Trinity Health

Human Resources

• Provides expert direction and management in analysis and resolution of issues related to LMS administration
• Supports the design, development, implementation, delivery, and maintenance of instructional resources
• Operates with a high degree of independence, autonomy, and good judgement
• Markets department services and provides exceptional customer service

HR Rep Specialist – Learning Management System

Auditor

• Responsible for coordinating revenue integrity/ charge-related denials with Patient Business Service (PBS) center
• Ensures compliant & complete clinical documentation
• Assists with denials & related audits
• Identifies opportunities for revenue optimization
• Performs thorough and routine chart reviews
• Provides education to clinical colleagues & tracking of identified trends
• Leverages clinical knowledge & standard procedures to ensure timely attention to charge-related trends
• Responsible for retrospective charge reviews & assistance with third party charge audits
• Ensures tracking of all Revenue Integrity- related audits, identifying trends & collaborating with other Revenue Integrity, PBS & /or departmental colleagues on education & reporting to key stakeholders
• Collaborates with Revenue Integrity team on opportunities to improve & implement front-end process to support denial prevention

Revenue Integrity Nurse Auditor

Recruitment

• Accountable for leading the talent acquisition team and services for a defined ministry, division or service area
• Acts as a strategic partner to Human Resources and business leaders
• Provides leadership focused on optimization of operational excellence and performance
• Responsible for leading, managing, and advancing people
• Provides functional expertise and ensures fulfillment of performance and service standards
• Identifies, defines, and solves complex problems that impact optimal performance
• Collaborates within all Service Areas, Regions and Health Ministries to ensure consistent integration and implementation of the national TA strategy and operations

Regional Manager – Talent Acquisition

Medical Billing and Coding

• Work Remote Position (Pay Range: $19.2123-$28.8184)
• Performs the day-to-day billing and follow-up activities within the revenue operations for an assigned Patient Business Services (PBS) location
• Serves as a member of the billing and follow-up team assigned to a PBS location responsible for billing and follow-up of government and non-government accounts
• Provides training and guidance to lower level colleagues and provide problem resolution as needed
• This position reports directly to a Supervisor Billing & Follow-Up
• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions
• Performs daily activities as part of the billing and follow-up team in support of the revenue cycle process for an assigned PBS location
• Documents claims billed, paid, settled, and follow-up in appropriate system(s)
• Identifies and escalates issues affecting accurate billing and follow-up activities
• Adheres to proactive practices which includes contacting the payer directly for payment due on accounts and reviewing and responding to all mail correspondence in a timely and accurate manner
• Communicates with appropriate hospital departments to clarify billing discrepancies, and obtain demographic, clinical, financial, and insurance information
• Performs all follow-up functions which includes the investigation of overpayments, underpayments, credit balances and payment delays
• Tasks will be routed to the correct workflows with the objective of maximizing reimbursement for services rendered and ensuring claims are paid or settled in a timely and accurate manner
• Researches claim rejections, make corrections, take corrective actions, and/or refer claims to appropriate colleagues to ensure timely and accurate claim resolution
• Proactively follow up on delayed payments by contacting patients and third-party payers and determining the cause for delay and supplying additional data as required
• May prepare special reports as directed by the Supervisor Billing and Follow-Up to document follow-up services, e.g., number of claims and dollars billed, claims edited, claims unprocessed, etc
• Assists in the training and education of Billing and Follow-up Representative I colleagues upon hire and ongoing, and as new systems, processes or payers are created
• Provides problem resolution to billing and follow-up issues as needed
• Other duties as needed and assigned by the supervisor

Billing and Follow-up Representative II – Hospital Medical Billing Follow-up Variance

• Provides safe, quality health care services & / or assistance to patients under the supervision & direction of a registered nurse or other designated health care professional
• Performs clinical care activities (direct or indirect) for patients within the “scope of practice” laws & training received
• Cares for patients safely by assisting in clinical care services or engaging in administrative activities
• Communicates effectively and respectfully
• Performs work in a safe, engaging, & supportive manner
• Maintains knowledge of applicable federal, state & local laws
• Performs nursing interventions or clinical knowledge application in decision-making
• May administer medication & carry out therapeutic treatment within scope of license
• Advocates for patients & informs patients and families about care details
• Collaborates with Revenue Integrity team on opportunities to improve & implement front-end process to support denial prevention

Nurse Auditor, Revenue Integrity

Therapist

• Provide skilled, one‑on‑one therapy services in the comfort of patients’ homes
• Assess patient needs and develop individualized treatment plans
• Deliver evidence‑based interventions
• Educate patients and caregivers to support safe recovery at home
• Practice at the top of your license with greater flexibility and autonomy

Home Health Physical Therapist, PT

Financial Planning and Analysis

• Responsible for the data capture, analysis & reporting of data information to assist the Trinity Health leadership team achieve operational efficiency
• Responsible for auditing of department information, producing reports & suggesting improvements to processes
• Provides knowledge & expertise in the program, services & applications
• Researches, collects & analyzes information
• Identifies opportunities, develops solutions, & leads through resolution
• Collaborates on performance improvement activities
• Responsible for distribution of analytical reports
• Utilizes multiple system applications to perform analysis, create reports & develop educational materials

Senior Analyst, Financial Operations

• Performs the day-to-day billing and follow-up activities within the revenue operations for an assigned Patient Business Services (PBS) location
• Serves as a member of the billing and follow-up team assigned to a PBS location responsible for billing and follow-up of government and non-government accounts
• Provides training and guidance to lower level colleagues and provide problem resolution as needed
• Documents claims billed, paid, settled, and follow-up in appropriate system(s)
• Identifies and escalates issues affecting accurate billing and follow-up activities
• Adheres to proactive practices which includes contacting the payer directly for payment due on accounts and reviewing and responding to all mail correspondence in a timely and accurate manner
• Communicates with appropriate hospital departments to clarify billing discrepancies, and obtain demographic, clinical, financial, and insurance information
• Performs all follow-up functions which includes the investigation of overpayments, underpayments, credit balances and payment delays
• Tasks will be routed to the correct workflows with the objective of maximizing reimbursement for services rendered and ensuring claims are paid or settled in a timely and accurate manner
• Researches claim rejections, make corrections, take corrective actions, and/or refer claims to appropriate colleagues to ensure timely and accurate claim resolution
• Proactively follow up on delayed payments by contacting patients and third-party payers and determining the cause for delay and supplying additional data as required
• May prepare special reports as directed by the Supervisor Billing and Follow-Up to document follow-up services, e.g., number of claims and dollars billed, claims edited, claims unprocessed, etc.
• Assists in the training and education of Billing and Follow-up Representative I colleagues upon hire and ongoing, and as new systems, processes or payers are created
• Provides problem resolution to billing and follow-up issues as needed

Billing and Follow-up Representative II – Hospital Medical Billing Follow-up – Commercial Payors

Call Center Representative

• Provides administrative service, support, navigation & / or solutions
• Performs clerical functions including customer service, data entry, maintenance & organization of records
• Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient & / or customer experience
• Respond to HR inquiries related to benefits, payroll, leave administration

Agent, Colleague Support, HRSS – Tier I Contact Center

Network Engineer

• Designing and maintaining Cisco LAN/WAN environments
• Leading SD-WAN strategy and implementation
• Optimizing data center networking
• Delivering secure, high-density wireless solutions
• Capacity planning and network automation
• Troubleshooting complex issues and ensuring adherence to best practices and security standards

Enterprise Network Engineer

Manager

• Nurse Manager for Virtual Nursing Hub in Albany Memorial Hospital FT Days - EXEMPT
• Accountable for leading, managing & advancing people, processes & / or programs that support direct or indirect patient care
• Promotes & advocates for patients, nurses / colleagues & the practice of nursing as defined by clinical area (s) of expertise & assignment.
• Acts independently & appropriately within license, scope of knowledge & experience in practice area
• Supports safety by adhering to standards & acting as a champion role model
• Collaborates with key stakeholders & contributes to quality & improvement practices
• Facilitates development of interpersonal relationships & use of effective & respectful written, verbal & nonverbal communications

RN Manager – Virtual Nursing Hub

Operations

• Accountable for the performance and regulatory readiness of large, strategic cross-functional teams
• Collaborates with Service Area, Regions & Health Ministries to ensure consistency & integration of strategy & operations
• Provides decision support, operations & or optimization leadership focus
• Oversees vendor and contract labor management including centralizing strategy & optimizing spend
• Responsible for measuring & reporting KPIs and metrics & value delivery
• Develops necessary infrastructure to achieve current & future departmental goals including organizational structure, staffing, policies & procedures

Director, Regional Revenue Site Operations, Medical Group

• Planning, directing, and managing support and day-to-day operational tasks for Trinity Health Medical Group Revenue Cycle
• Collaborating with Medical Group operational leadership for standardization across locations
• Providing analytical, process redesign and performance improvement support to providers and practice leaders
• Developing necessary infrastructure to achieve departmental goals including organizational structure, staffing, and compliance
• Manages Medical Groups’ budgets and targets for financial oversight

Regional Manager, Revenue Site Operations

Medical Director

• The Chief Medical Officer provides service to the medical staff and hospital leadership.
• Key role in the implementation of strategic and operating plans as well as service line development.
• Provides an effective bridge between RHM management staff and facilities medical staff to create superior relationships.
• Supports the formal medical staff function at all facilities.
• Assists in the development and implementation of the physician Continuous Quality Improvement process throughout the local ministry.
• Is the leader in the setting of goals and improvement plans for quality standards.
• Participates and assists in the development of plans and implementation in all service line and patient care competency development.
• Sets goals and objectives for development of key medical staff for the local ministry.
• Works directly with the Regional Chief Clinical Officer in bridging the clinical arena of the RHM.

Chief Medical Officer, CMO

Accounting Manager

• Accountable for managing Health Ministry (“HM”) and Market Record to Report (“R2R”) shared services responsibilities within area of assignment
• Direct overall management of financial systems and processes to ensure credible and timely accounting information is generated
• Interact directly with senior management and department directors to ensure that accounting services are available and reliable
• Produce credible, timely and accurate financial information
• Responsible for financial internal controls management, verifying integrity and accuracy of financial information
• Provide guidance to staff on technical accounting questions and compliance
• Develop, implement, & monitors internal controls relating to the financial statement close processes
• Recruit, interview, & select staff in collaboration with Regional Controller.