Sales Operations, Reservations Coordinator

Twoconnect

Sales Operations & Reservations Coordinator managing customer inquiries and bookings for Australian tourism. Requires CRM proficiency and organizational skills in a remote work setting.

Posted 7/23/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational skills and attention to detail while managing customer inquiries and bookings across multiple channels. Proficient in using Salesforce CRM and Xero for maintaining accurate records and invoicing.

Highest-signal resume keywords

Salesforce CRM ExperienceXero Invoicing SoftwareCustomer Service ExperienceOrganizational SkillsDigital Marketing Exposure

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Booking CoordinationCustomer Record ManagementInvoice PreparationWebsite Content ManagementSocial Media Scheduling

Soft Skills

Professional CommunicationAttention to DetailProactive AttitudeAdaptability

Industry Keywords

TourismHospitalityTravelService-Based Industry

About the role

Key responsibilities & impact

Manage customer enquiries received via email, website, phone and booking partners.
Coordinate bookings across multiple boats and reservation channels.
Maintain accurate booking records, calendars and customer information.
Manage and maintain customer records and activities within Salesforce CRM.
Prepare and issue invoices using Xero.
Coordinate customer communications from initial enquiry through to confirmed booking.
Liaise with internal stakeholders to ensure seamless operational delivery.
Maintain accurate administration and reporting across multiple business systems.
Assist with website content updates, including availability and promotional information.
Coordinate social media scheduling, email marketing and other marketing activities using supplied content.
Support marketing campaigns, customer engagement initiatives and promotional activities.
Provide general operational and administrative support as required.

Requirements

What you’ll need

Experience in administration, operations, customer service, sales support or reservations.
Experience using CRM systems such as Salesforce.
Strong organisational skills with the ability to manage multiple priorities.
Excellent attention to detail and follow-through.
Professional written and verbal English communication skills.
Experience using Xero or similar invoicing software is advantageous.
Exposure to website content management, social media or digital marketing is desirable.
A proactive, adaptable attitude and the confidence to work across a variety of business functions.
Experience within tourism, hospitality, travel or another service-based industry will be highly regarded but not essential.

Benefits

Comp & perks

Work from home
Mon - Fri: 7:00 AM – 4:00 PM PHT (*adjustments will be made for daylight saving time*)
HMO with 2 free dependents and medical reimbursements
Government-mandated benefits
Work from home allowances
Opportunities to work with leading companies in Australia and beyond
Training programmes for career development
Engaging company outings, team activities and wellness sessions
Supportive, inclusive culture
Dedicated managers focused on your growth and success