partners
• Refers clients to Business Banking and/or other U.S. Bancorp areas for additional needs

Small Business Specialist

Compliance

• Partners with their leader, peers, assigned Line of Business, other Risk/Compliance/Audit (RCA) professionals, and RCA Managers to drive governance, risk assessment transformation, and work coordination across the team
• Daily routines will likely include implementing, maintaining, and coordinating an effective risk assessment framework
• Risk Control Self-Assessment (RCSA) framework is inclusive of scoping and managing Risk Assessment Units, identify and assessing risk (operational, compliance and financial crimes), and dynamic assessment of control environment effectiveness in mitigating the risk
• Coordinate operational team process routines, including workflow scheduling, routine reporting, monitoring, and escalation
• Conduct ongoing maintenance of the RAU structure, dynamic updates to the RCSA data, conduct annual workshops, respond to credible challenges, and confirm all ratings prior to formal reporting and publication
• Author department procedures, training, and/or guidance materials
• Participates in projects and/or activities that drive compliance with applicable federal, state, and local laws and regulations
• Identifies gaps and inform solutions that minimize losses resulting from inadequate internal processes, systems or human errors
• Identifies, responds and/or escalates risks as appropriate
• Serves as a functional liaison between the broader team, (on-shore and off-shore), leadership and the Lines of Defense

RCA GRC Transformation/Work Coordinator

Administrative Assistant

• Partners with their assigned Line of Business, other Risk/Compliance/Audit (RCA) professionals, and RCA Managers to, depending on their function, create, implement, maintain, review or oversee an effective risk management framework.
• Participates in projects and/or activities that ensure compliance with applicable federal, state, and local laws and regulations.
• Identifies gaps and inform solutions that minimize losses resulting from inadequate internal processes, systems or human errors.
• Identifies, responds and/or escalates risks as appropriate.
• Serves as a functional liaison between the Line of Business and the Lines of Defense.

Chief Risk Officer, Risk Manager – Payment Services, Consumer & Small Business Credit Cards

• Provides a high level of customer service by responding to telephone inquiries, requests, and problems.
• Researches and resolves problems and errors which may include those related to Business clients, Wealth management clients, fraud support, and internet operations.
• Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures.
• Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.
• Customer inquiries via telephone.

• Prospect and acquire new merchant clients across verticals such as Retail, Hospitality, Healthcare, and Public Sector.
• Conduct product demonstrations and articulate the value proposition of MPS solutions.
• Manage a robust sales pipeline using Salesforce and other CRM tools.
• Negotiate pricing and contract terms to close deals efficiently.
• Build and maintain strong, long-term client relationships.
• Execute customer retention strategies to reduce churn and increase satisfaction.
• Serve as a trusted advisor to clients, providing insights and solutions tailored to their business needs.
• Identify and pursue opportunities in high-growth geographies and verticals.
• Stay informed on industry trends, competitive dynamics, and regulatory changes.
• Ensure compliance with internal controls and promotional offer guidelines.
• Maintain accurate records of sales activities and customer interactions.

Payments Consultant – Direct Sales

• Develop profitable new business account relationships
• Increase profitability from existing accounts
• Identify business opportunities based on knowledge of clients, markets, products, and services
• Make sales presentations to existing and prospective clients
• Implement and maintain an effective referral network and call program to promote sales