Twoconnect

Administration

• We’re looking for an organised and detail‑driven Administration Officer to support our team with essential documentation and records management. In this role, you’ll help maintain accurate files, verify submitted information, manage digital and physical documentation, and ensure our systems remain up‑to‑date and compliant. You’ll communicate with internal teams and suppliers to follow up on required documents, support audit readiness, and assist with routine administrative tasks.
• **Position Outline**The Administration Officer provides essential clerical and documentation support to ensure accurate records, organised filing, and efficient information flow across the team. The role focuses on processing and verifying documents, maintaining digital and physical filing systems, and supporting compliance through complete and well‑managed records. It requires strong attention to detail, clear communication, and the ability to follow structured processes while supporting day‑to‑day administrative tasks.
• - Provides administrative support through accurate documentation, data entry, and record‑keeping.
• - Manages digital and physical filing systems to ensure organised, accessible information.
• - Verifies submitted documents for completeness, accuracy, and compliance with internal standards.
• - Updates logs, trackers, and systems with timely and precise information.
• - Communicates with suppliers and internal teams to follow up on missing or incorrect documents.
• - Supports audit readiness by maintaining complete and compliant documentation trails.
• - Performs general administrative duties, including email handling, form preparation, and document processing.

Administration Officer

Full-stack Engineer

• Join a technology-driven solutions provider delivering advanced systems for warehouse and supply chain operations.
• Design, develop, and maintain high-performance applications using a Python / React / PostgreSQL stack.
• Develop, integrate, and manage RESTful APIs supporting WMS, ERP, logistics platforms, and third-party systems.
• Build and maintain front-end UI components (React, TypeScript) and back-end services on Linux for data processing, automation, and operational dashboards.
• Write clean, scalable, well-documented code aligned with company standards.
• Contribute to system architecture design and reviews to ensure scalability, reliability, and performance.
• Analyse warehouse and supply chain workflows to identify improvement opportunities and design solutions addressing inefficiencies in WMS, inventory, or order execution systems.
• Support configuration, deployment, CI processes, and production systems, including debugging, issue resolution, and participation in rotational support.
• Monitor and resolve technical issues via ticketing systems (JIRA or equivalent).
• Collaborate with QA, DevOps, product managers, analysts, stakeholders, integration specialists, and client IT teams to deliver technical solutions and ensure smooth system data flow.
• Participate in agile ceremonies, code reviews, and other role-specific duties as required.

Full-stack Developer – Logistics Systems

Performance Marketing

• The Senior Paid Media Specialist will work alongside an existing senior operator to support the execution, optimisation, and technical infrastructure of high-performing digital advertising campaigns.
• Plan, launch, and manage paid campaigns across Meta and Google Ads.
• Optimise campaigns based on performance data, ROAS, CPA, and conversion metrics.
• Take ownership of campaign delivery, attribution accuracy, and performance reporting.
• Implement advanced tracking frameworks across websites and sales funnels.
• Configure and maintain Google Tag Manager containers and event tracking structures.
• Manage Google Analytics tracking architecture and attribution setup.
• Utilise click tracking and Google Marketing Suite tools to ensure accurate measurement.
• Build and maintain performance dashboards in Google Looker Studio.
• Provide regular reporting and actionable insights to internal stakeholders.
• Troubleshoot tracking, pixel, and attribution discrepancies.
• Support landing page tracking alignment and funnel measurement optimisation.
• Collaborate with internal teams to improve campaign performance and structured testing.
• Maintain clear documentation of tracking, reporting, and optimisation frameworks.
• Other position-level duties as they arise.

Senior Paid Media Specialist – Dayshift

Graphics Designer

• Join a growing international construction-focused organization seeking a skilled Graphic Designer to create high-quality digital and print materials that support marketing and project initiatives.
• Working closely with marketing and project teams, you’ll develop visually compelling assets, including promotional collateral, website visuals, and presentation layouts for architectural and housing projects.
• Design and produce marketing collateral, including brochures, flyers, posters, presentations, and other promotional materials.
• Design, maintain, and update the company website, including basic visual design and user interaction elements.
• Create visual layouts and presentation designs for architectural floor plans, housing layouts, and project documentation.
• Collaborate with marketing and project teams to support branding initiatives, marketing campaigns, and project-specific promotional designs.
• Ensure all creative outputs align with brand guidelines and company standards.
• Manage multiple design tasks concurrently while meeting deadlines in a fast-paced environment.
• Work closely with stakeholders to interpret briefs and translate requirements into effective visual solutions.
• Other position-level duties as they arise.

Graphic Designer

• Process purchase orders and supplier invoices accurately and on time (250 invoices per week).
• Reconcile company credit card transactions (50 per week).
• Ensure expenses and supplier costs are correctly coded and allocated.
• Maintain accurate financial records in accounting (Xero) and job management systems (Arrowflow).
• Support payroll processes, including manually entering timesheet data into spreadsheets for import into Xero.
• Assist with payroll preparation as required, considering complex pay structures.
• Handle day-to-day accounting and transaction processing using Xero.
• Work efficiently within Arrowflow as the primary job management system.
• Support data updates and imports via Excel or CSV files for system integration.
• Assist with basic process improvements and maintain accurate system data.
• Ensure documentation is correctly matched, attached, and flowing through systems.
• Manage shared inboxes and respond to emails as required.
• Book accommodation and travel for staff working on projects or remote jobs.
• Provide administrative support to project administrators and operational staff.
• Maintain organised digital records and support general office administration tasks.
• Assist with documenting and updating processes and procedures.
• Participate in daily check-ins via Microsoft Teams to set priorities and address questions.
• Collaborate effectively within a small, flexible office team.
• Perform other role-specific duties as required.

Accounts & Administration Officer, Xero

Designer

• Convert performance-based specifications into fully defined, compliant system designs.
• Produce accurate, margin-aligned tenders for security and fire systems across commercial and government projects.
• Develop compliant security and fire system layouts where specifications are incomplete or performance-based.
• Produce system designs across government, commercial office, healthcare, pharmaceutical, and data centre environments.
• Prepare drawings and design documentation suitable for construction.
• Interpret MEP drawings and identify all relevant fire and security scopes.
• Quantify and extract components from drawings using CAD, Bluebeam, and SimPRO.

Design Estimator

Financial Planning and Analysis

• This role supports an Australia-owned and operated business that sources, produces, and supplies innovative snack products to major local supermarket groups, alongside servicing international retail and distribution customers across global markets. Sitting at the intersection of finance, data analysis, and commercial operations, the role provides insight to the finance team through analysis of financial results, sales performance, and product profitability.
• - Analyse financial, sales, and product performance data to provide insights on margins, profitability, and retailer performance.
• - Support the finance team with reporting, variance analysis, and interpretation of financial results.
• - Assist in understanding cost drivers across sourcing, production, and distribution activities.
• - Prepare and maintain regular reports and data summaries for internal stakeholders.
• - Partner with commercial, operations, and logistics teams to gain end-to-end visibility of product and business performance.
• - Provide analytical support for new product launches, promotions, and customer performance reviews.
• - Assist the logistics team with operational cover when required, particularly during peak periods or staff absences.
• - Contribute to the continuous improvement of data accuracy, reporting processes, and internal controls.
• - Other duties and responsibilities as applicable.

Commercial Financial Analyst

Accountant

• Assist in the preparation and lodgment of BAS, annual tax returns, and other compliance tasks.
• Ensure compliance with Australian tax regulations and accounting standards.
• Conduct tax planning and advisory services to optimize client financial positions.
• Prepare and review financial statements, general ledger reconciliations, and financial reports.
• Manage accounts payable, receivable, payroll processing, and cash flow management.
• Utilize Xero for bookkeeping, reporting, and reconciliation tasks.
• Provide business structuring and financial strategy recommendations.
• Develop and maintain strong client relationships, offering tax and financial advisory services.
• Collaborate with Chartered Accountants (CAs) for client-specific training and support.
• Work towards managing a portfolio of clients with accuracy and efficiency.
• Participate in team training sessions and contribute to a collaborative work culture.

Senior Accountant – AU Tax

Account Executive

• Respond to inbound phone and email queries ensuring all customers receive timely, professional assistance.
• Triage queries, identify next steps, and direct enquiries to appropriate internal teams as required.
• Confidently explain product features, benefits, inclusions, exclusions, and pricing for multiple insurance products.
• Manage both B2C and B2B queries, including brokers, agents, and veterinary clinic partners.
• Assist customers in understanding policy features, exclusions, and claim requirements.
• Escalate complex or high-value issues to the appropriate internal teams.
• Manage outbound follow-ups to convert warm leads and incomplete applications into active sales.
• Ensure all customer interactions, updates, and policy details are logged accurately within CRM systems.
• Handle post-sale enquiries including activation, document delivery, and basic amendment requests.
• Monitor recurring themes in customer queries to improve support documentation and reduce friction.
• Receive and verify early-stage claim submissions, ensuring required information is complete and correct.
• Log, tag, and forward triaged claims to the Claims Processing team for further assessment.
• Collaborate with team members to maintain a high standard of service delivery and sales performance.
• Other position-level duties as instructed during quieter periods of the shift.

Outbound Sales Representative

Support Engineer

• We are seeking a Technical Support Engineer with strong hands-on experience in incident management, system configurations, and cross-platform support. The ideal candidate will not only ensure the stability, security, and efficiency of IT systems across Mac and Windows environments but will also be open to training and development opportunities that prepare them to lead or manage a team in the future.
• - Manage and resolve Level 1 and Level 2 incidents and service tickets, ensuring timely response and resolution.
• - Configure, maintain, and troubleshoot hardware and software across MacOS and Windows platforms.
• - Administer and support VoIP systems and other enterprise applications.
• - Monitor system performance, availability, and reliability, escalating issues when necessary.
• - Collaborate with cross-functional teams to design, implement, and optimise IT infrastructure.
• - Participate in training and mentorship programs to develop leadership and team management skills.
• - Assist in cybersecurity tasks, including patch management, endpoint protection, and monitoring.
• - Support network administration activities such as user access, connectivity troubleshooting, and basic configuration.
• - Document processes, configurations, and incident resolutions to maintain knowledge bases and improve efficiency.

Technical Support Engineer

Customer Support

• We are seeking a proactive and commercially minded Customer Support Officer to support an ongoing audio and headphones retail program, operating as an extension of a Telco-aligned team. This role is heavily focused on phone-based store engagement, with a strong emphasis on monitoring stock levels, identifying risks and opportunities, and capturing detailed store-level insights.
• The successful candidate will be confident in building rapport over the phone, highly analytical, and skilled at capturing both quantitative data and anecdotal feedback to support sales performance and availability.
• **Outbound Store Engagement**
• - Conduct scheduled outbound calls to AU/NZ retail partners according to agreed KPIs and build strong relationships with store owners, managers, and retail staff within the audio/headphones category.
• - Monitor stock levels, sell-through trends, and replenishment needs, recommending orders and supporting replenishment conversations.
• - Identify and escalate stock risks, including low stock, overstock, discontinued lines, or supply issues.
• - Collect insights on product performance, customer feedback, and competitor activity, providing feedback on fixtures, displays, and merchandising effectiveness.
• - Communicate promotional activity, pricing updates, new product launches, and brand messaging, and identify opportunities for in-store training, product demonstrations, and promotional events.
• - Promote adoption of the internal learning and product training platform.
• **Inbound, Email & Administration**
• - Manage inbound calls and email enquiries regarding stock availability, pricing, promotions, and general support, resolving or escalating issues as needed.
• - Maintain accurate records of calls, stock discussions, insights, and actions.
• - Prepare structured reports combining stock data, trends, and anecdotal store feedback.
• **Program & Relationship Support**
• - Act as a trusted point of contact for stores, ensuring follow-up on stock actions and commitments.
• - Proactively identify opportunities to improve stock visibility, availability, and overall program effectiveness.

Customer Support Officer – Outbound, Tech

Accounts Payable

• Process invoices, expense claims, and payment disbursements accurately and on time.
• Maintain up-to-date accounts payable records.
• Perform reconciliations of bank statements and accounts payable records.
• Assist in preparing financial reports, including balance sheets, income statements, and cash flow statements.
• Work closely with the Financial Controller to analyze financial data and provide insights for decision-making.
• Deliver regular updates on accounts payable activities.
• Ensure adherence to accounting standards and company policies.
• Utilize **Xero** and **Lightyear** to carry out accounting tasks effectively.

Accounts Payable Officer – Xero

• The Accounts Payable Officer supports an Australian-based global franchise retailer by managing high-volume accounts payable for one primary account covering multiple retail locations.
• Focus on accurate invoice processing and matching, supplier payments and reconciliations, handling operational and property expenses, and supporting month-end activities.
• Work closely with both offshore and onshore teams to ensure timely, compliant, and efficient accounts payable operations.
• Accurately process, verify, record, and match invoices for goods and services across multiple retail locations, including barcode and serial number stock, handling high-volume transactions.
• Manage individual payments and prepare and process supplier payments in line with payment terms and company policies.
• Upload, match, and reconcile data within ERP systems and supplier statements to maintain accurate financial records.
• Process operational expenses including utilities, rent, security, and stationery, and manage rental and property-related payments for 50 retail locations.
• Maintain strong relationships with suppliers, including handling claims, resolving disputes, and addressing invoice discrepancies.
• Ensure all invoices and payments comply with relevant corporate policies and regulations.
• Assist with month-end accounting close activities, including account reconciliations.
• Handle administrative and clerical tasks related to the accounts payable function and perform other AP-related duties as required.

Accounts Payable Officer – Part-time

• Manage the live chat line, responding promptly to patient inquiries with professionalism and empathy. Mostly text and email with occasional phone support.
• Provide accurate information about products, services, and order processes, within approved guidelines.
• Triage patient queries to the appropriate internal teams (sales, clinical, or logistics) as required.
• Follow up with patients to ensure their queries or requests are resolved satisfactorily.
• Maintain clear, professional, and compliant written communication across multiple channels and inboxes.
• Support the customer service and sales teams with patient-related administrative tasks - using existing document and email templates.
• Facilitate the escalation of more complex requests to a nurse or the correct internal team member.
• Maintain accurate patient interaction records in CRM and order management systems.
• Assist with reporting and documentation relating to patient inquiries and service levels.
• Collaborate with logistics and fulfillment teams to ensure smooth and timely delivery of patient orders.
• Handle patient information with confidentiality, adhering to privacy and data protection requirements.
• Other roles specific duties as they arise.

Patient Support Representative

Ecommerce

• Manage and update Never Out of Stock (NOOS) products, continually refining forecasts and stock flows based on trade performance and evolving business priorities.
• Monitor stock availability across all regions and channels, preparing and communicating weekly out-of-stock reports that highlight risks and recommend actions to prevent under- or over-stocking issues.
• Communicate daily trade performance to the Merchandise Planner and key stakeholders, capturing sales against plan, key drivers, and emerging trends.
• Support seasonal planning by preparing historical analysis and data required for range reviews.
• Track and analyse the performance of new product launches, reviewing early indicators, velocity, channel performance, and regional patterns.
• Perform size curve analysis to ensure size forecasts are accurate and to guide sizing decisions for new product launches.
• Maintain SKU-level reports and dashboards to support trade decisions, forecasting, and stock management.
• Complete ad hoc analysis requested by the Merchandise Planner or key stakeholders, presenting findings clearly and proactively.
• Collaborate closely with the production team to adjust purchase orders based on forecasting insights and guidance from the Merchandise Planner.
• Ensure system accuracy by maintaining correct SKU data, hierarchy, costing, and category structures across planning tools and other internal systems.