Toast

Risk

• Own the end-to-end cyber risk lifecycle: risk identification, assessment, prioritization, mitigation tracking, and reporting
• Establish and operationalize a scalable risk operating model
• Drive adoption of the program across Security, Product, Engineering, and Infrastructure teams
• Lead the end-to-end technical risk management lifecycle through close partnership with cross-functional stakeholders

Principal Technical Risk Analyst

People Operations

• Lead the development and presentation of annual product strategies to immediate leadership
• Partner with cross-functional stakeholders to architect a robust Workday ecosystem
• Recommend AI-forward initiatives and system optimizations
• Orchestrate partnerships with IT and Security for compliance
• Apply product management methodologies to implement enhancements
• Lead selection and management of third-party SaaS partners
• Build and manage a high-performing global team
• Oversee Workday ticket management and configuration
• Ensure security, compliance, and seamless system upgrades
• Lead the technical execution of critical cycles

Senior Manager, People Products – Workday

Accounting Manager

• Lead an accurate and timely month-end close process by driving solutions at scale that benefit cross-functional teams and our reporting goals.
• Perform thorough review for corporate accounting related processes and transactions, such as compensation/commissions, long-term assets, operating expenses, and consolidation to ensure accuracy and compliance with US GAAP, appropriate documentation for external reporting and audit/SOX requirements.
• Develop, motivate and manage a distributed high-potential accounting team across the U.S. and collaborate with offshore accounting teams in India, fostering high performance and accountability.
• Lead and inspire AI and automation transformation of corporate accounting processes, and collaborate closely with Business System to design and execute initiatives from roadmap to execution.
• Lead collaboration with our cross functional partners, such as Finance & Strategy, Revenue Accounting, Tax, Procurement, including but not limited to variance analysis, periodic business review results, and establish new processes when needed. Communicate the accounting implication to stakeholders across the organization.
• Streamline and enhance processes and SOX compliant controls. Create efficiencies and simplification by leveraging technology solutions and automation.
• Partner with accounting leadership to define key strategies, roadmap, and future operating model through alignment with business process owners.

Director, Corporate Accounting

Operations

• Establish the primary framework for innovative practices and operational high-performance across growing lines of business
• Execute growth-focused strategies and partner across functions to meet revenue and expansion targets
• Drive high-level projects that contribute to the completion of executive-level goals
• Identify and assess critical strategic needs, translating them into actionable improvements
• Oversee the development and maintenance of accurate, actionable reporting and dashboarding (Salesforce, Sigma, Hex)
• Spearhead data integrity enhancements, encompassing total addressable market (TAM) audits, brand data remediation, and comprehensive system integration
• Design and manage primary KPI reporting frameworks that include precise year-over-year pacing analytics and advanced forward-looking modeling
• Ensure that all reporting architectures are meticulously designed and maintained to fulfill the distinct operational requirements and strategic objectives of R/MM/E leadership and team members
• Direct the modeling and refinement of territories for multiple R/MM/E sales business units
• Oversee extensive account assignment and upload processes while adhering to established data integrity standards
• Implement systematic and strategic guardrails to enforce business rules and prevent rules of engagement violations
• Lead strategic process improvement projects designed to accelerate sales processes and maximize team productivity
• Engineer scalable workflows for things like pipeline management and data hygiene to ensure one source of truth for the entire organization
• Serve as a strategic bridge between sales, marketing, finance, and leadership to build solutions that provide real time visibility into performance
• Define and implement robust documentation and training frameworks that ensure new systems and cadences are executed with consistency and precision
• Serve as a strategic thought partner to LOB leadership (Managers through VPs), facilitating regular alignment sessions to translate business objectives into prioritized project roadmaps and actionable workstreams
• Deliver consistent, forward-looking project updates and key initiative briefings to all relevant stakeholders
• Negotiate and define project priorities in collaboration with leadership, balancing resource allocation against the highest-impact business opportunities
• Foster a culture of continuous improvement and innovation
• Establish robust feedback loops with stakeholders and team members to measure satisfaction, refine delivery models, and maintain high-trust partnerships

Senior Manager, Growth Operations – Strategic Growth R/MM/E

Full-stack Engineer

• Build from 0→1: Partner with a small team to architect and build technical foundation
• Ship at Terminal Velocity: Leverage AI tools to maximize output
• Architect for Flexibility: Design systems that allow for quick pivots
• Create "Real" Experiences: Build functional prototypes for immediate testing
• Execute End-to-End: Operate as a generalist across APIs, UIs, and databases
• Make Smart Tradeoffs: Decide when to quickly hack solutions versus invest time
• Collaborate across Disciplines: Ensure tech feasibility in vision from the start

Staff Software Engineer, New Ventures

Customer Success Manager

• Staff a dedicated high-volume Account Strategy phone and chat line
• Lead consultative, value-based Account Strategy conversations
• Navigate complex customer conversations fluently in Spanish and English
• Diagnose customer needs quickly and help each customer grow with Toast
• Document interactions, outcomes, and customer feedback with strong attention to data hygiene
• Leverage data, account insights, and internal tools to inform account strategies
• Collaborate cross-functionally with Sales, Support, Product, and Finance

Senior Customer Success Manager, SMB – Account Strategy, Bilingual Spanish

Technical Writer

• Remove obstacles to self-implementation and self-support for complex customer businesses by designing and writing cross-cutting enablement documentation.
• Write for enterprise customer technical leadership and support teams, producing implementation guides, architecture overviews, integration patterns, and best practices.
• Use research, interviews, and collaboration with Toast customer-facing teams to understand business objectives, pain points, and implementation barriers.
• Build and implement AI documentation generation infrastructure, establish evaluation frameworks to verify content quality, and advocate for AI tool adoption to accelerate discovery and shape how we document at scale.
• Collaborate as a strategic leader in developing documentation practice, focused on business enablement writing and AI-driven product documentation infrastructure.
• Cover multiple product functionality areas as a domain expert, using AI tooling for routine documentation updates and focusing your writing on strategic enablement content.
• Partner with peer product development leaders to incorporate documentation requirements into product development planning from the start.
• Test complex technical features, write and validate code examples, and advocate for enterprise developer experience.
• Measure and communicate documentation impact on enterprise customer implementation time, support ticket volume, and adoption metrics.
• Mentor technical writers in adopting AI tools, balancing strategic thinking with execution, and establishing documentation quality standards.

Principal Technical Writer

Product Designer

• Partner closely with product, engineering, and research
• Design end-to-end workflows across responsive web and native mobile
• Simplify complex, scaled operator workflows
• Help drive the evolution of AI-driven tools
• Apply systems thinking to evolve platform-level experiences
• Collaborate with localization and international teams
• Advocate for customer-centered design

Product Designer – Commerce Platform, Voice AI

• Engage customers in real-time to understand their needs
• Lead consultative, value-based retention conversations
• Diagnose customer needs and help them succeed with Toast
• Collaborate with cross-functional teams to drive customer outcomes

Customer Success Manager II, SMB – Account Strategy

• Design end-to-end AI-first experiences for restaurant management
• Collaborate with product designers and cross-functional teams
• Drive experimentation and execution for user experience improvements

Senior Product Designer – Agentic Team Suite

• Design, scope, and implement cutting-edge solutions using a mix of technologies
• Raise the bar to boost quality, performance, usability, and scalability of the Websites product
• Collaborate closely with Design and Product stakeholders to chase product-market fit
• Drive discovery of high-impact opportunities with your team and turn them into reality
• Be an awesome teammate who’s all in on collaboration and collective success
• Work across teams to ensure that every part of our product ecosystem works seamlessly together to deliver the best possible experience for our customers

Staff Software Engineer – Websites

• Lead fellow developers, product managers, and designers, to build amazing Employee management features with a goal of making it easier for customers, their employees, and other toast teams to interact with employees.
• Flex your full-stack development muscles with challenging end-to-end tasks in a supportive, collaborative team environment
• Participate in designing, estimating, implementing, testing, and debugging end-to-end solutions
• Mentor developers through code-pairing and detailed code, architecture, and project reviews
• Champion best practices for development, deployment and quality life cycles
• Actively contribute to product design and feature selection discussions

Staff Software Engineer, Employee Lifecycle Management

Product Marketing

• Redesign onboarding, support, and how we think about growth in the context of AI
• Own activation, expansion, retention, and support efficiency goals
• Build rigorous experimentation frameworks and accelerate iteration velocity
• Use AI to reimagine customer journeys and drive adoption and growth
• Lead and scale high performing teams
• Partner deeply with Engineering, Design, Data Science, Sales, Marketing, Customer Success, and Customer Support

Head of Product – GTM Experiences

Backend Engineer

• Design, build, and deliver features for Toast’s payments products
• Develop and implement automated test suite to ensure the code shipped to our customers meets the highest quality standards
• Roll features out to customers, including monitoring for success
• Collaborate with our PM (and UX) on the definition and design of features
• Partner with a wide array of teams across Toast
• Work with experienced engineers to deliver design and code review

Senior Software Engineer, Backend – Payments

Compliance

• Own and execute key compliance management processes to monitor and ensure compliance with network and regulatory requirements across Toast Retail and Payments products
• Proactively manage and communicate status, risks, and next steps across multiple workstreams, ensuring stakeholders are informed without requiring prompting
• Assist in tracking and assessing new and changing regulations across Payments and Retail, including card network rules, data security standards, consumer protection laws, and emerging payment technologies; escalate potential concerns and support mitigation strategies
• Research and analyze compliance risks associated with retail merchants, including high-risk categories and evolving regulatory concerns
• Collaborate closely with Merchant Risk, Retail, Legal, Product, and Operations to develop and refine compliance policies, controls, and guidance
• Liaise with business partners to provide practical, risk-based compliance guidance, including process and control recommendations
• Support audits and regulatory inquiries by gathering documentation and ensuring transparency in compliance operations
• Execute and support internal compliance testing activities in partnership with the Global Testing Program Manager, including contributing to test planning, performing testing, documenting results, and tracking remediation to completion
• Evaluate and guide the business on new and existing product releases and enhancements to ensure alignment with applicable laws, regulations, policies, and strategic partner requirements
• Identify compliance issues (internally or through audits/exams), track remediation efforts, and follow up with stakeholders to ensure timely resolution
• Effectively manage competing priorities, flagging capacity constraints early and proposing solutions or reprioritization as needed
• Support the Retail business in adopting enterprise risk and compliance frameworks, including policies, training, and reporting