Twilio

Payroll

• Manage payroll tax compliance, filings, and reconciliations across the US, Canada, and LATAM
• Monitor employee movement across US states and international borders for accurate tax withholding
• Evaluate corporate tax footprint implications from remote worker locations
• Ensure correct application of local social security taxes and international totalization agreements
• Track changing tax laws, statutory rates, and local compliance requirements
• Serve as primary contact for tax authorities, external auditors, and local payroll partners
• Lead year-end tax reporting, including US W-2s, Canadian T4s, and LATAM statutory filings
• Build scalable workflows to automate tax adjustments for mobile employees
• Report to the Senior Manager Americas Payroll
• Travel occasionally for project or team in-person meetings

Senior Tax and Compliance Analyst – Payroll

Engineering Manager

• Lead engineering strategy and execution for enabling customer AI agents to securely and reliably consume Twilio platform capabilities
• Build and scale systems powering AI agents for Twilio’s internal business operations
• Collaborate with product, platform, security, and go-to-market teams to identify AI agent use cases and deliver production-ready solutions
• Hire, mentor, and develop managers and engineers
• Establish operational metrics, perform roadmap planning, and ensure reliability, compliance, and continuous improvement
• Acquire technical skills and knowledge in a fast-paced, high-delivery environment

Senior Engineering Manager – Conversational Agents

Program Manager

• Set, manage, and meet customer expectations regarding scope, budget, and timeline
• Ensure successful implementations, customer value, excellent customer experience, and expanded platform usage
• Serve as the primary customer contact throughout engagement delivery
• Guide solution architecture, system configuration, integration patterns, and deployment strategies
• Oversee solution design, implementation, configuration, production monitoring, and adherence to Twilio best practices
• Partner with Professional Services team members to design, configure, and implement solutions
• Lead technical resources architecting solutions, configuring systems, writing custom code, and setting up integrations
• Analyze customer usage patterns, technical health, and implementation approaches to identify optimization opportunities
• Recommend solutions or additional services to increase value and platform adoption
• Send status reports, action logs, and other project artifacts
• Communicate progress, risks, and solutions to stakeholders

Product Manager

• Define and drive the multi-quarter roadmap for foundational services, balancing technical debt, scalability, and feature velocity
• Transition the platform from reactive ticket-based support to a proactive, scalable self-service product model
• Establish paved roads, service catalogs, developer portals, self-service tools, and high-quality documentation
• Partner with Engineering, Architecture, Security, Product, and Design leaders on extensible, compliant platform solutions
• Drive improvements in APIs, SDKs, and sandbox environments to reduce time-to-first-deploy and developer cognitive load
• Establish governance frameworks and KPI dashboards tracking adoption, support deflection, and reliability
• Use developer feedback, interviews, and usage data to translate customer requests into root causes
• Serve as the voice and evangelist for Twilio’s internal development platform, deployment systems, developer experience, and tooling
• Lead strategy, roadmap, and product management teams for Twilio’s commerce platform and developer platform capabilities

Senior Principal Product Manager

Full-stack Engineer

• Develop, deploy, and manage highly available, massive-scale distributed systems
• Build and operate resilient backend services at scale
• Contribute to the design and reliability of dual-cloud infrastructure across AWS and Microsoft Azure
• Operate Kubernetes beyond managed-service boundaries
• Automate infrastructure with Terraform
• Write production code to keep distributed systems healthy under real production load
• Design, build, and operate services and automations for Kubernetes clusters at scale
• Partner with product management and technical leadership to break complex requirements into iterative milestones
• Drive code reviews and maintainable coding patterns
• Ensure unit, integration, and component testing standards
• Manage and enhance AWS and Azure cloud configurations using Terraform
• Standardize metrics, alerts, and distributed tracing across core data pipelines
• Identify technical debt, bottlenecks, and single points of failure
• Balance feature delivery with platform refactoring
• Mentor junior engineers
• Lead technical sprint planning and share expertise across distributed engineering nodes

Software Engineer, L3

• Contribute to technical design and roadmaps for core platform components
• Author technical specifications and drive legacy-system transitions to scalable cloud-native microservices
• Use AI coding assistants to automate boilerplate, generate test suites, and prototype solutions
• Own end-to-end components and make decisions balancing feature delivery, reliability, security, and technical debt
• Partner with Product Managers and cross-functional stakeholders to translate customer and regulatory needs into technical specifications, APIs, and workflows
• Mentor junior engineers, onboard team members, conduct code reviews, deliver tech talks, and provide technical guidance
• Identify and resolve technical risks, performance bottlenecks, and security vulnerabilities
• Own on-call responsibilities, resolve incidents, and implement root-cause remediation
• Document technical designs, system trade-offs, operational runbooks, RFCs, and related documentation
• Build scalable, high-performance platform services processing millions of requests

Senior Software Engineer, L3

• Design and build robust, scalable backend systems and APIs across Segment’s data platform.
• Collaborate cross-functionally with design, product, and other engineers to define solutions that balance usability, performance, and long-term architecture.
• Communicate technical decisions clearly - articulating trade-offs, customer impact, and team alignment.
• Troubleshoot and improve system reliability, debugging issues and refining operational tooling and processes.
• Participate in an on-call rotation for our managed services

Software Engineer, L2

Customer Success Manager

• Ensure customer success by driving full value realization of the platform.
• Identify customer business outcomes and their aligned value metrics.
• Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
• Manage the customer relationship, acting as a trusted advisor to executive and senior leadership in Engineering, Product, Business Analytics, and Marketing.
• Cultivate strong relationships with IT, engineering, and development teams to drive engagement.
• Identify and expand opportunities to deepen customer engagement and account growth.
• Collaborate with internal teams to optimize implementations and resolve complex technical challenges.
• Build and nurture new stakeholder relationships to unlock expansion opportunities.
• Partner with Sales on account renewals and expansion strategies.
• Analyze your portfolio to prioritize high-impact risks and opportunities.
• Proactively identify risks, prioritize opportunities, and develop mitigation plans for high-impact accounts.
• Become a platform expert while staying current with industry trends in data and analytics.
• Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teams.

Senior Customer Success Manager

• Join the team as Twilio’s next Principal Software Engineer.
• This position is needed to contribute to Twilio's engineering projects.
• Collaborate with internal teams and participate in meaningful projects.

Principal Software Engineer

Performance Marketing

• Supervise, manage, and build up functional owners within a high-performing team
• Centralize campaign workflows to eliminate ownership ambiguity
• Shift focus from baseline execution to direct ownership of pipeline targets
• Direct the global digital media spend, continuously optimizing paid/organic channels
• Scale programmatic plays, lifecycle triggers, and automated conversion logic
• Partner deeply with central .com teams, Product Marketing, Events, and Brand teams

Director of Demand Generation

Operations

• Lead one of Twilio’s Fraud Operations organizations, which is responsible for fraud prevention on Twilio’s platform.
• Direct the day to day activities of your team to ensure Service Level Agreements are being consistently met
• Act as the point of contact for high value customer incidents
• Coach and mentor your team on fraud best practices, ensuring quality decisions are made
• Partner with product, engineering and customer support teams to strike a balance between risk mitigation and customer experience

Manager, Fraud Operations

Content Manager

• Own the end-to-end speaker journey across priority Global Events programs, from confirmation and onboarding through content readiness, rehearsals, onsite support, and post-event follow-up.
• Serve as a trusted point of contact for executives, customers, employees, partners, and internal teams, making sure speakers know what to expect, what is needed from them, and where to go for help.
• Lead content operations across flagship, regional, executive, and internal events, including call-for-sessions workflows, agenda data, session metadata, speaker records, deck tracking, reporting, and production handoffs.
• Manage event content systems, ensuring approved agenda and speaker changes are reflected consistently across platforms, workbooks, dashboards, and production documents.
• Build and manage clear workbacks, communications plans, milestone calendars, rehearsal schedules, templates, playbooks, and status updates that help teams stay aligned.
• Partner closely with Product Marketing, Customer Marketing, Brand, Creative, Legal, Developer Network, Sales Enablement, executive offices, production partners, agencies, and the broader Global Events team.
• Coordinate deck reviews, content deadlines, technical checks, rehearsals, speaker briefings, and other readiness milestones so speakers and production teams are prepared for showtime.
• Lead know-before-you-go sessions, speaker communications, speaker-ready-room operations, backstage handoffs, and other onsite speaker-support workflows.
• Identify risks early, solve operational issues where possible, and escalate decisions clearly when additional direction is needed.
• Create a consistent, high-touch speaker experience while balancing the scale, pace, and complexity of a global event portfolio.
• Provide clarity in ownership across teams by keeping speaker logistics, content operations, and readiness workflows organized through one accountable workstream.
• Build scalable processes and mechanisms that can be reused across programs and supported over time by agency partners or future coordinator resources.
• Lead post-event retrospectives for speaker experience and content operations, turning lessons learned into stronger workflows for future events.

Senior Global Event Manager, Content Operations – Production

AI Engineer

• Engineer seamless integrations between Twilio Agent Connect (TAC) and hyperscaler AI platforms
• Demonstrate a deep, practical understanding of modern software development
• Act as a technical liaison with Partner Teams to ensure Twilio's APIs work perfectly within their ecosystems
• Present Twilio's technical roadmap and vision to customers
• Partner with the Specialist team to capture technical and business requirements

Senior Principal Field Architect – AI Agents

• Begin each bullet with an action-oriented verb: (generate, identify, perform, cultivate, etc.)
• Begin each bullet with an action-oriented verb: (generate, identify, perform, cultivate, etc.)
• Begin each bullet with an action-oriented verb: (generate, identify, perform, cultivate, etc.)
• Begin each bullet with an action-oriented verb: (generate, identify, perform, cultivate, etc.)
• Begin each bullet with an action-oriented verb: (generate, identify, perform, cultivate, etc.)

Business Intelligence Developer

• Utilize advanced analytical techniques to analyze large datasets, extract meaningful insights, and provide actionable recommendations to enhance revenue operations efficiency.
• Develop and maintain automated data reconciliation and quality checks to proactively identify and resolve discrepancies, ensuring accuracy and consistency of critical reports and dashboards.
• Create compelling visualizations to effectively communicate complex data insights, making information accessible and actionable for a diverse audience.
• Build and maintain data models to support GTM, helping the organization make informed strategic decisions.
• Drive the automation of our business intelligence ecosystem by treating dashboards and semantic layers as code using Git, automated testing frameworks, and CI/CD pipelines.
• Work closely with various teams, including Sales, Marketing, Finance, and Product, to understand business requirements and provide analytical support.
• Identify opportunities to enhance data quality, reporting processes, and analytics tools to drive continuous improvement in data analysis capabilities.

Senior Tax and Compliance Analyst – Payroll

Senior Engineering Manager – Conversational Agents

Program Manager

Senior Principal Product Manager

Software Engineer, L3

Senior Software Engineer, L3

Software Engineer, L2

Senior Customer Success Manager

Principal Software Engineer

Director of Demand Generation

Manager, Fraud Operations

Senior Global Event Manager, Content Operations – Production

Senior Principal Field Architect – AI Agents

Software Engineer, L2

Staff Business Intelligence Engineer