Tobii Dynavox

Administration

• Supporting Salesforce users
• Delivering high-quality reporting and dashboards
• Ensuring alignment between business teams and CRM capabilities
• User experience, data integrity, reporting insights, and adoption
• Partnering closely with Sales, Learning, Technical Support, Inside Sales, and North American Market leadership
• Designing, building, and maintaining standard and ad-hoc Salesforce reports and dashboards
• Translating business questions into clear, actionable reporting and visual insights
• Monitoring and maintaining data integrity across accounts, contacts, leads, and opportunities
• Performing routine Salesforce administrative tasks

Salesforce Sales Administrator

Support Engineer

• Handle incoming calls, emails and chat requests received via direct contact or Technical Support line
• Provide callers with training and troubleshooting support to address problems or concerns
• Respond to email messages and chat requests and work with customers to resolve issues
• Document all calls and interactions in the Call Center database
• Arrange for product repairs when necessary
• Update customer demographic or personal information in the database
• Escalate problems/issues when warranted
• Perform various other tasks as assigned

Technical Support Representative

Solutions Engineer

• Contributing to the sales growth in an assigned territory by increasing awareness, developing networks, providing information on Tobii Dynavox products to potential customers and clients, and assisting them in the selection and sale of speech-generating devices
• Attaining sales quota by aggressively working the assigned territory, building strong customer relationships, conducting consultative sales calls, and utilizing solid product knowledge to match customer needs with product capabilities
• Developing sales leads by researching disabilities, accounts, and technology in preparation for acquiring new business
• Preparing and conducting presentations on Tobii Dynavox products for therapists and clients
• Educating speech-language pathologists, therapists, educators, and clients on the funding process and third-party payer requirements
• Sustaining territory management through account maintenance, clinical support, and participation in educational programs

Solutions Consultant

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Salesforce Sales Administrator

Technical Support Representative

Solutions Consultant

Senior Technical Support Representative