Thinkahead Consultant Psychologist Pty Ltd

Project Manager

• Plan and coordinate all aspects of technical projects from initiation through delivery.
• Ensure service delivery success and customer satisfaction through effective project management.
• Manage project initiation activities, which include the identification of contractual obligations, client needs and goals, existing situations, and necessary contacts. Gain access to existing information as needed.
• Develop, define, and execute project plans, project scope, activities, schedules, budgets, and deliverables.
• Identify needed resources for projects while defining and assigning major project roles.
• Coordinate activities and tasks among project team members, other internal departments, and client or vendor/subcontractor organizations as needed to meet project goals, and ensure project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope.
• Assign and monitor the work of the project team, providing technical and analytical support and direction.
• Interface with clients on technical matters as needed.
• Manage project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope, and quality) are achieved.
• Assist with problem resolution or risk mitigation as needed.
• Manage the integration of vendor/subcontractor tasks as well as track and review vendor/subcontractor deliverables, if appropriate for the project.
• Serve as liaison between technical and non-technical teams and vendor/subcontractor organizations to ensure all project targets and requirements are met.
• Conduct project closure activities to formalize and communicate the project acceptance, handover documentation, and ongoing activities. This includes completing a post-implementation review to identify areas of improvement.
• Directly oversee employees assigned to the project.  Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
• Identify project management coordination process gaps or areas for improvement.  Recommends and implements solutions.
• Utilize Ahead systems (PSA, etc.) to maintain updated project information.
• Assist in presales efforts including OA, SOWs, and customer presentations.
• Develop customer relationships and aid in identifying additional sales opportunities.

Senior Project Manager

Sales Operations Manager

• Identify new business opportunities within net new and existing accounts.
• Develop relationships within accounts at Director/C-Level and communicate the AHEAD IO GTM Strategy.
• Clearly understand the business challenges created by the technical requirements the client faces.
• Work as a team with engineers, core sales group and other sales specialty groups to design and configure appropriate digital solution(s).
• Manage opportunity workflow and progression utilizing internal tools, such as CRM (Salesforce), Excel, and PowerPoint.
• Navigate proposals and opportunities through the procurement process.
• Ensure successful deployment and solutions meet with customer requirements.
• Establish strong vendor relationships.
• Develop and maintain a book of business of at least $10M in Topline Revenue at target margins.
• Recruit candidates that characterize the AHEAD culture.

Intelligent Operations Sales Specialist

ServiceNow

• Utilize your ServiceNow expertise and experience to architect, design, develop and deploy solutions utilizing the ServiceNow platform
• Drive a collaborative team leading, mentoring and ensuring development efforts are well documented and delivered with quality
• Own the overall outcome of your projects
• Focus on development and delivery of value added integration and consultative services in the area of Enterprise solutions
• Design, deploy and integrate various product sets
• Expectation of travel at least 25%

Senior Technical Consultant - IRM/SecOps

• Lead project teams to deploy solutions on the ServiceNow platform
• Lead complex programs of multiple resources
• Lead the architecture and design of complex solutions
• Lead the creation of written deliverables
• Lead client demos and working sessions
• Lead integration design sessions
• Lead client workshops as process and technical expert
• Escalation point for project team
• Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches
• Obtain and maintain certifications with associated qualifications
• Maintain expert level certifications
• Identify and communicate opportunities
• Participate in pre-sales cycle as technical expert
• Provide thought leadership to Ahead and our customers
• Communicate with external customers, which may include top management, on matters that require explanation, interpretation, and / or advising
• Generate differentiated marketing thought leadership for marketing
• Craft innovative and high impact solutions for complex client programs, relying on large teams to implement
• Contribute to projects/programs that may address future concepts, products, and technologies
• Drive consensus with customer in solving complex solutions

Principal Technical Consultant – IRM/SecOps

Consultant

• Design and implement enterprise network solutions across campus, branch, and datacenter environments
• Lead technical discovery, architecture, design workshops, and deployment activities for client engagements
• Develop high-quality low-level and high-level design documentation, implementation plans, and test plans
• Configure, validate, and troubleshoot routing and switching platforms in complex production environments
• Perform wireless site surveys, predictive designs, and post-deployment validation using Ekahau
• Design and implement enterprise wireless solutions with a focus on coverage, capacity, roaming, and performance
• Deploy and support Cisco Identity Services Engine (ISE) for network access control, authentication, authorization, and policy enforcement
• Provide technical leadership during implementation, migration, cutover, and optimization activities
• Collaborate with project managers, architects, engineers, and client stakeholders to ensure successful delivery
• Mentor junior consultants and contribute to technical best practices within the enterprise networking team
• Support pre-sales efforts through solution reviews, level-of-effort input, and technical recommendations

Senior Technical Consultant – Enterprise Networking, Wireless

Security Engineer

• Develop and execute a solution centric services driven sales strategy focused on the Security product & services portfolio
• Identify new business opportunities within net new and existing install base accounts and move those opportunities through the pipeline to closure.
• Communicate the AHEAD Security GTM Strategy
• Establish and maintain strong key vendor and partner relationships
• Clearly understand client business challenges and the solution requirements.
• Perform and conduct business as a team with engineers, core sales group and other sales specialty groups to design and configure appropriate solution(s)
• Establish and grow relationships with Security stakeholders in the accounts
• Own the security sales campaigns in entirety and partnering with the Core rep for strategy as needed
• End-to-end opportunity workflow and progression including pipeline creation, forecasting, and managing opportunities utilizing internal tools, such as CRM (Salesforce), Excel, and PowerPoint
• Navigate account plans, proposals and opportunities through the procurement process.
• Ensure successful deployment of solutions that deliver desired client outcomes and requirements.
• Generate incremental margin in security sales for the territory each year according to the ramp schedule for the territory
• Travel within a specified territory
• Recruit candidates that characterize the AHEAD culture

Security Sales Specialist

Network Engineer

• Serve as a subject matter expert for NVIDIA Networking technologies, including Ethernet and InfiniBand-based data center and AI fabric solutions
• Possess a strong understanding of NVIDIA Spectrum Ethernet switching, InfiniBand, Cumulus Linux, SONiC-related ecosystems, and modern data center networking architectures
• Participate in the design and deployment of complex solutions, create written deliverables, and conduct client workshops
• Communicate architecture strategy, implementation approach, and operational considerations in clear, concise, and understandable terms to client senior management and other stakeholders
• Implement design architecture objectives that align with client business goals, application requirements, and operational needs
• Provide technical leadership for data center modernization, AI infrastructure networking, and high-performance network design initiatives
• Demonstrate strong knowledge of underlay and overlay networking, segmentation, routing, automation, and interoperability across multivendor environments
• Perform assessments, migrations, implementation services, validation testing, and operational readiness activities for client environments
• Troubleshoot complex networking issues and optimize performance, resiliency, and scalability across production and pre-production environments
• Ensure knowledge transfer to relevant client teams for smooth operation of deployed solutions
• Work effectively across all levels of an organization, both internally and externally
• Work both independently and in a collaborative team environment
• Demonstrate the ability to deliver multiple client engagements on time and within scope
• Obtain and maintain certifications with associated qualifications

Principal Technical Consultant – Data Center Network

Engineering Manager

• Lead, mentor, and grow a team of software engineers building the Hatch and Unity platforms.
• Partner with product management and business stakeholders to translate requirements into actionable development plans.
• Own delivery timelines and ensure the team ships high-quality software on schedule.
• Conduct regular 1:1s, provide feedback, and support career development for your team members.
• Participate in hiring efforts: sourcing, interviewing, and onboarding new engineers.
• Foster a healthy team culture built on collaboration, accountability, and continuous improvement.
• Guide technical discussions and help the team make sound architectural decisions.
• Remove obstacles and shield the team from distractions so they can focus on building.
• Establish and refine development processes and AI-assisted workflows, balancing agility with predictability.
• Collaborate cross-functionally with operations, customer success, and other engineering teams.
• Stay close enough to the codebase, and to how the team works with AI, to give meaningful input during code reviews and technical planning.

Software Engineering Manager

Client Partner

• Lead end-to-end governance for large-scale Intelligent Operations transformation programs, often spanning multiple workstreams and multiple years
• Manage program interdependencies, risks, milestones, and executive stakeholder alignment across business and technology teams
• Lead blended delivery teams consisting of architects, developers, process owners, and change management leads
• Drive organizational change management strategy to support platform adoption, value realization, and sustained platform hygiene
• Translate business capability gaps into prioritized platform investments and transformation roadmaps
• Build, maintain, and communicate executive-level business cases for Intelligent Operations initiatives
• Manage program financials, forecasts, and value tracking to ensure delivery against business objectives
• Deliver steering committee updates, KPI and OKR reporting, and executive-level risk escalations
• Partner with CIO, CHRO, CFO, and business unit leaders to align Intelligent Operations capabilities with enterprise priorities
• Ensure transformation outcomes are tied to measurable business results, operational maturity, and long-term platform sustainability
• Identify expansion opportunities within customer accounts and engagements by aligning delivered outcomes to emerging business priorities
• Partner with account and sales leaders to grow the book of business through trusted advisory relationships, successful delivery, and demonstrated client value
• Support business development efforts within existing customers, including shaping follow-on work, contributing to account strategy, and helping position additional Intelligent Operations capabilities
• Create executive confidence that enables AHEAD to sell from within through strong delivery performance, strategic insight, and measurable transformation outcomes

Client Transformation Partner

Operations

• Manage transaction lifecycle from quote to cash – identify account requests and coordinate/manage internal support team resources to ensure customer satisfaction
• Review, manage, and maintain pipeline and forecast with assigned Client Directors. Schedule regular/reoccurring meetings to review opportunities that need to be added and/or updated in Salesforce.
• Work independently with assigned customers to address questions/issues and provide timely solutions; engage with internal/external support team on resolution
• Assist in structuring deals with Client Directors. Prepare customer pricing and proposals for assigned accounts using the parameters set by assigned Client Directors per account
• Work with assigned Client Directors to develop and maintain vendor relationships in order to gain improved communication, increased discounts, and fast turnaround on registration/special pricing requests
• Accept all customer orders; verify bookable documents are complete and accurate prior to booking
• Coordinate monthly meetings with accounts receivable to review invoice aging reports and past due invoices for assigned accounts
• Develop and maintain Client Profiles for assigned accounts. Maintain records pertaining to past quotes in order to strategically provide current quotes and proposals.
• Provide ‘value-add’ services to assigned accounts as requested) SLA, PPT, presentations, order history, etc.) while having a clear understanding of the client’s internal structure and process

Client Operations Specialist

• Lead design, deployment and automation efforts related to public cloud platforms
• Serve as a technical point of escalation and drive incidents/problems until resolution utilizing advice and assistance from manufacturers and other team members as required
• Keep client stakeholders and project managers apprised of project status throughout the project life cycle with detailed and thorough communication
• Serve as the subject matter expert in cross-functional client workshops and engagements
• Develop a wide range of client assessment and design deliverables including written documents and precise low-level diagrams
• Constantly evolve technical skill sets with certifications, training, and conferences during free time based on business requirements
• Support and mentor less experienced team members through training sessions and on-the-job mentoring
• Represent AHEAD in a professional manner to clients, partners, and peers
• Track, maintain, and report travel and expense activities in accordance with AHEAD policies
• Track, maintain, and report weekly time in accordance with AHEAD policies

Senior Technical Consultant, Cloud Network

Communications

• Partner with business leaders, transformation teams, and initiatives teams to understand current state and future goals around companywide, high-impact initiatives, enterprise priorities, organizational changes, and other business-critical efforts.
• Develop and execute strategic internal communications plans to address identified needs.
• Translate complex business priorities, change initiatives, and leadership direction into clear, relevant, employee-facing narratives and communications that help employees understand what is changing, why it matters, and what it means for them.
• Lead narrative tracking and validation across initiatives and enterprise communications to maintain visibility into what has been communicated, how storylines are developing, and where alignment or reinforcement may be needed.
• Manage organizational attention by identifying where communications may overlap, compete, or create noise, and develop approaches that create more focused and effective employee communications.
• Create content including messaging, communications plans, leader toolkits, FAQs, intranet content, newsletter content, talking points, communications calendars reports, and other materials that support clarity, alignment, adoption, and engagement.
• Partner with the Senior Director to support leader communications, including leadership previews, cascade materials, talking points, follow-up communications, employee-facing messaging for high-impact moments, and other leader communications enablement resources.
• Support maintenance and evolution of internal crisis communications materials.
• Partner with Employee Experience leads to connect communications with employee recognition, culture activation, employee storytelling, engagement moments, and community-building efforts where appropriate.
• Leverage AI as a co-creator to evolve traditional approaches to Communications workflows and outputs.

Manager, Employee Communications

• Serve as the operational conscience of AHEAD’s end-to-end operational processes.
• Bring cross-functional visibility, structured accountability, and continuous improvement discipline.
• Own a holistic view across AHEAD’s operations, including issue identification and root cause analysis.
• Ensure client-facing platforms are backed by clean, consistent operational data.
• Build and lead the Operations Excellence function from the ground up.

Director, Operations Excellence

Insurance

• Lead critical, high-impact client escalations from initiation through closure, ensuring containment, clarity, and complete resolution.
• Serve as the single point of accountability for escalation resolution, coordinating cross-functional response teams across Engineering, Delivery, Operations, and Client Success.
• Provide structured escalation management, including clear recovery plans, ownership assignments, and communication cadences.
• Facilitate daily or weekly stand-ups, executive briefings, and client updates for active escalations.
• Drive structured Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) for all major client incidents.
• Embed quality management practices in every stage of escalation handling, ensuring data-driven and sustainable resolutions.
• Partner with Product, Service Delivery, and Quality teams to identify recurring issues and integrate findings into the AHEAD Quality Management System (QMS).
• Lead post-incident reviews and “lessons learned” sessions to strengthen AHEAD’s quality culture and client assurance model.
• Identify systemic challenges, process gaps, and improvement opportunities across escalation management and service delivery.
• Collaborate with the Continual Improvement and Operational Excellence teams to enhance Client Assurance processes, tools, and frameworks.
• Develop and execute improvement plans aligned with AHEAD’s CX Quality Objectives, measuring outcomes through defined KPIs (e.g., time-to-resolution, CSAT, recurrence rates).
• Promote knowledge sharing, best practices, and proactive risk mitigation across teams to prevent future escalations.
• Act as a trusted advisor and advocate for clients, ensuring transparent, empathetic, and outcome-oriented communication throughout the resolution process.
• Represent client perspectives in internal governance meetings and improvement forums.
• Reinforce client trust by ensuring accountability, responsiveness, and continuous follow-up until full closure.
• Track and analyze escalation performance metrics including time-to-resolution, RCA completion, and post-resolution client satisfaction.
• Prepare and present executive summaries and performance insights to leadership and governance boards.
• Ensure alignment with AHEAD’s Client Assurance Program, Quality, and Service Excellence standards.
• Contribute to quarterly and annual program reviews to highlight systemic improvements and quality outcomes.

Client Assurance Resolution Leader

Engineer

• Design and ship agents and multi-step workflows using Glean, Claude, and other GPT platforms
• Apply AI solution patterns such as retrieval-augmented generation (RAG), workflow orchestration, agent-assisted processes, model integration, API-based automation, and human-in-the-loop review
• Create connections to ingest data from enterprise systems like Salesforce, ServiceNow, SharePoint/Teams, email, and internal APIs
• Extend platform capabilities through MCP-based integrations and context-aware workflows that improve the usefulness and reach of AI solutions
• Implement custom services and integrations, including REST APIs and webhooks
• Ensure solutions are secure, reliable, observable, and compliant with enterprise standards
• Create reusable templates, components, and solution patterns that can be applied across teams and use cases
• Proactively surface pain points across business workflows and reimagine them leveraging the best available technology to create impact
• Rapidly prototype, validate with real users, and harden MVPs into scalable, production solutions
• Partner with stakeholders to prioritize high-impact use cases based on business value, feasibility, risk, and repeatability
• Measure and communicate the value of solutions delivered, including time saved, errors reduced, adoption, reliability, and operational performance.