Ticketmaster

Events

• As part of the Event Programming team, you will support Ticketmaster clients in all their event management needs
• This includes building events and making updates to events based on work requests from clients.
• Collecting, reviewing, and inputting accurate data into Ticketmaster Host system following procedural best practices and established standards, then verifying the output.
• Meet and exceed Event Management service level agreements
• Accurately input event data into Ticketmaster Host system and identify and resolve event related errors
• Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those events
• Establish and develop relationships with assigned clients
• On-Call schedule rotation amongst the team; after hour, weekend and holiday client support responsibilities
• From time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist, the EM Manager, or the Regional Director of Event Management

Event Programmer – PT

Customer Support

• Provide front-line support to a portfolio of clients, ranging from moderate to high impact.
• Collaborate closely with the Sales team to understand operational needs of both existing and prospective clients.
• Lead the onboarding process for new clients and ensure ongoing operational maintenance.
• Manage the full operational lifecycle of client events, ensuring smooth execution.
• Build and maintain strong client relationships through personalized and proactive support.
• Ensure service delivery meets or exceeds agreed service level agreements (SLAs).
• Guide and educate clients within established procedures to resolve technical or service-related queries.
• Promote and facilitate the adoption of Ticketmaster products and features.

Client Support Specialist, Sports

Analyst

• Analyze knowledge base performance using Salesforce, Google Analytics, and BI tools.
• Identify trends, usage patterns, and content gaps to improve self-service, agent enablement, and decision-making.
• Partner with support, product, and content teams to prioritize updates and enhancements to the support community.
• Build and maintain dashboards tracking article engagement, search success, deflection, and feedback.
• Analyze usage and report on key KPIs such as case deflection, article helpfulness / feedback, search effectiveness, and content freshness.
• Collaborate with Knowledge Managers to refine taxonomy, tagging, workflows, and AI-driven strategies.
• Support the rollout and optimization of AI/ML tools that surface knowledge (e.g., chatbots, in-app help).

Support Knowledge Analyst

Frontend Engineer

• Design and develop a secure, stable application that clients can rely on to optimize pricing
• Shape architectural decisions to ensure the app is simple, scalable, maintainable, reliable, reusable, and secure
• Plan stories and iterations to meet product goals and execute the roadmap
• Be accountable for your team’s performance
• Mentor and motivate teammates
• Support external teams integrating with your services and document best practices
• Build required micro-front-ends with Angular, React, and TypeScript
• Develop and deploy services on AWS and Kubernetes
• Maintain high quality standards
• Collaborate with product and UX managers on feature development
• Define and execute a strategy to maintain and modernize legacy components and services
• Automate testing, deployment, resilience, and application monitoring
• Coordinate team activities to maximize performance
• Cultivate relationships with internal and external partners
• Document support procedures for your systems and train colleagues on them
• Participate in the production-support rotation

Lead Front-End Engineer

Product Manager

• Own the roadmap, backlog, and strategic planning for a suite of Purchasing capabilities
• Work closely with business stakeholders, service consumers, and partner product teams to intake, prioritize, and translate their needs into product features and improvements
• Partner with engineering, UX, and architecture teams to define and drive toward a simplified, scalable, and modernized platform
• Ensure a consistent fan and client experience by aligning with other product teams across various functions
• Lead discovery efforts, define MVPs, conduct platform health assessments, and ensure that solutions are intuitive, performant, and globally extensible

Product Manager – Purchase Orchestration

Full-stack Engineer

• Design and implement backend systems that abstract infrastructure concerns and enable self-service capabilities.
• Own the development and support of internal tools, APIs, and automation frameworks used by infrastructure and application teams.
• Drive enhancements to CI/CD pipelines using GitLab, focusing on security, repeatability, and observability.
• Define backend architectures and patterns that scale across infrastructure domains.
• Create design documents, system diagrams, and proof-of-concepts that guide development and integration.
• Leverage Kubernetes and infrastructure-as-code tools to deliver reusable software components and automation services.
• Collaborate with senior stakeholders to align platform modernization initiatives with long-term goals.
• Guide technology direction and best practices across teams.
• Mentor engineers and foster a culture of strong backend engineering, maintainability, and continuous improvement.

Principal Software Engineer – Platform Modernization

Marketing

• Be highly focused on campaign planning and organization (including tools, documents, developing processes), building measurement plans and reporting
• Support the development of strategic and integrated category marketing plans using owned, paid and earned media channels that drive revenue growth and new customer acquisition
• Leverage performance insights to inform strategies for future campaigns
• Collaborate with partners to distill and develop research and insights work to inform marketing strategy and communication
• Work cross-functionally to help connect the dots across Commercial Strategy, Business Teams, Paid Media, Owned channels, Partnership Marketing and Creative teams
• Collaboration with in-house Media Strategy & Planning on channel strategy and asset optimization
• Provide competitive and industry insights to inform planning

Integrated Marketing Manager

Product Operations

• Build and develop master knowledge on event programming products across multiple ticketing platforms, with special focus on TM1 Events and satellite event programming capabilities.
• Become the global single-point-of reference towards this product area/theme.
• Understand long-term business client and ticketmaster goals in the event programming space and recommend appropriate system and product solutions.
• Develop deep understanding in event programming process and practice across different platforms and regions, appreciating local nuance and with an eye to identify opportunities for harmonization so that standard functionality delivers global gains.
• Lead the connection and collaboration of the event programming SME network in order to unlock opportunities for greater product adoption and develop product enhancement priorities that have the biggest return across regions.
• Define, enrich and own KPIs and metrics that assess product adoption, usage, client satisfaction, feedback and friction.
• Support the achievement of OKRs in this space, in order to drive efficiency gains by reducing EP queue volume and OPEX spend.
• Partner with Product Management to facilitate the correct prioritization and development of new products and features, proactively assisting in improving go-to-market and roll-out.
• Play primary role in go-to-market process by owning the user acceptance and beta testing efforts to ensure products and features function as intended and align with quality, usability and client requirements expectations.
• Identify blockers and constraints towards scaling adoption of new features and products in this space.
• Build excellent working relationships with key stakeholders, including Product Management, Engineering, Core Operations, Business Development, Global Sales Operations and Global PMO.
• Own the communication of product updates, new features and any known issue that needs to be made aware to the wider user community, including presentations at various conferences or wide team meetings.
• Partner with Client Success, Event Programming, Education & Training and CRM in adapting and improving client onboarding processes and practices, ensuring optimal client experience.
• Collaborate with a wider Product Operations organization to understand touchpoints and influence of other products and features.
• Play active role during product disruptions that impact event programming product space, to advise on business impact, action contingency plans and communicate with wider user community impacted.
• Track product escalations and client issues to provide clear insights on friction trends and opportunities to further develop stability, performance and usability improvements.

Product Operations Director – Event Programming

Operations

• Provide vision and direction for Regional Area Managers, Area Managers and Client Managers
• Evaluate and manage performance within their direct reports and entire organisation
• Manage employee development
• Build consistency across Regions, Areas and Client Support organisation
• Develop strategies to continually improve support while reducing costs
• Conduct regular client meetings whereby best practices are reviewed

Director, Field Operations

Social Media Manager

• Responsible for various marketing campaigns (online & offline) for Ticketmaster Austria
• Planning, implementing and reporting on marketing campaigns
• Managing Ticketmaster’s social media and content channels
• Creating, posting and overseeing content on channels
• Developing marketing campaigns in collaboration with the marketing team and media partners
• Supporting the sales team with marketing presentations and B2B marketing tasks
• Working closely with the Head of Marketing Central Europe and the Regional Market Lead for Austria

Junior Marketing Manager – Social Media, Content Focus

• Examine submitted evidence and cases using acquirer/systems dispute resolution guidelines to assess the viability of claims and potential recovery.
• Handle incoming chargebacks, claims, and retrieval requests, providing compelling and thorough documentation for all card brands.
• Conduct research and resolve disputed charges efficiently, meeting required timeframes and guidelines with minimal follow up.
• Review and analyze sales data and documentation to determine the legitimacy of disputes, recommending resolutions such as refunds or manual charges.
• Monitor chargeback and dispute trends, providing regular reports to management with key metrics, insights, and actionable recommendations.
• Utilize internal and external tools effectively for payment processing, investigation, and dispute management.
• Communicate with customers, fans, and financial institutions to gather information and documentation related to disputes, maintaining accurate records.
• Resolve issues in compliance with approved policies and procedures while safeguarding sensitive information.
• Collaborate with internal teams including customer support, finance, and compliance to support comprehensive chargeback investigations.
• Develop and implement strategies to minimize future chargebacks and disputes, identifying process improvements and preventative measures across payment and sales operations.

Chargeback Analyst

• Deliver services to support the client’s day-to-day needs related to the use of ticketing systems and products
• Develop and maintain excellent client relationships
• Meet and exceed client service level agreements
• Advise and assist with reporting
• Coordinate upgrades and hardware replacements at client sites
• Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions
• Maintain customer contacts to enable accurate tracking and reporting
• Provide high level marketing support on Ticketmaster no-cost solutions
• Provide onsite event support and after hours office support (nights, weekend and potential for travel up to 10%)
• Remain current with new software/product releases for Host, Presence, AccessManager
• Create/modify reports, including Autypes, Repgens, Mopreps, and other advanced reporting
• Assist with client onboarding and ongoing maintenance
• Act as the expert in all facets of Access Control products
• Identify and assist in resolving event programming related errors
• Communicate product updates, new features, and functionality to client base
• Provide support and best practices to the client for all TM products

Client Support Specialist

Systems Engineer

• Provide subject matter expertise for our on-prem infrastructure/architecture
• Proactively identify and address stability, capacity, and performance concerns
• Implement provisioning and deployment automation when required
• Identify, develop, & implement solutions to other needs for process automation
• Support PCI / security compliance requirements (upgrades, defect management, etc)
• Regularly work with Jira, GitLab, Prometheus, Grafana, Splunk
• Liaise with other teams (Networking, Data Center Ops, Security, etc) as required
• Respond to, recover from, and prevent future occurrences of failures & outages
• Participate in on-call and potentially some after-hours support as required

Client Services Representative

• Offer administrative, client relationship and operational support to the Client Account Management (CAM) teams
• Assist the CAM teams in satisfying, retaining, and developing current or future client relationships
• Ensure good levels of communication with venues and promoters whilst providing system support and query resolution
• Support CAM teams in effectively monitoring and controlling available ticket inventory
• Attend event day box offices (venue-based and ‘green field’ sites) as directed by the Senior CAMs

Client Support Assistant – 12 month FTC

• Support the adoption and success of Ticketmaster Music’s products and services for artists and promoters
• Develop impactful B2C marketing and communications strategies leveraging Ticketmaster-owned media to drive incremental demand and ticket sales
• Liaise with Ticketmaster Music teams globally to collaborate on campaign strategies and drive consistency across territories
• Guide client marketing contacts in effective product usage, including reporting and marketing solutions
• Translate demand and marketing data into actionable insights and learnings
• Support reporting, data, and analytics projects utilizing internal and web tools (e.g., Google Analytics)
• Partner with B2B Product Marketing to develop presentations, sales decks, and marketing materials
• Capture client stories to demonstrate value and provide feedback for case studies
• Assist with copywriting, image re-sizes, and similar tasks related to marketing campaigns
• Serve as the internal expert on assigned clients and advocate for new offerings
• Attend and lead meetings with clients and deliver presentations
• Provide excellent communication with clients and internal teams and maintain strong relationships
• Stay current on live entertainment and marketing industry knowledge

Marketing Manager

Software Engineer

• Lead the SDK (iOS, Android) and backend API development teams and ensure projects are delivered on time, within budget, and to the highest quality standards
• Develop strong relationships with clients; partner with them on the ideation and execution of new products and integrations
• Participate in architecture and solution design, mentor engineers, explore frameworks/toolsets/processes to improve productivity and be accountable for quality software delivery
• Build and grow a team of expert engineers, attracting and retaining highly skilled software professionals aligned to company and departmental objectives
• Work closely with product and non-technical staff; author and review code, perform code reviews, and collaborate with QA on test plans
• Oversee software development using Agile methodologies and ensure development projects meet business and end-user requirements
• Own development and adoption of architectural, coding, and security standards/governance
• Contribute to product roadmap prioritization and communicate project status and risks to stakeholders and senior leadership
• Research and recommend software products and services to support procurement and development efforts
• Manage resources within budget, including full time and staff augmentation, and adapt budget based on company priorities

Director of Engineering – SDK

• Assist with all US indirect tax returns (sales tax, admissions tax, business & occupation tax, property tax) and related calculation support to ensure accurate and timely filing of tax returns and payments.
• Assist with all Canada indirect tax returns (GST/HST/PST) and related calculation support to ensure accurate and timely filing of tax returns and payments.
• Support indirect tax audits including preparing audit support and completing data requests.
• Support the indirect tax compliance automation efforts including setting up various state and local tax returns and exemption certificates within the Vertex tax software and preparing Vertex Indirect Tax Return data imports.
• Reconcile indirect tax general ledger accounts and propose journal entries to record accruals as needed.
• Document indirect tax compliance policies and procedures.
• Identify and document indirect tax compliance process enhancements/improvements, focusing on controls, automation, efficiency, and analytics.
• Review and approve tax exemption requests.
• Oversee business license registration and renewal process.
• Assist with personal property tax compliance.
• Prepare ad hoc schedules as requested by management.
• Participate in various indirect tax projects as requested by management.

Indirect Tax Supervisor

Accountant

• Review and manage the accounting for capitalized software development project assets in multiple currencies, including tracking accounting entries from inception of a development project through to placing the asset in service.
• Prepare monthly internal labor and external consulting schedules related to software development projects, ensuring that employee and consultant capitalized costs are posted accurately and timely.
• Prepare monthly journal entries for the monthly financial close process, including accruals and depreciation expense.
• Prepare monthly general ledger reconciliations for CIP and Fixed Asset accounts including tie outs to subledger.
• Work with internal stakeholders from accounting, finance and operations to resolve financial inquiries or issues that arise.
• Prepare schedules in support of internal and external audits including quarterly and annual SOX and financial audits.
• Prepare ad hoc schedules and participate in special projects as requested by management.
• Participate in special projects as requested by management.

Senior Accountant

Pricing Analyst

MANAGED PRICING ANALYST Location: Remote in the US Division: Ticketmaster NA - Global Sales Operations (Revenue & Demand Management) Line Manager: Manager, Managed Pricing Services Contract Terms: Permanent, Full-Time, 40 hours per week
Ticketmaster’s Pricing & Distribution team is an industry leading product and service provider focused on unlocking the ability for our clients to sell their products to the right customers at the right time and channel in ways that maximize yield via data driven revenue and demand optimization.
We are looking for a self-motivated, hardworking, team player to manage a portfolio of live event tickets. This role is critical to the success of our clients as you will help create and execute/implement the pricing strategy of our client’s ticket inventory.
In this role, you will utilize our products, tools and reporting to analyze many different variables to determine the proper price and sales velocity for our client’s inventory. In addition, you will be directly communicating your findings to clients and management.
Create a pricing plan that is structured to achieve client goals.
Analyze sales and demand data to identify trends and recommend pricing strategies.
Develop and maintain key performance indicators such as margin percentage, expired inventory percentage, and sell through percentage to evaluate personal and company performance.
Maintain a pricing schedule ensure all work is completed on time and at the proper cadence.
Communicate and work with clients, internal teams and external marketplaces to resolve operational issues.
Monitor real-time sales and market data to adjust pricing strategies and ensure client goals.
Build and develop relationship with key external stakeholders.
Create and present data driven power point decks to update clients on a weekly basis.
Create visualizations using Domo/Data Visualization Tools.
External and Internal Ad Hoc Requests.

Pricing Analyst, Managed

Job Summary: JOB DESCRIPTION – EVENT PROGRAMMER Location: New York City, NY Division: Ticketmaster US Line Manager: Event Programming Operations Manager Contract Terms: Part-time, 20 hours per week (including weekends and evenings)
THE TEAM The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and clients are able to utilize the various Ticketmaster products/platforms.
THE JOB As part of the Event Management team, you will support Ticketmaster clients in all their event management needs. This includes building events and making updates to events based on work requests from clients.
WHAT YOU WILL BE DOING This position involves collecting, reviewing, and inputting accurate data into Ticketmaster Host system following procedural best practices and established standards, then verifying the output. The tool knowledge set for the position includes Host and Host applications, EventPro, EMT and TM1 suite products.
Meet and exceed Event Management service level agreements
Accurately input event data into Ticketmaster Host system and identify and resolve event related errors
Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those events
Establish and develop relationships with assigned clients
On-Call schedule rotation amongst the team; after hour, weekend and holiday client support responsibilities
From time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist, the EM Manager, or the Regional Director of Event Management
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES) 1-3 years experience with the Ticketmaster System, or related field experience, with some exposure and knowledge of the Ticketmaster system
Service oriented, with strong organizational and communication skills
Able to successfully handle multiple priorities
Certain degree of creativity, latitude, and problem solving is required
Box Office experience a plus
Overall awareness of the entertainment business is important
Knowledge of how TM departments impact on one another, and on outside clients is a plus
Must have the ability to accommodate a flexible schedule including some Saturdays, evenings, and holidays
Excellent written and oral communication skills, good organizational skills, and attention to detail
Must be computer literate with excellent data entry skills
H. S. diploma or equivalent required. BA/BS degree is preferred.