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About the role
Key responsibilities & impact- Analyze fraud decisioning performance across enterprise alert volumes, evaluating alert drivers, decision outcomes, false positive rates, and queue dynamics to identify performance gaps and inefficiencies.
- Assess end-to-end alert lifecycle and workflow performance, including queue throughput, capacity utilization, and case handling efficiency, to improve operational effectiveness and scalability.
- Conduct root-cause analysis on alert behavior and decision outcomes, identifying drivers of unnecessary alerts, missed detection opportunities, and workflow bottlenecks.
- Develop and maintain performance metrics and reporting frameworks that provide transparent, consistent views of alert effectiveness, benefit, decision accuracy, and operational impact.
- Identify and quantify optimization opportunities to improve fraud detection outcomes, reduce customer friction, and balance workload across fraud mitigation teams, using data-driven analysis.
- Translate complex, execution-level analytics into actionable insights and recommendations, enabling stakeholders to improve decisioning outcomes and workflow efficiency.
- Partner with Fraud Mitigation Solutions (FMS) and Fraud Strategy teams to align on performance insights, validate findings, and support continuous improvement initiatives.
- Support evaluation of fraud controls and decisioning approaches in production, providing analytical input on performance impacts without directly designing or implementing rules.
- Monitor emerging trends, anomalies, and shifts in alert behavior to identify new risks, changing fraud patterns, or degradation in performance.
- Ensure analytical rigor and data integrity, validating assumptions, methodologies, and outputs to support confident, decision-ready insights.
Requirements
What you’ll need- Bachelor’s degree, or equivalent work experience
- Typically more than eight years of applicable experience
- Comprehensive knowledge of all departmental data sources, and of fraud risk and operations management associated with the product lines
- Strong analytical skills relative to evaluating fraud prevention infrastructure and forecasting fraud loss trends
- Strong project management skills
- Effective verbal and written communication skills
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications and data analysis software
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisroot-cause analysisperformance metricsreporting frameworksoptimization analysisfraud detectionalert lifecycle managementworkflow efficiencyanalytical rigordecision accuracy
Soft Skills
analytical skillsproject managementverbal communicationwritten communicationstakeholder engagementproblem-solvingcollaborationcritical thinkingattention to detailadaptability
