Trustly

Chief of Staff

• Serve as Chief of Staff to Trustly's P&T leadership — managing the leadership operating cadence, preparing executive materials, driving follow-through on key decisions, and acting as a force multiplier for senior leaders.
• Own Trustly's P&T PMO — establishing and running the program management frameworks, tooling, and reporting that give leadership clear visibility into the status, risks, and dependencies of major initiatives.
• Lead cross-functional program management for Trustly's H2 2026 hiring and team-building initiative — coordinating across Recruiting, Finance, and P&T leaders to keep the program on track.
• Identify and drive resolution of organizational blockers — acting as a trusted intermediary who can surface issues, facilitate decisions, and align stakeholders across teams and time zones.
• Own P&T planning cycles — headcount planning, OKR tracking, budget coordination, and the quarterly business review process.
• Partner with the CEO, CTO, and CPO on strategic initiatives, board prep, and special projects as needed.

Chief of Staff – Head of PMO

Solutions Engineer

• Build and lead Trustly's US Solutions Engineering team — covering pre-sales engineering, implementation, and technical account management across our merchant base.
• Own the technical onboarding experience for new merchants — driving down time-to-live, reducing integration friction, and ensuring merchants launch with confidence.
• Partner with Sales and Commercial teams on enterprise deals — leading technical discovery, scoping integrations, and presenting Trustly's capabilities to merchant engineering and product teams.
• Act as the primary escalation point for complex technical merchant issues — coordinating with Product and Engineering to drive resolution and feed learnings back into the product roadmap.
• Develop scalable integration resources, documentation, and tooling that enable merchants to self-serve and reduce support burden over time.
• Establish metrics and reporting for Solutions Engineering performance — time-to-integrate, merchant health, escalation volume, and team productivity.

VP, Solutions Engineering

Vice President

• Own the design vision and quality bar for Trustly's global product surfaces.
• Build and lead a team of product designers, protect the integrity of the consumer experience through periods of rapid growth.
• Act as a key voice in shaping what Trustly builds and how it feels.
• Set and defend the design vision, design language, and quality standard for Trustly's consumer and merchant-facing products.
• Build, lead, and mentor a team of product designers across multiple product surfaces; establish design culture, processes, and ways of working that scale with the organization.
• Own Trustly's design system – ensuring consistency, accessibility, and efficiency across teams and platforms.
• Partner closely with Product and Engineering leadership to integrate design deeply into every stage of the product development cycle.
• Drive user research and usability testing practices that ground design decisions in real user needs and behaviors.
• Act as a strategic design voice in executive conversations – advocating for design investment and articulating the business value of exceptional experience.

VP, Design

• Define and execute Trustly's US bank partnership strategy — identifying target institutions, building relationships at the executive level, and closing agreements that expand Trustly's network and capabilities.
• Own and manage a portfolio of existing bank relationships — deepening partnerships, resolving issues, and driving mutual value creation across Trustly's ODFI network and data partnerships.
• Work closely with Product and Technology teams to translate bank partnership opportunities into product roadmap priorities and technical requirements.
• Stay current on the US banking regulatory and competitive landscape — including ACH, RTP, FedNow, open banking regulations, and evolving data access frameworks — and advise Trustly's leadership accordingly.
• Represent Trustly at industry events and forums relevant to bank partnerships, open banking, and payments infrastructure.
• Build and lead a small, high-performing team of bank relationship managers as Trustly's banking network scales.

VP, Banks

Artificial Intelligence

• Define and own Trustly's AI enablement strategy, roadmap, and success metrics
• Build and lead a high-performing team of AI engineers, platform engineers, and ML practitioners
• Drive the evaluation, adoption, and integration of foundation models, LLM orchestration frameworks
• Establish governance and standards for responsible AI use
• Partner with Product and Engineering leaders to identify and prioritize AI-powered features
• Serve as a thought leader and internal evangelist for AI

VP, AI Enablement

Security Engineer

• Own security assessment and risk management for Trustly's AI and LLM systems — including Claude, MCP server implementations, agentic workflows, and AI-assisted developer tooling.
• Define and implement security controls, access governance, and monitoring frameworks for AI systems — covering prompt injection, data leakage, model misuse, and agentic system abuse scenarios.
• Partner closely with the AI Enablement team to embed security from the start of AI feature development — conducting threat modeling, reviewing architectures, and advising on safe deployment patterns.
• Build and maintain tooling for AI-specific security monitoring — detecting anomalous model behavior, unauthorized data access, and policy violations in real time.
• Develop and maintain AI security standards, guidelines, and training resources for engineering teams across Trustly — making it easy for engineers to build with AI safely.
• Stay at the leading edge of AI security research — tracking emerging attack vectors, defensive techniques, and regulatory developments relevant to LLM and agentic system security.

Staff Security Engineer – AI Enablement

AI Engineer

• Design, build, and maintain Trustly's core AI platform
• Partner with product and engineering teams across Trustly to embed AI capabilities into core products
• Establish and own evaluation standards for AI systems
• Lead technical discovery and prototyping on high-ambiguity problems
• Drive internal AI adoption by creating reusable libraries, patterns, documentation, and enablement resources
• Collaborate with the VP of AI Enablement and cross-functional stakeholders

Staff AI Enablement Engineer

Director

• Own the technical roadmap and execution for Trustly's bank connector infrastructure.
• Lead and develop a team of engineers building and maintaining bank integrations at scale.
• Drive Trustly's AI-centric approach to bank connectors leveraging LLMs and AI-assisted tooling.
• Monitor, triage, and resolve connectivity issues across Trustly's bank network.
• Partner with the VP of Banks and commercial teams to prioritize bank coverage based on merchant demand and strategic value.
• Stay current on open banking regulatory developments, bank API standards, and data access frameworks.

Director, Bank Connectors

People Operations

• Assist with day-to-day HR operations - including organizational changes - to power business success
• Help design, document, and implement our foundational People frameworks, templates, and key initiatives across the entire employee lifecycle
• Act as the first point of contact for employee inquiries, resolve or escalate issues, and proactively foster a positive workplace culture
• Manage employee records, handle incoming HR tickets, and maintain absolute data integrity across our HR systems
• Help facilitate smooth performance review cycles, roll out development initiatives, and promote team well-being
• Leverage your solid understanding of local employment law to ensure strict policy compliance and protect the organization

People Partner

General

• Define and execute the strategy for Trustly’s global data platform, including data lakehouse architecture, streaming and batch pipelines, data cataloging, observability, and correctness.
• Own the end-to-end data engineering function, ensuring reliable, scalable, and cost-efficient data infrastructure that serves product, analytics, risk, and compliance use cases across all geographies.
• Drive the evolution of Trustly’s data stack, making deliberate build-vs.-buy decisions and managing a best-in-class ecosystem of data tools and vendors.
• Establish and enforce data standards, taxonomy, and governance frameworks that enable self-service access without sacrificing data quality or integrity.
• Partner with Engineering and Infrastructure teams to ensure the data platform meets the availability, security, and regulatory requirements of a globally operating payments company.
• Identify, develop, and steward Trustly’s highest-value proprietary datasets, including transaction-level payment data, bank account intelligence, consumer behavioral signals, and merchant performance data.
• Define a long-term data strategy that turns Trustly’s unique data assets into durable competitive advantages - for risk management, product differentiation, and potential new revenue streams.
• Oversee data governance, data lineage, and master data management programs, ensuring a single source of truth across the organization.
• Champion data quality and reliability as foundational standards, implementing frameworks that ensure confidence in data used for business-critical decisions.
• Collaborate with Legal, Compliance, and Privacy teams to ensure responsible and lawful use of data across all jurisdictions, including under GDPR, CCPA, and relevant open banking data regulations.
• Build and lead a world-class analytics function that delivers actionable insight to business stakeholders across Product, Finance, Risk, Operations, Sales, and the C-suite.
• Establish a self-service analytics culture, enabling non-technical teams to access, explore, and act on data confidently and safely.
• Own the development of key performance metrics, executive dashboards, and board-level reporting, ensuring data is accessible, accurate, and impactful at every level of the organization.
• Partner with merchant-facing teams to develop external analytics products and insights that deepen Trustly’s value proposition with key partners and enterprise clients.
• Lead Trustly’s machine learning and AI program, setting the technical vision and organizational structure for applied ML across fraud detection, risk scoring, payment success optimization, personalization, and operational automation.
• Build and grow a team of machine learning engineers and data scientists, establishing rigorous practices for model development, validation, deployment, and monitoring.
• Drive the responsible adoption of generative AI and large language models where they can create meaningful productivity or product value, with appropriate governance and oversight.
• Define and maintain Trustly’s AI ethics and model risk management framework, ensuring fairness, explainability, and regulatory compliance across all deployed models.
• Stay current with the rapidly evolving AI/ML landscape and translate emerging capabilities into concrete business opportunities for Trustly.
• Recruit, develop, and lead a high-performing, global team of data engineers, analytics engineers, data scientists, ML engineers, and BI analysts.
• Foster a data-driven culture across Trustly, partnering with senior leaders to raise the overall level of data literacy and analytical rigor in decision-making.
• Represent Trustly’s data capabilities externally with partners, regulators, and the broader industry, where relevant.
• Contribute to the broader technology leadership team, collaborating with the CTO and peer executives on cross-cutting strategy and resource allocation.

Chief Data Officer

Controller

• Prepare and review monthly, quarterly, and annual consolidated financial statements for the group
• Ensure compliance with IFRS / GAAP and statutory reporting requirements
• Coordinate financial reporting across subsidiaries and business units
• Manage the group consolidation process and associated systems
• Ensure accuracy of balance sheets, profit & loss statements & cash flow reporting
• Maintain strong internal financial controls and governance across the group
• Ensure accurate general ledger management and reconciliations
• Implement and improve financial policies and procedures
• Assist with variance analysis and financial insights to leadership
• Delivery of external and internal audits
• Assist the tax team in ensuring compliance with tax regulations, statutory filings, and financial regulations
• Statutory reporting and regulatory filings
• Be part of the leadership team for the Accounting and Financial Reporting functions across multiple entities or regions
• Provide guidance to subsidiary finance teams & ensure consistent reporting practices
• Promote best practice financial management across the organisation
• Provide financial analysis to support growth initiatives, acquisitions, or transformation projects
• Lead the project on analysing historical balances in the existing consolidation system; Identify and drive implementation of a new consolidation system, if needed, bearing in mind the accounting and commercial needs of the business
• Support integration of newly acquired businesses and improvement of financial systems and processes

Group Finance Controller

Financial Planning and Analysis

• Drive and coordinate the financial planning and reporting for all headcount, working closely with HR and departmental leads to manage global recruitment, hiring plans, and organizational structure changes.
• Lead the Opex budget and forecasting cycle, driving accountability and identifying opportunities for cost optimization and investment prioritization.
• Develop and own the financial models for sales capacity and headcount planning, partnering with the Commercial/Revenue Ops team to analyze and optimize productivity.
• Contribute to the end-to-end delivery of Group-level financial reporting, including monthly performance reviews and quarterly board material preparation.
• Synthesize complex financial results into clear, actionable insights for the Executive Management Team and the Board.
• Support the Group-wide budgeting and rolling forecast processes, performing detailed analysis and variance tracking.
• Design and maintain a global process for reviewing sales commission to ensure precision and financial control.
• Partner with Revenue Operations/Sales teams to align commission structures with profitability targets and evolving business strategy.
• Drive robust business partnering with key Group functions (e.g. HR, Ops, Legal) to manage budgets, and review performance.
• Work closely with cross-functional leaders (Product, Commercial, Corp Development) to provide financial clarity on strategic initiatives.
• Identify bottlenecks in the current reporting cycle and implement automated workflows to reduce manual intervention and cycle times.
• Proactively explore and implement AI and Machine Learning solutions for predictive modeling, anomaly detection, and variance analysis.

Senior FP&A Financial Analyst

• Act as a Strategic Co-Pilot: Drive performance-based discussions with WW Commercial and Operations leadership, moving beyond data delivery to provide strategic recommendations.
• Unlock Profitability: Lead deep-dive analyses into customer margins, pricing elasticity, and operational efficiency to identify leaks and growth opportunities.
• Build the Business Case: Own the financial modeling and storytelling for new investment proposals and commercial initiatives within the US Gaming and WW Pay sectors.
• Executive Influence: Distill complex financial performance into high-level insights for management, collaborating on executive-level presentations that shape company strategy.
• Master the Forecast: Lead the monthly, quarterly, and annual forecasting cycles for your domains, ensuring they aren't just projections but accurate roadmaps for the business.
• P&L Stewardship: Take full ownership of Domain P&Ls and regional OpEx, proactively flagging risks and identifying cost-saving or revenue-generating levers.
• Visualize Success: Design and maintain sophisticated KPI dashboards that provide real-time, actionable visibility into regional performance.
• Help build and refine the 'Trustly Playbook' for commercial finance, automating manual reporting to shift the team's focus from data gathering to strategic insight.
• Collaborate with Group FP&A, Accounting, and Data Analytics teams to enhance data quality, improve internal reporting tools, and automate finance processes.