Trustly

Account Manager

• Act as the primary People Partner for the AMER region, owning employee relations, HR policy guidance, and compliance while ensuring full alignment with global People strategy.
• Drive organizational development across AMER - improving structures, ways of working, and manager capabilities to support scalable, high-performing teams
• Partner with Talent, Total Rewards, and global People Enablement to implement and improve key people programs (performance management, development, feedback, engagement, succession).
• Strengthen tools, processes, and training that enable managers to set goals, develop talent, assess performance, and drive accountability.
• Lead and support talent reviews, development planning, and succession processes, ensuring consistency and clear decision-making.
• Provide hands-on coaching to AMER leaders on org design, change management, talent planning, and complex people topics.
• Communicate new and updated people programs, policies, and processes clearly across the region.
• Manage employee relations issues and investigations with sound judgment and alignment to global standards.
• Model strong execution, clear communication, and constructive collaboration to foster a culture of ownership and operational excellence.

People Partner Manager

Solutions Engineer

• Provide presales product and technical support to the Go To Market team to help close new deals and upsells
• Prepare and develop technical presentations to explain Trustly’s products and their benefits to customers, developers, and operational teams
• Help validate the quality of new opportunities through review of the merchant’s technical aptitude and the development team’s engagement
• Propose, scope, and define solutions for merchant integrations in order to achieve the merchant’s goals and to optimize Trustly revenue
• Work closely with the Implementations team to kick off new merchant implementations and ensure all relevant solution designs are documented and complete
• Partner with the Sales team to understand potential business opportunities with customers and prospects, including researching and understanding prospects' strategic initiatives
• Serve as a respected subject matter expert on the Trustly platform and provide guidance and education to various Trustly teams requiring insight on merchant integrations and general product functionality
• Provide guidance to the Product team on new feature requirements and help to identify functionality gaps in the Trustly product suite
• Assist the Sales team with answering RFP technical questions
• Attend strategic in person client meetings and support the Go To Market team at industry conferences
• Drive key internal projects that help Trustly achieve strategic goals, often including interfacing with Trustly leadership
• Solicit and log client feedback and evaluate data to create new sales and marketing strategies to target customers
• Define and build performance metrics and KPIs as meeting part of the global objectives of the Implementation team
• #LI-Remote

Senior Solutions Architect

Software Engineer

• Manage and oversee a domain consisting of multiple engineering managers and teams
• Partner closely with a Product Manager (PM) counterpart to jointly deliver on the domain’s objectives, forming a cohesive leadership duo
• Work closely with your PM counterparts to deeply understand business problems and translate them into effective organizational, architectural and technical solutions
• Drive operational and technical excellence, take ownership of the domain’s delivery, technical roadmap and key architectural decisions
• Balance innovation and delivering with speed with scalability, reliability, and performance requirements
• Coach and shape the organization towards high-performing teams
• Advocate for and implement best practices in software engineering, ensuring alignment to Trustly’s standards, processes and ways-of-working
• As a member of Trustly's Senior Technology Leadership team help drive improvements to Trustly's engineering competence
• Play a key role in attracting, developing, and retaining top engineering talent for Trustly
• Shape Trustly engineering standards, processes and ways-of-working
• Build a culture of Empowerment and Servant Leadership

VP Engineering

Product Manager

• Lead the next phase of our AI financial coach, evolving it into a fully personalised, adaptive, conversational system that guides consumers towards their goals.
• Partner with AI/LLM engineers to shape and refine the conversational and predictive behaviours of the coach — from how it reasons about money to how it guides users through budgeting, avoiding fees, and planning ahead.
• Define and continuously improve evaluation approaches — both quantitative and qualitative — to monitor accuracy, tone, clarity, safety, and how well the coach completes real financial-coaching tasks.
• Define the coaching logic, personalisation rules, and “reasoning framework” of the coach — when to nudge, when to step in, when to stay quiet.
• Own the AI × human interaction design: tone, empathy, trust, explainability, safety, and compliance ensuring it hits the desired brand tone of voice.
• Measure outcomes not only through engagement but visible improvements in financial health (savings, fewer overdrafts, more stability) from a consumer’s open banking data.
• Design and iterate on engagement systems that make progress towards positive financial habits rewarding (streaks, milestones, progress bars, missions, challenges).
• Own motivational loops built on behavioural science — turning short-term actions into long-term habits without manipulation or compliance risk.
• Partner with UX researchers and behavioural scientists to define user psychology frameworks that demonstrate real behavior change.
• Collaborate with data teams to personalise challenges and goals based on each user’s behaviour, needs, and risk profile.
• Define and track key behavioural engagement metrics such as DAU/MAU, streak completion, task participation, and retention as well as the key financial metrics - unit product economics and overall financial viability of the GoConsumer service.
• Work with Product Marketing to position these gamified experiences as a core part of our narrative and differentiation in a crowded market.
• Leverage technical understanding (CS, AI, ML, modern architecture) to work seamlessly with engineering, make smart trade-offs, and maintain scalability and security.
• Present product strategy, learnings, and performance to executive leadership.
• Partner tightly with Compliance, Risk, Data, and Operations to ensure everything meets regulatory and safety standards.
• Drive us toward product-market fit by identifying the highest-value user problems, validating what truly moves financial outcomes, and rapidly iterating the coach’s behaviours, features, and engagement loops based on real user data, experiments, and feedback.

Staff Product Manager

People Operations

• Manage day-to-day administrative tasks, including answering incoming HR tickets, maintaining and updating employee records in our HR systems, and ensuring data accuracy
• Act as a super-user for our core HR system, assisting with data entry, reporting, and process execution
• Serve as a first point of contact for routine employee questions on HR policies and procedures, escalating complex issues to the appropriate People Partner
• Assist in ensuring employee policies and local processes comply with relevant EU labor law and regulations, and support general compliance efforts
• Assist People Partners in the coordination and administration of key HR cycles, such as performance reviews, development initiatives, and annual policy updates
• Support People Partners in administrative tasks related to employee well-being and engagement initiatives
• Provide administrative support related to union matters, ensuring documentation is accurate and timelines are met.

People Coordinator

• Lead HR operations initiatives, including organizational restructuring, process optimization, and people policies, to drive business success
• Employee relations: Serving as a first point of contact for employee questions and concerns, escalating issues as needed, and helping to maintain a positive culture
• Administration: Managing and maintaining employee records, both physical and digital, and managing administrative tasks such as answering incoming HR tickets and ensure or HR system and data are up to date
• Performance and development: Assisting with performance review cycles and helping to implement HR policies and initiatives
• Culture and engagement: Supporting and promoting employee well-being
• Maintain strong relationships with unions, ensure compliance and have a good understanding of employment law
• Support in day to day HR operations topics and give guidance on topics such as labor law, employee development, people management and change management

People Partner

Support Engineer

• Subject Matter Expert (SME) for resolving complex incidents (escalations).
• Support Post-Incident Reviews (PIR) as SME.
• Provide advanced technical support (log analysis and diagnostics) for internal and external stakeholders.
• Escalate support requests to Tier 3 (Engineering and SRE).
• Escalate incidents to Tier 3 (Engineering and SRE).
• Create and maintain a log of issues and their resolutions.
• Proactively identify trends and recurring issues.
• Create and maintain knowledge base articles.
• Deliver internal training and share knowledge across teams.
• Communicate with customers regarding support requests when necessary.
• Test and validate bug fixes identified during support requests.
• Issue internal Change Management notifications.
• Act as SME for new feature consultations with the Product team.
• Participate in on-call rotation.
• Send external (mass or individual) notifications upon request.

Associate Technical Support Analyst

General Counsel

• Reviewing, drafting, revising, and interpreting a broad range of both inbound and outbound commercial agreements with merchants, partners, financial institutions, and vendors;
• Proactively managing and leading negotiations of agreement terms and conditions;
• Analyzing Trustly’s agreements and developing strategy to implement necessary updates;
• Working with the go-to-market teams, strategic partners, and management to implement creative solutions to novel challenges;
• Advise management and internal stakeholders regarding agreements, terms and conditions and other items;
• Maintaining and updating Trustly’s standard form of agreements to streamline the contracting process, mitigate risk for Trustly, and align with Trustly’s policies and applicable law;
• Maintaining and updating Trustly’s “playbook” to guide negotiations and approvals of commercial agreements;
• Protecting Trustly’s interests by mitigating business and financial risk in commercial agreements;
• Leading or being a key participant in projects to improve internal processes, support new product initiatives, and strengthen partnerships with financial institutions to build for scale;
• Eager to jump in whenever help is needed and build cross-functional relationships;
• Assist with due diligence requests for our merchants, partnerships, and financial institutions as needed.

Senior Commercial Counsel

Product Analyst

• Design, implement, and analyze A/B and multivariate tests to optimize product features and drive conversion across both EU and US markets.
• Develop and maintain scalable data models within our data warehouse (e.g., dbt) to create single sources of truth for core product metrics.
• Build and deploy machine learning classification models (e.g., fraud detection, user segmentation) to enhance product quality and performance.
• Partner with Product Managers in the EU and US to define KPIs, prioritize features, and measure the impact of product launches.
• Conduct deep-dive analyses on complex product areas, translating findings into clear, persuasive recommendations for product improvements.
• Create and maintain automated dashboards and reports that provide real-time visibility into product health and user behavior.
• Collaborate with Data Engineering to ensure data quality, accessibility, and the implementation of proper tracking for new features.
• Educate and mentor product and business stakeholders on data interpretation and experimentation best practices.

Staff Product Analyst

Engineering Manager

• Lead, coach, and support a team of engineers, enabling them to perform at their best while fostering a culture of collaboration, ownership, and continuous learning
• Drive successful delivery of the team’s commitments, ensuring alignment with domain objectives and product goals
• Work hands-on with lead developers and engineers to design, implement, and maintain scalable systems and solutions aligned with Trustly’s technical standards
• Work closely with the product manager to define and prioritise the team’s roadmap, balancing short-term goals with long-term vision
• Ensure your team’s systems operate reliably in production, with high performance, availability, and maintainability
• Recruit, onboard, and mentor engineers, creating an environment where they can grow and thrive
• Advocate for and implement best practices in agile methodologies, DevOps, and engineering processes to continuously improve team effectiveness

Financial Planning and Analysis

• Drive the commercial strategy and execution for acquiring key financial services clients
• Own the full sales cycle - from lead generation and pitch to negotiation and contract closure
• Build and manage a strong, scalable pipeline aligned with business objectives and market trends
• Act as the primary contact for senior stakeholders at financial institutions, ensuring top-tier service and strategic alignment
• Lead onboarding and early-stage integration of new clients, collaborating with technical and operational teams
• Ensure compliance with regulatory, KYC, and risk requirements throughout the sales process
• Provide client and market insights to product, marketing, and leadership teams to support innovation and growth
• Represent the company at industry events and forums, building visibility and driving thought leadership in the sector

Head of Sales – Financial Services

Analytics Engineer

• Data Architecture and Modeling: Design, develop, and maintain scalable and robust data models to support reporting, business intelligence, and data analytics.
• Data Visualization: Develop and maintain insightful dashboards using Amazon QuickSight.
• Optimization and Automation: Identify and implement opportunities to improve efficiency, performance, and accuracy of current processes.
• Collaboration: Work closely with stakeholders to gather their business requirements and translate them into scalable data solutions.
• Data Quality and Governance: Establish and enforce best practices for data quality, documentation, and governance.
• Drive data literacy and adoption: Champion a data-driven culture within the organization by sharing knowledge, best practices, and promoting the use of data in decision-making.

Senior Data Insights Engineer

Customer Support

• Help to define and drive the evolution of our digital experiences for the services organization
• Encompass external support sites, content, bots, communities, SEO, and future technologies
• Leverage AI/ML capabilities to enhance and evolve customer experiences
• Evaluate the technology stack supporting digital experiences and recommend platform investments
• Define user stories and acceptance criteria to execute against the roadmap
• Manage dependencies effectively and ensure high-value delivery
• Provide hands-on support to configure or troubleshoot platforms when needed
• Apply a data-driven mindset to define KPIs for each platform
• Collaborate cross-functionally with teams to align and deliver best-in-class customer experiences

Digital Customer Experience Lead

Data Scientist

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A Trustly é líder em soluções de Open Banking, oferecendo um portfólio coeso de produtos financeiros e de pagamentos projetados para modernizar os pagamentos, reduzir custos e mitigar riscos. A empresa foca em disponibilizar pagamentos seguros e de baixo custo e serviços financeiros sem fricção por meio de conectividade líder no setor, oferecendo serviços como payouts instantâneos, onboarding de clientes, avaliação de risco e verificação de conta em tempo real. 

A Trustly atende a diversos setores, incluindo billers (empresas de cobrança), e-commerce, serviços financeiros e gaming, aproveitando dados financeiros de alta qualidade validados por bancos para aprimorar a experiência do usuário. Suas soluções são adaptadas às necessidades de grandes empresas (enterprise), com o objetivo de aumentar as taxas de aprovação, minimizar os custos de processamento e prevenir o risco de fraude. 

- funcionários

Fundada em 2008

💳 Fintech

💸 Finanças

🛍️ Comércio Eletrônico

Senior Data Scientist

2 minutos atrás

🇧🇷 Brasil – Remoto

⏰ Tempo Integral

🟠 Sênior

📊 Cientista de Dados

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Descrição

• Develop new novel and state of the art AI/machine learning models to support risk strategies;
• Recommend data-driven, risk-based business decisions to positively impact KPIs across Trustly's payment portfolio;
• Conduct analysis to measure model performance, compare performance across multiple models, and influence model strategy and selection decisions;
• Collaborate with ML Engineers to deploy AI/ML models and strategies in Trustly's decision engine;
• Explore raw source data, feature research and engineering, supporting decision capabilities;
• Support development and maintenance of risk modeling infrastructure, working closely with ML Engineers and ML Ops;
• Develop data and business-driven risk prevention rules and strategies;
• Monitor risk and decisions trends and performances, provide ongoing optimization adjustments as needed.

🎯 Requisitos

• University degree in mathematics, statistics, data science or another comparable field of study;
• Experience with Data Science/Machine Learning and AI;
• Experience developing statistical/machine learning/AI models and experiments;
• Risk experience in financial services, fintech or similar industry;
• Advanced skills in Python and SQL – Spark and Javascript also nice to have;
• Understanding of feature engineering and model development life cycle;
• Must have solid English skills to be able to communicate with English-speaking business stakeholders;

🏖️ Benefícios

• Bradesco health and dental plan, for you and your dependents, with no co-payment cost;
• Life insurance with differentiated coverage;
• Meal voucher and supermarket voucher;
• Home Office Allowance;
• Wellhub - Platform that gives access to spaces for physical activities and online classes;
• Trustly Club - Discount at educational institutions and partner stores;
• English Program - Online group classes with a private teacher;
• Extended maternity and paternity leave;
• Birthday Off;
• Flexible hours/Home Office - our culture is remote-first! You can work in every city in Brazil;
• Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats! Spoiler alert: Equipment can be purchased by you according to internal criteria!;
• Annual premium - As a member of our team, you are eligible to receive an annual bonus, at the company's discretion, based on the achievement of our KPIs and individual performance;
• Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that!

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Senior Data Scientist

• Act as the subject matter expert for all HR systems
• Drive system improvements, integrations, and automations to improve efficiency and accuracy
• Partner with HR, Payroll, and IT teams to manage system configurations, permissions, and workflows
• Support the implementation and roll-out of new tools or system modules
• Create and maintain reports and dashboards to support People analytics and compliance
• Train People team members and managers on system usage and best practices
• Ensure data integrity and support audits through regular system maintenance and checks
• Lead or support change management and communication efforts related to systems and processes

People Systems Partner

Data Engineer

• At Trustly: mission to deliver a better way to pay and get paid; making Pay by Bank the new standard at checkout; connecting merchants and consumers globally.
• Work-from-anywhere policy allows employees in Brazil, the U.S., and Canada to work remotely within their country of residence; remote-first culture in Brazil.
• About the team: The DataOps team ensures data from applications, APIs, and tools is delivered in a secure, scalable, and structured way across multiple environments; works with batch (Airflow) and streaming (Kafka) pipelines; maintains platforms like Redshift and QuickSight; enables analytics and supports Data Science.
• Design, implement, and maintain the scalable data platform infrastructure (AWS, Kubernetes, EMR, Redshift, Glue, etc.).
• Manage and evolve client-faced tools and frameworks for data processing (e.g., QuickSight, Redshift Editor, Athena IDE, Metabase).
• Build and maintain secure, automated CI/CD pipelines for data components and infrastructure-as-code.
• Collaborate with DevOps and Security teams to ensure compliance, reliability, and scalability of the data platform.
• Provide development environments, standardized workflows, and tooling (e.g., Sagemaker Studio, Athena IDE, Redshift Editor, etc.) to improve developer experience.
• Support version control, release workflows, and automation for data transformation, jobs, data workloads and integrations used by data producers and consumers.
• Ensure high availability and performance of data tools through observability and alerting integrations.
• Implement data quality and validation checks (e.g., dbt tests, unit tests).
• Contribute to maintaining data catalogs and documentation for lineage and governance.
• Investigate and resolve issues in data pipelines, workloads, and integrations to ensure SLAs are met.
• Documentation of data flows, architectural setup and data model.

DataOps Engineer, Data Tools

• Trustly is a Pay by Bank fintech connecting merchants and consumers across banks and countries.
• Provide Tier 2 technical services to merchants and internal teams (investigation and resolution of queries, real-time merchant technical escalations, developer support).
• Manage incidents proactively and reactively following ITIL best practices and support Post Incident Reviews (PIR).
• Perform advanced technical support including log analysis, diagnostics, debugging, and RESTful API troubleshooting.
• Escalate to Tier 3 (Engineering and SRE) for support requests and incidents, and test/validate bug fixes.
• Create and maintain issue logs, knowledge base articles, internal tools, and documentation; provide internal training and customer communication as needed.
• Participate in on-call rotation and external notifications and change management.