Ticketmaster

Events

• Apply appropriate settings in our system to activate resale events, making them visible on our retail sites
• Apply links for proper inventory display on multiple resale platforms
• Verify event information for inventory listing
• Monitor/apply data changes as needed to ensure event integrity and accuracy
• Create/adjust artist and venue names as needed
• Track multiple events and settings for reporting purposes
• Troubleshoot and respond to customer needs
• Identify system updates for continued process improvements
• Maintain continuous inventory flow through the TMR systems
• Provide support coverage through on-call and adjusting work hours

Resale Event Management Specialist

• Complete order screening accurately and in a timely manner
• Identifying valid or fraudulent transactions
• Contacting customers via telephone to verify purchases
• Position does require regular inbound and outbound customer interaction via phone
• Identify and communicate potential process improvements in the fraud processes as needed
• Identify fraud patterns and communicate across team and to management
• Monitoring voicemail, e-mail, messages, and related information for support inquiries
• Maintain effective working relationships across internal and external departments, as necessary

Analyst – Fraud/Loss Prevention

Cloud Engineer

• Enhance and modernize the AWS platform to meet evolving Ticketmaster requirements
• Provide operational support for the global cloud platform, including partnering with development teams
• Design scalable, automated solutions for AWS account management in a multi-account environment
• Leverage AI development tools such as Claude Code to accelerate engineering workflows, automation, and troubleshooting
• Establish and improve governance capabilities including security automation, IAM, and access management
• Maintain and enhance Infrastructure as Code capabilities, primarily using Terraform
• Develop and operate GitOps-based workflows for infrastructure and platform delivery
• Assess application and service requirements and provide architecture recommendations
• Collaborate with Security, Network Engineering, and FinOps to improve cloud best practices
• Implement security and governance controls to support PCI compliance and ongoing audits
• Promote knowledge sharing across development teams on cloud capabilities and best practices
• Contribute to agile team practices
• Mentor junior engineers and collaborate on design and solutions
• Respond to and resolve incidents, and implement improvements to prevent recurrence
• Support technology strategy and platform alignment across teams
• Build proofs of concept in collaboration with platform and product teams
• Develop automation and tooling using Go, Python, or Shell
• Manage code, automation, and pipelines using GitLab and CI/CD workflows
• Participate in on-call rotation and after hours support as needed

Senior Cloud Engineer, Public Cloud

Research Scientist

• Lead end-to-end research projects focused on client (venue, promoter, sports team) needs, pain points, and opportunities, from study design through synthesis and stakeholder presentation
• Design and manage client-facing intercept survey programs and other continuous listening mechanisms that track experience quality and sentiment across key touchpoints in the client journey
• Build strong, credible partnerships with Product, Design, Engineering, Operations, and Sales teams, serving as the primary research voice for client-side priorities and informing product roadmap and go-to-market decisions
• Develop and maintain research frameworks and feedback loops that systematically translate client insights into actionable product and marketing decisions
• Apply advanced research methodologies across qualitative and quantitative approaches, including interviews, usability testing, surveys, concept validation, and journey mapping, tailored to a B2B client context
• Independently manage multiple research work streams with comprehensive project plans, clear timelines, and consistent quality standards
• Craft compelling research narratives and data visualizations that translate complex findings into clear, strategic recommendations for audiences from product managers to senior leadership
• Champion democratized research by establishing best practices, playbooks, and tools that enable cross-functional partners (PwDR) to conduct and apply research confidently and responsibly
• Contribute to the team’s AI research capabilities by identifying and piloting AI-assisted methods that improve research speed, scale, and quality
• Partner with other insights and analytics teams to triangulate behavioral data with primary research, creating a comprehensive view of the client experience
• Contribute to the team’s research strategy and prioritization process, demonstrating thought leadership and helping shape which client-focused research projects deliver the most strategic value
• Mentor junior researchers and non-researcher partners in research fundamentals, client research methods, and best practices

Senior Researcher, B2B

• Utilise bespoke ticketing software to program a variety of ticketing work requests.
• Prepare, create, check and maintain a large variety of events and offers, including some of the most complex submissions, ensuring all work is programmed accurately.
• Working on set ups for medium/large system venues.
• Help train new starters.
• Liaise effectively with internal departments and external clients to make sure all events are set up correctly to meet the client’s needs in a timely manner.
• Work within a team of people to ensure the Event Programming department works efficiently and maintains a high level of quality and consistency.
• Analyse and organise individual workload employing strong attention to detail.
• Follow rigorous checking procedures and set guidelines for events and offers.
• Become fully conversant with Event Programming processes and bespoke Ticketmaster software packages.
• Additional Event Programming or Client Services duties as required.
• Working flexible hours as required.
• Work in a time pressured environment whilst maintaining a high level of service.
• Provide tiered support to other departments at point of on sale.
• Anticipate problems within event building and plan contingencies and strategies to deal with them.

Event Programmer

Client Partner

• Manage a specific client base and develop long-term partnerships
• Plan and deploy ticketing strategies for clients
• Identify new business opportunities and participate in client presentations
• Coordinate with internal teams for client events and services

Client Manager

Customer Support

• Develop and maintain excellent client relationships
• Meet and exceed client service level agreements
• Advise and assist with reporting
• Coordinate upgrades and hardware replacements at client sites
• Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions
• Maintain customer contacts to enable accurate tracking and reporting
• Provide high level marketing support on Ticketmaster no-cost solutions
• Provide onsite event support and afterhours office support
• Working knowledge of Ticketmaster ONE web portal
• Remain current with new software/product releases
• Create/modify reports, including Autypes, Repgens, Mopreps, and other advanced reporting
• Assist with client onboarding and ongoing maintenance
• Act as the expert in all facets of access control products
• Identifies and assist in resolving event programming related errors
• Communicate product updates, new features and functionality to client base
• Provide support and best practices to the client for all TM products
• Assist with new manifest creation
• Perform database tasks as needed by client
• Use troubleshooting techniques and tools to identify the root cause of issues
• Research client/customer complaints about service levels
• Work with National/Central support groups to expedite problem resolution
• Troubleshooting software and hardware issues – Archtics/Host/AM/TM1 Entry/Inventory Control/Pricemaster
• Provide coordination of a networking issues between client and TM IT
• Balance Audits/Settlement issues
• Resolve issues with Customer Service for events with problems and/or special circumstances

Client Support Specialist

Full-stack Engineer

• Maintain and strategically modernize high-throughput payment processing systems handling real financial transactions in real time
• Drive platform migration work, including migrating a core Windows C++ authorization gateway to Linux via Clang and Bazel
• Develop robust payment integrations with third-party gateways (Chase Paymentech, Barclays, HSBC, AMEX, Adyen, Braintree, Klarna, Shift4, and others)
• Decompose legacy IPC frameworks into gRPC services, enabling payment components to be reused across the broader payments ecosystem
• Implement security-critical features involving encryption, PCI compliance, and sensitive payment data handling
• Optimize performance of transaction processing pipelines where latency directly affects whether a customer completes a purchase
• Incrementally steer legacy codebases toward modern C++ practices (RAII, ownership semantics, safe string handling) without breaking the payment flows that depend on them
• Design and implement comprehensive testing including unit tests, integration tests, and fuzz testing for security-critical components
• Debug and resolve production issues in systems with complex interdependencies and real operational takes
• Collaborate with payment operations teams to onboard new payment methods and gateway providers
• Ensure compliance with PCI-DSS and other financial industry standards
• Participate in on-call rotation for production payment system support

Principal Software Engineer

Financial Planning and Analysis

• Act as a trusted advisor to technology and product leaders, translating financial and operational data into actionable insights that shape investment decisions.
• Partner with Engineering and Product teams to connect roadmaps and initiatives to measurable financial outcomes (e.g., revenue impact, cost efficiency, scalability).
• Provide guidance on investment decision, trade-offs, and resource prioritization across the technology portfolio.
• Lead annual planning, forecasting, and monthly financial performance reporting for Engineering, Product, and Design organizations.
• Oversee key cost drivers including headcount, infrastructure, vendor spend, and operating investments.
• Guide financial evaluation of technology and product investments to assess ROI and strategic alignment.
• Support investment decisions across engineering and product initiatives.
• Partner with Accounting on software capitalization and investment reporting.
• Improve visibility into software development investments and technology spend through financial frameworks and reporting.
• Own tooling that tracks engineering investment allocation and capitalizable development work.
• Identify & analyze cost drivers across engineering and infrastructure, aligning operational activity and product usage with consumption-based technology spend (e.g., cloud and platform services).
• Lead, mentor, and develop a high-performing technology finance team supporting the Delivery organization.
• Drive improvements in financial processes, reporting, and analytics to strengthen investment discipline.

Director – Technology & Product Finance

• Write well-designed, efficient code with unit tests, logging, and documentation following test-driven development practices
• Contribute to building and maintaining public APIs and reactive non-blocking microservices handling concurrent requests at scale
• Support the development of real-time data streams, search applications, and data pipelines powering Ticketmaster's Discovery Experiences, reporting, and content platforms
• Containerize applications and work with cloud infrastructure using Infrastructure as Code, with automated CI/CD pipelines for testing and deployment
• Contribute to observability solutions including metrics, logging, and alerting
• Troubleshoot and resolve production issues with guidance from senior engineers, and participate in on-call rotations to support platform reliability
• Work with relational and NoSQL databases, implementing caching strategies for optimal performance
• Contribute to web applications including the next generation of Ticketmaster.com
• Collaborate with cross-functional teams on shared frameworks, technologies, and AI-driven platform improvements

Software Engineer II

DevOps Engineer

• Lead consulting work from discovery through delivery by aligning stakeholders on priorities, sequencing work, and communicating measurable outcomes.
• Establish working cadence and facilitate decision forums to surface risks, map dependencies, and drive clear ownership and timelines.
• Align product, platform, and engineering stakeholders on reliability targets and trade-offs using SLOs and error budgets.
• Partner regularly with Engineering Managers, product managers, Staff and Principal engineers, and platform leads to keep dependencies, decisions, and delivery aligned.
• Identify systemic risks across shared dependencies and coordinate remediation across multiple teams to reduce recurring incidents.
• Drive change adoption by embedding reliability mechanisms into partner team routines such as planning, PRRs, and on-call practices.
• Design and implement reusable reliability mechanisms, templates, and tooling that can be adopted across teams.
• Establish and evolve production readiness review practices with partner teams to improve launch quality and change safety.
• Drive observability strategy for partner domains by improving signal quality, alerting philosophy, and operational dashboards.
• Lead complex incident investigations and ensure learnings translate into durable fixes with clear owners and verification.
• Lead reliability-focused design and code reviews and guide teams toward simpler, safer architectures.
• Mentor Senior engineers and other consultants through pairing, reviews, and structured coaching to multiply impact.
• Partner with internal platform engineering to influence roadmaps and deliver shared capabilities that accelerate SRE adoption.
• Improve CSRE Consulting playbooks and operating practices based on repeated patterns observed across teams.

Lead Site Reliability Developer – CSRE Consulting

• Design and implement backend systems that abstract infrastructure concerns and enable self-service capabilities, focused on integration inside of Kubernetes
• Develop and support internal tools, APIs, and automation frameworks used by infrastructure and application teams
• Write clean, testable, and well-documented code that serves as an example for the team
• Contribute to backend architectures and patterns that scale across infrastructure domains
• Create design documents, system diagrams, and proof-of-concepts for your projects
• Leverage Kubernetes and infrastructure-as-code tools to deliver reusable software components and automation services
• Collaborate with Principal Engineers on architectural decisions and implementation approaches
• Partner with team leads to deliver on platform modernization initiatives
• Share knowledge and best practices with team members
• Provide technical guidance to junior engineers and participate in code reviews
• Build backend systems primarily in Go, Rust, or Python, focusing on maintainable, testable, and observable code
• Develop CLI tools, APIs, and services that improve the developer experience
• Use Terraform to integrate with existing infrastructure components
• Apply software engineering best practices to infrastructure automation, including testing and observability
• Work in an Agile environment (SAFe) with scoped work in Jira, delivering on sprint commitments
• Implement security controls and compliance requirements through automation
• Support critical issues as part of the team rotation, with focus on building systems that minimize operational burden
• Ability to troubleshoot real time and historical issues, with an eye towards long term solutions

Lead Software Engineer, Kubernetes

Product Manager

• Define, own, and evolve the product vision and roadmap for your area, leveraging AI-enabled insights and a strong user- and innovation-centric lens to identify high-impact opportunities
• Identify, validate, and prioritize complex customer and client needs using a combination of traditional research methods and AI-assisted analysis
• Lead cross-functional alignment across BD, Marketing, Design, Engineering, and Support, proactively managing stakeholders, navigating trade-offs, and driving clarity on priorities and decisions
• Communicate product strategy, priorities, and performance to senior leadership and stakeholders, translating complex insights into clear narratives that drive alignment and decision-making
• Own and elevate product discovery practices, integrating AI into qualitative and quantitative analysis to ensure teams are solving the right problems with speed and rigor
• Drive end-to-end product development, from MVP definition through iterative improvement, incorporating AI to streamline workflows while maintaining high product quality and user trust
• Be a key contributor to the build phase by ensuring the product meets and exceeds the quality and methodologies that make our product a leader in the space
• Partner with your squad to plan sprints, run effective ceremonies, and maintain delivery momentum, using data and AI-assisted tools to improve predictability, velocity, and focus
• Measure, analyze, and report on product metrics to help grow, innovate, and improve
• Lead and mentor product managers and/or cross-functional team members
• Continuously evolve how product work gets done, introducing new tools, frameworks, and ways of working that improve team productivity, insight quality, and outcomes

Senior Product Manager

• Support Ticketmaster clients in all their event management needs
• Collect, review, and input accurate data into Ticketmaster Host system following procedural best practices
• Accurately input event data into Ticketmaster Host system and identify and resolve event related errors
• Work with clients, promoters, and internal departments when creating events and distributing information
• Establish and develop relationships with assigned clients
• On-Call schedule rotation for after hour, weekend and holiday client support responsibilities