Chief of Staff – Head of PMO

Trustly

VP of Solutions Engineering building Trustly's US Solutions Engineering function. Collaborating with Sales, Product, and Engineering to ensure merchant success.

Posted 7/6/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $230,000 - $350,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in strategy, operations, and program management within fast-growing technology companies, particularly in fintech or payments. Excels in building trust with senior leaders, managing complex initiatives, and driving organizational alignment across teams and time zones.

Highest-signal resume keywords

10+ Years Experience In Strategy, Operations, Program ManagementFluent In Program And Project Management MethodologiesStrong Analytical And Strategic Thinking SkillsHigh EQ And Excellent Interpersonal SkillsExperience With Jira, Linear, Or Equivalent

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementProject ManagementStrategic PlanningBudget CoordinationOKR TrackingRisk ManagementDecision FacilitationCross-Functional CoordinationOrganizational Blocker ResolutionExecutive Material Preparation

Soft Skills

Exceptional OrganizationInfluencing Without AuthorityBuilding Trust QuicklyNavigating AmbiguityEffective Communication

Tools & Technologies

JiraLinearPMO StructuresReporting ToolsCollaboration Tools

Industry Keywords

FintechPaymentsTechnology CompanyChief Of StaffFast-Growing Organization

About the role

Key responsibilities & impact

Serve as Chief of Staff to Trustly's P&T leadership — managing the leadership operating cadence, preparing executive materials, driving follow-through on key decisions, and acting as a force multiplier for senior leaders.
Own Trustly's P&T PMO — establishing and running the program management frameworks, tooling, and reporting that give leadership clear visibility into the status, risks, and dependencies of major initiatives.
Lead cross-functional program management for Trustly's H2 2026 hiring and team-building initiative — coordinating across Recruiting, Finance, and P&T leaders to keep the program on track.
Identify and drive resolution of organizational blockers — acting as a trusted intermediary who can surface issues, facilitate decisions, and align stakeholders across teams and time zones.
Own P&T planning cycles — headcount planning, OKR tracking, budget coordination, and the quarterly business review process.
Partner with the CEO, CTO, and CPO on strategic initiatives, board prep, and special projects as needed.

Requirements

What you’ll need

10+ years of experience in strategy, operations, program management, or chief of staff roles at a fast-growing technology company; fintech or payments experience a strong plus.
Exceptionally organized — you run tight operating rhythms, produce crisp materials, and ensure nothing falls through the cracks in a fast-moving, complex organization.
Strong analytical and strategic thinker — comfortable synthesizing complex inputs into clear recommendations and navigating ambiguity without needing a perfect playbook.
High EQ and excellent interpersonal skills — you build trust quickly with senior leaders and across teams, and you know how to influence without authority.
Fluent in program and project management methodologies and tooling (experience with Jira, Linear, or equivalent); able to build lightweight PMO structures that add value without adding bureaucracy.
Comfortable operating at pace in a global organization across time zones; based in New York with ability to travel as needed.

Benefits

Comp & perks

Flexible paid time off & generous PTO accrual plans
Comprehensive medical, dental, vision, and other insurances
FSA & HSA plans for medical and dependent care
Home office set-up allowance
Internet stipend
Retirement plan match for 401k and RRSP
Gender-neutral paid parental leave, and more!