Customer Success Manager II – SMB

Toast

Customer Success Manager handling account management and relationship building for SMB clients at Toast. Navigating customer journeys to enhance success and satisfaction.

Posted 6/25/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $75,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Work closely with cross-functional partners in New Business Sales, Onboarding and Growth Sales Leadership to ensure proper alignment on pursuing opportunities for revenue growth
Build relationships and trust with customers through thoughtful attention and advocacy to drive the customer flywheel and increase referral opportunities
Retain & grow SaaS revenue through consultative engagements and new product recommendations tailored to the specific needs of each customer
Drive activation and adoption across Toast product suite by leveraging internal tools & resources to analyze product usage, demonstrate value & facilitate trainings
Confidently navigate all Toast POS modules & have a working knowledge of our partner landscape
Leverage Toast product knowledge to facilitate customer demos, troubleshoot basic functions of the POS and ensure the customer is getting the most out of Toast

Requirements

What you’ll need

Must be local to the San Antonio, TX area
2+ years of Account Management, Sales or equivalent experience
Success operating independently and navigating competing priorities
High technical aptitude allowing for quick learning and adoption of technical concepts and language
Proven track record of success in meeting and exceeding goals
Excellent communication, organizational, and influencing skills
Flexibility & adaptability
Problem solving mindset, ability to think critically

Benefits

Comp & perks

Competitive compensation and benefits programs
Health insurance
Paid time off
Professional development opportunities
Flexible working hours
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaSPOS modulesproduct knowledgeconsultative engagementscustomer demostroubleshootingproduct usage analysistraining facilitation

Soft Skills

communicationorganizationalinfluencingflexibilityadaptabilityproblem solvingcritical thinkingrelationship buildingtrust building