Ticketmaster

Operations

• Develop a client centric mentality
• Exposure to Salesforce CRM platform
• Exposure to client satisfaction and corporate metrics
• Understand ethics, compliance, and business conduct pertaining to the industry
• Understand time management requirements when working with individuals or clients/teams
• Understand how large companies function and communicate
• Insight into budgeting in regards to overtime and Travel/Entertainment
• Learning new Ticketmaster Product and learning from the staff in product adoption and training
• Monitor key product usage to assist in creation of area best practices
• Shadow and assist at a client box office to understand the inner operations of a venue
• Understand the needs of small & large clients, and why they are different or similar
• Learn how to apply operational skills and tactics towards events and onsales
• Assist with checking client event submissions and event changes
• Develop & observe presentation skills
• Learn operational/metric tracking techniques
• Understand and assist in the execution of event onsales or reports for clients
• Understand the necessity of detailed product analytics
• Develop competencies in planning management
• Work with our clients and staff to develop strong communication skills
• Major event support, to include assisting with venue access control
• Become familiar with ticketing software programs
• Gain substantial knowledge into Access Control and reporting programs
• Develop planning, organizational and time management skills
• Increase knowledge of computer skills and technology
• Develop team-based work competencies such as Accountability, Teamwork & Service Excellence.

Client Operations Intern

Events

• Maintain the programming for a roster of events, from initial engagement through the end of the event
• Support internal departments with general questions, support and troubleshooting related to event programming
• Gather event details via email, project management tools, and through meeting attendance with internal and external stakeholders to ensure proper understanding of details for configuration of events
• Set proper timeline expectations based upon event build complexity and client requirements
• Perform Event QA process to ensure programming accuracy and adherence to company compliance standards
• Support internal FGT development teams by providing User Acceptance Testing setup and execution
• Meet and exceed defined timelines around event programming
• Develop and maintain excellent working relationships with all internal and external teams
• Execute and complete other duties as assigned.

Event Programmer – Contract

Business Intelligence Analyst

• Support the Manager, People Analytics in implementing Ticketmaster HR’s people data strategy
• Build, maintain, and enhance Workday reports (advanced, matrix, composite) to support HR and business reporting needs
• Extract, compile, and validate HR data from multiple systems including Workday, Culture Amp, and other people platforms
• Produce regular people metrics reports and dashboards covering turnover, retention, recruitment, DEI, talent mobility, reward, and other workforce indicators
• Develop and update analytics dashboards (e.g., in Workday) for HR and business leaders
• Assist in establishing and tracking key people KPIs through automated reporting
• Support the creation and delivery of organizational health scorecards and insights packs for senior HR and business leaders
• Analyze data to identify trends, patterns, risks, and opportunities, providing clear explanations and insights
• Respond to ad ‑ hoc reporting and data requests across multiple HR and business areas
• Provide Workday reporting expertise to help drive adoption of self ‑ service reporting
• Ensure high standards of data accuracy through data quality checks and validation processes
• Help automate recurring reporting processes, including blending datasets for biannual promotion cycles
• Maintain confidentiality and adhere to best practices for safeguarding sensitive workforce data
• Contribute to continuous improvement of people analytics tools, methodologies, and processes
• Support additional projects and duties as needed

People Analytics, Workday Reporting Analyst

Customer Support

• Develop and maintain excellent client relationships, while meeting and exceeding client service level agreements.
• Coordinating upgrades and hardware replacements on/off site.
• Advise and educate clients within procedural guidelines to ensure a solution is provided for any technical or service questions/concerns.
• Maintain customer contacts to enable accurate tracking and reporting.
• Provide onsite event support and afterhours office support, as necessary.
• Keep up-to-date working knowledge of Universe, TicketWeb & TM1.
• Remain current with new software/product releases for Universe, TicketWeb, TM1 and for all other technology products.
• Create/modify reports, including Universe, TicketWeb, DOMO and other advanced reporting, as needed.
• Assist with client onboarding and ongoing maintenance.
• Act as an expert in all facets of our ticketing products.
• Identify and assist in resolving event related errors.
• Communicate Universe, Ticketweb and TM1 product updates, new features and functionality to clients.

Senior Client Support Specialist

Financial Planning and Analysis

• Prepare and post manual journal entries for various related settlement adjustments or fixed cash payments (volume incentives, signing bonus, sponsorship and advertising allowances)
• Perform a variety of financial analysis, including investigating royalty variances, summarizing data and distributing findings to relevant teams
• Assist with the month-end close process, including posting accruals for contracts with prior period adjustments, unsigned contracts, or any other accruals needed to capture future adjustments
• Process manual client settlements and ensure alignment with contract terms and payment schedules for TM managed box offices
• Maintain and update advanced rebate recoupable schedules and timely reporting, with weekly distribution to Finance Directors
• Provide analysis and reporting requests using BI Tools
• Contribute to ongoing finance and settlement activities
• Maintain chargeback reports and process client deductions
• Provide ad hoc support and reporting as required by Finance leadership

Finance Administrator III

Product Marketing

• The successful candidate will support the development and launch of new products, services and features, developing messaging and marketing materials that help us meet key business objectives in driving product adoption across our owned, earned and paid channels.
• Working closely with our Product, Comms, B2B and B2C marketing teams, you will be able to collect the information you need to devise our fan value propositions and messaging, ensuring that our range of product marketing campaigns work cohesively together rather than competing with one another.
• You will need to understand the complexity of our product offerings and be able to distinguish points of differentiation from competitors from parity features.
• Working with Research and Strategy teams, you will be able to identify what will resonate with fans, make strategic recommendations that drive our product roadmap and craft creative messaging that distils complex and multi-faceted products into simple and effective fan experiences.
• You will have superb communication skills and have proven capacity presenting to executive level stakeholders.
• Constantly striving to improve our fan experience across different parts of the ticketing journey, you will be expected to create strategic recommendations rooted in insight and data that drive key business OKRs.
• You will maintain regular and effective communications with a large network of key senior stakeholders around the company; our product leads, the Global Executive Team and Global President of Ticketmaster, as well as key business leads across our global divisions (Marketplace, Ancillaries, Music, Resale, Account Security and more).
• You will be reporting into a line manager based in London, and work with a truly global team across different time zones.
• You will need to be independent, motivated, and able to navigate a complex and fluid environment where priorities may shift.
• You will be expected to produce well researched creative briefs for the wider Brand & Marketing teams, briefing our design and content leads to create adverts, content, copy and video.
• You will acutely understand the importance of brand consistency, by working within our brand guidelines framework both in terms of design and tone of voice.
• You will also need to have experience of briefing paid media teams with both large and small budgets.
• The role will be varied and will involve managing a range of marketing campaigns and digital projects for several different product suites.
• The ability to juggle numerous projects for different teams and markets, understanding their requirements and keeping them updated on centrally available assets and campaign materials is vital.

Director – Global B2C Product Marketing

• Develop and maintain excellent client relationships
• Meet and exceed client service level agreements
• Advise and assist with reporting
• Coordinate upgrades and hardware replacements at client sites
• Advise/educate clients within procedural guidelines to ensure a complete solution
• Maintain customer contacts to enable accurate tracking and reporting
• Provide high level marketing support on Ticketmaster no-cost solutions
• Provide onsite event support and afterhours office support
• Support on Ticketmaster ONE, Host System & Access Control
• Remain current with new software/product releases
• Create/modify reports
• Support season ticketing, access control support customization
• Assist with client onboarding and ongoing maintenance
• Act as the expert in all facets of access control products
• Identify and assist in resolving event programming related errors
• Communicate product updates, new features and functionality to client base
• Provide support and best practices for all TM products
• Assist with new manifest creation
• Establish any special client MOP types
• Install Archtics on workstations and ticket printers
• Initial and ongoing training of new features and functionality
• Perform database tasks as needed by client
• Use troubleshooting techniques and tools to identify issues
• Research client/customer complaints about service levels
• Work with National/Central support groups to expedite problem resolution
• Troubleshoot software and hardware issues
• Provide coordination of networking issues
• Resolve issues with Customer Service for events with problems or special circumstances

Client Support Specialist

Full-stack Engineer

• Writing new pages and components with Next.js and React, powered by SSR, REST and GraphQL
• Contributing to the design and architecture of protobuf contracts to support efficient service development
• Driving quality and performance improvements, including advocacy for observability, load testing and metrics
• Pragmatically maintaining legacy systems while supporting platform evolution
• Maintaining a positive, productive and healthy team environment
• Working closely with Product Managers and Designers to deliver effective solutions
• Pair programming with other engineers
• Participating in self-directed Relentless Improvement days to focus on learning, experimentation or platform enhancements
• Adhering to quality management, safety and environmental company policies

Software Engineer

Manager

• Lead a team of 5-8 Cloud Engineers to shape Ticketmaster's cloud platform capabilities
• You'll develop multi-quarter roadmaps aligned with organizational strategy, drive technical excellence, and partner with enterprise architecture, security, and development teams
• Participate in recruiting and hiring top talent into the organization
• Conduct regular 1:1s, performance reviews, and development conversations aligned with Ticketmaster's competency framework
• Lead daily operations of planning, engineering, and supporting the public cloud platform
• Provide technical guidance on public cloud architecture, services, and best practices
• Drive adoption of AI/ML capabilities and modern cloud services across the organization
• Cultivate and leverage relationships within and across departments to achieve desired outcomes
• Manage vendor relationships with AWS, GCP, and other cloud service providers
• Gather critical feedback from stakeholders and use it to drive improvements in vision, roadmap, and service delivery

Senior Manager, Public Cloud

Backend Engineer

• Lead and own specific database migration workflows from planning through delivery
• Take full responsibility for quality, timelines, and technical decisions within your areas
• Collaborate with the team to ensure consistency across the project
• Contribute to the definition of technical standards, best practices, and architectural patterns
• Ensure effective communication with stakeholders within your workflows
• Deliver and maintain Linux-based systems within an Infrastructure as Code environment
• Troubleshoot and resolve complex database, replication, and system-level issues
• Ensure all Oracle configurations meet world-class standards and industry best practices
• Rigorously test database configurations, replication setups, failure scenarios, and performance features
• Provide comprehensive test, quality, and compliance evidence and documentation
• Implement proactive monitoring and alerting
• Provide database expertise to collaborating teams
• Leverage expert knowledge of Linux systems to support the team
• Opportunity to build Ansible playbooks and automation tools to manage database provisioning, patching, backups, replication, and operational tasks at scale.

Senior Oracle Database Engineer

• Lead and own specific database migration workstreams from planning through to delivery
• Take full accountability for quality, timelines, and technical decisions within your areas
• Collaborate with the wider team to ensure consistency across the project
• Deliver and maintain Linux based systems within an Infrastructure as a Code environment
• Troubleshoot and resolve complex database, replication, and system-level issues
• Ensure all Oracle configurations meet best-in-class standards and industry best practices
• Perform complex schema conversions, data mapping, and migration strategies
• Provide database expertise to collaborating teams
• Mentor and provide guidance to DBAs working within your workstreams
• Actively contribute to the architecture and strategy of the database landscape

Lead Oracle Database Engineer

• Develop and maintain excellent client relationships
• Meet and exceed client service level agreements
• Advise and assist with reporting
• Coordinate upgrades and hardware replacements at client sites
• Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions
• Maintain customer contacts to enable accurate tracking and reporting
• Provide high level marketing support on Ticketmaster no-cost solutions
• Provide onsite event support and afterhours office support
• Working knowledge of Ticketmaster ONE web portal
• Remain current with new software/product releases for Host, TM1 Entry, Archtics/Account Manager and all technology products
• Create/modify reports, including Autypes, Repgens, Mopreps, and other advanced reporting
• Assist with client onboarding and ongoing maintenance
• Act as the expert in all facets of access control products
• Identify and assist in resolving event programming related errors
• Communicate product updates, new features and functionality to client base

Client Support Specialist – Contract

• Support the development and execution of the company’s commercial data and AI strategies
• Lead and coordinate third-party data partner RFPs, including requirements gathering, vendor evaluation, and contract negotiation
• Collaborate with internal stakeholders to identify data needs and opportunities for innovation
• Manage data acquisition processes, ensuring data quality, compliance, and integration with internal systems
• Champion data clean room conversations and activations
• Act as an internal champion for data-driven decision making, promoting best practices and success stories across the organization
• Track and report on the impact of data initiatives, providing insights and recommendations for continuous improvement
• Develop and maintain documentation, case studies, and training materials to support data literacy and adoption
• Participate in cross-functional meetings and projects to ensure alignment of data initiatives with business goals