Ticketmaster

Customer Support

• Develop and maintain excellent client relationships
• Meet and exceed client service level agreements
• Advise and assist with reporting
• Coordinate upgrades and hardware replacements at client sites
• Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions
• Maintain customer contacts to enable accurate tracking and reporting
• Provide high level marketing support on Ticketmaster no-cost solutions
• Provide onsite event support and afterhours office support
• Working knowledge of Ticketmaster ONE web portal
• Remain current with new software/product releases for Host, TM1 Entry, Archtics/Account Manager and all technology products
• Create/modify reports, including Autypes, Repgens, Mopreps, and other advanced reporting
• Assist with client onboarding and ongoing maintenance
• Act as the expert in all facets of access control products
• Identify and assist in resolving event programming related errors
• Communicate product updates, new features and functionality to client base

Client Support Specialist – Contract

Manager

• Support the development and execution of the company’s commercial data and AI strategies
• Lead and coordinate third-party data partner RFPs, including requirements gathering, vendor evaluation, and contract negotiation
• Collaborate with internal stakeholders to identify data needs and opportunities for innovation
• Manage data acquisition processes, ensuring data quality, compliance, and integration with internal systems
• Champion data clean room conversations and activations
• Act as an internal champion for data-driven decision making, promoting best practices and success stories across the organization
• Track and report on the impact of data initiatives, providing insights and recommendations for continuous improvement
• Develop and maintain documentation, case studies, and training materials to support data literacy and adoption
• Participate in cross-functional meetings and projects to ensure alignment of data initiatives with business goals

Senior Manager, Commercial Data Strategy

Events

• Meet and exceed Event Management service level agreements
• Accurately input event data into Ticketmaster Host system and identify and resolve event related errors
• Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those events
• Establish and develop relationships with assigned clients
• On-Call schedule rotation amongst the team; after hour, weekend and holiday client support responsibilities
• From time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist, the EM Manager, or the Regional Director of Event Management

Event Programmer – Part Time

Engineer

• Design and develop features for Ticketmaster’s Host Ticketing System using a range of languages—from low-level VAX Assembly and C/C++ to modern technologies like Rust and beyond.
• Maintain and enhance an extensive CI/CD test suite (4,500+ scenarios) to ensure the reliability, scalability, and resilience of our core systems.
• Bridge legacy and modern paradigms by integrating established technologies with cutting-edge solutions such as Rust, Kafka Streams, and next-generation database platforms to unlock new capabilities across TM Core.
• Consult and contribute to the modernization of a large polyglot codebase spanning decades, applying architectural best practices to evolve systems without compromising stability.
• Champion engineering excellence through rigorous standards in test coverage, enterprise compliance, high availability, low latency, and fault tolerance—delivering systems that meet the demands of a global platform.
• Create and maintain comprehensive documentation, including onboarding guides, system overviews, runbooks for development and troubleshooting, and forward-looking recommendations for continuous improvement.
• Collaborate across teams to influence technical direction, share expertise, and ensure alignment with Ticketmaster’s target architecture and strategic goals.
• Drive innovation and performance tuning, identifying opportunities to optimize legacy workflows and introduce modern patterns for efficiency and scalability.

Senior Engineer II - Software

Engineering Manager

• Collaborate with product and engineering peers in defining software engineering strategy and technical roadmap
• Lead staffing efforts across several teams, including onshore and offshore, as well as full-time and contract
• Address relevant personnel matters such as allocation and performance evaluation
• Monitor and support skill and career development for direct reports
• Unite technical leaders in the definition of processes and best practices
• Serve as an advocate for technical initiatives in the product roadmap planning process
• Periodically provide valuable individual coding contributions to expedite initiatives
• Support on-call needs through direct contribution or escalation/rotation management

Software Engineering Manager

Product Analyst

• Own advanced analytics pipelines in Databricks and BigQuery that support product analytics, forecasting, and AI use cases
• Build, train, and deploy predictive models to forecast performance and uncover product insights
• Apply AI and LLMs to create automation and natural-language analytics (e.g., Slack-based analytics agents)
• Integrate data and models via APIs to connect analytics, AI services, and internal tools
• Partner with Product and Analytics teams to turn product questions into scalable analytical solutions
• Validate and monitor models and data outputs to ensure accuracy, reliability, and ongoing performance
• Prototype new AI-driven approaches that improve insight generation and decision-making
• Communicate clear, actionable insights to both technical and non-technical stakeholders

Senior Product Analyst – AI & Predictive Modeling

Frontend Engineer

• Lead a team of front end engineers of mixed levels and skill sets
• Participate and drive development work across globally distributed software teams
• Provide technical guidance to the team, including architecture and design decisions, code reviews, and technical problem-solving
• Own the full development and deployment cycle for your team’s software and product
• Encourage and grow developers in their craft through mentorship and leadership
• Organize, prioritize; multitask while coordinating team efforts, reporting to stakeholders and management on the progress of goals
• Connect with a series of stakeholders to gather as much information as possible regarding the problem at hand, and implement short to mid-term strategies to evolve products for future success. (UX / Design / Product / PMO…etc.)
• Make technical recommendations outside of the immediate team
• Debug and triage production application issues, often not your own
• Automate testing, deployments, performance, and recovery

Lead Software Engineer – Front End

Product Manager

• Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, communicating roadmap updates, requirements development, and product launch
• Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
• Conduct baseline UAT to ensure the product or feature meets the defined requirements, is compatible in a range of environments (Apps, mobile devices, browser types etc) is not subject to issues, and identify potential improvements.
• Facilitate ceremonies with the project and development teams such as check-ins, retros, solution workshops, Discovery kick-offs and showcase/UAT sessions with internal stakeholders.
• Working with designers to create well tested and optimized workflows
• Interviewing external clients and end users to validate project assumptions
• Writing detailed project planning documents with User Stories and Acceptance Criteria
• Provide local market with product documentation resources and tools
• Facilitate Product Training, support internal teams on new products
• Develop plans for deployment/rollout of new products or features
• Measure the effectiveness of a product i.e., are they working as expected, does it still meet the fan/client needs
• Collaborate with local and international stakeholders from product, engineering and design to ensure delivery of projects and initiatives meet market expectations.

Accountant

• Review and manage the accounting for capitalized software development project assets in multiple currencies, including tracking accounting entries from inception of a development project through to placing the asset in service.
• Prepare monthly internal labor and external consulting schedules related to software development projects, ensuring that employee and consultant capitalized costs are posted accurately and timely.
• Prepare monthly journal entries for the monthly financial close process, including accruals and depreciation expense.
• Prepare monthly general ledger reconciliations for CIP and Fixed Asset accounts including tie outs to subledger.
• Work with internal stakeholders from accounting, finance and operations to resolve financial inquiries or issues that arise.
• Prepare schedules in support of internal and external audits including quarterly and annual SOX and financial audits.
• Prepare ad hoc schedules and participate in special projects as requested by management.

Senior Accountant

Ecommerce

• Act as the SME for Salesforce Communities and MCAE, guiding stakeholders on platform capabilities and best practices.
• Gather and document business requirements across Sales, Marketing, and Support for Community enhancements and MCAE campaigns.
• Optimize Community user experience: improve navigation, streamline processes, and enhance self-service capabilities.
• Partner with Marketing stakeholders to design, build, and optimize MCAE programs, including lead nurturing, scoring, and campaign automation.
• Analyze Community engagement data (traffic, adoption, case deflection) and MCAE performance metrics (open rates, conversion rates, engagement scoring) to identify improvement opportunities.
• Drive process improvement: map current-state and future-state Community and MCAE workflows; recommend enhancements.
• Collaborate with stakeholders during UAT, gather feedback, and ensure successful deployment of enhancements.
• Partner with Education and Training teams to document and deliver updated training materials and best practice guides.
• Ensure data quality, integrity, and compliance across both Salesforce Communities and MCAE.
• Measure success: track adoption, engagement, campaign effectiveness, and iterate solutions based on insights.

Manager, Digital Experience

Full-stack Engineer

• Design and build automation systems and tools that reduce manual network operations, streamline workflows, and improve the reliability of our global infrastructure.
• Your work will span a broad range of automation efforts—including (but not limited to) provisioning network hardware, implementing new configurations, enforcing access policies across our data centers and AWS environments, and developing observability and monitoring systems.
• Collaborate closely with the Core Networking team, who design and architect the network, and with infrastructure software engineering teams, who provide the APIs and services your tools will integrate with.
• Deliver scalable, resilient automation aligned with architectural and security standards.
• Maintain high standards for code quality, testing, and documentation in automation projects.
• Participate in incident response and troubleshooting efforts, using data-driven analysis to drive improvements.
• Identify opportunities to reduce operational toil and proactively proposing automation solutions.

Senior Software Engineer, Network Services

• Set the strategic direction and lead execution of ancillary upsells, add-ons, dynamic packages, and travel offerings within the purchase experience
• Develop and evangelize the product strategy for upsells and ancillary offerings
• Exercise independent judgment in methods, techniques, and evaluation criteria to achieve ambitious goals
• Partner with Design and Engineering to build robust, highly scalable solutions
• Lead and inspire other purchase product managers, providing mentorship, coaching, and effective delegation
• Manage complex go-to-market plans, coordinating with external clients and internal stakeholders

Lead Product Manager – Purchase Product

• Analyze and implement requested features.
• Develop automated tests to ensure the quality of deliverables.
• Recommend best practices to deliver a high-quality product.
• Diagnose and fix production issues.
• Contribute to defining the plan to achieve our objectives.

Software Developer II

• Develop end-to-end features across the full stack, from user-facing interfaces and components to back-end services and data models.
• Driving quality and performance across the organization, including leading best practice adoption through your advocacy for observability and performance testing.
• Supporting the maintenance of our legacy systems while investing in future-centric architecture.
• Collaborating with stakeholders like Product Managers and UX Designers to scope requirements and deliver solutions.

Intermediate Software Developer

Chief Marketing Officer

• Delivering effective marketing communications & campaigns to drive fan acquisition, engagement, and ticket sales.
• Populating Ticketmaster.ie with timely, relevant and quality content.
• Create engaging campaigns across CRM, social and content channels.
• Liaising with clients, venues and internal departments on the promotion of events.
• Use and develop the existing CRM systems, reporting and insight tools to track and report on sales performance and KPIs.
• Deliver specific B2B marketing campaigns and initiatives across B2B channels to maximise the wealth of products and services to existing and potential clients, resulting in winning new business in a variety of genres, increasing product adoption and increasing our brand perception in the market.
• Keep existing clients aware of product news through all B2B channels including website news pages, client intranet sites, social channels and newsletters.
• Update the Ticketmaster B2B website using content creation to help increase reach, communicate key messages and generate leads.
• Plan and deliver the content strategy for the B2B LinkedIn to increase reach and engagement with existing clients, prospect and industry plus influence leads and brand reputation.
• Monitoring and analysis of online and marketing platforms.
• Troubleshooting issues and liaising with relevant departments for resolution.
• Undertake any other relevant duties which fall under the general scope of the marketing role.