Trustly

Controller

• Prepare and review monthly, quarterly, and annual consolidated financial statements for the group
• Ensure compliance with IFRS / GAAP and statutory reporting requirements
• Coordinate financial reporting across subsidiaries and business units
• Manage the group consolidation process and associated systems
• Ensure accuracy of balance sheets, profit & loss statements & cash flow reporting
• Maintain strong internal financial controls and governance across the group
• Ensure accurate general ledger management and reconciliations
• Implement and improve financial policies and procedures
• Assist with variance analysis and financial insights to leadership
• Delivery of external and internal audits
• Assist the tax team in ensuring compliance with tax regulations, statutory filings, and financial regulations
• Statutory reporting and regulatory filings
• Be part of the leadership team for the Accounting and Financial Reporting functions across multiple entities or regions
• Provide guidance to subsidiary finance teams & ensure consistent reporting practices
• Promote best practice financial management across the organisation
• Provide financial analysis to support growth initiatives, acquisitions, or transformation projects
• Lead the project on analysing historical balances in the existing consolidation system; Identify and drive implementation of a new consolidation system, if needed, bearing in mind the accounting and commercial needs of the business
• Support integration of newly acquired businesses and improvement of financial systems and processes

Group Finance Controller

Financial Planning and Analysis

• Drive and coordinate the financial planning and reporting for all headcount, working closely with HR and departmental leads to manage global recruitment, hiring plans, and organizational structure changes.
• Lead the Opex budget and forecasting cycle, driving accountability and identifying opportunities for cost optimization and investment prioritization.
• Develop and own the financial models for sales capacity and headcount planning, partnering with the Commercial/Revenue Ops team to analyze and optimize productivity.
• Contribute to the end-to-end delivery of Group-level financial reporting, including monthly performance reviews and quarterly board material preparation.
• Synthesize complex financial results into clear, actionable insights for the Executive Management Team and the Board.
• Support the Group-wide budgeting and rolling forecast processes, performing detailed analysis and variance tracking.
• Design and maintain a global process for reviewing sales commission to ensure precision and financial control.
• Partner with Revenue Operations/Sales teams to align commission structures with profitability targets and evolving business strategy.
• Drive robust business partnering with key Group functions (e.g. HR, Ops, Legal) to manage budgets, and review performance.
• Work closely with cross-functional leaders (Product, Commercial, Corp Development) to provide financial clarity on strategic initiatives.
• Identify bottlenecks in the current reporting cycle and implement automated workflows to reduce manual intervention and cycle times.
• Proactively explore and implement AI and Machine Learning solutions for predictive modeling, anomaly detection, and variance analysis.

Senior FP&A Financial Analyst

• Act as a Strategic Co-Pilot: Drive performance-based discussions with WW Commercial and Operations leadership, moving beyond data delivery to provide strategic recommendations.
• Unlock Profitability: Lead deep-dive analyses into customer margins, pricing elasticity, and operational efficiency to identify leaks and growth opportunities.
• Build the Business Case: Own the financial modeling and storytelling for new investment proposals and commercial initiatives within the US Gaming and WW Pay sectors.
• Executive Influence: Distill complex financial performance into high-level insights for management, collaborating on executive-level presentations that shape company strategy.
• Master the Forecast: Lead the monthly, quarterly, and annual forecasting cycles for your domains, ensuring they aren't just projections but accurate roadmaps for the business.
• P&L Stewardship: Take full ownership of Domain P&Ls and regional OpEx, proactively flagging risks and identifying cost-saving or revenue-generating levers.
• Visualize Success: Design and maintain sophisticated KPI dashboards that provide real-time, actionable visibility into regional performance.
• Help build and refine the 'Trustly Playbook' for commercial finance, automating manual reporting to shift the team's focus from data gathering to strategic insight.
• Collaborate with Group FP&A, Accounting, and Data Analytics teams to enhance data quality, improve internal reporting tools, and automate finance processes.

Senior Finance Business Partner

Payroll

• Assist with the monthly payroll cycle by collecting data, validating inputs, checking for discrepancies, and supporting final closing activities.
• Coordinate with our external payroll BPO to ensure data is submitted on time, and assist with collecting necessary documentation for statutory reporting (eSocial).
• Administer employee benefits (health, dental, meal vouchers, life insurance). Assist with monthly reconciliations and review vendor invoices for accuracy before passing them to Accounting.
• Track and monitor vacation schedules, sick leaves, and time-off requests. Support ensuring calculations for vacations and terminations are processed accurately and within local deadlines.
• Execute the payroll and benefits setup for new hires during the onboarding process. Maintain accurate and up-to-date employee records across all Payroll and HR systems.
• Process employee expense reimbursements through payroll. Assist in compiling monthly data for routine reports (such as benefits utilization and cost tracking).
• Act as the first line of support for employees' day-to-day inquiries regarding payroll, benefits, and time-off, escalating complex issues when necessary.

Associate Payroll Analyst

Manager

• Own Dataset & Curation — Build and own Trustly's proprietary "competitive truth" dataset by ingesting customer call recordings (Gong/Chorus), Slack field channels, win/loss interviews, CRM notes, RFP responses, and partner debriefs. Curate, validate, and tag inputs so AI synthesis stays high-fidelity, evidence-grounded, and traceable back to the source conversation.
• AI-Augmented Market Pulse — Orchestrate an always-on monitoring layer that ingests competitor earnings calls, press, product releases, pricing pages, patent filings, and hiring signals. Use LLM-driven synthesis to surface high-priority shifts in near real time, with human validation before raw signal becomes published intelligence.
• Open-Banking & Pay-by-Bank Market Foresight — Establish Trustly as an industry expert on data and pay-by-bank trends globally. Use AI to synthesize broad-market inputs (regulatory filings, analyst reports, competitor disclosures, public commentary) into a quarterly Market Foresight report highlighting 3–5 high-leverage shifts in the landscape.
• Evidence-Grounded Asset Library — Maintain a centralized library of battle cards, objection handling guides, win/loss insights, and competitive scenarios. This person works very closely with AI generated drafts from the field signal datasets; functioning as the human validation, sharpener, and stress-tester against real competitor activity. Every market claim/position must have a source.
• Sales Enablement Partnership — Equip Sales Enablement with rapid-response talk-tracks within hours of a competitor move — AI-drafted from the latest field signal, validated before reaching reps. Provide a queryable interface so Sales Enablement and account execs can pull on-demand intelligence ("what are we hearing about [competitor X] this month?") without waiting on a request cycle.
• Product & Roadmap Input — Partner with Product Leadership to translate AI-synthesized competitive and market patterns into roadmap implications — surfacing competitor GTM moves, commercial approach shifts, and adoption patterns, not just feature deltas.
• Executive Briefings — Deliver Trustly leadership a recurring "so what" synthesis of competitor moves and market dynamics — AI-drafted from the dataset, human-curated into clear, decisive narratives that inform strategy.

Manager, Market & Competitive Intelligence

General Counsel

• Support the execution of Trustly's privacy strategy for the Americas region, ensuring compliance with US federal and state privacy laws (including CCPA/CPRA, applicable state privacy laws, and federal sector-specific regulations such as GLBA and FCRA), Canadian privacy laws (including PIPEDA and Quebec Law 25), and Brazilian privacy law (LGPD);
• Conduct privacy impact assessments for new products, services, features, and business initiatives.
• Provide practical, business-focused legal advice on privacy matters to internal stakeholders.
• Advise on data subject rights requests (including rights to access, opt out etc).
• Support privacy breach preparedness and incident response efforts for the Americas region, including contributing to incident response plans, coordinating breach investigations, and managing notifications to supervisory authorities and communications to data subjects.
• Advise on and support the negotiation of data processing agreements, data transfer mechanisms (including standard contractual clauses, adequacy decisions, and other transfer tools), and privacy terms with vendors, partners, and customers.
• Monitor legislative and regulatory developments affecting privacy and data protection in the Americas, including tracking US federal and state developments, providing timely analysis and recommendations to senior leadership.
• Collaborate closely with the global Privacy & DPO team to ensure alignment on privacy strategies, share best practices, and coordinate cross-regional privacy initiatives.
• Develop and maintain privacy documentation, including records of processing activities, legal advice notes and privacy compliance registers.
• Support privacy-related audits, assessments, and due diligence activities.

Privacy Counsel – Americas

Sales

• Drive market expansion by balancing long-term Enterprise bets with high-velocity Mid-Market revenue generation.
• Take ownership of your pipeline. You are responsible for proactive hunting and lead generation.
• Structure the sales approach for the UK market.
• Target and acquire high-value accounts by engaging everyone from technical product managers to C-level executives.
• Lead cross-functional engagements to ensure complex technical integrations translate into high-volume live transactions.
• Provide critical market insights to our innovation and leadership teams to ensure Trustly remains the UK market leader.
• Represent Trustly as a Thought Leader at industry forums.

Senior Sales Manager

Data Scientist

• Develop novel, state-of-the-art AI and machine learning models to support risk strategies;
• Recommend data-driven, risk-based business decisions to positively impact KPIs across Trustly's payment portfolio;
• Conduct analysis to measure model performance, compare performance across multiple models, and influence model strategy and selection decisions;
• Collaborate with ML Engineers to deploy AI/ML models and strategies in Trustly's decision engine;
• Explore raw source data, perform feature research and engineering to support decisioning capabilities;
• Support development and maintenance of risk modeling infrastructure, working closely with ML Engineers and MLOps;
• Develop data- and business-driven risk prevention rules and strategies;
• Monitor risk and decision trends and performance, providing ongoing optimization adjustments as needed.

Senior Data Scientist

Customer Support

• Troubleshoot, escalate, and resolve client and customer questions or issues.
• Support existing clients, end users of clients, and third parties for processing.
• Support customers across channel types - email, chat/messaging, and phone (video in the future).
• Use a systematic approach to isolating, understanding, and solving complex problems.
• Help customers maximize benefits of using Trustly products & services.
• Own a customer issue end-to-end, engaging others for timely resolution.
• Answer questions related to implementations at enterprise merchants (APIs, UI, Transaction inquiries, etc).
• Answer questions related to financial and payment transactions, which include payment status, payment declines, transaction inquiries, and collections inquiries.

Client Support Specialist

Web Designer

• Develop and maintain customized pages, plugins, and templates.
• Own the technical integration between the website, our support tech stack, and analytics platforms.
• Act as the strategic liaison between Support Operations, UX, Marketing, and technical teams.
• Manage a high-volume backlog of requests.
• Support the optimization of website performance and effectiveness, including the design and deployment of A/B tests.
• Own the version control and management of releases or enhancements.
• Actively monitor key performance metrics to identify trends, performance bottlenecks, or technical issues.

Senior Web Designer

• Manage Trustly’s global tax compliance process to ensure that Trustly always reports and pays the correct amount of tax globally, Including:
• Reviewing corporate tax computations and returns
• Review of VAT returns and EC sales lists
• Tax compliance calendar tracking and management
• Manage quarterly and year-end compliance timelines/tasks
• Assisting with the preparation of transfer pricing calculations
• Act as the main point of contact for Trustly’s global tax outsource provider
• Act as a touchpoint between wider Finance and Tax for data collection
• Assisting the tax team with key projects
• Assist with audits and inquiries from tax authorities
• Identify and implement digital solutions to enhance efficiency and streamline tax compliance and other tax processes
• Assisting with other key tax reporting requirements (e.g. DAC 6 and CESOP) and compliance related tasks related to being a regulated entity and financial institution (e.g. FATCA and CRS returns)
• Assist with monitoring tax legislative changes and assess potential impact to the business

Tax Manager

Financial Crime

• Analyze and evaluate the risk profiles of high-risk individuals, ensuring all assessments are backed by comprehensive data and documentation.
• Lead investigations into potential matches against national and international sanctions lists, as well as Politically Exposed Persons (PEPs) and their known associates.
• Record of investigations, risk decisions, and supporting evidence to ensure full traceability and adherence to regulatory standards.
• Identify and escalate complex cases or suspicious activities to the appropriate internal functions.
• Act as a key stakeholder in the four-eye principle process, conducting peer reviews and assessing the quality of remediations, screenings, and investigations.
• Drive team efficiency by outlining weekly task schedules and ensuring all priority assignments are addressed within set deadlines.
• Assist in updating and amending internal KYC guidelines to ensure they remain aligned with evolving regulatory requirements and internal routines.