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Ticketmaster

Lead Data Engineer, AI Platform

Ticketmaster

Lead Data & AI Platform Engineer responsible for designing scalable platforms at Ticketmaster. Focusing on data-driven insights and AI capabilities to enhance customer operations globally.

Posted 6/13/2026full-timeRemote • 🇬🇧 United KingdomSeniorWebsite

Tech Stack

Tools & technologies
CloudPythonSpark

About the role

Key responsibilities & impact
  • Lead the design and evolution of scalable data, analytics, and AI platforms that support customer operations
  • Architect and optimize Databricks-based data pipelines and enterprise data platforms
  • Drive the development of machine learning, NLP, Generative AI, and operational intelligence capabilities
  • Deliver actionable insights and executive-level reporting that inform strategic decision-making
  • Establish engineering standards, governance frameworks, and best practices for data quality
  • Provide technical leadership, coaching, and day-to-day guidance to engineers and data scientists

Requirements

What you’ll need
  • Strong experience designing scalable data platforms
  • Proven experience as a Data Engineer, Analytics Engineer, Data Scientist, Machine Learning Engineer, AI Engineer, or related technical leadership role
  • Strong experience with Databricks, Spark, cloud data platforms, and enterprise-scale data pipelines
  • Experience developing AI/ML solutions using Python and modern data science frameworks
  • Strong background in statistics, machine learning, NLP, forecasting, and operational analytics
  • Experience supporting global or enterprise-scale customer operations environments
  • Knowledge of contact center platforms such as Zendesk, Five9, Amelia, or conversational AI tooling

Benefits

Comp & perks
  • Inclusive environment
  • Opportunities for professional and personal development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
data engineeringanalytics engineeringmachine learningnatural language processinggenerative AIdata pipelinesPythonstatisticsoperational analyticscloud data platforms
Soft Skills
technical leadershipcoachingguidance