Thrive Market

Engineering Manager

• Lead, mentor, and develop a team of engineers, providing regular feedback, actionable growth plans, and addressing performance issues constructively
• Build and retain a high-performing engineering team owning team-level outcomes and OKRs, creating a culture of accountability, initiative, and continuous improvement
• Partner with Product, Design, and Analytics to define priorities and deliver high-quality features that improve customer experience and drive business outcomes
• Ensure predictable, on-time delivery by establishing clear processes, tracking progress with metrics, and communicating proactively with stakeholders
• Guide technical decisions within your pod, promoting scalable, maintainable, and reliable designs and systems
• Uphold quality standards through code reviews, design reviews, testing, and automation to ensure reliability and customer trust
• Proactively identify opportunities and risks, driving initiatives that improve engineering effectiveness and long-term scalability
• Translate company strategy into technical execution to elevate customer experience and drive measurable business results

Engineering Manager, Product Engineering

Data Analyst

• Lead high-impact, end-to-end analytics projects that inform key business and product strategies.
• Partner cross-functionally with stakeholders to align on priorities and translate questions into analytical frameworks.
• Deliver clear, data-driven insights that influence decision-making across the organization.
• Design and maintain dashboards, models, and datasets that empower business teams to self-serve and track performance.
• Identify data quality issues and help resolve inconsistencies across source systems.
• Leverage external and internal data to uncover category and pricing opportunities.
• Support lifecycle and engagement analytics to inform retention, LTV, and user journey improvements.
• Collaborate with Finance to measure and forecast the financial impact of product and business decisions.
• Respond to ad hoc analytical requests with accuracy, efficiency, and business context.
• Bring thought leadership to Thrive Market’s data practices — recommending new ways to enhance our analytical toolkit and processes.
• Partner with the Member Experiences team to analyze the full end-to-end customer journey, identifying friction points across ordering, fulfillment, and post-purchase experiences.
• Develop dashboards and reporting that monitor engagement metrics, satisfaction drivers, and support ticket trends, surfacing actionable insights to reduce customer complaints.
• Deliver data-driven recommendations to improve customer sentiment and retention, focusing on proactive strategies that lower support volume and enhance overall member experience.
• Reports into the Data Engineering Manager.

Senior Data Analyst, Member Experience

• Lead high-impact, end-to-end analytics projects that inform key business and product strategies
• Partner cross-functionally with stakeholders to align on priorities and translate questions into analytical frameworks
• Deliver clear, data-driven insights that influence decision-making across the organization
• Design and maintain dashboards, models, and datasets that empower business teams to self-serve and track performance
• Identify data quality issues and help resolve inconsistencies across source systems
• Leverage external and internal data to uncover category and pricing opportunities
• Support lifecycle and engagement analytics to inform retention, LTV, and user journey improvements
• Collaborate with Finance to measure and forecast the financial impact of product and business decisions
• Respond to ad hoc analytical requests with accuracy, efficiency, and business context
• Bring thought leadership to Thrive Market’s data practices — recommending new ways to enhance our analytical toolkit and processes
• Partner with the Retention Marketing team to evaluate customer journey touchpoints, measuring the effectiveness of email, SMS, and app engagement campaigns
• Build dashboards and models to monitor lifecycle KPIs (churn, reactivation, engagement rates), identifying opportunities to improve retention and loyalty
• Deliver insights that inform personalization strategies and CRM segmentation, enabling more relevant, data-driven communications that enhance customer lifetime value

Senior Data Analyst, Lifecycle Marketing

• Lead high-impact, end-to-end analytics projects that inform key business and product strategies.
• Partner cross-functionally with stakeholders to align on priorities and translate questions into analytical frameworks.
• Deliver clear, data-driven insights that influence decision-making across the organization.
• Design and maintain dashboards, models, and datasets that empower business teams to self-serve and track performance.
• Identify data quality issues and help resolve inconsistencies across source systems.
• Leverage external and internal data to uncover category and pricing opportunities.
• Support lifecycle and engagement analytics to inform retention, LTV, and user journey improvements.
• Collaborate with Finance to measure and forecast the financial impact of product and business decisions.
• Respond to ad hoc analytical requests with accuracy, efficiency, and business context.
• Bring thought leadership to Thrive Market’s data practices — recommending new ways to enhance our analytical toolkit and processes.
• Serve as the primary partner to the Merchandising team to hypothesize, develop and deliver insights into product performance, assortment effectiveness, and pricing/promotional impact.
• Build and maintain reporting frameworks that track and visualize key insights to monitor category-level KPIs such as sales, margin, sell-through, and inventory turns. Responsible for all team trainings and support.
• Design and maintain dashboards that empower Merchandising leaders and teams to self-serve and track the performance of their business.
• Execute deep-dive analysis to ensure Merchandising strategies are both competitive, high performance and profitable.
• Thought leader and partner in identifying data gap opportunities to allow the Merchandising team to manage their business more effectively and efficiently.

Senior Data Analyst, Merchandising

Operations

• Lead and supervise inbound processes, including receiving, sorting, and storing products.
• Ensure timely and accurate processing of incoming shipments to maintain inventory accuracy.
• Collaborate with inventory management teams to reconcile discrepancies and maintain optimal stock levels.
• Have managerial oversight of a team responsible for achieving operational goals and fostering strong stakeholder relationships. Ensure the effective implementation of Fulfillment Center strategies and maintain the highest quality standards in team deliverables.
• Foster a positive and inclusive work environment aligned with Thrive Market's core values. Recognize and celebrate team achievements, promoting a culture of excellence and belonging.
• Prioritize operational excellence by optimizing team metrics, processes, and best practices. Ensure compliance with policies and allocate resources effectively to set up operational metrics. Identify and address root causes, automate where possible, and focus on projects that enhance deliverable quality and team environment.
• Coach and develop your team to encourage skill growth, independent decision-making, and active participation in discussions. Assign tasks strategically to stretch and develop team members, and review work to ensure consistency, accuracy, and alignment with goals.
• Proactively identify and mitigate risks, resolve blockers, and manage team commitments. Prevent over-commitment and effectively scope efforts to address challenges.
• Maintain open and transparent communication with partner teams, stakeholders, and management. Share priorities, status updates, and team challenges, ensuring everyone understands decision-making processes and changes.
• Audit performance to ensure effective results and make data-driven decisions. Document lessons learned to prevent recurring issues and contribute to continuous improvement in operational practices.
• Gain a deep understanding of the products your team works with and foster collaborative relationships with partner teams. Provide guidance on operational excellence and support your team in achieving high performance standards.

Operations Manager, Inbound

• Leads and develops a team of front-line supervisors and approximately 150+ hourly Thrivers by embodying Thrive Market values
• Uphold compliance, productivity, quality, safety, and teamwork standards as the primary source of information
• Implement engagement and fulfillment strategies to motivate employees and align them with operational goals
• Maintain performance standards and consistent processes to guarantee reliable services
• Strategize and execute fulfillment and continuous improvement objectives, clearly communicating these to supervisors
• Collaborate with carriers to optimize shipping processes and ensure timely deliveries in logistics
• Provide coaching and development opportunities to supervisors and employees to enhance performance
• Oversee productivity hours and manage payroll functions to ensure efficient operations
• Source and screen talent in collaboration with People Operations to maintain a skilled workforce for operational needs
• Analyze performance reports to identify areas for improvement and provide coaching to supervisors
• Set clear goals, promote accountability, and exemplify strong performance to support the mission of the operation
• Supports all safety programs and OSHA compliance to ensure a safe and secure work environment for all Thrivers
• Acts as the primary information source for the team, maintaining compliance and consistency to enhance team productivity, quality, safety and teamwork
• Drives the fulfillment operation strategy to ensure that Thrivers are actively engaged, motivated and working towards end results
• Ensures the team follows core performance standards and established processes in order to drive a consistent experience for the member
• Drives the planning and execution of fulfillment operation goals and company continuous improvement initiatives
• Monitor and manage inventory levels to ensure adequate stock for fulfilling customer orders, implement and maintain effective inventory control measures to minimize errors and discrepancies, collaborate with the procurement team to optimize stock levels and manage inventory turnover
• Develop and implement streamlined order processing procedures, oversee order fulfillment, address any issues or bottlenecks in the order fulfillment process and implement solutions
• Coordinate with carriers and logistics partners to optimize shipping processes, monitor tracking systems and the movement of goods to ensure on-time deliveries
• Oversee and enforce quality control measures to ensure accurate and error-free order fulfillment, collaborate with quality assurance teams to address and resolve any product quality issues

Operations Manager, Fulfillment

Human Resources

• Assist both staffing employees and our employees with all HR functional issues.
• Resolve administrative issues with the staffing representatives.
• Assist with completing daily and weekly staffing and employee reports.
• Partner with appropriate stakeholders to process employment changes in HRIS including employee personal information, system configurations, reporting and assisting with the implementation of HRIS.
• Assist People Ops with monthly activities.
• Facilitate in our orientation class for both staffing employees and new employees.
• Work with Payroll (Staffing agencies and HQ) to confirm accuracy in payroll activities for the HQ teams, taking into account employment changes impacting current pay periods.
• Collaborate with the People Ops team on critical strategic initiatives that are both compliant and values aligned.
• Ability to maintain confidentiality and appropriately handle sensitive information with tact, discretion and diplomacy.
• In partnership with HR Leaders support and manage employment related issues that includes but is not limited to leaves of absence, employee relations investigations, workers compensation, and OSHA.

Human Resources Associate

• Lead, manage, and mentor a team of conveyor mechanics and technicians.
• Diagnose and repair electrical and pneumatic issues in conveyor systems.
• Assign tasks, set priorities, and ensure work is completed efficiently and safely.
• Conduct performance evaluations, provide training, and foster skill development for team members.
• Ensure the team adheres to company policies, safety regulations, and industry best practices.
• Oversee the routine maintenance and troubleshooting of conveyor systems, including belts, motors, drives, rollers, sensors, and control systems.
• Ensure proper lubrication, cleaning, and adjustment of components to prevent breakdowns.
• Coordinate the scheduling of preventive maintenance and repairs to minimize downtime.
• Supervise the installation of new conveyor systems or upgrades to existing systems.
• Work with engineering teams to design and implement system modifications or improvements.
• Ensure new installations meet operational and safety standards.
• Promote and enforce safety practices and protocols in all maintenance and repair activities.
• Conduct safety inspections of equipment and work areas, and implement corrective actions as needed.
• Ensure compliance with all local, state, and federal regulations related to conveyor systems and maintenance operations.
• Oversee the inventory of spare parts, tools, and equipment required for conveyor system maintenance.
• Order and manage replacement parts, ensuring the availability of critical components.
• Track and manage maintenance-related expenses within budget.
• Maintain accurate records of maintenance activities, repairs, inspections, and parts usage.
• Prepare and submit regular reports on the status of conveyor systems, maintenance schedules, and completed work.
• Provide recommendations for improvements or upgrades to enhance system performance.
• Identify opportunities to improve system reliability, efficiency, and safety.
• Implement process improvements and recommend technology upgrades to reduce costs and enhance operational efficiency.
• Partner with Senior Leader Peers on all FC continuous improvement planning and execution.
• Provide expertise recommendations to the FC Senior team on problem diagnosis, root cause findings, preventive and predictive maintenance.
• Stay current on industry trends, equipment advancements, and best practices.

Facility Maintenance Manager, Fulfillment Operations

Manager

• Managerial oversight of teams responsible for achieving operational goals and fostering stakeholder relationships
• Ensure effective implementation of Fulfillment Center strategies and maintain high quality standards in team deliverables
• Foster a positive and inclusive work environment aligned with Thrive Market's core values
• Optimize team metrics, processes, and best practices to prioritize operational excellence
• Coach and develop team members to encourage skill growth and independent decision-making
• Identify and mitigate risks, resolve blockers, and manage team commitments to prevent over-commitment
• Maintain open and transparent communication with partner teams, stakeholders, and management
• Audit performance, make data-driven decisions, and document lessons learned for continuous improvement
• Gain deep understanding of products and provide operational guidance to partner teams

Area Manager I

Product Manager

<li>Develop and execute product strategies to optimize our members’ experience in the purchase and post-purchase steps of their journey.</li><li>Constantly identify opportunities to reduce friction in the order path and improve order conversion rates, and optimize average order value (AOV).</li><li>Work cross-functionally with engineering, design, analytics, and partner teams to bring these strategies to life across all platforms—desktop, mobile web, and native apps.</li><li>Collaborate closely with the operations team to optimize the post-order tracking experience.</li><li>Collaborate closely with the member services team to improve automated self-service capabilities.</li><li>Leverage quantitative and qualitative data to drive decision-making, test hypotheses, and execute A/B testing to enhance the member experience. Define KPIs and metrics to measure the success of your initiatives.</li><li>Analyze market trends, competitor strategies, and user behavior to inform product enhancements that keep Thrive Market competitive.</li><li>Work closely with engineering and development teams to ensure business needs are translated into actionable product requirements, creating measurable deliverables that drive business growth.</li>

Senior Product Manager, Buy & Track

Marketing

• Sr. Manager, Promotional Strategy & Partner Marketing — strategic, data-driven marketer to lead promotional and brand marketing programs.\n• Own high-volume promotional calendar, partner marketing initiatives, and onsite brand features.\n• Turn insights into strategies that drive growth, engagement, and discovery.\n• Collaborate across teams, manage budgets and P&Ls, and bring bold ideas to life.\n• Thrive in a fast-paced e-commerce environment.