Technical Support Representative

Tobii Dynavox

Technical Support Representative handling customer inquiries through calls, emails, and chats. Providing troubleshooting support and documenting interactions in the Call Center database.

Posted 6/17/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistance
Provide callers with training and troubleshooting support to address problems or concerns
Respond to email messages and chat requests and work with customers to resolve issues
Document all calls and interactions including emails and chat requests in the Call Center database
Arrange for product repairs when necessary
Update customer demographic or personal information in the database
Escalate problems/issues when warranted
Perform various other tasks as assigned

Requirements

What you’ll need

High School diploma
Associate Degree in Information or Computer Science preferred
Previous call center experience a plus
Interpersonal skills, oral and written communication skills
Annunciation and effective customer service phone skills
Fluent in Spanish or French a plus
Microsoft Office Word and Outlook
Windows navigation skills
Keyboarding skills
Familiarity with database applications, spreadsheets, relational databases a plus
Win CE operation systems experience preferred
Customer service orientation
Ability to maintain composure during stressful situations
Troubleshooting skills
Detail oriented

Benefits

Comp & perks

Cultural and workplace flexibility
Development and growth opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

call center experiencetroubleshooting skillsdatabase applicationsspreadsheetsrelational databasesWindows navigation skillskeyboard skillsMicrosoft Office WordMicrosoft OutlookWin CE operation systems

Soft Skills

interpersonal skillsoral communication skillswritten communication skillscustomer service orientationability to maintain composuredetail orientedeffective customer service phone skills

Certifications

High School diplomaAssociate Degree in Information or Computer Science