Ticketmaster

Product Marketing

• The successful candidate will support the development and launch of new products, services and features, developing messaging and marketing materials that help us meet key business objectives in driving product adoption across our owned, earned and paid channels.
• Working closely with our Product, Comms, B2B and B2C marketing teams, you will be able to collect the information you need to devise our fan value propositions and messaging, ensuring that our range of product marketing campaigns work cohesively together rather than competing with one another.
• You will need to understand the complexity of our product offerings and be able to distinguish points of differentiation from competitors from parity features.
• Working with Research and Strategy teams, you will be able to identify what will resonate with fans, make strategic recommendations that drive our product roadmap and craft creative messaging that distils complex and multi-faceted products into simple and effective fan experiences.
• You will have superb communication skills and have proven capacity presenting to executive level stakeholders.
• Constantly striving to improve our fan experience across different parts of the ticketing journey, you will be expected to create strategic recommendations rooted in insight and data that drive key business OKRs.
• You will maintain regular and effective communications with a large network of key senior stakeholders around the company; our product leads, the Global Executive Team and Global President of Ticketmaster, as well as key business leads across our global divisions (Marketplace, Ancillaries, Music, Resale, Account Security and more).
• You will be reporting into a line manager based in London, and work with a truly global team across different time zones.
• You will need to be independent, motivated, and able to navigate a complex and fluid environment where priorities may shift.
• You will be expected to produce well researched creative briefs for the wider Brand & Marketing teams, briefing our design and content leads to create adverts, content, copy and video.
• You will acutely understand the importance of brand consistency, by working within our brand guidelines framework both in terms of design and tone of voice.
• You will also need to have experience of briefing paid media teams with both large and small budgets.
• The role will be varied and will involve managing a range of marketing campaigns and digital projects for several different product suites.
• The ability to juggle numerous projects for different teams and markets, understanding their requirements and keeping them updated on centrally available assets and campaign materials is vital.

Director – Global B2C Product Marketing

Customer Support

• Develop and maintain excellent client relationships
• Meet and exceed client service level agreements
• Advise and assist with reporting
• Coordinate upgrades and hardware replacements at client sites
• Advise/educate clients within procedural guidelines to ensure a complete solution
• Maintain customer contacts to enable accurate tracking and reporting
• Provide high level marketing support on Ticketmaster no-cost solutions
• Provide onsite event support and afterhours office support
• Support on Ticketmaster ONE, Host System & Access Control
• Remain current with new software/product releases
• Create/modify reports
• Support season ticketing, access control support customization
• Assist with client onboarding and ongoing maintenance
• Act as the expert in all facets of access control products
• Identify and assist in resolving event programming related errors
• Communicate product updates, new features and functionality to client base
• Provide support and best practices for all TM products
• Assist with new manifest creation
• Establish any special client MOP types
• Install Archtics on workstations and ticket printers
• Initial and ongoing training of new features and functionality
• Perform database tasks as needed by client
• Use troubleshooting techniques and tools to identify issues
• Research client/customer complaints about service levels
• Work with National/Central support groups to expedite problem resolution
• Troubleshoot software and hardware issues
• Provide coordination of networking issues
• Resolve issues with Customer Service for events with problems or special circumstances

Client Support Specialist

Full-stack Engineer

• Writing new pages and components with Next.js and React, powered by SSR, REST and GraphQL
• Contributing to the design and architecture of protobuf contracts to support efficient service development
• Driving quality and performance improvements, including advocacy for observability, load testing and metrics
• Pragmatically maintaining legacy systems while supporting platform evolution
• Maintaining a positive, productive and healthy team environment
• Working closely with Product Managers and Designers to deliver effective solutions
• Pair programming with other engineers
• Participating in self-directed Relentless Improvement days to focus on learning, experimentation or platform enhancements
• Adhering to quality management, safety and environmental company policies

Software Engineer

Manager

• Lead a team of 5-8 Cloud Engineers to shape Ticketmaster's cloud platform capabilities
• You'll develop multi-quarter roadmaps aligned with organizational strategy, drive technical excellence, and partner with enterprise architecture, security, and development teams
• Participate in recruiting and hiring top talent into the organization
• Conduct regular 1:1s, performance reviews, and development conversations aligned with Ticketmaster's competency framework
• Lead daily operations of planning, engineering, and supporting the public cloud platform
• Provide technical guidance on public cloud architecture, services, and best practices
• Drive adoption of AI/ML capabilities and modern cloud services across the organization
• Cultivate and leverage relationships within and across departments to achieve desired outcomes
• Manage vendor relationships with AWS, GCP, and other cloud service providers
• Gather critical feedback from stakeholders and use it to drive improvements in vision, roadmap, and service delivery

Senior Manager, Public Cloud

Backend Engineer

• Lead and own specific database migration workflows from planning through delivery
• Take full responsibility for quality, timelines, and technical decisions within your areas
• Collaborate with the team to ensure consistency across the project
• Contribute to the definition of technical standards, best practices, and architectural patterns
• Ensure effective communication with stakeholders within your workflows
• Deliver and maintain Linux-based systems within an Infrastructure as Code environment
• Troubleshoot and resolve complex database, replication, and system-level issues
• Ensure all Oracle configurations meet world-class standards and industry best practices
• Rigorously test database configurations, replication setups, failure scenarios, and performance features
• Provide comprehensive test, quality, and compliance evidence and documentation
• Implement proactive monitoring and alerting
• Provide database expertise to collaborating teams
• Leverage expert knowledge of Linux systems to support the team
• Opportunity to build Ansible playbooks and automation tools to manage database provisioning, patching, backups, replication, and operational tasks at scale.

Senior Oracle Database Engineer

• Lead and own specific database migration workstreams from planning through to delivery
• Take full accountability for quality, timelines, and technical decisions within your areas
• Collaborate with the wider team to ensure consistency across the project
• Deliver and maintain Linux based systems within an Infrastructure as a Code environment
• Troubleshoot and resolve complex database, replication, and system-level issues
• Ensure all Oracle configurations meet best-in-class standards and industry best practices
• Perform complex schema conversions, data mapping, and migration strategies
• Provide database expertise to collaborating teams
• Mentor and provide guidance to DBAs working within your workstreams
• Actively contribute to the architecture and strategy of the database landscape

Lead Oracle Database Engineer

• Develop and maintain excellent client relationships
• Meet and exceed client service level agreements
• Advise and assist with reporting
• Coordinate upgrades and hardware replacements at client sites
• Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions
• Maintain customer contacts to enable accurate tracking and reporting
• Provide high level marketing support on Ticketmaster no-cost solutions
• Provide onsite event support and afterhours office support
• Working knowledge of Ticketmaster ONE web portal
• Remain current with new software/product releases for Host, TM1 Entry, Archtics/Account Manager and all technology products
• Create/modify reports, including Autypes, Repgens, Mopreps, and other advanced reporting
• Assist with client onboarding and ongoing maintenance
• Act as the expert in all facets of access control products
• Identify and assist in resolving event programming related errors
• Communicate product updates, new features and functionality to client base

Client Support Specialist – Contract

• Support the development and execution of the company’s commercial data and AI strategies
• Lead and coordinate third-party data partner RFPs, including requirements gathering, vendor evaluation, and contract negotiation
• Collaborate with internal stakeholders to identify data needs and opportunities for innovation
• Manage data acquisition processes, ensuring data quality, compliance, and integration with internal systems
• Champion data clean room conversations and activations
• Act as an internal champion for data-driven decision making, promoting best practices and success stories across the organization
• Track and report on the impact of data initiatives, providing insights and recommendations for continuous improvement
• Develop and maintain documentation, case studies, and training materials to support data literacy and adoption
• Participate in cross-functional meetings and projects to ensure alignment of data initiatives with business goals

Senior Manager, Commercial Data Strategy

Events

• Meet and exceed Event Management service level agreements
• Accurately input event data into Ticketmaster Host system and identify and resolve event related errors
• Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those events
• Establish and develop relationships with assigned clients
• On-Call schedule rotation amongst the team; after hour, weekend and holiday client support responsibilities
• From time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist, the EM Manager, or the Regional Director of Event Management

Event Programmer – Part Time

Engineer

• Design and develop features for Ticketmaster’s Host Ticketing System using a range of languages—from low-level VAX Assembly and C/C++ to modern technologies like Rust and beyond.
• Maintain and enhance an extensive CI/CD test suite (4,500+ scenarios) to ensure the reliability, scalability, and resilience of our core systems.
• Bridge legacy and modern paradigms by integrating established technologies with cutting-edge solutions such as Rust, Kafka Streams, and next-generation database platforms to unlock new capabilities across TM Core.
• Consult and contribute to the modernization of a large polyglot codebase spanning decades, applying architectural best practices to evolve systems without compromising stability.
• Champion engineering excellence through rigorous standards in test coverage, enterprise compliance, high availability, low latency, and fault tolerance—delivering systems that meet the demands of a global platform.
• Create and maintain comprehensive documentation, including onboarding guides, system overviews, runbooks for development and troubleshooting, and forward-looking recommendations for continuous improvement.
• Collaborate across teams to influence technical direction, share expertise, and ensure alignment with Ticketmaster’s target architecture and strategic goals.
• Drive innovation and performance tuning, identifying opportunities to optimize legacy workflows and introduce modern patterns for efficiency and scalability.

Senior Engineer II - Software

Engineering Manager

• Collaborate with product and engineering peers in defining software engineering strategy and technical roadmap
• Lead staffing efforts across several teams, including onshore and offshore, as well as full-time and contract
• Address relevant personnel matters such as allocation and performance evaluation
• Monitor and support skill and career development for direct reports
• Unite technical leaders in the definition of processes and best practices
• Serve as an advocate for technical initiatives in the product roadmap planning process
• Periodically provide valuable individual coding contributions to expedite initiatives
• Support on-call needs through direct contribution or escalation/rotation management

Software Engineering Manager

Product Analyst

• Own advanced analytics pipelines in Databricks and BigQuery that support product analytics, forecasting, and AI use cases
• Build, train, and deploy predictive models to forecast performance and uncover product insights
• Apply AI and LLMs to create automation and natural-language analytics (e.g., Slack-based analytics agents)
• Integrate data and models via APIs to connect analytics, AI services, and internal tools
• Partner with Product and Analytics teams to turn product questions into scalable analytical solutions
• Validate and monitor models and data outputs to ensure accuracy, reliability, and ongoing performance
• Prototype new AI-driven approaches that improve insight generation and decision-making
• Communicate clear, actionable insights to both technical and non-technical stakeholders

Senior Product Analyst – AI & Predictive Modeling

Frontend Engineer

• Lead a team of front end engineers of mixed levels and skill sets
• Participate and drive development work across globally distributed software teams
• Provide technical guidance to the team, including architecture and design decisions, code reviews, and technical problem-solving
• Own the full development and deployment cycle for your team’s software and product
• Encourage and grow developers in their craft through mentorship and leadership
• Organize, prioritize; multitask while coordinating team efforts, reporting to stakeholders and management on the progress of goals
• Connect with a series of stakeholders to gather as much information as possible regarding the problem at hand, and implement short to mid-term strategies to evolve products for future success. (UX / Design / Product / PMO…etc.)
• Make technical recommendations outside of the immediate team
• Debug and triage production application issues, often not your own
• Automate testing, deployments, performance, and recovery

Lead Software Engineer – Front End

Product Manager

• Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, communicating roadmap updates, requirements development, and product launch
• Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
• Conduct baseline UAT to ensure the product or feature meets the defined requirements, is compatible in a range of environments (Apps, mobile devices, browser types etc) is not subject to issues, and identify potential improvements.
• Facilitate ceremonies with the project and development teams such as check-ins, retros, solution workshops, Discovery kick-offs and showcase/UAT sessions with internal stakeholders.
• Working with designers to create well tested and optimized workflows
• Interviewing external clients and end users to validate project assumptions
• Writing detailed project planning documents with User Stories and Acceptance Criteria
• Provide local market with product documentation resources and tools
• Facilitate Product Training, support internal teams on new products
• Develop plans for deployment/rollout of new products or features
• Measure the effectiveness of a product i.e., are they working as expected, does it still meet the fan/client needs
• Collaborate with local and international stakeholders from product, engineering and design to ensure delivery of projects and initiatives meet market expectations.

Accountant

• Review and manage the accounting for capitalized software development project assets in multiple currencies, including tracking accounting entries from inception of a development project through to placing the asset in service.
• Prepare monthly internal labor and external consulting schedules related to software development projects, ensuring that employee and consultant capitalized costs are posted accurately and timely.
• Prepare monthly journal entries for the monthly financial close process, including accruals and depreciation expense.
• Prepare monthly general ledger reconciliations for CIP and Fixed Asset accounts including tie outs to subledger.
• Work with internal stakeholders from accounting, finance and operations to resolve financial inquiries or issues that arise.
• Prepare schedules in support of internal and external audits including quarterly and annual SOX and financial audits.
• Prepare ad hoc schedules and participate in special projects as requested by management.