Toast

Revenue Operations

• Analyze the end-to-end sales funnel
• Optimize onboarding throughput
• Establish and maintain operational intake processes
• Identify individual performance patterns
• Govern sales systems and tools operations

Retail Revenue Operations – Sales & Onboarding Operations

Operations

• Serve as a subject matter expert on all account operations processes
• Handle complex customer inquiries and issues via phone, chat, and email with empathy and precision
• Own a case queue end-to-end, driving timely and accurate resolution
• Partner cross-functionally with Sales, Onboarding, Billing, Payments, and other teams to coordinate seamless support across the customer lifecycle
• Maintain meticulous attention to detail when processing sensitive account information to prevent downstream errors
• Proactively identify process gaps and contribute ideas that improve team efficiency and customer experience
• Take on additional responsibilities as the team and business evolve

Care Account Operations Advisor

Full-stack Engineer

• Design, build, and operate core components of our Support Technology platforms, delivering scalable solutions with meaningful impact across customer-facing support experiences and agent tooling.
• Own and evolve backend services, workflows, and integrations that power chat, voice, and agent-assisted support channels.
• Contribute to the reliability, performance, and scalability of business-critical support systems, ensuring they operate effectively under urgent, real-world conditions.
• Partner closely with product, design, AI, and operations to translate complex support workflows and customer needs into robust, maintainable software solutions.
• Develop and integrate AI-driven capabilities for support workflows, leveraging and managing third-party platforms and external partner APIs
• Participate in technical design and architecture discussions, helping shape team-level technical direction and tradeoffs.
• Mentor and support other engineers through code reviews, pairing, and technical guidance, contributing to a culture of quality and continuous improvement.

Senior Software Engineer – Care Experience

Program Manager

• Lead and project-manage cross-functional initiatives across Care, Customer Success, and Product
• Build operational programs from the ground up
• Support Care Operations by improving escalation workflows
• Partner with the Customer Success team on account health monitoring
• Support Product and Engineering teams with operational needs
• Contribute to retail strategic planning efforts

Senior Program Manager, Retail Strategy, Operations

Customer Success Manager

• Work closely with cross-functional partners in New Business Sales, Onboarding and Growth Sales Leadership to ensure proper alignment on pursuing opportunities for revenue growth
• Build relationships and trust with customers through thoughtful attention and advocacy to drive the customer flywheel and increase referral opportunities
• Retain & grow SaaS revenue through consultative engagements and new product recommendations tailored to the specific needs of each customer
• Drive activation and adoption across Toast product suite by leveraging internal tools & resources to analyze product usage, demonstrate value & facilitate trainings
• Confidently navigate all Toast POS modules & have a working knowledge of our partner landscape
• Leverage Toast product knowledge to facilitate customer demos, troubleshoot basic functions of the POS and ensure the customer is getting the most out of Toast

Customer Success Manager II – SMB

Frontend Engineer

• Work with fellow engineers, product managers, designers, and user researchers to build amazing features
• Flex your frontend/ full-stack muscles with challenging end-to-end tasks in a supportive, collaborative team environment
• Ship code that has a massive impact on the growth and strategy of Toast
• Experiment directly with Guests and Restaurants to test new dining experiences
• Champion best practices for development, deployment and quality life-cycles

Senior Frontend Software Engineer

Onboarding Specialist

• Lead and develop a high-performing team of Onboarding Consultants
• Own the performance and strategic direction of segments
• Drive operational improvements and scalable processes
• Influence cross-functional partners for successful outcomes
• Act as the subject matter expert for onboarding

Senior Onboarding Manager – Hotels/Sports & Entertainment

Manager

• Serve as the primary voice of Customer Care with Product and Engineering — synthesizing frontline insights, customer feedback, and operational data into clear problem statements and actionable opportunities.
• Identify and prioritize high-impact improvements across the customer support experience, including process redesign, org structure, and automation.
• Embed early in product development to shape priorities, design decisions, and rollout strategies.
• Own end-to-end delivery of complex, cross-functional initiatives — translating ambiguous problem spaces into clear plans, milestones, and measurable outcomes.
• Define success metrics and track outcomes (CSAT, NPS, FCR, AHT, cost-to-serve).
• Provide clear, concise updates and recommendations to senior leadership.