Care Account Operations Advisor

Toast

Care Account Operations Advisor providing account maintenance and support for Toast's restaurant platform. Responsible for complex customer inquiries and maintaining sensitive financial information.

Posted 6/26/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a subject matter expert on all account operations processes
Handle complex customer inquiries and issues via phone, chat, and email with empathy and precision
Own a case queue end-to-end, driving timely and accurate resolution
Partner cross-functionally with Sales, Onboarding, Billing, Payments, and other teams to coordinate seamless support across the customer lifecycle
Maintain meticulous attention to detail when processing sensitive account information to prevent downstream errors
Proactively identify process gaps and contribute ideas that improve team efficiency and customer experience
Take on additional responsibilities as the team and business evolve

Requirements

What you’ll need

2+ years of customer-facing experience, ideally in an escalations or account management environment
Demonstrated ability to navigate complex, multi-step issues with accuracy and calm under pressure
Exceptional written and verbal communication skills - you can explain complicated things clearly
Relentlessly detail-oriented with strong organizational habits
Comfortable partnering cross-functionally and advocating for the customer across teams
Strong sense of urgency and ability to prioritize in a fast-paced environment
Experience with Salesforce or another CRM is a plus

Benefits

Comp & perks

Competitive compensation and benefits programs
Health insurance
401(k) matching
Wellness programs
Flexible working hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

empathyattention to detailorganizational skillscommunication skillsproblem-solvingcustomer advocacyability to prioritizecalm under pressureteam collaborationprocess improvement