Senior Program Manager, Retail Strategy, Operations

Toast

Senior Program Manager driving cross-functional initiatives to support rapid growth in Toast's retail vertical. Focused on operational excellence and strategic planning within the organization.

Posted 6/25/2026full-timeRemote • Alabama • 🇺🇸 United StatesSenior💰 $181,000 - $290,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and project-manage cross-functional initiatives across Care, Customer Success, and Product
Build operational programs from the ground up
Support Care Operations by improving escalation workflows
Partner with the Customer Success team on account health monitoring
Support Product and Engineering teams with operational needs
Contribute to retail strategic planning efforts

Requirements

What you’ll need

10+ years of professional experience
5+ years managing programmatic initiatives or complex project lifecycles
Bachelor's degree
Strong project management skills
Analytical and comfortable with operational metrics
Track record of earning trust with senior leaders and cross-functional partners
Excellent written and verbal communication
Results-oriented with a bias toward action

Benefits

Comp & perks

Competitive compensation and benefits programs
Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementprogram managementoperational metricsaccount health monitoringescalation workflowsstrategic planning

Soft Skills

analytical skillscommunicationtrust buildingcross-functional collaborationresults-orientedbias toward action

Certifications

Bachelor's degree