Quality Assurance Coordinator

TimelyCare

Quality Assurance Policy & Program Coordinator at TimelyCare ensuring policies align with clinical standards. Responsible for quality assurance activities and maintaining operational readiness across services.

Posted 7/25/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare quality assurance and improvement, with a strong focus on policy development, regulatory compliance, and data management. Proficient in creating training materials and presentations to educate staff on quality standards and practices.

Highest-signal resume keywords

Healthcare Quality AssuranceRegulatory CompliancePolicy DevelopmentData ManagementTraining Material Creation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality ImprovementRisk ManagementHealthcare OperationsData AnalysisDocument Preparation

Soft Skills

Effective CommunicationProfessionalismCollaborationProblem-Solving

Tools & Technologies

G-SuiteMicrosoft WordMicrosoft ExcelMicrosoft PowerPointPDF Management

Certifications & Qualifications

Active Clinical License (RN, LCSW, LPC, LMFT)

Industry Keywords

URACNCQAThe Joint CommissionCMSHIPAA

About the role

Key responsibilities & impact

Own the maintenance, organization, review cycle, and development of TimelyCare policies, procedures, practice guidelines, and related QA documentation.
Track policy review timelines, outstanding revisions, approvals, and version control to support continuous readiness.
Works with the training department to create and implement training material as needed to aid in educating employees and providers on policies, procedures, and practice guidelines.
Communicates and presents information effectively to groups and/or individuals with all levels of staff and leadership.
Collects and manages data essential for measuring improvement.
Prepares committee background materials, agendas, memos, minutes, and reports for the Quality Assurance / Quality Improvement Committee as directed.
Provides feedback and support for each service line to assist in maintaining a state of continuous readiness for visits/surveys/investigations conducted by external agencies (e.g. URAC, NCQA, etc.).
Performs assessments of quality related issues and risks.
Support root cause analysis efforts and help monitor action plans related to quality events, complaints, incidents, or identified gaps.
Participates in internal and external audits and inspections.
Partners with management teams to align compliance with the company's objectives.
Acts as a role model for excellence in care and shows a high degree of professionalism.
Participates in multidisciplinary project activities.
Attends and participates in meetings with management staff as requested.
Assists the QA Program Manager in preparing for regulatory surveys by instructing staff on matters of compliance and licensure, and immediately correcting problems noted by surveyors.
Assists QA Program Manager in preparing and documenting actions related to the Quality Assurance / Quality Improvement Committee.

Requirements

What you’ll need

Minimum 2 years of experience in healthcare quality assurance, quality improvement, risk management, policy and program development, regulatory compliance, healthcare operations or a related field required.
Bachelor's degree in Healthcare Administration, Nursing, Public Health, Social Work, Counseling, Business Administration, or a related healthcare field required.
Active clinical license, such as RN, LCSW, LPC, LMFT, or similar, preferred but not required.
Knowledge of URAC, NCQA, The Joint Commission, CMS, HIPAA, or other healthcare accreditation and regulatory standards preferred.
Experience and proficiency in G-Suite, PDFs, Word, Excel, and PowerPoint; proficient in creating forms and documents.
Skilled in creating summary spreadsheets, documents, and presentations.
Healthcare customer service experience preferred.

Benefits

Comp & perks

Paid Company Holidays + No work on your birthday!
Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community
Variable bonus eligibility on a quarterly basis
Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance
Company-paid group Life Insurance + Company-paid Short Term Disability
Concierge benefit support services
401(k) with employer match
Free access to TimelyCare virtual medical and mental health support
Mission-Driven Purpose with a Supportive Team Culture