Tobii Dynavox

Solutions Engineer

• Attaining sales quota by aggressively working the assigned territory, building strong customer relationships, conducting consultative sales calls, and utilizing solid product knowledge to match customer needs with product capabilities
• Developing sales leads by researching disabilities, accounts, and technology in preparation for acquiring new business
• Preparing and conducting presentations on Tobii Dynavox products for therapists, medical and educational personnel and institutions, graduating speech-language pathologists, and potential client audiences by educating them on the benefit and use of company products and services
• Preparing sales packets and quotes for products and services and managing accounts
• Educating speech-language pathologists, therapists, educators, and clients on the funding process and third-party payer requirements; providing assistance when warranted to ensure that documents are properly prepared for submission
• Collaborating with the funding team on prior authorization and case submissions to expedite the selling process
• Sustaining territory management through account maintenance, clinical support, participation in educational programs, and utilization and coordination of internal and external resources to increase customer value
• Working closely with other Tobii Dynavox employees to ensure that all sales opportunities are pursued and closed
• Conducting business/account reviews with management and customers on a regular basis
• Staying abreast of industry trends and participating in professional organizations within the AAC industry to enhance sales opportunities
• Remaining compliant with all HIPAA regulations and Privacy laws while conducting business
• Preparing expense, special project, and sales forecasting reports on a timely basis
• Performing various other tasks as assigned

Solutions Consultant, MO

• Contributing to the sales growth in an assigned territory by increasing awareness
• Developing networks and providing information on Tobii Dynavox products to customers and clients
• Assisting customers in the selection and sale of speech-generating devices
• Significant travel to meet potential customers within the assigned territory
• Attaining sales quota through consultative sales calls
• Developing sales leads by researching disabilities, accounts, and technology
• Preparing and conducting presentations on Tobii Dynavox products
• Educating therapists and clients on the funding process and third-party payer requirements
• Collaborating with the funding team on prior authorization and case submissions
• Sustaining territory management through account maintenance and clinical support
• Conducting business/account reviews with management and customers
• Staying abreast of industry trends and participating in professional organizations
• Preparing reports on expense, special projects, and sales forecasting

Solutions Consultant

Content Marketing Manager

• Edit and review AAC content for cultural accuracy, language/grammar use and regional relevance
• Adapt phrasing, vocabulary, and content to reflect local usage norms and real-life communication needs
• Provide expert review and insights from the perspective of the target regional AAC community
• Collaborate closely with an internal AAC Content Developer during the core project phase
• Ensure alignment with the established evidence‑based language approach
• Deliver timely feedback and edits during weekly remote review cycles

Regional AAC Content Reviewer – Vietnamese

Medical Reviewer

• Ensure clinical documentation meets payer-specific insurance coverage criteria
• Perform comprehensive reviews of SLP evaluation reports and related clinical documentation
• Evaluate documentation for completeness, accuracy, and medical necessity
• Support the funding workflow by ensuring clinical documentation is audit-ready
• Collaborate with funding teams to resolve clinical documentation issues
• Provide clear, actionable feedback to SLPs to improve report quality
• Assist in maintaining and updating payer-specific clinical criteria checklists

Clinical Compliance Reviewer

Support Engineer

• Answer incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistance
• Provide callers with training and troubleshooting support to address problems or concerns
• Respond to email messages and chat requests and work with customers to resolve issues
• Document all calls and interactions including emails and chat requests in the Call Center database
• Arrange for product repairs when necessary
• Update customer demographic or personal information in the database
• Escalate problems/issues when warranted
• Perform various other tasks as assigned

Technical Support Representative

Manager

• Lead and grow the business
• Drive revenue growth by building a strong pipeline, exceeding targets, and leading a high-performing sales team with disciplined execution and strong customer outcomes
• Define and execute the France market strategy
• Increase productivity and profitability by evolving team structure
• Act as the bridge between the French market and global teams

Country Manager

• Answer incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistance
• Provide callers with training and troubleshooting support to address problems or concerns
• Respond to email messages and chat requests and work with customers to resolve issues
• Document all calls and interactions including emails and chat requests in the Call Center database
• Arrange for product repairs when necessary
• Update customer demographic or personal information in the database
• Escalate problems/issues to the Supervisor Technical Support when warranted
• Perform various other tasks as assigned

Bilingual Technical Support Representative

• Oversee all facets of the daily operation of the Funding Department ensuring compliance with state and federal laws, policies, and regulations
• Supervise, train, coach, and mentor staff
• Communicate and lead the team to meet revenue and forecasting goals
• Initiate and monitor action plans when business results are not meeting established operational targets or indicate future operational performance issues
• Maintain internal controls over funded sales pipeline and monitor incoming funding requests, third party submissions, authorization approvals and order processing ensuring compliance with established policies and procedures
• Actively engage in process improvement initiatives and ensure that established policies and procedures are implemented and sustained
• Respond to escalated issues involving customer inquiries, sales staff concerns and third-party payers
• Help to drive and track KPI’s and monthly sales goals across the department
• Communicate frequently with employees, management staff, field staff, SLP’s, billing/collections insurance provider personnel, educational or government institutions, clients and family members on funding requirements and authorization requests
• Assist the Director of Funding in the development of new initiatives to drive top line sales growth, reduce cycle time and improve inter-departmental operations
• Provide education support on the funding process and communicate funding related problems with third party payers and changes in funding requirements
• Update funding policies and procedures as warranted

Funding Manager

Collections

• Supports the effective management of the revenue cycle process
• Ensures the accurate and timely collection of sales to third party payers
• Works with insurance companies, clients, and customers to resolve collection issues
• Reconciles accounts
• Manage assigned accounts and ensure the timeliness and accuracy of billing, collections, and payment activity
• Verification that a claim is on file
• Follow up with the payer due to lack of payment
• Investigation of denials
• Coordination with the billers to address billing issues
• Coordination with the funding consultants to address documentation questions
• Preparation of correspondence to dispute for the payment of accounts
• Review of posted payments for accuracy and investigate discrepancies
• Document in the system all verbal and written communication relative to collection actions
• Follow up every 30 days with insurance companies, clients, SPLs, and vendors to ensure the payment of accounts
• Alert the Manager of Collections of potential payment issues
• Recommend adjustments/write-offs to the Manager of Collections
• Investigate refund requests related to accounts
• Stay abreast of state, federal, and third-party funding regulations for assigned accounts