Ticketmaster

Backend Engineer

• Design, build, and operate production backend services using Rust and other strongly engineered backend technologies.
• Own backend components from design through deployment, observability, incident learning, and ongoing maintenance.
• Modernize existing systems incrementally, reducing technical debt while protecting reliability and business continuity.
• Develop clean, maintainable, production-grade code with strong attention to correctness, testability, performance, and operational behavior.
• Debug complex production and pre-production issues across services, data flows, infrastructure, and deployment pipelines.
• Define practical service boundaries, API contracts, data models, and integration patterns that support long-term maintainability.
• Improve reliability, observability, monitoring, alerting, and deployment workflows for backend systems.
• Use AI-assisted and agentic coding tools to accelerate exploration, implementation, testing, debugging, and documentation while remaining accountable for final quality.
• Collaborate with frontend, product, infrastructure, security, and operations partners to deliver complete and reliable product capabilities.
• Evaluate architectural options and communicate trade-offs clearly to technical and non-technical stakeholders.
• Contribute to code reviews, design reviews, documentation, and engineering practices that raise the quality of the team.
• Identify risks, simplify complex technical problems, and make pragmatic decisions in ambiguous situations.

Senior Backend Engineer, Rust

Platform Engineer

• Identify and act on production problems without being prompted
• Build end-to-end, high-availability systems that handle extreme traffic spikes
• Lead platform modernization initiatives
• Design and implement streaming and event-driven solutions

Principal Engineer I – Prepurchase Platform

Product Marketing

• Lead go-to-market strategy and execution for distribution API and e-Commerce launches, new integrations, and feature releases.
• Define positioning, messaging, and value propositions for our API and marketplace distribution products, translating technical capabilities into partner and fan benefits.
• Own high-impact partner-facing content: pitch decks, one-sheets, integration narratives, developer-facing summaries, and release communications.
• Drive global alignment on distribution messaging across regions so it scales consistently.
• Build and run release communication frameworks that keep partners current on API and marketplace updates, versioning, and new capabilities.
• Partner with Product to shape the distribution roadmap based on partner needs and market dynamics.
• Collaborate with Sales and Partnerships to support partner onboarding, adoption, and external storytelling.
• Maintain content systems and repositories so partner materials stay accurate, accessible, and version-controlled.
• Synthesize market research, competitive intelligence, and performance data to inform marketplace strategy.

Senior Manager, Global Product Marketing

Strategy

• Lead and mentor a team of experienced Fraud Analysts specializing in payments, fraud prevention, and risk management
• Partner with leadership teams to develop strategic plans related to fraud prevention and chargeback reduction
• Collaborate with product, engineering, and external partners to design scalable fraud prevention solutions while supporting successful payment processing
• Drive advanced analytics initiatives by transforming large and complex datasets into actionable insights for senior leadership
• Manage and optimize fraud detection tools, decision engines, and rule strategies through ongoing performance analysis
• Evaluate emerging fraud technologies, vendors, and business opportunities using quantitative and operational analysis
• Monitor industry fraud trends and recommend proactive mitigation strategies
• Support cross-functional initiatives and provide analytical insights that influence key business decisions
• Deliver executive-level reporting and presentations, including weekly metrics, monthly business reviews, and strategic planning updates
• Develop and coach junior team members to support organizational growth and capability building

Senior Manager, Global Fraud Strategy

Project Manager

• Help define the operational delivery of assigned national and international tours across the EMEA region.
• Gather operational requirements from TM Music, local markets and internal stakeholders.
• Produce, review and distribute comprehensive tour specifications.
• Coordinate project timelines, milestones and operational readiness across multiple teams.
• Act as the primary operational contact for assigned tours throughout their lifecycle.
• Ensure operational consistency across multiple countries, platforms and sales channels.
• Maintain project documentation, reporting and stakeholder communications.
• Support post-onsale operational reviews and continuous improvement initiatives.
• Support high-profile onsales across EMEA.
• Monitor event performance during critical onsales and assist with issue identification, triage and escalation.
• Support Marketplace operational tools including Smart Queue, Password Server, Offering configuration and related Marketplace services.
• Assist Event Programming teams with Marketplace configuration questions and operational diagnostics.
• Perform operational QA to ensure events meet specification before onsale.

Operations Project Manager – Marketplace Support

Full-stack Engineer

• Participate and lead development work across globally distributed software teams.
• Ensure applicability of global applications to global markets.
• Ability to organize, prioritise; multitask while coordinating team efforts, reporting to stakeholders and management on the progress of goals.
• Connect with a series of stakeholders in order to gather as much information as possible regarding the problem at hand and implement short-mid term strategies to evolve products for future success.(UX / Design / Product / PMO…etc.).
• Objectively explore multiple approaches and recommend the best technical direction including logic and reasoning.
• Meaningful participation in service layer architecture design.
• Spike and prototype.
• Write exemplary code.
• Own the full development and deployment cycle for your software.
• Encourage and grow developers in their craft.
• Debug and triage production application issues, often not your own.
• Automate testing, deployments, performance, and recovery.

Lead Software Engineer

Financial Planning and Analysis

• Act as a trusted advisor to technology and product leaders, translating financial and operational data into actionable insights that shape investment decisions.
• Partner with Engineering and Product teams to connect roadmaps and initiatives to measurable financial outcomes (e.g., revenue impact, cost efficiency, scalability).
• Provide guidance on investment decision, trade-offs, and resource prioritization across the technology portfolio.
• Lead annual planning, forecasting, and monthly financial performance reporting for Engineering, Product, and Design organizations.
• Oversee key cost drivers including headcount, infrastructure, vendor spend, and operating investments.
• Guide financial evaluation of technology and product investments to assess ROI and strategic alignment.
• Support investment decisions across engineering and product initiatives.
• Own tooling that tracks engineering investment allocation and capitalizable development work.
• Identify & analyze cost drivers across engineering and infrastructure, aligning operational activity and product usage with consumption-based technology spend (e.g., cloud and platform services).
• Lead, mentor, and develop a high-performing technology finance team supporting the Delivery organization.
• Drive improvements in financial processes, reporting, and analytics to strengthen investment discipline.

Director, Technology – Product Finance

Operations

• Own day-to-day operational performance management of assigned BPO vendor(s) supporting Fan Support.
• Establish and maintain vendor governance rhythms (WBRs, MBRs, QBRs, action plans, scorecards).
• Monitor and drive performance across key KPIs including CSAT, Quality, Productivity, AHT, FCR, adherence, backlog, and escalations.
• Identify systemic performance gaps, lead root-cause analysis, and drive corrective action plans with measurable outcomes.
• Lead strategic performance reviews with vendor leadership, identifying opportunities for sustained operational improvement.
• Provide data-driven recommendations to senior leadership regarding vendor performance trends, risks, and improvement opportunities.
• Partner with internal vendor management and workforce teams to support operational performance against agreed service expectations.
• Partner with Workforce Management to validate vendor staffing plans, schedules, and volume readiness for peaks and major onsales.
• Ensure operational readiness for new product launches, policy updates, tool rollouts, and high-volume events.
• Monitor real-time execution and ensure vendor responsiveness to volume fluctuations and incident response needs.
• Manage escalations and partner with vendor leadership to resolve complex fan and operational issues.
• Lead cross-functional initiatives focused on improving operational efficiency, scalability, and customer experience outcomes.
• Serve as an escalation point for critical operational issues and drive resolution through collaboration with vendor and internal leadership teams.
• Partner with Quality teams to ensure vendor QA programs meet Ticketmaster standards and calibration alignment.
• Partner with Training and Knowledge teams to ensure vendor onboarding, certification, and ongoing readiness.
• Drive initiatives to reduce repeat contact drivers and improve overall fan experience outcomes.
• Ensure vendor SOPs and workflows are current, compliant, and consistently executed.
• Champion best practice sharing across vendor partners to drive consistency and operational excellence.
• Identify and lead continuous improvement initiatives that improve fan satisfaction, operational performance, and support efficiency.
• Build strong partnerships with internal cross-functional teams including Product, Workforce, Quality, Training, and Support Operations.
• Deliver clear performance reporting highlighting trends, risks, and improvement plans.
• Present operational performance updates and business insights to Fan Support leadership.
• Proactively escalate operational risks and CX impacts with data-backed recommendations.
• Partner with peers and leaders across the organization to support strategic initiatives impacting Fan Support operations.
• Ensure consistency and accuracy in operational performance reporting.

Senior Manager, BPO Operations – Fan Support

Data Analyst

• Collaborate with cross-functional teams to define and measure key product metrics aligned with business objectives.
• Lead data science workstreams including predictive modeling, segmentation, and forecasting to drive product decisions and revenue impact.
• Evaluate and prototype AI-powered analytical solutions that support forecasting, product optimization, and operational efficiency.
• Utilize data analysis to uncover trends, patterns, and opportunities that influence product strategy and experience optimization.
• Translate business requirements into scalable analytical solutions and measurement frameworks.
• Develop dashboards and recurring analyses to monitor product performance and proactively surface opportunities for revenue and experience improvement.
• Present findings and recommendations to technical and non-technical audiences in a clear and compelling manner.
• Support data governance and ensure the accuracy, reliability, and consistency of analytics reporting.
• Partner with Product, Design, Engineering, and Marketing teams to support roadmap prioritization and business planning.

Manager, Global Product Analytics, Data Science

Events

• Support Ticketmaster clients in all their event management needs
• Collecting, reviewing, and inputting accurate data into Ticketmaster Host system following procedural best practices and established standards, then verifying the output
• Accurately input event data into Ticketmaster Host system and identify and resolve event related errors
• Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those events
• Establish and develop relationships with assigned clients
• On-Call schedule rotation amongst the team; after hour, weekend and holiday client support responsibilities
• Responsible for other duties as assigned by Senior Event Specialist, the EM Manager, or the Regional Director of Event Management

Event Programmer – PartTime

• Identify and act on production problems without being prompted. A single 500 error reaching a fan is a problem, not a data point; treat it accordingly and act with urgency regardless of volume.
• Build end-to-end, high-availability systems that handle extreme traffic spikes during high-demand on-sales without degradation.
• Lead platform modernization initiatives - migrating legacy services to cloud-native, microservice-based architectures.
• Design and implement streaming and event-driven solutions using Kafka/gRPC, enabling real-time data flow across services.
• Embed deeply in a specific service area when needed, or work horizontally across teams to solve cross-cutting problems.
• Champion resilience patterns: circuit breakers, graceful degradation, bulkheads, and auto-scaling strategies.
• Collaborate with the Enterprise Architecture team on architectural decisions and evolve engineering standards across the Prepurchase domain.
• Partner with product, security, and SRE teams to align technical decisions with business priorities.
• Drive observability improvements - ensuring services are instrumented for monitoring, alerting, and rapid incident response.
• Identify and eliminate single points of failure, improving system reliability and reducing on-call burden.
• Apply AI and machine learning tools to improve developer productivity, automate operational tasks, and enhance system capabilities.
• Evaluate and introduce new technologies that improve performance, reliability, or engineering velocity.

Principal Engineer I, Prepurchase Platform

• Lead the design and evolution of scalable data, analytics, and AI platforms that support customer operations
• Architect and optimize Databricks-based data pipelines and enterprise data platforms
• Drive the development of machine learning, NLP, Generative AI, and operational intelligence capabilities
• Deliver actionable insights and executive-level reporting that inform strategic decision-making
• Establish engineering standards, governance frameworks, and best practices for data quality
• Provide technical leadership, coaching, and day-to-day guidance to engineers and data scientists

Lead Data Engineer, AI Platform

• Apply appropriate settings in our system to activate resale events, making them visible on our retail sites
• Apply links for proper inventory display on multiple resale platforms
• Verify event information for inventory listing
• Monitor/apply data changes as needed to ensure event integrity and accuracy
• Create/adjust artist and venue names as needed
• Track multiple events and settings for reporting purposes
• Troubleshoot and respond to customer needs
• Identify system updates for continued process improvements
• Maintain continuous inventory flow through the TMR systems
• Provide support coverage through on-call and adjusting work hours

Resale Event Management Specialist

• Complete order screening accurately and in a timely manner
• Identifying valid or fraudulent transactions
• Contacting customers via telephone to verify purchases
• Position does require regular inbound and outbound customer interaction via phone
• Identify and communicate potential process improvements in the fraud processes as needed
• Identify fraud patterns and communicate across team and to management
• Monitoring voicemail, e-mail, messages, and related information for support inquiries
• Maintain effective working relationships across internal and external departments, as necessary

Analyst – Fraud/Loss Prevention

Cloud Engineer

• Enhance and modernize the AWS platform to meet evolving Ticketmaster requirements
• Provide operational support for the global cloud platform, including partnering with development teams
• Design scalable, automated solutions for AWS account management in a multi-account environment
• Leverage AI development tools such as Claude Code to accelerate engineering workflows, automation, and troubleshooting
• Establish and improve governance capabilities including security automation, IAM, and access management
• Maintain and enhance Infrastructure as Code capabilities, primarily using Terraform
• Develop and operate GitOps-based workflows for infrastructure and platform delivery
• Assess application and service requirements and provide architecture recommendations
• Collaborate with Security, Network Engineering, and FinOps to improve cloud best practices
• Implement security and governance controls to support PCI compliance and ongoing audits
• Promote knowledge sharing across development teams on cloud capabilities and best practices
• Contribute to agile team practices
• Mentor junior engineers and collaborate on design and solutions
• Respond to and resolve incidents, and implement improvements to prevent recurrence
• Support technology strategy and platform alignment across teams
• Build proofs of concept in collaboration with platform and product teams
• Develop automation and tooling using Go, Python, or Shell
• Manage code, automation, and pipelines using GitLab and CI/CD workflows
• Participate in on-call rotation and after hours support as needed