Tobii Dynavox

Compliance

• Complete internal audits quality reviews as required by the Compliance Plan
• Manage corrective actions and communicate with monitored departments
• Respond to outside audit requests
• Work with insurance policies and create internal policies that align with department operations
• Analyze, update, test, and train on internal policies related to compliance and audit findings
• Ensure internal processes for Funding and Billing and Collections comply with internal processes through quality reviews
• Prepare audit quality review summaries and present findings with improvement suggestions to affected departments
• Open, follow, and manage Corrective Action Plans stemming from internal auditing as needed
• Ensure proper compliance with OIG requirements for exclusion checks of employees, report to payers as needed
• Audit questionable documentation or practices as needed
• Assist with policy review for Medicare, Medicaid, and Private Insurance
• Work with Compliance Manager to determine states/payers that require policy changes to include adoption of coverage for Speech Generating Devices
• Maintain policies and checklists with team members
• Communicate policy changes to key departments/stakeholders
• Research proposed changes to internal policy for compliance with federal guidance and payer requirements
• Create, modify, and update internal policy as needed to meet business or compliance needs
• Collaborate with cross-functional teams to provide updates on policy changes

Compliance Specialist

Sales

• Strategically and operationally support and contribute to the business development of the district’s markets.
• Manage and support a team of Solution Consultants (SCs) in assigned territories within a specific region of the NA Market.
• Ensure customer promotional activity through budgeting trade shows and local marketing while keeping ROI management in mind.
• Meet or exceed company-assigned district KPIs.
• Support and coach to the Tobii Dynavox values and mission.

District Sales Manager

Billing Specialist

• Determine primary and secondary insurance company responsibility
• Review client charts to ensure accurate documentation and insurance provider responsibility
• Push charts from funding system into billing system
• Prepare and submit claims for portal, paper, and electronic processing to insurance companies or governmental institutions
• Balance daily batches and run needed reports
• Print and scan proof of deliveries for each claim
• Follow up on previously billed claims as required by departmental need
• Investigate and resolve billing errors and issues; rebill claims when necessary
• Contact insurances for billing assistance and claim resolution
• Work with collectors, cash posters, and funding team when issues arise
• Alert the Manager of Funded Billing & Cash Posting of potential billing/collection issues
• Update account notes to document billing actions and expected outcomes
• Research and stay abreast of state, federal, and third-party funding regulations for assigned accounts ensuring billing and payment practices comply with third party payer requirements
• Act as a back-up to primary, secondary, and other billers
• Properly document processes so that others can reperform them
• Provide training to others in the organization to help educate employees on the billing process
• Perform various other tasks as assigned

Consultant

• Coordinate the intake, submission, and follow-up of new product, repair, and equipment rental orders
• Work closely with SLPs, government agencies, and educational institutions to obtain order authorization
• Review documents for submission ensuring they meet third party payer criteria
• Maintain communication with SLPs on funding cases
• Work with insurance providers, government agencies, and educational institutions to place new orders
• Track funding authorization cases ensuring timely resolution
• Utilize online resources and maintain communication with funding agencies to verify eligibility
• Review prior authorization documents against third party payer criteria
• Research previous orders and payment history/DSOs
• Enter and complete orders in the order management system database
• Serve as a client advocate by communicating with clients and family members on funding requests

Funding Consultant

Solutions Engineer

• Attaining sales quota by aggressively working the assigned territory, building strong customer relationships
• Developing sales leads by researching disabilities, accounts, and technology in preparation for acquiring new business
• Preparing and conducting presentations on Tobii Dynavox products for therapists, medical and educational personnel
• Preparing sales packets and quotes for products and services and managing accounts
• Educating speech-language pathologists, therapists, educators, and clients on the funding process

Solutions Consultant

• Attaining sales quota by aggressively working the assigned territory, building strong customer relationships, conducting consultative sales calls, and utilizing solid product knowledge to match customer needs with product capabilities
• Developing sales leads by researching disabilities, accounts, and technology in preparation for acquiring new business
• Preparing and conducting presentations on Tobii Dynavox products for therapists, medical and educational personnel and institutions, graduating speech-language pathologists, and potential client audiences by educating them on the benefit and use of company products and services
• Preparing sales packets and quotes for products and services and managing accounts
• Educating speech-language pathologists, therapists, educators, and clients on the funding process and third-party payer requirements; providing assistance when warranted to ensure that documents are properly prepared for submission
• Collaborating with the funding team on prior authorization and case submissions to expedite the selling process
• Sustaining territory management through account maintenance, clinical support, participation in educational programs, and utilization and coordination of internal and external resources to increase customer value
• Working closely with other Tobii Dynavox employees to ensure that all sales opportunities are pursued and closed
• Conducting business/account reviews with management and customers on a regular basis
• Staying abreast of industry trends and participating in professional organizations within the AAC industry to enhance sales opportunities
• Remaining compliant with all HIPAA regulations and Privacy laws while conducting business
• Preparing expense, special project, and sales forecasting reports on a timely basis
• Position requires extensive travel within the sales territory
• Performing various other tasks as assigned

Solutions Consultant, Adult

• Maintain communication with SLPs on funding cases and instruct SLPs on document preparation and funding policies and regulations
• Work with insurance providers, government agencies, and educational institutions to place new product, repair or rental orders
• Track funding authorization cases ensuring requests are resolved to completion in a timely manner
• Utilize on-line resources and maintain frequent communication with funding agencies to verify eligibility
• Review prior authorization documents against third party payer criteria
• Research previous orders and payment history/DSOs for any repair or new order requests
• Enter and complete orders in the order management system database
• Serve as a client advocate by communicating with clients and family members on funding requests and co-payment requirements, representing client’s case with third party insurance providers and troubleshooting any problems to resolution
• Resolve third party denials and provide consultation to finalize difficult funding cases

People Operations

• Act as a strategic partner to senior leaders, translating business priorities into people and organization outcomes
• Build organizational strength through proactive workforce planning and talent development
• Use people data and insights to guide decisions and measure what matters
• Coach leaders to create clarity, accountability, and drive change
• Ensure our ways of working align with our values and business goals
• Establish a global Change Management Task Force
• Build the culture and leadership muscle that shapes decisions and collaboration

People Business Partner

Customer Support

• Handle escalations and guide customers and TD Solutions Consultants along the customer journey
• Participate in process improvement initiatives and support Go-To-Market success
• Develop and maintain internal resources, tools, and best practices for order management and customer-facing teams
• Respond to inquiries requiring in-depth research and follow-through
• Identify and implement improvements to internal and customer-facing processes
• Monitor effectiveness of changes and adjust strategies for continuous improvement
• Provide training, coaching, and support to internal teams on new tools, systems, and processes
• Represent Customer Experience Team in Go-To-Market and product-related meetings
• Submit completed quotes and bids to federally and/or state funded agencies
• Track and report on customer and internal customer trends with the Customer Experience Manager
• Review and update departmental forms and internal process documentation
• Resolve escalated order management issues and assist with quality assurance initiatives
• Foster customer relationships, gather and track feedback, and recommend improvements
• Perform various other duties as assigned

Senior Customer Experience Associate

• Contribute to sales growth in assigned territory by increasing awareness, developing networks, providing information on Tobii Dynavox products, and assisting in the selection and sale of speech-generating devices
• Territory covers northern part of Los Angeles; candidate must live in the territory (Santa Monica, Burbank, Palmdale, Lancaster, Santa Maria, Santa Barbara)
• Work from home some days but requires significant travel within territory
• Attain sales quota by aggressively working the assigned territory, building strong customer relationships, conducting consultative sales calls, and utilizing product knowledge to match customer needs with product capabilities
• Develop sales leads by researching disabilities, accounts, and technology
• Prepare and conduct presentations on products for therapists, medical and educational personnel and institutions, graduating speech-language pathologists, and potential client audiences
• Prepare sales packets and quotes and manage accounts
• Educate on funding process and third-party payer requirements; assist to ensure documents are properly prepared
• Collaborate with funding team on prior authorization and case submissions
• Sustain territory management through account maintenance, clinical support, participation in educational programs, and coordination of resources
• Work closely with other Tobii Dynavox employees to ensure sales opportunities are pursued and closed
• Conduct business/account reviews with management and customers
• Remain compliant with HIPAA regulations and Privacy laws while conducting business
• Prepare expense, special project, and sales forecasting reports
• Position requires extensive travel within the sales territory
• Perform various other tasks as assigned

Solutions Consultant, Adults

Accountant

• Assist in the month-end close, including preparing journal entries, performing account reconciliations, and analyzing and reviewing account classifications in accordance with GAAP
• Perform monthly sales tax related duties, including supporting the monthly sales tax return process and recording sales tax journal entries
• Manage Fixed Asset, Royalty Receivable, and Prepaid Expense accounts
• Work closely with IT in testing and new procedures between ERP and other systems
• Monitor cash balances, perform daily and monthly cash management analysis
• Manage Secretary of State registrations
• Review vendor invoices and work with the team to rule out discrepancies
• Complete invoice corrections appropriately
• Help with annual audit requirements of outside auditors
• Participate in the Accounting team’s efforts to establish and implement effective financial controls, policies and systems
• Perform various other tasks as assigned

• Attaining sales quota by aggressively working the assigned territory, building strong customer relationships, conducting consultative sales calls, and utilizing solid product knowledge to match customer needs with product capabilities
• Developing sales leads by researching disabilities, accounts, and technology in preparation for acquiring new business
• Preparing and conducting presentations on Tobii Dynavox products for therapists, medical and educational personnel and institutions, graduating speech-language pathologists, and potential client audiences by educating them on the benefit and use of company products and services
• Preparing sales packets and quotes for products and services and managing accounts
• Educating speech-language pathologists, therapists, educators, and clients on the funding process and third-party payer requirements; providing assistance when warranted to ensure that documents are properly prepared for submission
• Collaborating with the funding team on prior authorization and case submissions to expedite the selling process
• Sustaining territory management through account maintenance, clinical support, participation in educational programs, and utilization and coordination of internal and external resources to increase customer value
• Working closely with other Tobii Dynavox employees to ensure that all sales opportunities are pursued and closed
• Conducting business/account reviews with management and customers on a regular basis
• Staying abreast of industry trends and participating in professional organizations within the AAC industry to enhance sales opportunities
• Remaining compliant with all HIPAA regulations and Privacy laws while conducting business
• Preparing expense, special project, and sales forecasting reports on a timely basis

• Contribute to sales growth in an assigned territory by increasing awareness, developing networks, providing information on Tobii Dynavox products to potential customers and clients, and assisting them in the selection and sale of speech-generating devices that best meet their needs
• Territory covers the southern territory in New Jersey and the state of Delaware; must live in the sales territory (near Cherry Hill, Camden, or Wilmington DE)
• Work-from-home option some days, but requires significant travel within territory
• Attaining sales quota by aggressively working the assigned territory, building strong customer relationships, conducting consultative sales calls, and utilizing solid product knowledge to match customer needs with product capabilities
• Developing sales leads by researching disabilities, accounts, and technology in preparation for acquiring new business
• Preparing and conducting presentations on Tobii Dynavox products for therapists, medical and educational personnel and institutions, graduating speech-language pathologists, and potential client audiences by educating them on the benefit and use of company products and services
• Preparing sales packets and quotes for products and services and managing accounts
• Educating speech-language pathologists, therapists, educators, and clients on the funding process and third-party payer requirements; providing assistance when warranted to ensure that documents are properly prepared for submission
• Collaborating with the funding team on prior authorization and case submissions to expedite the selling process
• Sustaining territory management through account maintenance, clinical support, participation in educational programs, and utilization and coordination of internal and external resources to increase customer value
• Working closely with other Tobii Dynavox employees to ensure that all sales opportunities are pursued and closed
• Conducting business/account reviews with management and customers on a regular basis
• Staying abreast of industry trends and participating in professional organizations within the AAC industry to enhance sales opportunities
• Remaining compliant with all HIPAA regulations and Privacy laws while conducting business
• Preparing expense, special project, and sales forecasting reports on a timely basis
• Position requires extensive travel within the sales territory
• Performing various other tasks as assigned

Compliance Specialist

District Sales Manager

Billing Specialist

Funding Consultant

Solutions Consultant

Solutions Consultant, Adult

Funding Consultant

People Business Partner

Senior Customer Experience Associate

Solutions Consultant, Adults

Accountant

Solutions Consultant

Solutions Consultant, South Jersey