Operations Project Manager – Marketplace Support

Ticketmaster

Operations Project Manager in Ticketmaster's Marketplace Support overseeing event operations across EMEA. Focus on delivering operational excellence and supporting French markets.

Posted 7/9/2026full-timeRemote • 🇫🇷 FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational delivery and project management for national and international tours, ensuring consistency and efficiency across multiple teams and platforms. Proficient in event management systems and operational processes, with strong analytical skills to support continuous improvement initiatives.

Highest-signal resume keywords

Ticketmaster Host ExperienceEvent Management Systems ProficiencyProject Management SkillsFluent English CommunicationAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational DeliveryProject CoordinationEvent Lifecycle ManagementOperational QAMicrosoft ExcelMicrosoft WordMicrosoft Outlook

Soft Skills

Strong Analytical AbilitiesProblem-Solving Skills

Tools & Technologies

MicroflexTriumSmart QueuePassword Server

Industry Keywords

EMEA RegionClient Account ManagerEvent ProgrammingOperational ConsistencyStakeholder Communication

About the role

Key responsibilities & impact

Help define the operational delivery of assigned national and international tours across the EMEA region.
Gather operational requirements from TM Music, local markets and internal stakeholders.
Produce, review and distribute comprehensive tour specifications.
Coordinate project timelines, milestones and operational readiness across multiple teams.
Act as the primary operational contact for assigned tours throughout their lifecycle.
Ensure operational consistency across multiple countries, platforms and sales channels.
Maintain project documentation, reporting and stakeholder communications.
Support post-onsale operational reviews and continuous improvement initiatives.
Support high-profile onsales across EMEA.
Monitor event performance during critical onsales and assist with issue identification, triage and escalation.
Support Marketplace operational tools including Smart Queue, Password Server, Offering configuration and related Marketplace services.
Assist Event Programming teams with Marketplace configuration questions and operational diagnostics.
Perform operational QA to ensure events meet specification before onsale.

Requirements

What you’ll need

Experience working with Ticketmaster Host, Microflex, or Trium event management systems.
Previous experience in a Client Account Manager (CAM), Event Programming (EP) or similar operational function.
Excellent understanding of Ticketmaster operational processes and event lifecycle management.
Experience managing multiple projects simultaneously.
Strong Microsoft Office skills including Excel, Word and Outlook.
Fluent written and spoken English essential.
Fluent written and spoken French highly advantageous.
Strong analytical and problem-solving abilities.

Benefits

Comp & perks

Flexible working arrangements
Professional development opportunities