Twoconnect

Administration

• Manage incoming booking inquiries for charter services via phone, email, and other communication channels.
• Prepare, issue, and follow up on quotations for charter bookings in a timely and accurate manner.
• Coordinate and schedule charter bookings, ensuring all details are confirmed and recorded correctly.
• Liaise with customers regarding availability, pricing, booking terms, service inclusions, and general charter information.
• Maintain accurate booking schedules, calendars, and internal systems to ensure smooth operational planning.
• Communicate with internal teams, drivers, operators, or service personnel to confirm schedules and booking requirements.
• Process booking confirmations, amendments, cancellations, and related administration tasks.
• Ensure all customer information, booking details, and supporting documentation are accurately recorded and filed.
• Monitor booking pipelines and follow up on outstanding quotes, tentative bookings, and customer queries.
• Provide day-to-day administrative support across charter operations and related business functions.
• Assist in preparing reports, booking summaries, schedules, and other operational administration requirements.
• Manage multiple bookings, customer requests, and competing priorities while maintaining accuracy and service quality.
• Support the delivery of a high standard of customer service by ensuring clear, professional, and prompt communication.
• Identify scheduling conflicts, booking issues, or service gaps early and escalate where required.
• Work closely with management and operations staff to ensure charter services are delivered efficiently and in line with client expectations.
• Contribute to process improvement across booking, scheduling, and administration workflows.

Charter Booking & Administration Coordinator

QA Engineer

• Review and assess inbound and outbound customer calls against approved QA frameworks, scripts, and service standards, evaluating tone, accuracy, professionalism, customer experience, and compliance.
• Identify coaching opportunities and provide clear, constructive, and action-oriented feedback.
• Participate in calibration sessions to ensure consistent and fair scoring.
• Conduct regular audits of customer files, including policies, claims, complaints, cancellations, and supporting documentation.
• Ensure compliance with internal policies, governance standards, and regulatory requirements.
• Verify the accuracy, completeness, timeliness, and appropriate approval of documentation.
• Identify risks relating to disclosures, decision-making, record-keeping, and process adherence.
• Document QA and audit findings clearly, maintain accurate records, and provide practical recommendations to relevant stakeholders.
• Identify and escalate high-risk issues, potential breaches, or systemic concerns in line with internal escalation procedures.
• Support root cause analysis, continuous improvement initiatives, and QA / audit reporting by tracking trends and emerging risks.
• Provide insights to support coaching, training, and informed business decision-making.
• Maintain strict confidentiality and integrity of all QA and audit data.
• Undertake other role-specific duties as required, including supporting the Compliance Manager.

Quality Assurance Analyst – AU/NZ Insurance Experience

• Supporting the efficient and accurate processing of insurance claims.
• Liaising with customers, veterinary practices, and internal stakeholders to gather required information.
• Assessing claims and communicating outcomes.
• Actively chasing, requesting and gathering information required for claims assessment and underwriting referrals.
• Approving claims and communicating outcomes clearly to customers.
• Communicating claim decline decisions professionally and sensitively.
• Responding to claim enquiries via phone and email.
• Answering and resolving inbound customer queries.
• Maintaining clear, efficient communication with customers and stakeholders.
• Ensuring customer satisfaction is exceeded while meeting service standards.
• Producing high-quality documentation and maintaining accurate records.
• Completing a variety of administrative tasks with attention to detail.
• Ensuring team SLA and KPI targets are consistently met.
• Maintaining comprehensive knowledge of company products.
• Undertaking regular learning and development in line with company requirements.
• Sharing knowledge and expertise with colleagues.

Claims Administrator, Insurance Experience

Customer Support

• Proactively manage and convert a high volume of warm leads through outbound calling, with a strong focus on securing booked appointments.
• Respond to inbound enquiries across phone, email, social, and online channels while prioritising outbound follow-up to maximise conversion.
• Qualify leads by identifying needs, addressing objections, and guiding prospects toward booking.
• Apply consultative selling techniques to communicate the value and benefits of chiropractic services.
• Consistently meet and exceed KPIs relating to call volume, bookings, and conversion outcomes.
• Maintain structured and persistent follow-up across all active leads.
• Accurately record lead interactions, outcomes, and next steps within the CRM system.
• Track performance against key metrics including contact rate, booking rate, and attendance outcomes.
• Schedule initial consultations and follow-up appointments, ensuring strong attendance through confirmations and reminders.
• Coordinate with chiropractors and clinic staff to support appointment availability and utilisation.
• Provide clear guidance on pricing, packages, and payment options to support conversion.
• Process payments where required.
• Deliver a professional, empathetic, and high-energy customer experience throughout the patient journey.
• Support additional administrative and operational tasks as required.
• Other position-level duties as they arise.

Sales Support Representative – Outbound Appointment Setting

• The Marketing Administration Officer reports to Head of Marketing and supports the marketing and business development teams by keeping systems, communications, social channels, event workflows and reporting running smoothly.
• This role combines strong marketing coordination/administration with hands-on execution across HubSpot, Meta and LinkedIn, email marketing, websites and paid media reporting.
• HubSpot CRM: Create and update contacts and companies, importing and exporting lists, maintaining clean contact records (tags, duplicates, unsubscribes) and building lists and workflows as directed by the Head of Marketing, as well as scheduling and monitor weekly email sends.
• Reporting: Produce monthly Marketing & BD Sales reports; build and update HubSpot dashboards for marketing reports; compile end-of-month performance reporting for social, website, paid advertising and email performance.
• Inbox & admin support: Monitor marketing and company inboxes, and triaging enquiries to the right person and support marketing and BD team with all administration.
• LinkedIn support: Managing messages, connection requests and posting for the CEO of Evoke Projects and managing the Evoke Projects and Practice Success LinkedIn pages. Reposting posts to relevant groups and support Sales Navigator and Octopus outreach to potential clients when required.
• Lead & project setup: Set up new leads and project records across HubSpot, Smartsheet, QuickBooks, internal documentation and updates to teams via Slack.
• Content & scheduling: Schedule all outgoing social media posts via HubSpot for LinkedIn and Meta and tag and boost posts as directed.
• Website support: Assist with basic website updates via Wordpress and Course Creator 360 as requested.
• Summit & CPD support: Assisting Head of Marketing with Practice Success Summit support including event administration, social media posting, partner communications and CPD certificate creation for Summit attendees.

Marketing Administration Officer – Fixed-Term, Dayshift

Engineer

• Provides end-to-end technical and estimating support for an established engineering consultancy.
• Works closely with Project Managers and senior engineers.
• Supports the review of mechanical and HVAC drawings, system validations, quantity take-offs, tender preparation, and documentation management across multiple projects.
• Reviews mechanical and HVAC drawings, specifications, and equipment selections.
• Assists with HVAC system sizing checks and technical validations.
• Populates and maintains technical data sheets and equipment schedules.
• Assists in preparing and compiling Operation & Maintenance (O&M) manuals.
• Reviews design documentation against applicable standards, codes, and project requirements.
• Reviews mechanical documentation against other disciplines to identify scope gaps.
• Supports responses to RFIs and RFQs in coordination with Project Managers and senior engineers.
• Maintains accurate and consistent engineering documentation across projects.
• Performs quantity take-offs from construction drawings using Bluebeam or equivalent software.
• Measures and quantifies ductwork, pipework, plant, and associated HVAC components.
• Prepares quantity breakdowns and schedules to support estimating and tender submissions.
• Assists in preparing tender folders, schedules, and supporting documentation.
• Organises and manages files and documentation from the estimating inbox and tender pipeline.
• Populates project templates and standard forms accurately and consistently.
• Standardises engineering and estimating documentation in line with internal processes.
• Maintains document control and version consistency across projects.
• Supports task tracking and workflow management within Monday.com or similar systems.
• Provides general engineering and project administration support to Project Managers as required.
• Other position-level duties as they arise.

Estimator, Project Engineer

Accounts Receivable

• **Position Outline**
• Join a growing company as an AP/AR Officer, where you’ll manage end‑to‑end financial records, reporting, reconciliations, and vendor relationships. This role suits someone detail‑oriented, analytical, and confident using modern accounting tools. You’ll support budgeting, forecasting, compliance, and cross‑functional teams while helping improve financial processes within a dynamic environment.
• **Key Responsibilities**
• **Accounts Payable & Accounts Receivable**
• - Maintain accurate financial records, including AP/AR, general ledger entries, and reconciliations.
• - Manage vendor relationships, ensuring accurate invoicing, timely payments, and proper documentation.
• - Monitor and reconcile cash flow and accounts regularly.
• **Financial Reporting & Analysis**
• - Generate timely financial reports (P&L, balance sheet, cash flow statements) to support performance assessments.
• - Assist in preparing, monitoring, and analyzing budgets across business units.
• - Monitor expenses, identify variances, and recommend cost‑saving initiatives.
• - Collaborate with teams on financial forecasts and projections.
• **Compliance & Process Improvement**
• - Ensure compliance with financial regulations, internal controls, and company policies.
• - Identify opportunities for process improvement and help enhance financial workflows.
• - Work cross‑functionally to provide financial insights and support decision‑making.

Accounts Receivable and Payable Officer – Part-time

Controller

• Oversee and review the month-end close process for the Philippine entity
• Sign off month-end financials before submission to leadership
• Review reconciliations, journals, accruals, and payroll-related entries for accuracy
• Review compliance-related payments including tax, SSS, PhilHealth, Pag-IBIG, permits, and other statutory obligations before processing
• Ensure all compliance payments are supported by proper calculations, reconciliations, and documentation
• Monitor due dates and reduce the risk of penalties, missed payments, or non-compliance
• Prepare or review monthly financial reports, variances, and risk items for management
• Maintain strong financial controls, approval processes, and supporting records
• Liaise with external accountants, payroll providers, auditors, and advisers as required
• Identify process gaps and improve finance controls and reporting discipline over time

Financial Controller

Procurement

• Handle vendor vetting, including ABN verification, insurance checks, and compliance documentation.
• Manage supplier onboarding forms and maintain accurate supplier data in Xero and related systems.
• Coordinate subcontractor statements, insurance updates, and fraud‑prevention payment validation.
• Process, code, and match invoices to purchase orders in Xero.
• Create POs when needed and raise bills with correct allocation to jobs, cost centres, and overheads.
• Manage AP inbox, unapproved bills, and Smartsheet–Xero approval workflows.
• Investigate invoice discrepancies and ensure timely processing.
• Review and reconcile supplier and subcontractor statements.
• Investigate and resolve pricing, payment, or invoice issues.
• Monitor supplier balances and address concerns proactively.
• Prepare and execute regular AP payment runs in line with terms and approval limits.
• Ensure accurate and timely supplier payments.
• Support AP‑related month‑end close tasks.
• Review and process credit card receipts via Dext and code transactions in Xero.
• Reconcile card bank feeds, follow up on missing receipts, and assist with monthly credit card payments.
• Process job‑related credit card transactions in BT and Xero, including PO matching.
• Reconcile AP subledger to the general ledger.
• Support audits, maintain internal control compliance, and handle ad‑hoc finance tasks.

Accounts Payable, Vendor Management Officer

• Manage end-to-end import shipments (approximately 30–40 containers per week), ensuring smooth coordination from vessel arrival through to final delivery.
• Liaise with shipping lines and overseas agents to obtain Delivery Orders, retrieve invoices, and track vessel/container status.
• Arrange cartage with local transport providers where required.
• Coordinate with customs brokers to ensure timely clearance of goods.
• Provide proactive shipment updates to customers regarding delivery schedules, delays, documentation requirements, and changes.
• Manage export shipments where applicable, including container bookings and Shipping Instruction (SI) submissions.
• Communicate effectively with the China office, NZ customers, freight agents, brokers, couriers, and transport suppliers.
• Collect and verify required documentation including commercial invoices, packing lists, and bills of lading.
• Ensure all shipment files are accurately processed prior to invoicing.
• Maintain accurate and organised records within Expedient Software (or equivalent freight systems).
• Resolve operational issues efficiently while maintaining high service standards.
• Work independently within a small team structure, taking ownership of shipment coordination with minimal supervision.
• Other roles specific duties as they arise.

Customer Support Officer – Freight & Logistics, Mandarin

Paralegal

• Draft, review, and manage commercial contracts and related documentation.
• Review and process NDAs and confidentiality agreements.
• Assist with contract approvals, variations, departures, and document control.
• Review legal notices and correspondence from external law firms.
• Support commercial contract management processes across mining and construction-related projects.
• Maintain accurate and compliant contract registers and documentation systems.
• Contribute to improving internal contract workflows and compliance processes.
• Liaise with internal stakeholders to ensure documentation accuracy and timely processing.
• Provide clerical and administrative legal support to the commercial team.
• Perform other position-level duties as they arise.

• Support day-to-day procurement activities across product categories.
• Prepare, maintain, and update purchase orders in NetSuite ERP in line with approved procurement plans.
• Ensure purchase order data (quantities, pricing, delivery dates, and locations) is accurate and complete.
• Coordinate purchase order acknowledgements and confirmations with suppliers.
• Track inbound shipments from supplier dispatch through to branch delivery.
• Maintain accurate ETA, delivery status, and shipment milestones within NetSuite.
• Identify late or at-risk shipments and escalate to the Procurement Manager.
• Assist with expediting actions in collaboration with suppliers and freight partners.
• Communicate delivery updates and changes to Planning, Warehouse Operations, and Sales teams.
• Maintain accurate procurement and logistics documentation in line with due diligence frameworks.
• Support audit preparation requirements including FSC, ILPA, and internal compliance reviews.
• Contribute to continuous improvement in system accuracy and supply chain reporting.
• Other position-level duties as they arise.

Procurement & Logistics Officer

Systems Engineer

• Produce compliant fire alarm system designs in accordance with BS 5839 and other relevant British Standards.
• Develop detailed design drawings, schematics, layouts, and supporting technical documentation.
• Ensure all designs meet BAFE certification and regulatory compliance standards.
• Review technical specifications, tender documentation, and project requirements.
• Provide technical clarification and design support to installation teams where required.
• Participate in technical design reviews during recruitment or project phases.
• Collaborate with operations and project management teams to ensure designs are practical, scalable, and aligned with project workflows.
• Contribute to the development of scalable design processes as project volumes increase.
• Maintain strong documentation control and compliance alignment within a regulated environment.
• Other position-level duties as they arise.

Fire Systems Designer

Financial Planning and Analysis

• Analyse financial, sales, and product performance data to provide insights on margins, profitability, and retailer performance.
• Support the finance team with reporting, variance analysis, and interpretation of financial results.
• Assist in understanding cost drivers across sourcing, production, and distribution activities.
• Prepare and maintain regular reports and data summaries for internal stakeholders.
• Partner with commercial, operations, and logistics teams to gain end-to-end visibility of product and business performance.
• Provide analytical support for new product launches, promotions, and customer performance reviews.
• Assist the logistics team with operational cover when required, particularly during peak periods or staff absences.
• Contribute to the continuous improvement of data accuracy, reporting processes, and internal controls.
• Other duties and responsibilities as applicable.

Commercial Finance Analyst

• We’re looking for an organised and detail‑driven Administration Officer to support our team with essential documentation and records management. In this role, you’ll help maintain accurate files, verify submitted information, manage digital and physical documentation, and ensure our systems remain up‑to‑date and compliant. You’ll communicate with internal teams and suppliers to follow up on required documents, support audit readiness, and assist with routine administrative tasks.
• **Position Outline**The Administration Officer provides essential clerical and documentation support to ensure accurate records, organised filing, and efficient information flow across the team. The role focuses on processing and verifying documents, maintaining digital and physical filing systems, and supporting compliance through complete and well‑managed records. It requires strong attention to detail, clear communication, and the ability to follow structured processes while supporting day‑to‑day administrative tasks.
• - Provides administrative support through accurate documentation, data entry, and record‑keeping.
• - Manages digital and physical filing systems to ensure organised, accessible information.
• - Verifies submitted documents for completeness, accuracy, and compliance with internal standards.
• - Updates logs, trackers, and systems with timely and precise information.
• - Communicates with suppliers and internal teams to follow up on missing or incorrect documents.
• - Supports audit readiness by maintaining complete and compliant documentation trails.
• - Performs general administrative duties, including email handling, form preparation, and document processing.