Tobii Dynavox

Consultant

• Maintain communication with SLPs on funding cases and instruct SLPs on document preparation and funding policies and regulations
• Work with insurance providers, government agencies, and educational institutions to place new product, repair or rental orders
• Track funding authorization cases ensuring requests are resolved to completion in a timely manner
• Utilize on-line resources and maintain frequent communication with funding agencies to verify eligibility
• Review prior authorization documents against third party payer criteria
• Research previous orders and payment history/DSOs for any repair or new order requests
• Enter and complete orders in the order management system database
• Serve as a client advocate by communicating with clients and family members on funding requests and co-payment requirements, representing client’s case with third party insurance providers and troubleshooting any problems to resolution
• Resolve third party denials and provide consultation to finalize difficult funding cases

Funding Consultant

People Operations

• Act as a strategic partner to senior leaders, translating business priorities into people and organization outcomes
• Build organizational strength through proactive workforce planning and talent development
• Use people data and insights to guide decisions and measure what matters
• Coach leaders to create clarity, accountability, and drive change
• Ensure our ways of working align with our values and business goals
• Establish a global Change Management Task Force
• Build the culture and leadership muscle that shapes decisions and collaboration

People Business Partner

Customer Support

• Handle escalations and guide customers and TD Solutions Consultants along the customer journey
• Participate in process improvement initiatives and support Go-To-Market success
• Develop and maintain internal resources, tools, and best practices for order management and customer-facing teams
• Respond to inquiries requiring in-depth research and follow-through
• Identify and implement improvements to internal and customer-facing processes
• Monitor effectiveness of changes and adjust strategies for continuous improvement
• Provide training, coaching, and support to internal teams on new tools, systems, and processes
• Represent Customer Experience Team in Go-To-Market and product-related meetings
• Submit completed quotes and bids to federally and/or state funded agencies
• Track and report on customer and internal customer trends with the Customer Experience Manager
• Review and update departmental forms and internal process documentation
• Resolve escalated order management issues and assist with quality assurance initiatives
• Foster customer relationships, gather and track feedback, and recommend improvements
• Perform various other duties as assigned

Senior Customer Experience Associate

Solutions Engineer

• Contribute to sales growth in assigned territory by increasing awareness, developing networks, providing information on Tobii Dynavox products, and assisting in the selection and sale of speech-generating devices
• Territory covers northern part of Los Angeles; candidate must live in the territory (Santa Monica, Burbank, Palmdale, Lancaster, Santa Maria, Santa Barbara)
• Work from home some days but requires significant travel within territory
• Attain sales quota by aggressively working the assigned territory, building strong customer relationships, conducting consultative sales calls, and utilizing product knowledge to match customer needs with product capabilities
• Develop sales leads by researching disabilities, accounts, and technology
• Prepare and conduct presentations on products for therapists, medical and educational personnel and institutions, graduating speech-language pathologists, and potential client audiences
• Prepare sales packets and quotes and manage accounts
• Educate on funding process and third-party payer requirements; assist to ensure documents are properly prepared
• Collaborate with funding team on prior authorization and case submissions
• Sustain territory management through account maintenance, clinical support, participation in educational programs, and coordination of resources
• Work closely with other Tobii Dynavox employees to ensure sales opportunities are pursued and closed
• Conduct business/account reviews with management and customers
• Remain compliant with HIPAA regulations and Privacy laws while conducting business
• Prepare expense, special project, and sales forecasting reports
• Position requires extensive travel within the sales territory
• Perform various other tasks as assigned

Solutions Consultant, Adults

Accountant

• Assist in the month-end close, including preparing journal entries, performing account reconciliations, and analyzing and reviewing account classifications in accordance with GAAP
• Perform monthly sales tax related duties, including supporting the monthly sales tax return process and recording sales tax journal entries
• Manage Fixed Asset, Royalty Receivable, and Prepaid Expense accounts
• Work closely with IT in testing and new procedures between ERP and other systems
• Monitor cash balances, perform daily and monthly cash management analysis
• Manage Secretary of State registrations
• Review vendor invoices and work with the team to rule out discrepancies
• Complete invoice corrections appropriately
• Help with annual audit requirements of outside auditors
• Participate in the Accounting team’s efforts to establish and implement effective financial controls, policies and systems
• Perform various other tasks as assigned

• Attaining sales quota by aggressively working the assigned territory, building strong customer relationships, conducting consultative sales calls, and utilizing solid product knowledge to match customer needs with product capabilities
• Developing sales leads by researching disabilities, accounts, and technology in preparation for acquiring new business
• Preparing and conducting presentations on Tobii Dynavox products for therapists, medical and educational personnel and institutions, graduating speech-language pathologists, and potential client audiences by educating them on the benefit and use of company products and services
• Preparing sales packets and quotes for products and services and managing accounts
• Educating speech-language pathologists, therapists, educators, and clients on the funding process and third-party payer requirements; providing assistance when warranted to ensure that documents are properly prepared for submission
• Collaborating with the funding team on prior authorization and case submissions to expedite the selling process
• Sustaining territory management through account maintenance, clinical support, participation in educational programs, and utilization and coordination of internal and external resources to increase customer value
• Working closely with other Tobii Dynavox employees to ensure that all sales opportunities are pursued and closed
• Conducting business/account reviews with management and customers on a regular basis
• Staying abreast of industry trends and participating in professional organizations within the AAC industry to enhance sales opportunities
• Remaining compliant with all HIPAA regulations and Privacy laws while conducting business
• Preparing expense, special project, and sales forecasting reports on a timely basis

Solutions Consultant

• Contribute to sales growth in an assigned territory by increasing awareness, developing networks, providing information on Tobii Dynavox products to potential customers and clients, and assisting them in the selection and sale of speech-generating devices that best meet their needs
• Territory covers the southern territory in New Jersey and the state of Delaware; must live in the sales territory (near Cherry Hill, Camden, or Wilmington DE)
• Work-from-home option some days, but requires significant travel within territory
• Attaining sales quota by aggressively working the assigned territory, building strong customer relationships, conducting consultative sales calls, and utilizing solid product knowledge to match customer needs with product capabilities
• Developing sales leads by researching disabilities, accounts, and technology in preparation for acquiring new business
• Preparing and conducting presentations on Tobii Dynavox products for therapists, medical and educational personnel and institutions, graduating speech-language pathologists, and potential client audiences by educating them on the benefit and use of company products and services
• Preparing sales packets and quotes for products and services and managing accounts
• Educating speech-language pathologists, therapists, educators, and clients on the funding process and third-party payer requirements; providing assistance when warranted to ensure that documents are properly prepared for submission
• Collaborating with the funding team on prior authorization and case submissions to expedite the selling process
• Sustaining territory management through account maintenance, clinical support, participation in educational programs, and utilization and coordination of internal and external resources to increase customer value
• Working closely with other Tobii Dynavox employees to ensure that all sales opportunities are pursued and closed
• Conducting business/account reviews with management and customers on a regular basis
• Staying abreast of industry trends and participating in professional organizations within the AAC industry to enhance sales opportunities
• Remaining compliant with all HIPAA regulations and Privacy laws while conducting business
• Preparing expense, special project, and sales forecasting reports on a timely basis
• Position requires extensive travel within the sales territory
• Performing various other tasks as assigned