Senior Software Engineer – Care Experience

Toast

Senior Software Engineer developing and operating systems for supporting Toast customers across chat and voice channels. Building intelligent platforms for real-time customer support and operational reliability in a digital world.

Posted 6/26/2026full-timeRemote • California • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

JavaKotlin

About the role

Key responsibilities & impact

Design, build, and operate core components of our Support Technology platforms, delivering scalable solutions with meaningful impact across customer-facing support experiences and agent tooling.
Own and evolve backend services, workflows, and integrations that power chat, voice, and agent-assisted support channels.
Contribute to the reliability, performance, and scalability of business-critical support systems, ensuring they operate effectively under urgent, real-world conditions.
Partner closely with product, design, AI, and operations to translate complex support workflows and customer needs into robust, maintainable software solutions.
Develop and integrate AI-driven capabilities for support workflows, leveraging and managing third-party platforms and external partner APIs
Participate in technical design and architecture discussions, helping shape team-level technical direction and tradeoffs.
Mentor and support other engineers through code reviews, pairing, and technical guidance, contributing to a culture of quality and continuous improvement.

Requirements

What you’ll need

5+ years of experience in software engineering, with a strong background building and maintaining production systems using Java, Kotlin, or other object-oriented languages.
Experience designing and operating APIs and services that support customer-facing or internal tools.
Proficient with AI tooling such as Cursor, Claude, and MCP servers
Proven ability to own complex features or projects end-to-end, from design through production and iteration.
Experience shipping and operating business-critical systems with a focus on reliability, performance, and operational excellence.
Ability to collaborate effectively across teams and communicate technical concepts clearly to both technical and non-technical partners.
Focused on delivering positive impact for Toast customers.

Benefits

Comp & perks

Learn more about our benefits at https://careers.toasttab.com/toast-benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

JavaKotlinAPI designobject-oriented programmingAI-driven capabilitiesproduction systemsscalabilityreliabilityperformancetechnical design

Soft Skills

collaborationcommunicationmentorshiptechnical guidancecontinuous improvementproblem-solvingproject ownershipadaptabilityteamworkcustomer focus