Trader Interactive

Growth Marketing

• Primary driver of network growth, focusing on identifying high-value seller partnerships and facilitating their integration into Pop Sells
• Research, identify, and qualify high-potential premium seller candidates using market analysis and data-driven targeting methods
• Develop and implement prospecting campaigns including cold calling, email and social media engagement, and direct marketing initiatives
• Design and deliver pitch deck presentations that effectively communicate PSN value propositions and benefits
• Facilitate agreement discussions, oversee agreement execution, and collect required documentation
• Coordinate initial onboarding processes, including system setup, inventory information, and creating listings to ensure a smooth transition to PSN
• Execute detailed handoff procedures to Premium Seller Account Specialist, providing account listings, required documentation, and relationship history
• Maintain prospect tracking systems and provide regular conversion analytics, performance metrics, and pipeline reporting to management
• Establish and maintain consistent communication with prospective sellers to share platform updates, industry best practices, and new feature announcements
• Gather information required for listing creation, build listings within the DieHard system, create detailed listing notes, and manage document uploads

Seller Network Growth Specialist

Account Executive

• Represent all SSI market share data solutions to building, maintaining and expanding relationships and sales revenue within the various customer segments SSI serves today (OEM, Dealer, Industry Related Associations, Financial Services and Industry related Manufacturer’s).
• Collaborate with business partner teammates to expand the footprint of SSI and Trader Interactive’s industry solutions.
• Exceed the expectations of your customers by taking a consultative sales approach and becoming an expert in the industries you serve.
• Utilize Salesforce to manage your opportunity pipeline and existing book of business.
• Be a conduit into the business for providing qualified customer input and feedback, ensuring SSI is continuously looking at the next product opportunity or process improvement to delight our customers.
• You may be required to travel for industry-specific trade shows and/or customer visits.

Customer Success Manager

• Primary account nurturer responsible for retention and partnering with the Account Executive on revenue protection and growth strategies
• Analyze performance data, present insights, and make strategic recommendations to maximize dealer ROI
• Advocate for product enhancements and escalate issues to ensure fast resolution
• Retain and grow a book of business through strategic, proactive communication and build trusted relationships
• Dive deep into digital advertising KPIs (CPC, CTR, VDP views, lead conversion rates) and present performance versus competition
• Identify expansion opportunities, refer sales opportunities, and guide dealers through package adjustments with Account Executive
• Train dealerships on new features and act as an extension of the Onboarding program
• Monitor account health, identify risks, implement solutions, and provide proactive support
• Collaborate with Sales, Product, Support, and leadership as the voice of the customer

Customer Success Specialist

Customer Support

• Deliver exceptional customer service for Cycle, RV, Commercial Truck and Equipment Trader.
• Research and find a resolution to customer concerns while coordinating with internal resources.
• Answer inbound calls, process emails, chats & text messages and make outbound calls to existing customers.
• Work directly with consumers to provide superior customer service and support while buying and selling on company platforms.
• Provide direct support for all TI products and services, including customer care, service, retention and overall satisfaction.

Customer Service Representative

• Research, identify, and qualify high-potential premium seller candidates using market analysis and data-driven targeting methods
• Develop and implement prospecting campaigns including cold calling, email and social media engagement, and direct marketing initiatives
• Design and deliver pitch deck presentations that effectively communicate PSN value propositions and benefits
• Facilitate agreement discussions and guide prospects through decision-making while addressing concerns and objections
• Oversee agreement execution and collect required documentation
• Coordinate initial onboarding processes, including system setup, inventory information, and creating listings to ensure a smooth transition to PSN
• Execute detailed handoff procedures to Premium Seller Account Specialist, providing account listings, required documentation, and relationship history
• Maintain prospect tracking systems and provide regular conversion analytics, performance metrics, and pipeline reporting to management
• Establish and maintain consistent communication with prospective sellers to share platform updates, industry best practices, and new feature announcements
• Gather information required for listing creation, including unit specifications, pricing, and photos
• Build listings within the DieHard system, create detailed listing notes and manage document uploads

Seller Growth Specialist

Full-stack Engineer

• Build and maintain robust data pipelines using DAGs, Apache Airflow and Snowflake to efficiently index and process large datasets.
• Create Elasticsearch DSL queries enabling multi-dimensional scoring and faceting.
• Implement and refactor modular business logic to compose Elasticsearch DSL queries and postprocess results efficiently.
• Optimize search performance and relevance via query tuning, caching, and schema design.
• Design, develop, and maintain RESTful APIs to expose domain specific search functionality to various clients.
• Implement monitoring and logging solutions to track system health and performance.
• Conduct regular performance benchmarks to identify and address bottlenecks.
• Collaborate with product managers and other engineers to understand requirements and deliver solutions that meet business objectives.

Software Engineer II

Outside Sales

• Build, coach, develop and motivate a high-performing consultative sales team, ensuring plans and best practices are developed, implemented and measured to achieve your business objectives.
• Work directly with sales professionals to provide direction and leadership in the development and closing of sales opportunities using a consultative sales approach, providing expertise to directly drive revenue and expand the footprint of Trader Interactive’s digital solutions industry solutions.
• Develop sustainable relationships with key accounts.
• Identify sales growth opportunities, as well as market challenges, develop and implement innovative action plans.
• Be a conduit into the business for providing qualified customer input and feedback, ensuring Trader Interactive is continuously looking at the next product opportunity or process improvement to delight our customers.
• Collaborate to win as a team with colleagues supporting the Trader Interactive business
• Travel a minimum of 40% of your time to visit clients in-person, attend trade shows and training/sales events

Field Sales Manager

Sales

• Act as an internal ambassador for successful sales best practices and behaviors that drive sales success and support team goals
• Establish a deep understanding of the company and product value stories and our Trader Interactive sales process
• Observe and analyze sales team conversations/presentations to identify best practices for success and uncover sales training opportunities
• Responsible for analyzing training success metrics and maintaining reporting visibility for managers to coach to
• Assess the effectiveness of training by analyzing course evaluations, tracking skill retainment, and sourcing feedback
• Work with sales training department to develop content for ongoing training programs based on areas of need
• Assess training needs through surveys, interviews, and metrics to determine performance gaps and identify opportunities, priorities, and recommended training
• Analyze needs of various sales roles and develop innovative and creative training solutions
• Create and deliver customized learning modules to meet long and short-term needs of various sales roles
• Identify opportunities for additional marketing support

Sales Enablement Specialist

Sales Operations Manager

• Lead and manage the development of training programs for Sales & Service Teams at Trader Interactive
• Create and implement comprehensive training strategies that enhance the sales & service team’s capabilities, performance, and product knowledge
• Mentor a Team of Trainers: Be the lead and mentor, providing guidance and support to ensure they are delivering effective training programs
• Foster a collaborative environment to encourage knowledge sharing and continuous improvement
• Design and Implement Training Programs: Develop and implement scalable training programs tailored to enhancing sales skills, product knowledge, and sales strategies for all marketplaces
• Work with subject matter experts in various departments to develop content for ongoing training programs based on areas of need
• Performance Improvement: Work with Managers to Identify performance gaps within the sales / service teams and develop targeted training initiatives to address those gaps
• Monitor and evaluate the success of training programs through metrics such as performance, skill development, and engagement levels
• Onboarding and Integration: Lead the onboarding process for new hires, ensuring they receive a comprehensive introduction to the company, products, processes, tools, and establish a deep understanding of the company and product value stories
• Teach and reinforce proven sales methodologies (e.g., consultative selling) and techniques to improve closing rates, objection handling, prospecting, and relationship management
• Building effective training plans and certification programs for new product launches
• Evaluate Training Effectiveness: Develop and implement tools to track the effectiveness of training programs, including pre-and post-training assessments, surveys, and performance metrics
• Use data-driven insights to refine training methods and content

Sales Enablement Manager

Manager

• Responsible for development of strategic biddable media recommendations, for your book of business.
• Upon approval from the client, Audience Activation Manager will own development of their own campaigns across selected biddable media platforms.
• Primary contact regarding campaign optimizations, adjustments and progression, and will be the owner of campaign communication within Trader Interactive Media Group.
• Develop campaign strategy with the internal or external client teams
• Evaluate the best avenues and draw conclusions that are both data and marketing driven from client campaigns on a tactical level
• Provide advanced actionable insights and implement them to see campaign take shape
• Create audience-first campaigns within a selected suite of platforms
• Monitor campaign performance, optimize and communicate campaign traction to both internal and external clients
• Responsible for monitoring and achieving campaign KPIs
• Keep up with new and innovative technology trends

Audience Activation Manager

Accounting Manager

• The Accounting Manager will assist in preparing statements following regulatory and accounting guidelines.
• This role is responsible for identifying and preventing discrepancies and helping set up control systems.
• Own the financial close across the business and its entities
• Balance sheet reconciliations across the business and its entities
• Assist in the formulation of internal controls and policies to comply with legislation and established best practices
• Assist in the preparation of financial statements in compliance with official guidelines and requirements
• Manage journal entries, invoices, expenses, etc. and reconcile accounts for monthly or annual closings
• Assist in the preparation of budgets and forecasts
• Review the company’s accounting information to identify and resolve inaccuracies or imbalances
• Oversee the production of periodic financial reports and ensure reported results comply with generally accepted accounting principles
• Assist in the the annual budget and forecast process and report significant budget differences to management
• Provide financial analysis on a variety of areas
• Work with external auditors and provide needed information for the annual audit
• All other duties and responsibilities as assigned