U.S. Bank

Customer Support

• Provide a high level of customer service by responding to telephone or email inquiries, requests, and problems.
• Researches and resolves problems and errors which may include those related to fraud support and internet operations.
• Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.

Contact Center Customer Experience Specialist – PrePaid, Spanish Preferred

Operations

• Process and support Global Trade & Standby Services (GTSS) and Foreign Exchange (FX) transactions across the full transaction lifecycle, including trade documents, payments, settlements, and investigations.
• Review, examine, and reconcile trade and FX documentation to ensure accuracy, completeness, and compliance with contractual terms, internal policies, regulatory requirements, and service‑level agreements.
• Act as a primary liaison between internal partners, external clients, and correspondent banks to facilitate timely and accurate processing of global trade transactions.
• Communicate clearly and professionally via email (primary) and phone to resolve inquiries, clarify documentation requirements, and address transaction issues.
• Identify discrepancies or risks, escalate issues appropriately, and support timely resolution to minimize customer and operational impact.
• Maintain strong productivity, quality, and accuracy standards in a high‑volume, detail‑driven operations environment.
• Contribute to continuous process improvement while upholding the highest standards of customer service and operational integrity.

International Banking Ops Associate – Global Trade Operations

Financial Planning and Analysis

• Responsible for aging inventory contracts
• Processing preliminary data for remarketer remittance and check uploads
• Works closely with end-of-term team and cash applications team
• Processing returned equipment letters, daily and monthly reporting
• Customer Online Tools (COLT) requests, Cash Applications (CAT) payments
• Incoming messages for Asset Management teams and other projects as assigned
• Assisting in monthly UAT testing for upgrades/regression testing to Equipment Finance systems and reports
• Identifying potential problems, compliance issues and takes actions to maximize client satisfaction

Equipment Finance Inventory Analyst

Accountant

• Maintain the general ledger and records of mutual funds, exchange-traded funds, local government investment pools, and closed-end funds
• Produce end of day net asset value calculation
• Prepare daily general ledger accounting, prime broker/bank cash reconciliations, advisor/portfolio management processing
• Handle corporate action applications, expense accrual/payment postings, daily net asset value and mill rate determinations
• Conduct portfolio pricing analysis/validations and timely internal/external information distributions
• Collaborate with various internal/external administrators, transfer agencies, and prime brokers/custodian relationships

Fund Accountant

Account Executive

• Supporting the daily operational activities of Institutional Trust and Custody clients
• Executing electronic funds transfers
• Processing the receipt and delivery of assets
• Supporting net settlement, trade, and investment activities
• Providing benefit payment support
• Performing master trust–related functions
• Managing document retention requirements
• Completing other operational support tasks as assigned
• Working closely with Account Managers and Relationship Managers to support client needs
• Promoting client satisfaction and contributing to relationship growth
• Identifying opportunities to enhance service delivery
• Taking a proactive approach to identifying potential operational risks, compliance concerns, and indicators of fraudulent activity

Institutional Trust Account Associate

Account Manager

• Serve as the day-to-day technology relationship owner for assigned partners
• Act as the primary technology point of contact for Account Executives and internal stakeholders
• Partner closely with Account Management to support relationship growth, renewals, and technology alignment
• Coordinate and lead bi‑monthly digital experience and technology review meetings
• Provide internal teams with context on partner history, unique technology approaches, and operating models
• Own and coordinate partner technology compliance reviews, including CAT submissions and follow-ups
• Gather, track, and maintain PRISM documentation and audit evidence
• Coordinate CAT approval processes for integrated technology releases (e.g., CardHub, SpendTrack)
• Manage partner‑specific technology controls and remediation actions
• Ensure timely completion of attestations, reviews, and risk‑related action items
• Develop and maintain Partner Technology Roadmaps
• Track, evaluate, and manage current and future technology solutions, including those outside standard Connectivity Solutions
• Coordinate with Connectivity Solutions Strategy prior to committing to non‑standard solutions
• Follow up on and resolve out‑of‑bounds technology questions and requests
• Lead requirements discovery and quarterback new solution intake, documentation, and approvals
• Manage and prioritize the partner technology backlog
• Coordinate API version management and lifecycle planning with partners and internal platform teams
• Act as point of contact for certificates, secrets, and keys, including renewals and partner communications
• Monitor and report on API usage, performance, and stability
• Manage and triage a backlog of partner and internal technology requests
• Triage production issues and actively engage in Production Support channels
• Assist with testing, troubleshooting, and ticket resolution
• Own UAT environment management, including refresh coordination and account conditioning
• Coordinate partner testing for Elan and Fiserv technology updates
• Manage partner release readiness, validation, and sign‑off activities
• Produce and deliver solution usage, performance, and experience reporting
• Review CSAT feedback and partner input to identify improvement opportunities

Senior Technology Relationship Manager

Compliance

• Actively participate in key fraud risk management activities—such as Risk and Control Self-Assessment (RCSA), Risk Assessment Unit (RAU), Enterprise Control Risk Alignment (ECRA), Business Line Quality Assurance (BLQA), and the ongoing monitoring and assessment of Entity Level Controls (ELC) applicability.
• Collaborate closely with RCA managers, fraud strategy leaders, and business partners to ensure that risk management frameworks and fraud controls are understood and rigorously applied.
• Contribute to fraud-focused projects and initiatives that drive compliance with all applicable laws, regulations, and internal standards.
• Engage in risk workshops and assessment activities to help pinpoint vulnerabilities in the fraud control environment.
• Recommend robust solutions and support remediation efforts to minimize risk exposures resulting from process, system, or human error.
• Monitor the effectiveness and appropriateness of controls—including ELCs—with a sharp focus on fraud detection, prevention, and mitigation.
• Share critical insights and collaborate with peers and risk partners to fortify the business’s fraud strategy posture.

Fraud Strategy Risk and Compliance Analyst

Client Services Representative

• Serve as primary, daily contact between Wealth Management, Trust, Banking, or Investment clients and U.S. Bank
• Handle day-to-day client calls, transactions, and problem resolution
• Escalate items beyond specified authority to assigned Private Wealth Management Advisor or respective specialist
• Identify potential problems, compliance issues, or fraud to maximize client satisfaction
• Develop working knowledge of assigned area and accounts through frequent client contact

Client Services Associate

Administration

• Reviewing calculations, projected income and capital gain distribution estimates for clients
• Monitoring and reviewing the overall distribution process for clients, comprising accurate and timely calculations, reconciliations and payment of dividends and capital gains for ETF and mutual fund products
• Validate distribution rates, components, and tax classifications (e.g., ordinary income, qualified dividends, capital gains, return of capital) and review vendor reporting and income projections
• Collaborating with fund administrators, tax administrators, fund accountants, transfer agents, custodians, index providers and exchanges
• Support daily financial operations for ETF and mutual fund products by overseeing invoice processing, managing vendor relationships, and ensuring accurate allocation of fund expenses
• Maintain organized records and ensure compliance with internal controls
• Work closely with internal teams and external service providers
• Helping lead the coordination of projects, mentor teammates, use problem-solving skills and communicate effectively with mid-level and senior-level Fund Administrators

Treasury Administration Supervisor

Manager

• Drive the adoption and success of embedded payments partnerships.
• Establish and deepen strategic relationships with leading technology platforms, ERPs, ISVs and payment providers.
• Advance Elavon's strategy of seamlessly integrating payment acceptance into the wider ecosystem.
• Collaborate with various groups in a cross-collaboration environment to deliver projects that enable embedded payment partnership success.
• Lead prioritization of business priorities with product teams, ensuring timely execution.
• Develop and implement embedded finance strategies with US Bank solutions globally
• Produce thought strategies, prototypes and frameworks for new partnerships and develop industry insights.

Senior Manager, Embedded Payments Product – Program Prioritization

• Build and grow our bank partner relationship, resulting in consistent referral production.
• Daily utilization and updating of Salesforce as a CRM tool.
• Developing profitable new business account relationships and increased profitability from existing accounts by selling Merchant Services (Visa/MC/Discover/American Express processing) to Small/Medium Size businesses.
• Identifying business opportunities based on knowledge of clients, markets, products, and services.
• Learn and develop expert-level knowledge of company products and services.
• Presenting to prospective clients informing them of benefits of using the organization's products and services to meet their needs.
• Implementing and maintaining an effective referral network and call program to promote sales.
• Receive guidance and training in a remote environment and achieve daily objectives as set forth by your manager.

Outside Sales Executive

Product Manager

• Own and oversee the strategic product & platform vision and roadmap of accounting platforms that support commercial lending services
• Drive product visioning, planning and development to deliver on product strategy
• Champion a product growth mindset and prioritize opportunities to meet customer needs
• Act as primary liaison between the business and Agile teams, ensuring understanding of product vision

Lending Operations Product Manager

• Utilize AI and automation tools to support efficient execution of repetitive processes for the investment team.
• Demonstrate advanced proficiency in Excel, PowerPoint, and other Microsoft Office applications, and maintain strong overall technology competency.
• Apply strong attention to detail and communicate effectively, both verbally and in writing.
• Provide investment support activities, including account opening, investment performance reporting and documentation, compliance support, completion of subscription agreements for private investments, and other operational activities that support a high-quality client experience.
• Prepare and deliver client materials and reports in a timely manner, as requested by the investment team.

Investment Associate

Platform Engineer

• Manage data governance capabilities, such as metadata, data lineage, data quality, etc. for various workloads within a cloud and across cloud environments.
• Design and implement scalable data governance solutions using technologies such as Snowflake, Databricks, Collibra, etc.
• Develop and optimize data pipelines for ingestion, transformation, and storage to ensure meeting various data governance requirements.
• Diagnose and resolve issues related to networks, job failures, and performance bottlenecks.
• Provide on-call support and collaborate with other teams to ensure smooth operations.
• Deploy and manage containerized applications.
• Collaborate well across functional teams and business lines to support data governance solutions in the cloud.

Senior Data Governance Platform Engineer

Human Resources

• Lead and develop a high‑performing team of HR Data Management Specialists to deliver accurate, timely, and compliant data and access services.
• Oversee HR data and system access activities across core platforms, ensuring data integrity, appropriate access controls, and audit readiness.
• Act as the escalation point for complex data management issues.
• Ensure data management processes meet audit standards, security requirements, and Service Level Agreements (SLAs).
• Use KPIs and operational metrics to identify risks, improve cycle time, reduce rework, and enhance overall data management efficiency.
• Maintain deep knowledge of compliance, legal, and risk requirements related to HR data and access management, and ensure team processes and controls align with those requirements.