Onboarding Operations Specialist
Remote
Operations Manager, Fulfillment
Thrive Market
full-time
Posted on:
Origin: • 🇺🇸 United States • Pennsylvania
Visit company websiteSalary
💰 $85,000 - $100,000 per year
Job Level
Mid-LevelSenior
About the role
- Leads and develops a team of front-line supervisors and approximately 150+ hourly Thrivers by embodying Thrive Market values
- Uphold compliance, productivity, quality, safety, and teamwork standards as the primary source of information
- Implement engagement and fulfillment strategies to motivate employees and align them with operational goals
- Maintain performance standards and consistent processes to guarantee reliable services
- Strategize and execute fulfillment and continuous improvement objectives, clearly communicating these to supervisors
- Collaborate with carriers to optimize shipping processes and ensure timely deliveries in logistics
- Provide coaching and development opportunities to supervisors and employees to enhance performance
- Oversee productivity hours and manage payroll functions to ensure efficient operations
- Source and screen talent in collaboration with People Operations to maintain a skilled workforce for operational needs
- Analyze performance reports to identify areas for improvement and provide coaching to supervisors
- Set clear goals, promote accountability, and exemplify strong performance to support the mission of the operation
- Supports all safety programs and OSHA compliance to ensure a safe and secure work environment for all Thrivers
- Acts as the primary information source for the team, maintaining compliance and consistency to enhance team productivity, quality, safety and teamwork
- Drives the fulfillment operation strategy to ensure that Thrivers are actively engaged, motivated and working towards end results
- Ensures the team follows core performance standards and established processes in order to drive a consistent experience for the member
- Drives the planning and execution of fulfillment operation goals and company continuous improvement initiatives
- Monitor and manage inventory levels to ensure adequate stock for fulfilling customer orders, implement and maintain effective inventory control measures to minimize errors and discrepancies, collaborate with the procurement team to optimize stock levels and manage inventory turnover
- Develop and implement streamlined order processing procedures, oversee order fulfillment, address any issues or bottlenecks in the order fulfillment process and implement solutions
- Coordinate with carriers and logistics partners to optimize shipping processes, monitor tracking systems and the movement of goods to ensure on-time deliveries
- Oversee and enforce quality control measures to ensure accurate and error-free order fulfillment, collaborate with quality assurance teams to address and resolve any product quality issues
Requirements
- Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
- High School diploma or equivalent
- Excellent written and verbal communication that is clear, concise, and polished
- Highest levels of integrity and ethics
- Dedicated to quality and high standards; Supportive of values
- Must be proficient in using G-Suite applications
- Ability to work in a warehouse environment and understand Warehouse Management Systems (Highjump)
- Minimum of 5-10+ years of proven leadership/supervisory experience within a FC/DC or manufacturing environment
- Proven ability to lead process improvements through the lean process or Kaizen techniques as well as provide solutions when problem solving
- Proven ability to quickly adapt and drive the right results using data
