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U.S. Bank

Business Operations Analyst – ARES Onboarding, Adoption

U.S. Bank

Business Operations Analyst onboarding users and processes to U.S. Bank’s ARES platform.

Posted 8/4/2026full-timeSaint Paul • Minnesota, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $81,515 - $95,900 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in process mapping, workflow design, and business process improvement, with a strong ability to influence stakeholders and facilitate cross-functional collaboration. Proficient in coordinating user acceptance testing and supporting technology adoption initiatives.

Highest-signal resume keywords
Process MappingWorkflow DesignUser Acceptance Testing (UAT)Stakeholder InfluenceBusiness Process Improvement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Business Process AnalysisSystem Requirements TranslationProcess DocumentationOperational Requirements UnderstandingProject Leadership
Soft Skills
Excellent CommunicationRelationship BuildingCritical ThinkingProblem SolvingFacilitation Skills
Tools & Technologies
VisioLucidchartProcess-Mapping Tools
Industry Keywords
Business Process TransformationTechnology AdoptionCross-Functional CollaborationStakeholder TrustOperational Efficiency

About the role

Key responsibilities & impact
  • Lead onboarding efforts for new users, business processes, and use cases within the ARES platform
  • Analyze current-state business processes and translate them into future-state workflows and system requirements
  • Create and maintain process maps, workflows, and documentation using Visio, Lucidchart, or similar tools
  • Coordinate User Acceptance Testing, readiness activities, issue resolution, and production implementation efforts
  • Identify process gaps, risks, and improvement opportunities and recommend ways to enhance efficiency and user experience
  • Partner with internal WCIB Operations teams to gather requirements, answer questions, provide guidance, and support platform adoption
  • Build stakeholder trust and influence organizational and process changes without direct authority
  • Support platform enhancements, production troubleshooting, onboarding initiatives, and strategic business technology projects
  • Collaborate with cross-functional partners to ensure successful implementation and long-term adoption of business solutions

Requirements

What you’ll need
  • Bachelor's degree, or equivalent work experience
  • Five or more years of direct experience with project lead responsibilities, or eight or more years of related experience
  • Must be a U.S. citizen and not on any type of visa
  • Experience documenting, analyzing, and improving business processes through process mapping and workflow design
  • Knowledge of Visio, Lucidchart, or comparable process-mapping tools
  • Experience coordinating testing efforts, UAT activities, and implementation readiness
  • Understanding of how business processes translate into data flows, operational requirements, and system functionality
  • Ability to influence stakeholders and build consensus across multiple teams
  • Experience supporting system implementations, process transformation initiatives, or technology adoption efforts
  • Excellent communication, facilitation, and relationship-building skills
  • Strong critical thinking, problem-solving, and analytical capabilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Ability to work Monday through Friday, 8:00 a.m. to 5:00 p.m. CST
  • Ability to comply with U.S. Bank policies, procedures, Code of Ethics and Business Conduct, and workplace conduct and safety policies

Benefits

Comp & perks
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation from two to five weeks depending on salary grade and tenure
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
  • Incentive and recognition programs
  • Equity stock purchase
  • Pension
  • Disability accommodations during the application or hiring process