TimelyCare

Business Development Rep

• Set and ensure completion of high-quality meetings that progress to the sales pipeline.
• Implement and improve best in class practices for prospect engagement and meeting conversion.
• You'll think critically and collaborate with teammates and leadership to create, experiment and build best practices & playbooks.
• Youll think strategically to plan and prioritize your territory, and messaging to different market segments and buyer personas.
• Coordinate with Marketing Leadership to ensure targets/metrics are being met or exceeded.
• Partner with Account Executives to create cohesiveness and drive strong alignment in targeting prospects.
• Youll streamline and refine lead qualification, resulting in an efficient sales pipeline.
• Performs other duties as assigned while managing workload and assignments effectively.

Business Development Representative

• Drive top-of-funnel growth by engaging K-12 or Higher Education decision makers and setting high-quality discovery meetings that progress to qualified pipeline opportunities.
• Build awareness and generate interest through strategic outreach across email, phone, video, and social channels.
• Implement and continuously refine best-in-class practices for prospect engagement, lead qualification, and meeting conversion.
• Think critically and collaborate with Sales, Marketing, and Leadership to create, experiment, and scale repeatable outreach playbooks.
• Strategically plan and prioritize your territory, tailoring messaging to different education market segments and buyer personas, including superintendents, HR/Benefits leaders, student affairs, counseling and wellness leaders, and campus administrators.
• Partner closely with Account Executives to align on target accounts, streamline lead qualification, and drive an efficient sales pipeline.
• Consistently meet or exceed activity, meeting, and pipeline generation goals.
• Coordinate with Marketing Leadership to ensure campaign targets and metrics are being met or exceeded.
• Effectively manage workload, priorities, and additional projects in support of evolving team objectives and company goals.

Sales Operations Manager

• Own and analyze full-funnel performance (Lead ? SQL ? Opportunity ? Closed Won)
• Monitor conversion rates, pipeline velocity, time-in-stage, and rep performance
• Identify pipeline gaps, coverage issues, and key performance drivers
• Build and maintain forecasting models across pipeline, bookings, and renewals
• Support quarterly and annual planning processes
• Deliver accurate, insight-driven forecasts with clear variance analysis
• Develop and maintain executive-facing dashboards and reporting
• Translate data into actionable recommendations for Sales leadership
• Partner with Business Systems team to ensure Salesforce data integrity and hygiene
• Define and standardize GTM KPIs

Manager

• Own campus engagement strategies that increase awareness, activation, and adoption of TimelyCare services across students, faculty, and staff.
• Develop scalable campus engagement playbooks and turnkey marketing toolkits that partner institutions can deploy through their own channels.
• Lead seasonal and moment-based campaign planning tied to key campus needs and rhythms, including back-to-school, finals, awareness months, and critical engagement periods.
• Identify and support on-campus activation opportunities in partnership with Customer Experience and campus stakeholders, including events, tabling, orientation, and wellness programming.
• Build and execute multi-channel engagement campaigns across email, SMS, in-app messaging, push, social, and campus-facing channels.
• Develop differentiated messaging and campaign journeys for distinct audiences and behaviors, including pre-launch, launch, onboarding, active use, and re-engagement.
• Partner with Product Marketing, Brand, and Creative to create relevant, high-performing content that reflects student needs and the TimelyCare brand.
• Serve as the day-to-day marketing partner to Customer Experience and Implementation for campus launch and engagement planning.
• Collaborate with Analytics, Product, and Lifecycle Marketing to improve segmentation, campaign targeting, and performance visibility.
• Gather insights from campus partners and internal teams to continuously improve playbooks, campaigns, and the customer experience.
• Define and monitor KPIs related to awareness, activation, utilization, and campaign performance.
• Build repeatable reporting and insight-sharing cadences that show what is working, where engagement gaps exist, and how programs should evolve.
• Use testing, segmentation, and performance data to continuously optimize campaigns and engagement strategies.

Business Development Representative

Business Development Representative

Sales Operations Manager

Manager, Campus Engagement