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Lead Data Engineer, AI Platform
TicketmasterLead Data & AI Platform Engineer responsible for designing scalable platforms at Ticketmaster. Focusing on data-driven insights and AI capabilities to enhance customer operations globally.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
data engineeringanalytics engineeringmachine learningnatural language processinggenerative AIdata pipelinesPythonstatisticsoperational analyticscloud data platforms
Soft Skills
technical leadershipcoachingguidance
Tools & Technologies
DatabricksSparkZendeskFive9Ameliaconversational AI tooling
Industry Keywords
data qualitygovernance frameworksenterprise-scalecustomer operationsexecutive-level reporting
Tech Stack
Tools & technologiesCloudPythonSpark
About the role
Key responsibilities & impact- Lead the design and evolution of scalable data, analytics, and AI platforms that support customer operations
- Architect and optimize Databricks-based data pipelines and enterprise data platforms
- Drive the development of machine learning, NLP, Generative AI, and operational intelligence capabilities
- Deliver actionable insights and executive-level reporting that inform strategic decision-making
- Establish engineering standards, governance frameworks, and best practices for data quality
- Provide technical leadership, coaching, and day-to-day guidance to engineers and data scientists
Requirements
What you’ll need- Strong experience designing scalable data platforms
- Proven experience as a Data Engineer, Analytics Engineer, Data Scientist, Machine Learning Engineer, AI Engineer, or related technical leadership role
- Strong experience with Databricks, Spark, cloud data platforms, and enterprise-scale data pipelines
- Experience developing AI/ML solutions using Python and modern data science frameworks
- Strong background in statistics, machine learning, NLP, forecasting, and operational analytics
- Experience supporting global or enterprise-scale customer operations environments
- Knowledge of contact center platforms such as Zendesk, Five9, Amelia, or conversational AI tooling
Benefits
Comp & perks- Inclusive environment
- Opportunities for professional and personal development