Partner Integration Technical Support Representative – 3rd Shift

U.S. Bank

Technical Support Representative providing front-line technical support on a 24/7 basis for high-visibility partners at U.S. Bank.

Posted 8/2/2026full-timeRemote • Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $26 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing 24x7 technical support and effective communication with partners, ensuring timely resolution of issues while adhering to service level agreements. Proficient in technical troubleshooting, system maintenance, and managing customer relations to deliver exceptional support experiences.

Highest-signal resume keywords

Technical SupportCustomer Service ExperienceAWSSalesforceProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingSystem MaintenanceInterest CalculationsAccount AdjustmentsOperational Processes Knowledge

Soft Skills

Effective CommunicationInterpersonal SkillsAnalytical SkillsEmpathyCourtesy

Tools & Technologies

AWSSalesforceServiceNowMS TeamsOneNote

Industry Keywords

Call Center ExperienceService Level AgreementsPartner SupportTechnical Issue TriageOperational Continuity

Tech Stack

Tools & technologies

AWSServiceNow

About the role

Key responsibilities & impact

Provide front‑line, 24x7x365 technical support for high‑visibility partners requiring continuous assistance.
Serve as the primary point of contact for technical issue intake, triage, communication, and resolution.
Ensure partner concerns are handled accurately, professionally, and within established service level agreements (SLAs).
Document and prioritize incoming issues, follow defined escalation and troubleshooting procedures.
Collaborate closely with Technology, Client Services, and Partner Integration teams to drive timely resolution.
Maintain operational continuity, meet contractual obligations, and deliver an exceptional partner support experience.

Requirements

What you’ll need

High school diploma or equivalent
Typically five or more years of customer service experience
Skilled in basic technical troubleshooting and system maintenance
Prior call center experience
Experience with AWS, Salesforce, ICS, ServiceNow, Client Resource Center, MS Team and OneNote
Effective verbal, written, and interpersonal communication skills
Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries
Effective telephone skills including listening and demonstrating courtesy, empathy, and accuracy
Thorough knowledge of all relevant operational processes and procedures and company products and services
Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc.
Ability to perform interest calculations and account adjustments
Strong analytical and problem-solving skills
Ability to manage multiple tasks/projects and deadlines simultaneously

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law