Dispatch Coordinator – Fixed-term Contractor

Twoconnect

Dispatch Coordinator providing customer support, dispatching, and administrative services for a remote company. Handling call and job allocation duties to maintain smooth operations.

Posted 6/25/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support the company by providing customer-facing dispatch, coordination, administrative, and account support services
Respond to 15-20 inbound calls per hour from customers, drivers, insurers, and police.
Allocate and dispatch jobs to available tow truck drivers quickly and accurately.
Use Linksoft Tow Manager to manage job assignments and updates.
Answer driver queries regarding payments, locations, and pick-up details.
Handle quote and invoice preparation for completed jobs.
Respond to pricing and job verification requests.
Provide timely updates and information to insurers and police as required.
Verify job details and pricing before final submission.
Deliver excellent phone-based customer service, especially during quiet periods.
Maintain clear records of calls, dispatches, and job statuses.
Support General Manager with reporting and any additional administrative tasks.

Requirements

What you’ll need

Bachelor’s degree in Business, Logistics, Communications, or a related field.
Previous experience in admin, logistics, dispatch, or customer service is highly regarded.
Excellent verbal and written communication skills – clear, professional, and responsive.
Strong phone presence and ability to manage multiple conversations calmly under pressure.
Well-organised with high attention to detail and time sensitivity.
Tech-literate; confident learning new tools.
Ability to work independently during peak periods and collaborate as part of a team.

Benefits

Comp & perks

Work from home
Tuesday to Saturday 6:00PM – 3:00AM AEST/AEDT (*adjustments will be made for daylight saving time)*
Opportunities to work with leading companies in Australia and beyond
Training programmes for career development
Engaging company outings, team activities and wellness sessions
Supportive, inclusive culture
Dedicated managers focused on your growth and success

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

dispatchadministrative supportaccount supportquote preparationinvoice preparationjob verificationjob allocationcustomer service

Soft Skills

verbal communicationwritten communicationphone presencecalm under pressureattention to detailtime managementorganizational skillsindependent workteam collaboration

Certifications

Bachelor’s degree