TimelyCare

Customer Success Manager

• Drive Strategic Outcomes at Scale: Empower campus partners to achieve measurable improvements in student well-being and engagement through scalable success strategies that align TimelyCare’s solutions with institutional goals.
• Own Customer Health: Monitor adoption, engagement, and satisfaction metrics to proactively identify risks and opportunities. Partner cross-functionally to implement success strategies that strengthen overall customer health.
• Champion Adoption & Engagement: Lead initiatives that increase platform utilization and student engagement through data-driven insights, marketing collaboration, and activation strategies tailored to each campus community.
• Deliver Value & Executive Alignment: Lead strategic wellness and impact reviews (QBRs/EBRs) and ongoing check-ins that communicate impact, outcomes, and ROI to executive stakeholders.
• Influence Retention & Growth: Identify expansion opportunities that align with customer goals and work closely with Sales and Leadership to drive renewal and growth outcomes.
• Act as the Voice of the Customer: Advocate for customer needs and feedback across Product, Operations, and Marketing to inform roadmap priorities and service enhancements.
• Collaborate Cross-Functionally: Serve as the quarterback for your portfolio, coordinating with Implementation, Care Delivery, Product, and Marketing to deliver a seamless and unified customer experience.
• Contribute to Continuous Improvement: Bring forward insights, best practices, and innovation opportunities that enhance the overall customer experience and TimelyCare’s impact across the higher education landscape.
• Engage on Campus: Represent TimelyCare during key campus events and activations to build trusted relationships and deepen partnership impact. Travel up to 10% during peak periods (Fall and Spring).

Data Analyst

• Own the strategy, optimization, and management of the marketing technology stack: 6sense, HubSpot, Salesforce, Qualified, and Salesloft.
• Drive utilization, integration, and alignment of tools to support marketing and sales workflows.
• Oversee marketing system execution, ensuring efficiency, accuracy, and best practices in lead management, lead scoring, routing, and funnel design.
• Define, maintain, and continuously improve the marketing funnel framework and lifecycle stage definitions.
• Educate and train the marketing team on tool adoption and data-driven workflows to maximize value from the tech stack.
• Develop and maintain advanced marketing performance reporting dashboards across campaigns, pipeline, and revenue contribution.
• Own forecasting and planning models to support marketing leadership in setting and tracking goals.
• Deliver campaign performance analysis, pipeline reporting, and attribution modeling to evaluate marketing impact.
• Support financial reporting, including ROI, CAC, and LTV analysis.
• Provide data-driven insights and actionable recommendations to marketing leaders and stakeholders for weekly, monthly, quarterly, and board-level reviews.
• Champion and operationalize AI tools and automation across the revenue marketing organization.
• Proactively identify opportunities to leverage AI for efficiency, analytics, and performance improvement.
• Enable, educate, and train the marketing team on practical AI use cases within workflows.
• Partner closely with RevOps and Data & Analytics to ensure alignment across systems, data integrity, and unified reporting.
• Serve as a member of the Data Hygiene Committee, driving system accuracy, data cleanliness, and compliance.
• Collaborate cross-functionally to ensure end-to-end visibility from marketing efforts to revenue outcomes.

Marketing Systems and Analytics Manager

Marketing Operations

• We are seeking a proactive and detail-oriented Senior Marketing Automation Specialist to play a critical role in executing and orchestrating integrated marketing campaigns across key platforms.
• You will operate and optimize HubSpot, manage Qualified, execute account-based experiences, and translate campaign briefs into executable assets.
• Collaborate with campaign strategists, digital marketers, revenue operations, events, and social teams to deploy testing and refine marketing efforts.
• Design and implement A/B tests and monitor performance, delivering actionable insights and recommendations.
• Build, maintain, and refine target audience segments for key campaign motions and manage segmentation strategies.

Senior Marketing Automation Specialist

Therapist

• Provide therapeutic counseling services and treatment planning to a primarily young adult population
• Document concurrently and submit HIPAA compliant documentation using TimelyCare's electronic health record
• Develop and submit treatment plans and progress notes following each session
• Communicate cross functionally with other teams/departments in order to support care continuation as needed
• Adhere to established standards for documentation quality and code of ethics

Licensed Clinical Therapist

Product Designer

• Define and execute a design strategy that leverages AI technologies to enhance access, engagement, and health outcomes across TimelyCare’s digital ecosystem.
• Develop systems and processes that integrate user feedback, behavioral data, and research into every design decision—ensuring deep understanding of user needs, motivations, and experiences.
• Recruit, develop, and inspire a high-performing team of designers and researchers, fostering a culture of curiosity, experimentation, and evidence-based design.
• Collaborate cross-functionally with Product, Engineering, and Care teams to ensure design principles and user insights inform AI model training, product requirements, and feature prioritization.
• Advance TimelyCare’s design systems to support adaptive, data-informed experiences and streamline iteration cycles—balancing innovation with quality and accessibility.
• Champion human-centered AI practices that ensure trust, inclusivity, and ethical design in all AI-driven experiences.
• Define and measure success metrics linking design outcomes to user satisfaction, engagement, adoption, and overall well-being impact.
• Communicate design impact and insights to executive stakeholders, using data and storytelling to guide company strategy and product direction.
• Serve as a key voice in leadership discussions, representing the product design function and advocating for user experience as a driver of innovation, differentiation, and growth in digital healthcare.
• Adapt and evolve with the organization’s needs, taking on strategic projects that advance TimelyCare’s mission and design maturity.
• Champion ongoing learning and development by equipping the design team with skills in emerging AI tools, accessibility standards, and behavioral health UX—ensuring continuous growth and future-ready expertise.

Vice President of Product Design

• Set and execute the long-term strategy for Customer Success aligned with TimelyCare’s growth, retention, and revenue goals
• Establish a scalable success framework that balances high-touch executive partnership with digitally enabled scale
• Champion a customer-centric and data-informed culture that balances satisfaction, retention, and revenue outcomes
• Serve as a thought leader internally and externally—representing the voice of the customer across the business and building a strong advocacy presence
• Continuously evaluate and refine success frameworks based on data insights and customer feedback
• Build and nurture deep, trusted relationships with executive stakeholders positioning TimelyCare as a strategic partner
• Create and scale a Voice of the Customer (VoC) framework that captures strategic insights, drives client advocacy, and informs the product roadmap
• Develop scalable customer success strategies that align resources effectively across all segments, ensuring the right level of touch for each customer tier
• Design scalable engagement models and leverage tools such as Gainsight to drive efficiency, consistency, and visibility across the customer lifecycle
• Lead, inspire, and develop a high-performing team of CSMs and people managers, fostering a culture of accountability, positivity, and results
• Coach team members to excel in strategic engagement, executive communication, and proactive value delivery
• Lead organizational design and hiring strategies to support continued growth and evolving customer needs

Assistant Vice President, Customer Success

Growth Marketing

• Develop demand generation strategies that drive pipeline growth across all stages of the buyer’s journey.
• Create engaging multi-channel campaigns balancing inbound and outbound tactics, such as email campaigns, social media, paid media, content syndication, webinars, and events.
• Lead targeted ABM efforts for district-level and enterprise accounts, collaborating with sales to prioritize key accounts and develop personalized campaigns (1:1, 1:few, 1:many).
• Generate qualified leads using data-driven approaches to refine targeting, segmentation, and messaging.
• Leverage AI-driven insights to inform marketing strategy, messaging, and creative concepts based on ICP and persona data.
• Partner with product marketing and sales to address specific needs of education audiences and streamline lead handoff processes.
• Collaborate with design and content teams to produce assets including case studies, white papers, digital ads, and nurture sequences.
• Analyze performance metrics (conversion rates, lead quality, pipeline progression, deal velocity) and optimize marketing programs.

Senior Growth Marketing Manager

Account Executive

• Manage full cycle sales process: prospecting, lead generation, meeting scheduling, and closing
• Routinely contact college and university personnel to build relationships and present to stakeholders
• Customize programs to meet institution needs and establish strategic partnerships
• Achieve and exceed sales targets and grow market share in assigned territories
• Deliver presentations, coordinate with Sales Leadership, and provide post-sales support
• Support GSP system communication and facilitate senior solutions specialist engagement
• Cultivate opportunities aligned with conference calendars and channel partners
• Perform additional tasks and projects to support team objectives and company goals

Marketing

• The Role\n• At TimelyCare, you’ll be part of a mission-driven organization transforming how students access mental health and well-being support.\n• This is a unique opportunity to shape a critical function within a fast-growing team and make a measurable impact on student success.\n• As we continue to expand our impact at TimelyCare, we are seeking a results-driven ABM Marketing Manager to lead our Always-On Account-Based Marketing campaigns across strategic education segments, focusing on identifying and engaging in-market accounts at scale.\n• We are looking for a highly strategic and execution-focused ABM Marketing Manager to build, manage, and optimize full-funnel ABM campaigns targeting Community Colleges, Private Institutions, and Public Systems.\n• This individual will own the orchestration of campaigns across the buyer journey—from Awareness through Purchase—with a strong emphasis on accelerating pipeline and improving conversion rates in the Decision and Purchase stages.\n• Location This is a remote position. Reviewing candidates across the country.