Thinkahead Consultant Psychologist Pty Ltd

Account Manager

• Drive the marketplace strategy within defined existing accounts, collaborating with internal teams (i.e. Client Directors and Sales Specialists), technical leaders, and partner to identify growth opportunities for key LOB’s and develop comprehensive solutions that integrate partnership offerings across various practice groups.
• Participate in regular strategy sessions with internal teams to ensure alignment and consistency in go-to-market strategies with your AWS Marketplace. Collaborate to develop and implement GTM plans that align with company objectives and annual goals, ensuring measurable outcomes.
• Monitor and track key sales metrics (revenue, margin, number of offers & active ISVs, incentives) to ensure profitability and growth.
• Create and distribute content for internal teams, customers, and partners/OEMs. This includes, but not limited to: Why AHEAD for AWS Marketplace decks, success stories, partner newsletters, tech updates etc.
• Ensure effective enablement of sales and technical teams on both a national and regional level.
• Utilize data to create heat maps of territories, identifying opportunities of focus and growth.
• Play an active role in strategic deals to maximize profitability, focusing on both front-end and back-end incentives (rebates, incentives, etc.).
• Collaborate with operations and procurement teams on top partner deals each quarter, ensuring proper reporting and hygiene to optimize rebates and margins.
• Provide urgent support to sales teams (CDs, COSs, CSAs) when deal or partner assistance is required. Serve as the primary internal liaison for partner-related challenges, escalations, and requests.
• Engage with the marketing team to ensure marketing development funds (MDFs) are utilized effectively for GTM strategies, particularly in underdeveloped territories.

Marketplace Account Manager

Manager

• Set the enterprise IAM strategy, standards, and roadmap, aligned to AHEAD’s growth, risk appetite, and technology direction.
• Own the identity lifecycle (joiner/mover/leaver) across employees, contractors, and partners, including automation with HRIS and directory systems.
• Lead the design, implementation, and operation of single sign‑on (SSO), multi‑factor authentication (MFA), and conditional access policies across cloud and on‑premises applications.
• Oversee privileged access management (PAM) for administrative accounts, including just‑in‑time elevation, session monitoring, and credential vaulting.
• Build and operate access request, approval, and fulfillment workflows, ensuring a positive end‑user experience with clear SLAs and auditable controls.
• Lead recurring access reviews and certifications for critical applications, infrastructure, and data sets in coordination with business and control owners.
• Partner with Engineering and Operations to integrate IAM signals (logins, anomalies, policy violations) into monitoring, detection, and incident response workflows.
• Collaborate with Governance, Risk & Compliance to ensure IAM controls support ISO 27001, SOC 2, NIST, and privacy requirements and are evidenced for audits and customer assessments.
• Own application onboarding into the IAM ecosystem, including standards for authentication (SAML/OIDC/OAuth), authorization, and account provisioning.
• Drive zero trust and identity‑centric security practices, ensuring identity becomes the primary perimeter for workforce and partners.
• Manage IAM vendors and service providers, including contracts, service levels, roadmaps, and cost optimization.
• Develop and maintain IAM policies, standards, and playbooks, and deliver training to technical and non‑technical stakeholders.
• Monitor and respond to identity‑related incidents, including account compromise, abuse of privilege, and access misconfiguration; lead root cause analysis and remediation.
• Track and report KPIs and KRIs (e.g., MFA coverage, SSO adoption, time‑to‑provision, access review completion) and brief leadership on risk posture and investment needs.
• Recruit, develop, and mentor a high‑performing team, fostering a culture of accountability, collaboration, and continuous improvement.

Senior Manager, Identity & Access Management

Customer Success Manager

• Lead, coach, and develop a team of Technical Program Managers, fostering high performance, accountability, and career growth.
• Set clear expectations, goals, and success metrics for TPMs aligned to customer success and business objectives.
• Conduct regular 1:1s, performance reviews, and provide ongoing feedback and mentorship.
• Own executive-level relationships with key customers, ensuring alignment on objectives, delivery timelines, and success criteria.
• Serve as an escalation point for customer issues, risks, or delivery challenges, driving timely resolution.
• Partner with Sales, Account Management, and technical teams to support ongoing projects, and long-term customer value.
• Provide oversight across multiple hardware integration programs, ensuring consistency in execution, communication, and quality.
• Guide TPMs in managing scope, timelines, dependencies, and risks across server, storage, networking, and infrastructure solutions.
• Ensure programs are delivered on time, within scope, and aligned to customer expectations.
• Drive alignment across engineering, supply chain, warehouse, production, quality, and operations teams.
• Collaborate with senior leaders to resolve resourcing constraints, priority conflicts, and systemic delivery issues.
• Strengthen partnerships with vendors, OEMs, and service providers as needed to support customer outcomes.
• Define and track customer success metrics, delivery of KPIs, and team performance indicators.
• Standardize best practices for program management, customer communication, and risk management.
• Identify opportunities to improve tools, workflows, and delivery processes to scale the organization effectively.

Digital Marketing

• Lead the strategy, execution, and optimization of digital advertising programs.
• Own end-to-end digital ad operations from platform strategy to performance measurement.
• Partner closely with Marketing Leadership, Program Marketers, and the Content and Brand Teams to align digital advertising with AHEAD’s GTM priorities.
• Establish and manage a measurement framework to track ad performance across platforms.
• Continuously optimize ads and run tests to improve efficiency and effectiveness.

Senior Manager – Digital Marketing Operations

Technical Program Manager

• Program Management: Plan, coordinate, and execute hardware storage, delivery and integration projects, from sales through deployment, ensuring on-time, on-budget delivery.
• Technical Coordination: Work closely with systems engineers, solution architects, and field teams to ensure alignment on requirements, integration specifications, and testing procedures.
• Customer Interface: Act as a key liaison between technical teams and clients, managing expectations, communicating progress, and addressing risks or issues proactively.
• Cross-Functional Collaboration: Drive coordination among engineering, logistics, procurement, quality assurance, and operations teams throughout the program lifecycle.
• Vendor Engagement: Partner with OEMs, component suppliers, and service partners to track deliverables, validate configurations, and support issue resolution.
• Process & Quality Management: Maintain documentation, track program metrics, and ensure compliance with integration standards and quality controls.
• Continuous Improvement: Contribute to process enhancements and best practices in program management and hardware delivery execution.

Junior Technical Program Manager

• Program Management: Plan, coordinate, and execute hardware integration projects from concept through deployment, ensuring on-time, on-budget delivery.
• Technical Coordination: Work closely with systems engineers, solution architects, and field teams to ensure alignment on requirements, integration specifications, and testing procedures.
• Customer Interface: Act as a key liaison between technical teams and clients, managing expectations, communicating progress, and addressing risks or issues proactively.
• Cross-Functional Collaboration: Drive coordination among engineering, logistics, procurement, quality assurance, and operations teams throughout the program lifecycle.
• Vendor Engagement: Partner with OEMs, component suppliers, and service partners to track deliverables, validate configurations, and support issue resolution.
• Process & Quality Management: Maintain documentation, track program metrics, and ensure compliance with integration standards and quality controls.
• Continuous Improvement: Contribute to process enhancements and best practices in program management and hardware delivery execution.

Solutions Engineer

• Lead technical discovery and solution positioning for enterprise AI infrastructure opportunities, translating business outcomes into reference architectures and value propositions.
• Own pre-sales deliverables including architectures, diagrams, sizing, BOMs, proposals.
• Deliver executive and technical presentations focused on NVIDIA AI Enterprise (NVAIE), LLM training/inference, and accelerated analytics.
• Guide clients through technology selection, roadmap development, and business case creation for large-scale AI initiatives.
• Architect end-to-end AI platforms using NVIDIA DGX/HGX, Blackwell (B100/B200), Hopper (H100/H200), Grace/Grace-Hopper (GH200), L40S, NVLink/NVSwitch, InfiniBand (NVIDIA Quantum), RoCE, and DPU offload patterns.
• Design solutions leveraging AMD Instinct (MI300/MI300X) as appropriate, articulating trade-offs in CPU/GPU/DPU, interconnect topology, and cluster scale-out.
• Integrate NVIDIA AI Enterprise components (CUDA, cuDNN, TensorRT, Triton Inference Server, RAPIDS) and common ML frameworks (PyTorch, TensorFlow) with orchestration platforms.
• Experience integrating on-prem GPU clusters with cloud AI services (AWS SageMaker, Azure ML, GCP Vertex AI) for hybrid bursting and workload mobility.
• Advise on MLOps platforms (MLflow, Kubeflow, Weights & Biases), CI/CD, and governance for multi-tenant AI environments.
• Build and maintain relationships with NVIDIA, AMD, Run:AI, OEMs, and networking vendors, aligning campaigns with partner programs and incentives.
• Contribute feedback to vendor engineering and product teams, coordinating joint enablement and reference designs.
• Create repeatable assets such as validated designs, sizing calculators, POV guides, deployment runbooks, and competitive playbooks.
• Mentor SEs and delivery consultants, leading internal training on AI scheduling, performance tuning, and operational best practices.
• Lead proof-of-value (POV) and proof-of-concept (POC) engagements, including success criteria, benchmarking, and recommendations.

Specialty Solutions Engineer – AI-Modern Data Center

• Active participation in the AHEAD SSE and service delivery teams
• Be a thought leader for AHEAD clients, responsible for designing, architecting technical solutions
• Support the sales teams during engagements by providing advice and solutions or proposals optimized to meet customer technical and business requirements
• Develop relationships with other Modern Workspace SSE team members, leaders, and partners in support of sales objectives
• Strategize and execute technical sales calls
• Complete required pre-sales documentation (configurations, pricing, services, presentations, justifications, etc.) quickly and accurately
• Qualify sales opportunities in terms of customer technical requirements, decision-making process, and funding
• Present and market the design and value of proposed AHEAD solutions and business justification to customers, prospects, and AHEAD management
• Participate in the mentorship of entry-level team members
• Possess strong, detailed product/technology/industry knowledge
• Knowledge of job-associated software and applications
• Travel required up to 20%

Specialty Solutions Engineer – Modern Workspace

ServiceNow

• Active participation in the AHEAD SSE and service delivery teams.
• Be a thought leader for AHEAD clients, responsible for designing, architecting technical solutions.
• Support the sales teams during engagements by providing advice and solutions or proposals optimized to meet customer technical and business requirements.
• Develop relationships with other ServiceNow SSE team members, leaders, and partners in support of sales objectives.
• Strategize and execute technical sales calls.
• Complete required pre-sales documentation (configurations, pricing, services, presentations, justifications, etc.) quickly and accurately.
• Qualify sales opportunities in terms of customer technical requirements, decision-making process, and funding.
• Present and market the design and value of proposed AHEAD solutions and business justification to customers, prospects, and AHEAD management.
• Participate in the mentorship of entry-level team members.
• Possess strong, detailed product/technology/industry knowledge.
• Knowledge of job-associated software and applications.
• Travel required up to 20%.

Senior Specialty Solutions Engineer – ServiceNow

• Active participation in the AHEAD SSE and service delivery teams
• Be a thought leader for AHEAD clients, responsible for designing, architecting technical solutions
• Support the sales teams during engagements by providing advice and solutions or proposals optimized to meet customer technical and business requirements
• Develop relationships with other Observability SSE team members, leaders, and partners in support of sales objectives
• Strategize and execute technical sales calls
• Complete required pre-sales documentation (configurations, pricing, services, presentations, justifications, etc.) quickly and accurately
• Qualify sales opportunities in terms of customer technical requirements, decision-making process, and funding
• Present and market the design and value of proposed AHEAD solutions and business justification to customers, prospects, and AHEAD management
• Participate in the mentorship of entry-level team members
• Possess strong, detailed product/technology/industry knowledge
• Knowledge of job-associated software and applications
• Travel required up to 20%

Specialty Solutions Engineer – Observability

• Active participation in the AHEAD ESM SSE and service delivery teams
• Be a thought leader for AHEAD ESM clients, responsible for designing, architecting technical solutions
• Support the sales teams during engagements by providing advice and solutions or proposals optimized to meet customer technical and business requirements
• Develop relationships with other Observability SSE team members, leaders, and partners in support of sales objectives
• Strategize and execute technical sales calls
• Complete required pre-sales documentation (configurations, pricing, services, presentations, justifications, etc.) quickly and accurately
• Qualify sales opportunities in terms of customer technical requirements, decision-making process, and funding
• Present and market the design and value of proposed AHEAD solutions and business justification to customers, prospects, and AHEAD management
• Participate in the mentorship of entry-level team members
• Possess strong, detailed product/technology/industry knowledge
• Knowledge of job-associated software and applications
• Travel required up to 20%

Project Manager

• Lead and manage end-to-end VCF projects, from initiation to closure.
• Collaborate with AHEAD account teams and pre-sales specialists to evaluate client priorities and initiatives in order to formulate project plan and activity backlog.
• Ensure service delivery success and customer satisfaction through effective project management.
• Develop, define, and execute project plans and/or agile boards.
• Identify and validate resources needed to ensure project success; liaise with sub-contracting team if needed.
• Coordinate activities and tasks among internal stakeholders including project team members, OA, Resource Management, Delivery Leadership, and more.
• Manage project risks, issues, and overall progress to ensure project goals (e.g., deadline, scope and quality) are achieved.
• Serve as liaison between technical and non-technical teams to ensure all project requirements are met.
• Help identify process gaps or areas for improvement.
• Utilize tools such as Salesforce, Smartsheet, and Jira.
• Develop customer relationships and aids in identifying additional sales opportunities.

Senior Project Manager

• Assist AHEAD Client Directors through formal technical presentations and design assistance
• Own all technical aspects of a sales campaign and hand off to consulting and services team
• Design, architect, and consult for AHEAD clients
• Build skills, relationships, and industry credibility across segments
• Work with Client Directors to develop account strategy
• Assist in identifying potential technologies and vendors
• Define strategy and compare alternative approaches
• Provide insight on work effort and client engagement

Senior Client Solutions Engineer

Security Engineer

• Advise senior executives on security strategy, modernization pathways, and multi‑year roadmaps that translate risk reduction into business value.
• Distill complex security concepts into outcomes and decisions that resonate with C‑suite and senior leadership.
• Lead recurring executive touchpoints—program reviews, steering committees, and health checks—to keep initiatives aligned and accountable.
• Drive engagement momentum by removing roadblocks, orchestrating stakeholders, and ensuring planned outcomes are achieved.
• Lead multi‑workstream, enterprise‑scale network security transformations—spanning architectures, migrations, and modernization programs—with an unwavering focus on quality.
• Delegate workstreams to qualified team members enabling scale of delivery.
• Provide hands-on technical guidance developing team capability.
• Architect secure network designs that enable Zero Trust, micro‑segmentation, secure remote access (VPN/ZTNA), cloud perimeters, and resilient data center security fabrics.
• Establish standards, reusable patterns, and delivery frameworks to drive consistency and scale across the practice.
• Review and approve technical deliverables to ensure alignment with client standards, regulatory frameworks, and best practices.
• Partner closely with account teams on strategic security campaigns—assisting with presales activities such as scoping, and solution strategy to win and expand business.
• Identify and close follow‑on services within existing accounts through credibility, relationships, and demonstrable impact.
• Contribute proactive pipeline insights and opportunity identification to support accurate forecasting.
• Develop methodologies, tooling, and processes that improve the efficiency and repeatability of our Network Security practice.
• Produce thought leadership—whitepapers, blogs, reference architectures, conference presentations—and represent AHEAD in public forums.
• Support talent acquisition, interviewing, and onboarding of senior network security engineers; mentor and elevate the team.

Principal Consultant, Network Security

Human Resources

• Administer employee benefit programs, including medical, dental, vision, FSA, retirement, and ancillary benefits.
• Manage new hire benefit enrollments and process qualifying life events (QLEs).
• Complete manual enrollments with carriers as needed.
• Maintain and update dependent, beneficiary, deduction, and benefit group records in the HRIS.
• Upload and administer mobile phone stipend deductions.
• Support open enrollment execution and employee communications.
• Review and reconcile monthly benefits billing for accuracy.
• Conduct regular audits of benefit deductions, enrollments, and payroll files.
• Support FSA payroll deductions and ongoing reconciliation.
• Provide initial, day-to-day employee support for basic benefits questions.
• Serve as a first point of contact for benefits inquiries, escalating complex issues when appropriate.
• Partner with internal stakeholders and vendors to resolve benefit-related issues efficiently.
• Ensure benefit administration aligns with applicable laws and regulations, including ACA, COBRA, FMLA, ADA, 401(k), OSHA, and other relevant requirements.
• Maintain accurate records within HRIS and benefits systems, with a strong emphasis on data integrity.
• Support benefits processes within UKG and related systems.

Marketplace Account Manager

Senior Manager, Identity & Access Management

Customer Success Manager

Senior Manager – Digital Marketing Operations

Junior Technical Program Manager

Technical Program Manager

Specialty Solutions Engineer – AI-Modern Data Center

Specialty Solutions Engineer – Modern Workspace

Senior Specialty Solutions Engineer – ServiceNow

Specialty Solutions Engineer – Observability

Specialty Solutions Engineer – Observability

Senior Project Manager

Senior Client Solutions Engineer

Principal Consultant, Network Security

Benefits Specialist