VP, Solutions Engineering

Trustly

VP of Solutions Engineering at Trustly managing pre-sales consulting and technical account management for merchants. Collaborating with teams to ensure successful integration and utilization of Trustly’s platform.

Posted 7/6/2026full-timeSan Francisco • California, New York • 🇺🇸 United StatesLead💰 $290,000 - $390,000 per yearWebsite

About the role

Key responsibilities & impact

Build and lead Trustly's US Solutions Engineering team — covering pre-sales engineering, implementation, and technical account management across our merchant base.
Own the technical onboarding experience for new merchants — driving down time-to-live, reducing integration friction, and ensuring merchants launch with confidence.
Partner with Sales and Commercial teams on enterprise deals — leading technical discovery, scoping integrations, and presenting Trustly's capabilities to merchant engineering and product teams.
Act as the primary escalation point for complex technical merchant issues — coordinating with Product and Engineering to drive resolution and feed learnings back into the product roadmap.
Develop scalable integration resources, documentation, and tooling that enable merchants to self-serve and reduce support burden over time.
Establish metrics and reporting for Solutions Engineering performance — time-to-integrate, merchant health, escalation volume, and team productivity.

Requirements

What you’ll need

10+ years of experience in solutions engineering, technical account management, or integration engineering, with at least 3 years in a leadership role.
Deep technical background — comfortable reading and writing code, reviewing API documentation, and engaging directly with merchant engineering teams on integration challenges.
Strong commercial instincts — you understand how technical decisions affect merchant outcomes and revenue, and you know how to communicate tradeoffs to both technical and non-technical audiences.
Experience in payments, fintech, or API-first platforms strongly preferred; familiarity with ACH, payment APIs, and webhook-based integrations a plus.
Builder mindset — you're energized by standing up a function, creating processes from scratch, and building a team in a fast-moving environment.
Excellent communicator and cross-functional partner; you earn trust quickly with merchants and internally with engineering and commercial stakeholders alike.

Benefits

Comp & perks

Flexible paid time off & generous PTO accrual plans
Comprehensive medical, dental, vision, and other insurances
FSA & HSA plans for medical and dependent care
Home office set-up allowance
Internet stipend
Retirement plan match for 401k and RRSP
Gender-neutral paid parental leave, and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Solutions EngineeringTechnical Account ManagementIntegration EngineeringAPI DocumentationWebhook-Based IntegrationsACHCoding ProficiencyTechnical OnboardingMetrics DevelopmentScoping Integrations

Soft Skills

Excellent CommunicationCross-Functional CollaborationTrust BuildingCommercial InstinctsBuilder Mindset