Twilio

Frontend Engineer

• Design, develop, test and deploy new features using technologies such as React, Typescript, Playwright, Vitest and Buildkite.
• Own your own code, respond to incidents and participate in on-call rotation and participate in root-cause-analysis for incidents.
• Meet Definition of Done for the software you build.
• Refactor and reduce technical debt.
• Write automated unit and integration tests in a continuous integration and delivery environment.
• Manage your work through the use of Github, Jira, and Twilio’s build/deploy systems.
• Collaborate with other team members, including Product leadership, influence, own, and work to improve the platform.
• Actively participate in design and code review, backlog refinements and other agile ceremonies and work with team members to meet team’s sprint commitments.
• Work independently or with your team to troubleshoot/determine resolution for issues in your team's domain.
• Be responsible for documentation of projects you work on.
• Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment.

Frontend Software Engineer

Operations

• Learn how to read customer contracts.
• Implement customer pricing in the system
• Review contracts that are implemented.
• Assist other teams as required throughout the quarter.
• Take part in Month/Quarter/Year End close activities.

Billing Operations Analyst II

Compliance

• Establish and execute country-level programs that align with Twilio’s short-term and long-term telecom compliance strategy.
• Manage weekly compliance operating rhythm for your assigned countries, triaging developments and escalating critical issues to senior management.
• Identify potential compliance risks and work cross-functionally to implement mitigation strategies
• Own the corporate governance of regional initiatives by maintaining internal policies and procedures that ensure adherence to international telecommunications standards
• Partner with Product and Engineering teams to drive innovation in compliance initiatives while identifying potential monetization opportunities.
• Collaborate with internal functions to develop training materials and educate employees on evolving regulatory requirements.
• Update senior leadership regularly on strategy execution and performance

Corporate Telecom Compliance Manager

Sales Development Rep

• Drive lead qualification and nurturing of Twilio.org’s named account customers across community & social services, healthcare, education, and the public sector.
• Be responsible for net new customer acquisition and driving new revenue while maintaining the highest levels of customer satisfaction.
• Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs.
• Continually add net new contacts to Salesforce for existing accounts.
• Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.
• Be an owner to drive deals forward, knock down obstacles for our customers and internally, and find the best solution for each customer, and recommend process improvements to support the whole team.
• Develop expertise in the social impact, nonprofit, and public sector markets to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions.
• Have world-class interpersonal and communication skills to make complex technical and financial details sound simple.
• Ability to balance competing priorities and manage multiple projects/deals at the same time.

Sales Development Representative, Public Sector

Full-stack Engineer

• Build and own backend product capabilities for Stytch’s identity platform on Twilio.
• Partner with Product and Engineering leadership to set direction, translate customer needs into product capabilities.
• Collaborate across Twilio and Stytch teams to align on architecture and integrate platform capabilities.
• Operate with deep technical ownership: author design docs, drive key technical decisions, review code.
• Build in ambiguity—break down complex problems and design developer experiences that delight customers.
• Improve production quality and resilience through strong observability, incident response and remediation.
• Mentor and support other engineers through pairing, feedback, and knowledge-sharing.

Software Engineer, L3

• Design, develop, and implement high-quality applications.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Participate in code reviews to ensure code quality and adherence to coding standards.
• Troubleshoot and debug issues to ensure smooth application performance.
• Own and operate high-scale cloud based systems and services.
• Document technical specifications and procedures.
• Manage your work through the use of Github, Jira, and our build/deploy systems.

Software Engineer, L2

Account Executive

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Strategic Account Executive, German Speaking

Pricing Analyst

• Lead the charge in integrating AI and automation into our transfer pricing workflow
• Oversee the end-to-end global transfer pricing lifecycle, including the preparation and review of Master Files, Local Files, and Country-by-Country Reporting (CbCR)
• Lead the operational transfer pricing process—setting, monitoring, and adjusting intercompany prices throughout the year
• Document complex intercompany transactions and develop robust policies for the valuation of intangible assets (IP), know-how, and customer relationships
• Manage global transfer pricing audits and controversy matters

Transfer Pricing Manager

• Manage and expand customer accounts within Twilio.org’s Self-Service and Named Account customers across community & social services, healthcare, traditional NGO’s, Humanitarian aid, Credit Union and other miscellaneous non-profit customers.
• Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs.
• Manage entire sales cycles and own a book of business with the goal of closing new revenue, protecting revenue and driving upsell and cross-sells while managing your assigned account list and addressing issues that may arise.
• Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results.
• Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to execute renewals, address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.
• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager.
• Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn.
• Be an owner to drive deals forward, knock down obstacles for our customers and internally, and find the best solution for each customer, and recommend process improvements to support the whole team.
• Develop expertise in the social impact and nonprofit market to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions.
• Have world-class interpersonal and communication skills to make complex technical and financial details sound simple.
• Ability to balance competing priorities and manage multiple projects/deals at the same time.

Digital Sales Representative

Events

• Design, configure, and deploy AV systems and equipment, including audio and video conferencing systems, displays, microphones, and control systems.
• Manage AV infrastructure, troubleshoot technical issues, and provide timely resolutions to ensure uninterrupted AV services.
• Support remote, executive and in-person events, including setup, testing, and operation of AV equipment, ensuring seamless audio and visual experiences.
• Collaborate with internal stakeholders, event planners, and vendors to determine AV requirements and provide expert guidance on technical capabilities and limitations.
• Assist executives and presenters with AV setup and troubleshooting during industry conferences and high-profile events.
• Stay updated with the latest AV technology trends, tools, and best practices to ensure the organization remains at the forefront of AV capabilities.
• Conduct training sessions and create user documentation to empower employees to effectively utilize AV systems and equipment.
• Perform regular maintenance, upgrades, and system optimizations to ensure optimal performance and reliability of AV solutions.
• Monitor and analyze AV performance metrics, identify areas for improvement, and propose innovative solutions to enhance the AV experience.
• Occasional business travel will be needed so flexibility is necessary to support business objectives.

AV & Event Engineer – Level 4

• Design and build robust, scalable backend systems and APIs across Segment’s data platform.
• Collaborate cross-functionally with design, product, and other engineers to define solutions that balance usability, performance, and long-term architecture.
• Communicate technical decisions clearly - articulating trade-offs, customer impact, and team alignment.
• Troubleshoot and improve system reliability, debugging issues and refining operational tooling and processes.
• Participate in an on-call rotation for our managed services

Software Engineer, L2 Segment Team

• Manage and expand some of our most important ISV customer accounts.
• Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
• Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.
• Serve on a cross-functional account team with representatives from product, finance, support, and services teams.
• Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.
• Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.
• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce.
• Establish yourself as a trusted subject matter expert and share industry updates and changes with the GTM sales organization.

Strategic Account Executive 3 – ISV

Support Engineer

• Have experience supporting technical customer queries.
• Explaining complex concepts in clear, easily understood ways that build customer confidence.
• Demonstrate technical competency, empathy, and professionalism in your interactions with customers via email, phone, chat and video conferencing.
• Contribute to the Voice of the Customer and document interactions, root causes and issue resolution to help drive product enhancements that improve product supportability, quality and ease of use.
• WEAR THE CUSTOMER'S SHOES: Provide product support for a wide range of customer inquiries received via telephone, email, social media and chat.
• DRAW THE OWL: Identify ways to improve existing processes and procedures.
• BE AN OWNER & BE BOLD: Be the point of escalation for complex issues within support, and escalate to Product and Engineering teams as necessary.
• EMPOWER OTHERS: Coach, guide, assist newer members of the Customer Support team with customer issues.
• NO SHENANIGANS: Ensure Support SLAs and CSAT goals are consistently met and ticket queues are well managed.

Technical Support Engineer

Product Manager

• Define and execute the product roadmap for Enterprise AI spanning GTM and Corporate Functions
• Lead cross-functional product development across multiple business domains
• Build AI-powered solutions across Sales, Support, and Operations functions
• Build AI-powered solutions across Finance, Legal, and HR functions
• Leverage the Enterprise AI platform to build agentic solutions
• Integrate with enterprise systems to deliver seamless AI experiences
• Collaborate with business leaders to understand their strategic priorities and operational challenges
• Drive adoption and enablement by working directly with end users and gathering feedback
• Measure and communicate impact through clear metrics on productivity gains and efficiency improvements

Staff Product Manager – Enterprise AI

Manager

• Be involved driving efforts to resolve customer issues that are escalated thru email tickets, social media platforms, internal pathways, and thru email, phone, chat, or social platforms.
• Weekend coverage is part of the role, as is rotation schedules to assist with Support Duty Manager coverage, and on occasion, Incident Oncall for customer facing incidents.
• Handle top escalations and major outage events; working cross functionally and engage key partners to drive effective communication and create a resolution.
• Participate in Support Duty Manager rotations, responding and triaging critical escalations and partnering Support Managers to identify the “tiger team” appropriate resources, mitigation plan to resolve customer issues and unblock customers.
• Participate in customer-facing incidents through an on-call rotation, during high-impact situations.
• Participate in regular incident review meetings, track and improve key metrics for incident quality and effectiveness, and identify areas for process improvements.
• Partner with TAM and AE on post-mortem discussions with customers and act as their advocate to champion feedback and betterments to Product and Engineering.
• Develop and maintain unified escalation processes to reduce resolution time on business critical issues.
• Provide technical and soft-skills mentoring to Support Engineers.