Twoconnect

Architect

• Develop concept and detailed designs for fit-out projects.
• Produce 3D models, photorealistic renderings, and walkthroughs to convey design intent.
• Translate client briefs into functional and visually compelling design solutions.
• Prepare accurate working drawings, shop drawings, and technical details for production.
• Support fabrication and site implementation teams with precise design outputs.
• Ensure all documentation complies with building codes, fit-out standards, and client requirements.
• Collaborate with project managers, engineers, and contractors to align design and production requirements.
• Manage project timelines and deliverables within agreed schedules.
• Communicate effectively with clients and stakeholders to refine design outcomes.

Architectural Designer – Fit-Out

Project Manager

• Manage administrative aspects of multiple rail signalling projects.
• Support project managers by preparing and updating project documentation, registers, and logs.
• Coordinate information flow between internal teams, clients, and external stakeholders.
• Schedule meetings, prepare agendas, record accurate meeting minutes, and ensure timely follow-up on action items.
• Assist with manual administrative tasks during the transition to new project management systems.
• Provide general administrative support to senior and junior project managers as required.
• Undertake other project-specific duties as needed.
• Maintain effective document control processes using Aconex and other tools, ensuring version control and proper filing of all project documents.
• Populate and format proposals, monthly reports, and other project documentation to a high professional standard.
• Help maintain issues and RFI registers, ensuring they are kept accurate and up to date.
• Support the setup of a tenders filing repository to improve efficiency for future submissions.
• Monitor and maintain spreadsheets to track project progress, deadlines, and deliverables.
• Assist with timesheet population and reporting for billing purposes.

Project Administrator, Engineering and Design

Administration

• Process accounts payable and receivable transactions accurately and on time using Quickbooks.
• Prepare, issue, and follow up client invoices based on project and account activity.
• Reconcile bank statements, supplier accounts, and petty cash records.
• Monitor and report on outstanding receivables and assist in credit control.
• Assist with monthly financial reporting, expense tracking, and budgeting support.
• Liaise with external accountants and bookkeepers as required.
• Support the Operations Manager with administrative workflows and process documentation.

Accounts & Administration Officer

Software Engineer

• Develop outstanding websites using WordPress themes and plugins from figma designs
• Build and maintain React-based front-end applications
• Integrate APIs and connect front-end and back-end systems
• Optimise websites for speed, security, and scalability
• Implement technical SEO recommendations from our search team
• Collaborate with designers, project managers, and other developers to deliver outstanding client work
• Contribute to improving our dev processes

Mid WordPress Developer

• Accurately input tailor orders into the system.
• Liaise with tailors and makers to communicate order modifications or changes.
• Monitor order status throughout production to ensure timely completion.
• Organize shipping arrangements based on customer preferences and requirements.
• Coordinate local garment alterations with precision and customer satisfaction in mind.
• Maintain accurate customer records in the CRM and invoicing system.
• Serve as a point of contact for customer queries and requests.
• Provide general administrative support to the team.
• Assist with end-of-month reporting.
• Perform other position-level duties as needed.

Order Management & Administration Coordinator

Ecommerce

• Build, customise, and maintain Shopify storefronts (B2C and future B2B), ensuring performance optimisation, brand consistency, and user-friendly experiences across devices.
• Implement and manage integrations with third-party apps and tools (e.g. Google Merchant Center, Elevar, marketing pixels), ensuring smooth functionality and scalability. ‹ Configure, troubleshoot, and optimise tracking systems (Google Analytics/GA4, GTM, attribution tools) to ensure accurate reporting and insights.
• Work closely with marketing on CRO activities, including A/B testing, funnel optimisation, and heatmap analysis to drive conversion improvements.
• Optimise site speed, SEO structure, and device responsiveness to maximise traffic and sales performance across multiple regions.
• Maintain structured QA processes (bug tracking, version control, rollback) to ensure stable and reliable operations.
• Research, test, and implement AI-driven tools such as personalised recommendations, chatbots, or visual search, using A/B testing to evaluate impact on conversion and engagement.
• Ensure global compliance across all storefronts, including GDPR features (consent management, data minimisation), accessibility standards (WCAG), and FTC guidelines for ads/reviews.
• Collaborate with internal teams (marketing, sales, operations) to build campaign landing pages and integrate digital initiatives.
• Provide regular reporting and actionable insights to support data-driven decisions and continuous improvement.
• Stay up to date with Shopify ecosystem updates, app developments, and e-commerce best practices to keep the business at the forefront of digital retail.
• Other role specific duties as they arise.

Shopify Developer

Social Media Manager

• Represent the brand voice in a relatable, candid, and empowering way that resonates with the target audience.
• Incorporate brand key messages, lifestyle integration, and product education into content.
• Collaborate with the brand team to align on campaign briefs, creative direction, and messaging.
• Drive awareness and engagement through creative storytelling, reviews, unboxings, lifestyle content, and tutorials.
• Participate in affiliate or performance-based campaigns by sharing tracked links or discount codes.
• Provide user-generated content (UGC) that can be repurposed across the brand’s marketing channels.
• Engage with followers by responding to comments and messages, reinforcing community and brand trust.

Social Media Content & Engagement Manager

Financial Planning and Analysis

• Maintain accurate and up-to-date records of financial transactions.
• Ensure all financial records are entered into NetSuite accurately and on time.
• Prepare and reconcile bank statements, general ledgers, and balance sheets.
• Perform accounts payable and accounts receivable functions.
• Complete month-end and year-end financial reports.
• Assist the Financial Controller in Australia with various accounting and bookkeeping tasks.
• Provide executive support to the Managing Director, including email management and meeting scheduling.

Finance & Admin Support Officer – NetSuite

Sales

• Engage warm leads, qualify prospects, and book appointments with precision and professionalism.
• Follow up promptly on warm leads generated by automation, AI bots, and marketing campaigns.
• Conduct systematic follow-ups with leads who have not yet booked or paid, ensuring consistent pipeline activity.
• Qualify prospects to ensure alignment with agency services and objectives.
• Meet or exceed daily/weekly appointment-setting and conversion targets.
• Manage high volumes of outbound calls using power dialers and CRM systems (e.g. Go High Level).
• Handle objections effectively and move leads through the sales pipeline to confirmed appointments.
• Book appointments into the sales team’s calendar with accurate details and notes.
• Ensure prospects are both booked and financially committed by collecting required payments.
• Maintain accurate records of calls, payments, follow-ups, and lead interactions within the CRM.
• Use a friendly communication style to suit Australian and New Zealand markets, using local lingo and cultural awareness.
• Collaborate with the wider sales and marketing teams to optimise scripts, objection handling, and outreach strategies.
• Contribute ideas and feedback to improve sales processes and overall team performance.
• Perform other role specific duties as they arise.

Sales Specialist, Chiropractic

• Manage key asset and liability accounts (bank & cash, prepayments, fixed assets, creditors, accruals) and perform reconciliations.
• Prepare journal entries and own various month-end processes and GL account reconciliations.
• Identify and resolve reconciliation variances and assist in expense analysis for management reporting.
• Support the financial integrity of general ledgers and provide ad-hoc support to the Finance function.
• Assist with year-end and half-year audits for NASDAQ and ASIC compliance and support quarterly NASDAQ reporting requirements.
• Assist with fortnightly payroll tasks for Australia and US and cover payroll processing during Payroll Administrator’s leave.
• Proactively identify opportunities for value creation and process improvement and comply with Work Health and Safety policies.

Financial Accountant

Technical Writer

• Create clear, accurate fitting and installation instructions for automotive products
• Work closely with a small, dedicated team
• Use rendered towbar drawings and competitor instructions as references to produce step-by-step guides
• Write step-by-step installation instructions using the company’s Word template and assist refining it
• Translate technical drawings/renders into clear documentation with supporting diagrams
• Extrapolate missing details logically while flagging any uncertainties (no unsafe guessing)
• Review and cross-check multiple data points to create complete, accurate outputs
• Document kit contents, required tools, vehicle preparation, installation sequence, torque values, and final checks
• Deliver final files in both Word and PDF

Technical Writer, Automotive Industry

Customer Support

• Respond to inbound enquiries across phone and email, ensuring all customers receive timely, professional assistance
• Triage queries, identify next steps, and direct enquiries to appropriate internal teams as required
• Confidently explain product features, benefits, inclusions, exclusions, pricing and other insurance products
• Qualify prospects by asking targeted questions and guiding them through the sales process from enquiry to policy confirmation
• Manage outbound follow-ups to convert warm leads and incomplete applications into active sales
• Ensure all customer interactions, updates, and policy details are logged accurately within CRM systems
• Handle post-sale enquiries, including activation, document delivery, and basic amendment requests
• Monitor recurring themes in customer queries to improve support documentation and reduce friction
• Collaborate with team members to maintain a high standard of service delivery and sales performance
• Perform other position-level duties as instructed during quieter periods of the shift

Sales Customer Service Representative

Architectural Designer, Fit-Out

• Analyse architectural drawings, specifications, and blueprints to determine project scope and requirements
• Prepare detailed cost estimates covering materials, labour, equipment, and overheads
• Collaborate with project managers, engineers, architects, and subcontractors to ensure accurate and competitive bids
• Utilise industry-standard estimating software to streamline workflows and improve accuracy
• Evaluate and negotiate subcontractor proposals to secure optimal pricing and value
• Support project teams with cost monitoring, budget tracking, and financial reporting throughout the project lifecycle
• Maintain current knowledge of materials, market conditions, and industry innovations to inform estimates
• Ensure all estimates and proposals are prepared in accordance with company standards and deadlines
• Perform other role-specific duties as required

Estimator, Architectural Sheet Metal

Engineer

• Design, configure, and deploy VoIP systems, including PBX, SIP trunks, IP phones, call servers, and call management software
• Integrate VoIP solutions with existing IT and network infrastructure
• Monitor and maintain VoIP systems to ensure optimal performance and uptime
• Troubleshoot VoIP issues related to connectivity, call quality, registration, latency, jitter, and packet loss
• Manage incidents and service requests related to VoIP, escalating as needed
• Manage number porting processes and ensure seamless porting
• Develop and implement security protocols for VoIP systems
• Optimise system settings for improved call quality, reliability, and security
• Utilise network monitoring tools to proactively identify and resolve issues
• Create and maintain documentation for VoIP configurations, network diagrams, and troubleshooting procedures
• Other position-level duties as required

Senior VoIP Engineer, Porting

Support Engineer

• Provide essential support focusing on validation, analysis, and reporting of energy and sustainability data to ensure data accuracy and support compliance and efficiency.
• Resolve usage and account alerts in a timely and accurate manner.
• Log queries in the CRM system and ensure appropriate follow-up.
• Upload and validate interval data in in-house systems.
• Analyse and validate utility invoices, customer, supplier, and utility data.
• Produce regular and ad-hoc management reports using MS Excel, MS Access, and internal systems.
• Provide desktop energy efficiency analysis and advice reports.
• Assist in the development of online reporting services and in-house tools to support internal teams.
• Support network tariff analysis, forecasting, bill verification, and accruals.
• Contribute to reporting on payments, billing, usage, forecasting, queries, KPIs, and exceptions.
• Provide professional, timely, and responsive service to customers, service providers, and internal stakeholders.
• Maintain accurate and consistent customer records and internal systems and ensure confidentiality of customer and provider information.
• Collaborate with team members, suppliers, and external partners to deliver high-quality services and engage in training and professional development.

Data Support Analyst

• Serve as first point of contact for new and returning patients, handling enquiries and supporting their care journey
• Respond to enquiries via phone, email, online forms, and other channels
• Provide information about chiropractic services and address patient questions or concerns
• Manage and follow up on incoming leads in a timely and professional manner
• Reactivate previous patients through outreach and follow-up campaigns
• Maintain accurate records of enquiries and interactions in the lead management system
• Track and report lead conversion rates and other key metrics
• Schedule initial consultations and follow-up appointments, coordinating with chiropractors and staff
• Handle payment transactions, providing clear information on pricing and payment options
• Deliver excellent customer service, resolving issues or complaints promptly and professionally
• Assist with learning how to mark up and prepare X-rays in line with chiropractic procedures
• Carry out other role-specific duties as needed

Patient and Sales Support Representative, Chiropractic

Accounts Payable

• Process a high volume of electricity, gas, and LPG invoices in the company platform with precision and speed
• Respond to internal queries in a timely and professional manner to support seamless operations
• Maintain in-house systems and customer documentation, ensuring data accuracy and organization
• Take accountability for the quality and daily performance of all tasks, meeting Key Performance Indicators (KPIs)
• Ensure accurate bill entry and proactively resolve any errors in the data
• Submit daily reports on completed invoices to track progress and performance
• Identify and escalate issues to senior team members or managers for resolution when necessary

Billing & AP Analyst, Energy & Utilities

• Configure and customise SharePoint Online sites, subsites, lists, libraries, and metadata.
• Develop page layouts, web parts, and workflows to support business processes.
• Set up secure and user-friendly document libraries, team sites, and communication sites.
• Implement and manage user permissions, access levels, and content governance.
• Integrate Power Automate and Power Apps to automate workflows and streamline operations.
• Work with business units (service, sales, operations, finance) to gather requirements and configure solutions.
• Support AI-enabled document retrieval (e.g., Copilot integration for FAQs and product manuals).
• Provide technical support, training, and guidance to SharePoint users.
• Maintain governance standards, ensuring consistent structure and usability.
• Collaborate with IT to align SharePoint development with company-wide digital goals.
• Perform other duties as required.

SharePoint Developer

• Review, process, and manage daily customer order queries
• Act as a liaison between customers and internal teams for inquiries, order updates, and escalations
• Ensure timely follow-up on tickets, questions, and critical customer communications
• Manage calendars, inboxes, and travel arrangements for senior staff
• Support filing, record-keeping, and document management, implementing improved systems for efficiency
• Prepare reports and compile information into polished PDF documents
• Provide PA support, ensuring smooth day-to-day operations for leadership
• Maintain NetSuite and Shopify daily
• Support integration and maintenance of customer service platforms (e.g., Gorgias)
• Handle inbound and outbound communications with professionalism and accuracy
• Support communication outreach campaigns, including customer updates and project-based communications
• Liaise with internal and external stakeholders across multiple time zones
• Provide hands-on support with ad hoc projects and seasonal initiatives (e.g., November/December Christmas campaigns)
• Assist in tracking project deliverables
• Support business-critical projects across operations, customer support, and business development
• Collaborate with leadership on business improvement projects and operational strategy
• Other position-level duties as instructed by the CEO

Operations Assistant, E-commerce / Retail Fashion

Bookkeeper

• Oversee full-cycle bookkeeping including accounts payable, accounts receivable, payroll, reconciliations, and compliance
• Maintain and update financial records in MYOB (preferred) or Xero with accuracy and timeliness
• Oversee payroll processing including superannuation, PAYG, and year-end reconciliations
• Allocate and code transactions to ensure accurate data entry, reporting, and financial insights
• Prepare monthly, quarterly, and annual management reports, including analysis of budgets, costs, and job-related expenses
• Support project accounting by monitoring budgets, cost codes, and providing financial advice to project managers and leadership
• Manage supplier and subcontractor accounts including invoice verification, payment preparation, and reconciliations (bank, credit card, petty cash)
• Assist with BAS, GST, and tax reporting, ensuring compliance with ATO standards
• Prepare audit-ready documentation and liaise with external accountants
• Develop and maintain financial procedures and internal controls aligned with construction industry requirements
• Provide financial analysis to support bids, tenders, and growth initiatives
• Mentor junior accounts or administrative staff as needed

Senior Bookkeeper, MYOB/Xero

• Manage and respond to customer inquiries across email, social media, and chat with prompt, accurate, friendly communication
• Assist customers with order processing, tracking, cancellations, and changes; coordinate with logistics to resolve delivery issues
• Handle complex cases such as lost parcels; liaise with logistics providers to trace packages, resolve disputes, and recover fees
• Process wholesale orders and enquiries, ensuring accurate invoicing, status updates, and relationship management
• Maintain accurate customer and wholesale account records including order history, returns, and interactions
• Process subscription cancellations, issue refunds, and adjust subscriptions per company policies
• Maintain strong product knowledge to provide detailed information on specifications, availability, and compatibility
• Identify opportunities to upsell or cross-sell products and services
• Utilize Gorgias to manage customer inquiries and suggest workflow improvements
• Collaborate with logistics, operations, and wholesale teams to ensure smooth order fulfilment
• Manage influencer deliveries, uploads, and reporting using Carton Cloud
• Facilitate return-to-sender consignments and ensure efficient resolution
• Identify opportunities to enhance service processes and overall customer experience
• Undertake additional role-related tasks as required