The Leaflet

Business Analyst

• Eliciting, analyzing, and documenting business requirements across diverse problem spaces
• Creating process maps and workflows to visualize current and future states
• Facilitating workshops and interviews with stakeholders to uncover needs and pain points
• Translating business needs into clear, actionable specifications for technical and non-technical teams
• Analyzing data to identify trends, gaps, and opportunities for improvement
• Conducting stakeholder analysis and managing competing priorities with diplomacy
• Creating user stories, acceptance criteria, and other artifacts that help teams understand what "done" looks like
• Supporting business case development with research, analysis, and recommendations

Analyst

• Review revenue reports to ensure accuracy and to identify audit exceptions
• Prepare daily revenue reports for Hard Rock property accounting teams
• Review player activity and research any discrepancies
• Prepare regulatory reporting for various jurisdictions
• Answer queries regarding report contents and general reporting requirements
• Analyze variances to identify and explain trends, and report on issues
• Create journal entries as needed
• Prepare account reconciliations at period end
• Maintain up-to-date process documentation and procedures as assigned
• Provide support for external audits related to specific areas of responsibility
• Support teamwork and cooperation within the accounting team
• Special projects as assigned

Revenue Analyst

Software Engineer

• Working in an agile, cross functional, team working to deliver the best possible platform experience on multiple platforms
• Develop a high-performance mobile application used daily by tens of thousands of players in React Native for iOS and Android platforms
• Skilled in breaking down features into requirements, giving time estimates, and writing test procedures
• Working in a highly regulated industry
• Work with business partners to continually develop, evolve and improve the mobile application
• Collaborate with the team to develop backend api’s that support both iOS and Android mobile platforms
• Participate in testing, code reviews, and continuous integration, ensuring the delivery of high-quality code and stable applications
• Be focused on the end user’s experience and iteratively improve performance
• Implement analytics in all aspects of the application and analyze results

Senior Mobile Engineer – React Native

Marketing

• Personally own and drive strategic commercial initiatives
• Lead complex, cross-functional initiatives end-to-end.
• Define scope, outcomes, sequencing and commercial success measures.
• Translate strategic priorities into executable plans and drive them through to measurable impact.
• Step into the detail where required, shaping requirements, clarifying commercial logic, resolving dependencies and unblocking teams.
• Take accountability for outcomes, not just coordination or reporting.
• Embed within revenue and marketing leadership
• Operate as a trusted partner to Revenue, Marketing, CRM and Growth leaders.
• Engage as a peer in commercial and operational discussions, bringing informed challenge and perspective grounded in real experience.
• Test whether proposed initiatives will genuinely move revenue, margin or customer value.
• Ensure delivery priorities reflect commercial reality, not internal noise or politics.
• Own commercially grounded roadmaps
• Maintain an integrated, outcome-focused view of initiatives across Revenue, Marketing, CRM and Growth.
• Sequence and prioritise work based on commercial impact and operational feasibility.
• Proactively challenge scope, timing or resourcing when misaligned with business goals.
• Ensure roadmaps remain dynamic and responsive to trading performance and strategic shifts.
• Drive momentum and accountability
• Actively track progress and intervene decisively when delivery slows or drifts.
• Remove blockers and resolve cross-functional friction directly.
• Hold peers accountable for commitments with clarity and confidence.
• Maintain relentless follow-through until outcomes are realised.
• Create clarity without bureaucracy
• Provide simple, trusted visibility into progress, delivery confidence and commercial impact.
• Surface risks, trade-offs and misalignment early, with clear recommendations.
• Ensure leadership discussions translate into actions, owners and timelines.

Director – Revenue & Marketing Delivery

Data Engineer

• Be a strong technical person on our team who helps drive innovation
• Be responsible for producing and maintaining critical data deliverables / pipelines
• Be technically talented, able to contribute quality code
• Be responsible for the quality, scope, and timeliness of all your deliverables
• Drive technical skill and ownership over all aspects of your work

Staff Data Engineer

Business Intelligence Developer

• Drive business performance insights.
• Proactively identify revenue opportunities, margin improvements, and strategic risks across trading, pricing, product, and customer behavior.
• Translate complex data into compelling narratives that influence sportsbook strategy and investment decisions.
• Be a strategic advisor to leadership.
• Partner with VP and Director-level stakeholders across Trading, Product, Marketing, and Operations to answer critical business questions and shape strategic direction.
• Own high-impact analytical projects.
• Lead our most complex analyses from conception to implementation, delivering insights that directly influence P&L, customer strategy, and competitive positioning.
• Build scalable analytical infrastructure.
• Partner with Data Engineering to create robust data products and models (using tools like DBT, Snowflake, Databricks) that enable the team to work faster and answer harder questions.
• Elevate the team.
• Set the standard for analytical excellence, mentor junior and mid-level analysts, and demonstrate 'what good looks like' in everything from stakeholder engagement to technical execution.

Lead BI Analyst – Sportsbook

QA Engineer

• Review and analyze business requirements and functional specifications to design detailed, well-structured test cases.
• Execute manual and automated testing across multiple Salesforce environments, including Lightning, Classic, and integrated third-party applications.
• Perform functional, regression, smoke, UAT, and performance testing for Salesforce customizations, including Apex, Visualforce, and Lightning Web Components.
• Validate third-party system integrations to ensure end-to-end functionality, data integrity, compliance, and performance.
• Identify, document, and track defects through resolution using Jira, with test case management, execution, and reporting handled through Jira Xray.
• Collaborate closely with Product and Engineering teams to troubleshoot issues, provide feedback, and recommend quality improvements.
• Validate data accuracy across Salesforce objects, reports, dashboards, and system integrations.
• Ensure adequate test coverage and proactively identify quality and risk gaps across Salesforce functionality.
• Assist in building, maintaining, and expanding automated test coverage using tools such as Playwright, Selenium, or Salesforce-specific automation frameworks (e.g., Provar, Copado).
• Support the integration of automated testing into CI/CD pipelines (e.g., GitHub Actions).

QA Specialist

• Participating in all stages of the Software Development Life Cycle (SDLC) to ensure product quality
• Reviewing and analysing product and technical requirements to develop comprehensive test strategies
• Collaborating with QA and development teams to create detailed test plans and test cases
• Executing test cases and analysing results to identify and document issues
• Reporting and managing bugs, and assisting in troubleshooting issues
• Monitoring health check metrics to ensure product stability
• Working closely with Product and Development teams to drive continuous improvement
• Contributing to QA Key Performance Indicators (KPIs) to track and enhance the efficiency and effectiveness of QA processes
• Learning our application(s) inside and out and become subject matter expert
• Mentoring and guiding junior QA team members in best practices, tools, and troubleshooting methods
• Taking ownership of testing strategy and execution for complex features or modules
• Acting as the primary QA point of contact in cross-functional discussions and planning sessions

Director

• Lead the end-to-end strategy and implementation of omni-channel initiatives across Hard Rock casinos and partner properties to drive digital acquisition, retention, and cross-channel engagement.
• Translate corporate omni-channel strategy into executable plans, calendars, and on-property activations that align digital and physical experiences.
• Act as the primary liaison between brick-and-mortar casino leadership and online gaming and sports betting teams to ensure alignment in priorities, execution, and customer experience.
• Develop and oversee cross-channel offers, incentives, promotions, and events that drive measurable customer behavior while maintaining a best-in-class guest experience.
• Partner with operations, marketing, and compliance teams to ensure all activations are operationally sound and fully compliant with regulatory standards.
• Drive omni-channel CRM strategies across multiple databases.
• Ensure seamless communication flows between digital and property databases to support personalized, timely, and compliant customer outreach.
• Define and execute a holistic omni-channel partnership strategy aligned with Hard Rock Digital’s brand, growth objectives, and market expansion goals.
• Own the full lifecycle of partnerships, including pipeline development, deal execution, onboarding, activation, and renewal.
• Lead off-property partnerships and activations.
• Lead the implementation of omni-channel digital and physical creative assets across Hard Rock casinos and partner properties.
• Partner closely with brand, creative, product, and marketing teams to align on messaging, timelines, and execution across channels.
• Ensure brand consistency and cohesive customer experience across all touchpoints.
• Partner with analytics and insights teams to define success metrics, evaluate performance, measure ROI, and incorporate customer feedback across omni-channel initiatives.
• Ensure full compliance with all gaming regulations, licensing requirements, and corporate policies across omni-channel initiatives.
• Proactively identify operational, regulatory, and execution risks and work cross-functionally to mitigate them.
• Build and maintain strong relationships with property executives, internal leadership, and external vendors to ensure alignment, accountability, and flawless execution.

Senior Director – Corporate Omni-Channel Strategy

DevOps Engineer

• Ensure the availability, reliability, and performance of a high-traffic Java-based application in a distributed environment.
• Troubleshoot and resolve complex issues in production and non-production environments.
• Participate in both pre- and post-deployment performance testing and monitoring efforts to improve application performance.
• Optimize Java application performance, ensuring efficient resource utilization and scaling.
• Deploy and manage the Grafana stack (Grafana, Prometheus, Loki) to provide real-time monitoring, logging, and alerting.
• Implement and refine observability strategies to enhance application and infrastructure visibility.
• Create and maintain dashboards, alerts, and logs for comprehensive monitoring of system health and performance.
• Support the operations team’s incident response efforts, conduct post-mortems, and identify root causes of issues to prevent recurrence.
• Document and share lessons learned from incidents, contributing to a culture of continuous improvement.
• Work closely with developers, architects, and other engineers to design and implement solutions that improve application reliability.
• Collaborate closely with DevOps and NOC teams to support the application platform.
• Communicate SRE practices and principles to technical and non-technical stakeholders.
• Provide feedback and insights on application performance, potential improvements, and observability metrics.

Senior Site Reliability Engineer

Customer Success Manager

• Develop and execute a holistic omni-channel CRM strategy
• Own end-to-end CRM process oversight
• Design and execute multi-channel campaigns
• Own the definition, extraction, and validation of CRM audiences
• Lead omni-channel segmentation strategies
• Develop and manage the omni-channel customer lifecycle
• Partner with property and omni marketing teams
• Define and track KPIs
• Provide creative direction and performance feedback
• Maintain a structured quality assurance process
• Act as the central point of coordination across omni, CRM, analytics, and gaming teams
• Leverage A/B testing, behavioral insights, and predictive analytics to refine CRM tactics

CRM Manager – Omni Channel

• Play a central role in the execution and development of our player profiling strategy
• Support real-time decision-making and long-term profitability
• Focus on customer profiling and segmentation
• Detect coordinated trading patterns
• Offer behavioral insights
• Deep understanding of pricing dynamics
• Identify sharp betting strategies both in-play and pre-match

Analyst – Trading Player Profiling

• Own the end-to-end media activation strategy for all brand marketing campaigns across Sports Betting and Online Casino products
• Design and deliver innovative, insight-driven media plans that elevate brand impact while driving measurable business outcomes
• Ensure media activation strategies are thoughtfully aligned with brand positioning, creative strategy, and product marketing priorities
• Own the media testing roadmap in close partnership with the Analytics department, coordinating test designs, KPI priorities, and follow-through on data insights and takeaways
• Design and prioritize media channel tests across all major marketing objectives including Brand awareness and consideration, customer acquisition efficiency, and customer retention and lifetime value impacts
• Lead the brand vs. performance media balance, ensuring optimal investment across upper- and lower-funnel channels contingent on our respective business goals in each state and line of business
• Develop and manage a structured testing roadmap to refine channel mix, sequencing, and spend allocation over time
• Own and strengthen the working relationship between the Media team and Integrated Marketing, Brand Strategy, and Creative teams
• Act as a strategic partner to creative teams, ensuring media activation enhances and amplifies creative effectiveness
• Partner with internal teams and external agencies to ensure operational efficiency, compliance, and scalability

Senior Director – Media Planning, Strategy

Backend Engineer

• Be a technical point of contact for various stakeholders
• Be technically talented, able to contribute quality code
• Responsible for the quality, scope, and timeliness of deliverables

Staff Backend Engineer – Core

Manager

• Support the day-to-day management of casino supplier relationships and help deliver a competitive and engaging RNG casino offering.
• Manage and develop relationships with a portfolio of existing casino suppliers, acting as a key operational and commercial contact.
• Support the Senior Commercial Director and Senior Casino Supplier Relations Manager in identifying and onboarding new casino suppliers, assisting with commercial discussions and contract execution.
• Contribute to the RNG casino and Supplier roadmap by reviewing new game releases, analysing performance, helping identify new suppliers, and providing input on opportunities and priorities.
• Liaise regularly with casino providers to secure pre-releases, exclusives, and promotional opportunities, ensuring timely delivery and alignment with internal plans.
• Work with Marketing and CRM teams to communicate guidelines around exclusive games, supplier-funded promotions, and agreed campaign mechanics.
• Participate in Quarterly Business Reviews (QBRs) with suppliers, supporting preparation, performance analysis, and follow-up actions.
• Monitor supplier KPIs and content performance, highlighting risks, opportunities, and improvement areas to senior stakeholders.
• Ensure supplier activity aligns with regulatory, contractual, and internal compliance requirements.