The Leaflet

Operations

• Oversee the lifecycle of online casino games, including game selection, integration, configuration, and road mapping.
• Collaborate with internal teams to identify, investigate, and mitigate fraudulent activities and other operational risks.
• Ensure strict adherence to all relevant state gaming regulations and responsible gaming practices in various jurisdictions.
• Act as a key point of contact and escalation for complex customer service issues related to iGaming operations.
• Continuously identify opportunities for process improvement and automation within casino operations to enhance efficiency, reduce costs, improve time-to-market, and improve player experience.
• Lead and mentor a team of casino operations coordinators, fostering a collaborative and high-performing work environment.
• Work closely with marketing, product, commercial, compliance, and customer support teams to ensure alignment and achieve business objectives.

Manager – Casino Operations

Customer Success Manager

• Build & Lead a High-Performance Analytics Team
• Develop and mentor a team of CRM analysts with a high bar for intellectual rigor and business impact
• Work with Senior Director to establish best practices in analytical thinking, experimentation design, and stakeholder communication
• Create scalable processes that enable both speed and quality
• Apply and evolve best-in-class frameworks for campaign performance, retention lift, incremental revenue, and long-term player value
• Implement robust test-and-learn strategies, including permanent holdouts and advanced test/control methodologies
• Provide actionable insights that influence audience targeting, bonus strategy, lifecycle marketing, creative optimization, and promotional investments
• Partner with CRM leadership to prioritize initiatives that maximize sustainable player value
• Move the team from descriptive reporting to forward-looking, decision-driving analytics
• Identify and implement practical analytical tools and AI-driven approaches to improve the performance of the Sports CRM function
• Champion experimentation and evidence-based decision-making within the Sports CRM organization
• Translate complex findings into clear, executive-ready narratives that drive action
• Raise the standard for how insights inform strategy

Senior Manager – Sports CRM Analytics

Manager

• Drive the vision, strategy, and continuous improvement of the Verifications function to align with business goals and industry best practices
• Ensure robust adherence to CIP/KYC and AML regulations through expert guidance, policy oversight, and audit readiness
• Lead our operations with a focus on efficiency, SLA adherence, and process optimization
• Drive automation, tooling enhancements, and vendor strategy (IDV, screening, workflow tools)
• Partner with Operations and Product teams to improve KYC efficiency, quality, and customer experience
• Deliver insights through reporting and analytics to track performance, identify risks, and guide strategic decisions
• Troubleshoot issues and support root cause analysis to resolve operational blockers
• Stay abreast of emerging technologies, industry best practices and regulatory trends

Senior Performance Manager – Verifications

• Build & Lead a High-Performance Analytics Team
• Develop and mentor a team of CRM analysts with a high bar for intellectual rigor and business impact
• Work with Senior Director to establish best practices in analytical thinking, experimentation design, and stakeholder communication
• Create scalable processes that enable both speed and quality
• Apply and evolve best-in-class frameworks for campaign performance, retention lift, incremental revenue, and long-term player value
• Implement robust test-and-learn strategies, including permanent holdouts and advanced test/control methodologies
• Provide actionable insights that influence audience targeting, bonus strategy, lifecycle marketing, creative optimization, and promotional investments
• Partner with CRM leadership to prioritize initiatives that maximize sustainable player value
• Identify and implement practical analytical tools and AI-driven approaches to improve the performance of the Casino CRM function
• Champion experimentation and evidence-based decision-making within the Casino CRM organization
• Translate complex findings into clear, executive-ready narratives that drive action

Senior Manager – Casino CRM Analytics

Account Manager

• Develop and successfully maintain existing premium customer relationships within the state of Michigan.
• Develop account plans to maximize client business and product awareness to grow our share of wallet.
• Meet with and manage VIP customers, retaining the most important part of our business.
• Partnering with VIP management to ensure budget and KPI’s are managed to and met.
• Where appropriate work collaboratively with and manage successful relationships between HRD VIP group and other internal VIP account managers.
• Responsible for ensuring timely reporting on all account activity and Key Performance Indicators for your book of business.
• Ensure all relevant intelligence and business information is maintained and accurately recorded within the CRM tool weekly.
• Routinely retrieve reports to review, monitor and analyse data for effective account retention, and growth strategies and to identify and target potential key accounts/premium clients.
• Work with relevant people to design and deliver an appropriate local events strategy and entertain clients at these events with the support of VIP Hosts when required.
• Provide an exceptional bespoke level of service to our high value clients by implementing and ensuring maintenance of a call cycle/engagement plan each reporting period.
• Ensure knowledge of and compliance with all regulatory obligations and company policies in each state.
• Assist in mentoring and training new VIP Hosts.
• Lead special projects to elevate VIP value propositions with assistance from VIP Hosts.
• Love our brand and be an advocate of our values.

VIP Account Manager

3D Artist

• Create motion graphics and kinetic typography optimized for paid social and digital ad platforms.
• Produce short-form, performance-driven video ads designed to drive installs, registrations, and revenue.
• Animate in-app UI screens and product flows to showcase features and value propositions clearly and convincingly.
• Add captions, music, hooks, and platform-native elements to maximize engagement and retention.
• Develop multiple creative variations to support rapid A/B testing and iterative performance improvements.
• Partner with Creative, Marketing, and Acquisition teams to translate performance insights into new creative concepts.
• Optimize assets across multiple formats and placements (9:16, 16:9, 4:5, 1:1) to ensure platform-native execution.
• Stay on top of performance marketing trends, emerging ad formats, and competitor creative to continuously elevate output.
• Manage multiple fast-turn projects while maintaining high creative standards and meeting tight deadlines.

Performance Motion Designer

Database Administrator

• Operate and evolve multi-region CockroachDB clusters and PostgreSQL instances across production, staging, and development environments
• Own query performance: identify regressions, tune execution plans, advise application teams on schema design and access patterns
• Manage database capacity planning, scaling events, and upgrade cycles with minimal customer impact
• Design and enforce standards for schema changes, migrations, and data lifecycle management
• Build and maintain database observability: dashboards, alerting, anomaly detection, and SLO tracking (Prometheus, Grafana, or equivalent)
• Participate in on-call rotations and incident response for data-layer issues
• Drive blameless postmortems and durable remediation
• Instrument databases and surrounding infrastructure to surface leading indicators of degradation before they become incidents
• Automate provisioning, configuration, backup, and recovery using infrastructure-as-code (Terraform, Ansible, or similar)
• Build and maintain internal tooling for database management, monitoring, and self-service operations
• Collaborate with platform engineering on CI/CD pipelines, deployment safety, and change management for database-touching services
• Implement and audit access controls, authentication, authorization, and encryption at rest and in transit
• Support compliance requirements related to data protection, audit logging, and retention policies
• Use AI tools (LLMs, code assistants, natural-language query analysis) to accelerate troubleshooting, documentation, code generation, and operational runbooks
• Evaluate and integrate AI-assisted observability and anomaly detection tooling into database operations
• Contribute to internal knowledge sharing on effective use of AI in database engineering workflows
• Establish and maintain a Database Center of Excellence: documentation, standards, best practices, and reusable patterns
• Mentor engineers on database fundamentals, distributed systems behavior, and operational discipline.

Senior Database Administrator

Compliance

• Perform validation reviews to assess whether internal business operations are consistent with documented policies, procedures, and regulatory requirements
• Collect, review, and evaluate evidence from business units to confirm adherence to process documentation
• Identify gaps, inconsistencies, or control weaknesses and escalate findings to the Compliance Validation Manager
• Review root cause analyses of incidents and assess the effectiveness of existing policies and procedures in preventing similar occurrences
• Draft clear, organized summaries of validation results and support the preparation of formal validation reports
• Collaborate with internal stakeholders to clarify workflows and understand operational nuances
• Assist in developing and refining validation checklists, templates, and standard operating procedures
• Track follow-up actions and support remediation efforts to ensure identified issues are addressed
• Participate in special validation projects related to new product launches, jurisdictional requirements, or internal process changes
• Contribute to team discussions on trends, risk indicators, and potential improvements to policies and procedures
• Maintain organized documentation and records of all validation activities in accordance with internal standards and audit readiness expectations

Compliance Validation Analyst

Administration

• Manage and optimize Microsoft 365 cloud-based productivity and collaboration platform
• Administer Exchange Online, SharePoint Online, Microsoft Teams, and OneDrive for Business
• Ensure optimal performance, security, and user experience for employees
• Implement retention policies and manage email archiving
• Monitor service health and performance metrics

Microsoft 365 Administrator

Content Marketing Manager

• Lead & develop critical operational functions within the Sportsbook department
• Elevate Product Operations, Planning, Real Time Engagement and Sportsbook QA to industry-leading standards
• Drive customer engagement by optimizing front-end platforms
• Foster strong relationships with key stakeholders
• Identify process gaps and design scalable operational procedures

Senior Manager – Sports Ops, Content Optimization

Account Executive

• Prospect, engage with, and onboard new potential VIP level players.
• Build and maintain a robust pipeline of new potential VIPs through digital and in-person networking.
• Meet and exceed sales targets through effective execution of department initiatives.
• Cultivate and maintain strong relationships with high-value prospects, showcasing the company's value proposition and tailored solutions.
• Assist in establishing new, creative acquisition initiatives.
• Mentor and help train less-senior members of the team.

VIP Account Executive

Engineering Manager

• Lead the Payments and Cashier team within the CORE unit
• Own people leadership, team health, and engineering excellence
• Partner with Product Owners and Technical Leads to deliver high-quality software
• Foster a culture of AI-augmented development and responsible AI practices
• Run regular 1:1s, stand-ups, and address impediments
• Monitor sprint progress and adjust priorities
• Partner with Product Owners, Technical Leads, and leadership to align on objectives

Engineering Manager – Payments, Cashier

Analyst

• Join our Financial Planning & Analysis team as a Business Intelligence Analyst where you'll transform data into strategic insights that drive business decisions
• Design and maintain automated revenue dashboards and reports in Tableau tracking player behavior and wagering results across multiple states for both iGaming and Sportsbook verticals
• Conduct variance analysis on revenue trends, translating findings into actionable recommendations for leadership
• Partner with FP&A to forecast revenue performance and identify growth opportunities or risks
• Analyze player cohorts to identify behavioral trends and predict lifetime value opportunities
• Ensure data quality and integrity of our revenue reporting while collaborating with our broader Finance and Accounting teams

BI Analyst

Business Analyst

• Eliciting, analyzing, and documenting business requirements across diverse problem spaces
• Creating process maps and workflows to visualize current and future states
• Facilitating workshops and interviews with stakeholders to uncover needs and pain points
• Translating business needs into clear, actionable specifications for technical and non-technical teams
• Analyzing data to identify trends, gaps, and opportunities for improvement
• Conducting stakeholder analysis and managing competing priorities with diplomacy
• Creating user stories, acceptance criteria, and other artifacts that help teams understand what "done" looks like
• Supporting business case development with research, analysis, and recommendations

• Review revenue reports to ensure accuracy and to identify audit exceptions
• Prepare daily revenue reports for Hard Rock property accounting teams
• Review player activity and research any discrepancies
• Prepare regulatory reporting for various jurisdictions
• Answer queries regarding report contents and general reporting requirements
• Analyze variances to identify and explain trends, and report on issues
• Create journal entries as needed
• Prepare account reconciliations at period end
• Maintain up-to-date process documentation and procedures as assigned
• Provide support for external audits related to specific areas of responsibility
• Support teamwork and cooperation within the accounting team
• Special projects as assigned