Trader Interactive

Customer Retention Specialist

• Monitoring customer health signals across the DP360 dealer base — usage patterns, feature adoption, NPS, support ticket volume, and renewal timelines — to flag at-risk accounts before churn intent is expressed.
• Maintaining and refining a customer risk scoring model, and executing structured outreach cadences that re-engage dealers and reaffirm CRM ROI.
• Partnering with Sales to co-own renewal conversations, and with Marketing on targeted re-engagement campaigns for disengaged segments.
• Owning the save process for customers who’ve submitted cancellations or signaled strong intent to leave, leading structured recovery conversations to retain the account or negotiate resolution.
• Building and maintaining a library of reactive retention playbooks — objection-handling scripts, concession frameworks, and win-back offer guidelines.
• Conducting structured exit interviews with churned customers and feeding root cause data back into retention strategy.
• Owning churn reporting for DP360 — producing regular analysis of churn volume, revenue impact, cohort trends, and risk concentration by segment.
• Building and maintaining a structured view of the CRM competitive landscape, monitoring competitor pricing, features, and switching incentives.
• Acting as the primary CRM retention voice across DP360, feeding structured churn intelligence into Product planning and quarterly business reviews.

Senior CRM Retention Specialist

Account Executive

• Using the consultative sales approach, present and deliver sustainable digital marketing/advertising solutions to dealers in person and virtually
• Consistently achieve goals and objectives for revenue, retention, new product sales and account ownership
• Lead by example to foster high standards within your respective team
• Deliver in-person/virtual quarterly business reviews with recommendations for existing dealer customers
• Implement an organized and effective account and territory target revenue plan, including sales pipeline and forecasting management and sales account activity documentation in Salesforce
• Travel a minimum of 40% of your time to visit clients in-person, attend trade shows and training/sales events

Field Account Executive – RV Trader

• Ownership of sales process from qualification to close.
• Strategic Account Planning and sales forecasting.
• Develop, present and deliver best in class marketing and advertising solutions to our largest commercial truck dealer group groups across the country.
• Effective territory management including account activity documentation in CRM.
• Utilize Marketing and Data Insights teams to develop a deep understanding of each account within your assigned territory.
• Consistently meet defined goals and objectives for revenue, retention, new product sales and account ownership—lead by example to foster high standards within the regional sales team.

National Account Director

Customer Success Manager

• The CRM Product Specialist is a quota-carrying, new-business hunter responsible for driving net new logo acquisition across DP360's Commercial Truck, Marine, Equipment and Recreational vertical markets.
• This is a full-cycle sales role; from prospecting and pipeline generation through discovery, demonstration, negotiation and close — selling DP360's operational software suite including CRM and Conversational AI solutions to dealership groups and operators.
• Partner closely with SDR team to refine messaging, qualify inbound interest and convert MQLs to SQLs efficiently.
• Own the full sales cycle from initial discovery call through signed contract, typically 60-120 days depending on deal complexity.
• Conduct compelling discovery sessions to understand dealership workflow, technology gaps and performance objectives.
• Deliver tailored product demonstrations of DP360 CRM and Conversational AI tools to dealership operators, GMs, and ownership groups.

CRM Sales Specialist

Product Specialist

• The CRM Product Specialist is a quota-carrying, new-business hunter responsible for driving net new logo acquisition across DP360's Commercial Truck, Marine, Equipment and Recreational vertical markets.
• This is a full-cycle sales role; from prospecting and pipeline generation through discovery, demonstration, negotiation and close — selling DP360's operational software suite including CRM and Conversational AI solutions to dealership groups and operators.
• Working in concert with SDR support, channel and referral partnerships and self-sourced outbound activity, the Product Specialist owns revenue growth in their assigned territory.
• This is a high-impact, individual contributor role modeled after best-in-class SaaS acquisition motions seen at large enterprise SaaS companies — structured for reps who thrive in complex, consultative sales environments and are energized by building new customer relationships.
• Execute a balanced prospecting motion across self-sourced outbound, SDR qualified inbound, and channel/referral-sourced leads.
• Build and maintain a minimum 3x pipeline coverage ratio against quota at all times.
• Develop territory and account-level prospecting plans targeting Commercial (powersports, RV, marine, construction equipment) and Recreational verticals.
• Leverage referral networks within the broader Trader Interactive ecosystem to identify cross-sell and co-sell opportunities.

CRM Product Specialist

Revenue Operations

• Support Trader’s Revenue Operations function by driving strategic initiatives across the sales organization
• Partner closely with sales, marketing, and leadership teams to optimize processes, improve data visibility, and enhance overall operational efficiency
• Contribute to the planning, execution, and analysis of revenue-focused programs, identifying opportunities for growth, streamlining workflows, and aligning cross-functional efforts
• Support the development and analysis of sales campaigns by identifying trends, gaps, and opportunities using tools such as Salesforce, Power BI, and SQL queries
• Maintain and update data within Salesforce to ensure accuracy, consistency, and overall data integrity
• Research, compile, and manage sales and business data to support Go-To-Market revenue initiatives
• Conduct website research and build targeted contact lists to support outreach and campaign execution
• Monitor and evaluate sales team performance to identify high-impact strategies and uncover new revenue opportunities

Revenue Operations Analyst

• Present and deliver sustainable digital marketing/advertising solutions to dealers in person and virtually
• Consistently achieve goals and objectives for revenue, retention, and new product sales
• Deliver in-person/virtual quarterly business reviews with recommendations for existing dealer customers
• Implement an organized and effective account and territory target revenue plan, including sales pipeline and forecasting management
• Travel a minimum of 40% of your time to visit clients in-person, attend trade shows and training/sales events

Field Account Executive – Midwest

• Using the consultative sales approach, present and deliver sustainable digital marketing/advertising solutions to dealers in person and virtually
• Consistently achieve goals and objectives for revenue, retention, new product sales and account ownership
• Deliver in person/virtual quarterly business reviews with recommendations for existing dealer customers
• Implement an organized and effective account and territory target revenue plan, including sales pipeline and forecasting management