The Leaflet

System Administrator

• Act as a supporting administrator for the financial systems, including user access, security roles, system configurations, and integration support.
• Partner with financial system stakeholders and other Senior Systems Administrators to maintain, enhance, and automate financial systems and processes.
• Support the monitoring of segregation of duties, user access controls, and compliance with SOX/Gaming. within the financial systems.
• Participate in system testing for new products and launches to ensure financial system integrity and reporting accuracy.
• Support configuring, maintaining, and validating data for integrations between financial systems.
• Assist with reporting needs and ad hoc system queries from accounting and finance stakeholders.
• Support user training, documentation, and troubleshooting across financial systems.
• Identify opportunities to automate manual tasks and improve system workflows.
• Additional projects and tasks as assigned.

Senior Systems Administrator

SDET

• Own test automation strategy and execution across Salesforce environments — Classic, Lightning, and complex third-party integrations — selecting and evolving the right tools and frameworks for our stack.
• Design and build automated test suites using tools such as Playwright, Copado Robot Testing, simple-salesforce, Behave, or similar frameworks, and integrate them into our CI/CD pipelines (GitHub Actions / GitLab CI / ArgoCD).
• Lead regression, smoke, functional, UAT, integration, and performance testing for Salesforce customizations including Apex, Visualforce, Lightning Web Components, and Flow automation.
• Shift left on quality — engage with requirements and design sessions early, challenge assumptions, and flag risks before they reach development.
• Champion testability in code reviews, providing structured feedback on Apex, LWC, and integration code with quality and coverage in mind.
• Validate data integrity across the platform, including Salesforce records, reports, dashboards, Data Cloud pipelines, and inbound/outbound integration payloads.
• Log, triage, and track defects end-to-end in Jira, maintaining clear reproduction steps and working collaboratively with developers through resolution.
• Define and maintain test documentation standards — test plans, test cases, automation scripts, coverage matrices, and results reports.
• Mentor and guide junior QA contributors and developers on automation best practices, test design patterns, and quality-first thinking.
• Stay current with Salesforce releases (3x per year), evaluate new features and deprecations for test impact, and recommend improvements proactively.

Senior Salesforce Test Automation Engineer

Product Manager

• Lead the strategy and execution of multi-jurisdictional regulatory and compliance reporting suite
• Write and run SQL queries to validate report logic and identify root causes
• Collaborate with Compliance and Legal to interpret regulatory requirements
• Partner with Data Engineering and Platform teams to maintain data quality
• Monitor regulatory changes and lead corresponding updates to logic, format, and pipeline dependencies

Product Manager – Regulatory Data

Compliance

• Execute and manage regulatory submissions across primary, secondary, and external testing labs; track lab turnaround times and provide monthly metrics on submission volume and total testing costs.
• Own and enforce the change management process for all platform changes requiring regulatory notification or approval; maintain accuracy of regulated change repositories and approval status across all active jurisdictions.
• Develop and maintain current knowledge of submission and change management requirements for each licensed jurisdiction; update internal documentation as regulatory requirements evolve.
• Support TC Operations activities including JIRA ticket review, compliance order management tracking, and quarterly project milestone management.
• Serve as an operational point of contact for internal engineering, product, and QA teams on compliance requirements; interface with external regulators, independent testing labs, and vendors as required.
• Identify and recommend opportunities for automation and process improvement within submission and change management workflows to support jurisdictional growth and operational efficiency.
• Contribute to assurance monitoring activities during lower-volume submission cycle periods in collaboration with the broader Technical Compliance team.
• Partner with Product and Technology teams during grooming and sprint planning to identify technical compliance requirements for new product development; ensure regulatory obligations are captured and incorporated prior to development commitment.
• Review platform source code and collaborate directly with development and QA teams to evaluate bugs, code changes, and platform enhancements for regulatory impact; validate that software builds meet applicable jurisdictional technical standards prior to submission or deployment.
• Assess and assign regulatory criticality classifications to development work items, determining the appropriate notification pathway and regulatory disclosure obligations for each change across applicable jurisdictions.
• Provide timely compliance review of incidents and emergency change requests; evaluate regulatory exposure, document findings, and coordinate with engineering and compliance leadership to ensure any required regulator notifications or remediation actions are completed within required timeframes.

Technical Compliance Manager

Customer Success Manager

• Execute CRM and promotional campaigns
• Coordinate pre-planned, seasonal, and real-time campaigns to align with customer needs and commercial objectives
• Own day-to-day campaign setup, QA, deployment, and reporting across CRM and promotional tools
• Ensure all messaging and promotional materials are accurate, compliant, and delivered on schedule
• Partner with stakeholders to implement campaign mechanics, targeting, offer structures, and messaging
• Track and report on campaign performance, identifying optimization opportunities
• Execute testing plans and support continuous improvement initiatives

Senior Coordinator – Casino Promotions, CRM

Copywriter

• Support the Creative Pod: Support senior creatives on larger campaign initiatives by adapting and extending copy across additional formats, versions, and placements - in both English and Spanish.
• Copy Production: Write and adapt bilingual copy for a variety of channels including social media, email, push notifications, in-app messaging, web, and digital advertising - with a deep understanding of U.S. Hispanic sports culture and audience nuance.
• Versioning & Adaptation: Execute multiple copy variations based on campaign briefs or master messaging, ensuring accuracy, consistency, and authentic cultural resonance across all Spanish-language executions.
• Transcreation: Go beyond direct translation - transcreate English copy into Spanish that feels native, culturally relevant, and emotionally resonant for U.S. Hispanic sports fans rather than just literally translated.
• File Prep & Delivery: Prepare final copy for handoff, including proper formatting, versioning, and organization for various platforms and internal teams.
• Quality Assurance: Proof and review copy assets for errors, ensuring every word is on-brand, grammatically sound, culturally appropriate, and compliant with regulatory requirements.
• Collaboration: Work closely with designers, project managers, and marketing teams to meet deadlines and deliver cohesive, compelling creative across both languages.
• Stay Ahead of Trends: Keep up-to-date with the latest trends in Spanish-language digital marketing, U.S. Hispanic sports culture, and the broader iGaming landscape.

Bilingual Copywriter

Designer

• Support the concepting, design, and execution of creative across the full marketing mix - including brand campaigns, lifecycle programs, promotions, paid social, and personalized experiences tailored for the Canadian market.
• Create visually stunning, on-brand assets across a broad range of channels including CRM, email, push notifications, in-app messaging, social, digital advertising, and beyond.
• Partner with cross-functional teams - including product, marketing, and analytics - to align creative output with broader Canadian launch goals and business objectives.
• Stay ahead of trends by keeping up-to-date with the latest design trends and best practices in digital marketing, with particular attention to the Canadian cultural landscape and iGaming industry.
• Maintain a cohesive brand presence across all channels and markets, ensuring every design you create strictly adheres to Hard Rock Digital’s brand guidelines and the specific regulatory requirements.

Designer – International

Producer

• Partner closely with a nimble team of creatives, contributing your expertise to raise the quality of the work.
• Be a key creative voice in our international expansion into Canada, ensuring content reflects local culture, tone, and market context across all platforms and touchpoints.
• Make sure every asset is built to win and plays by the rules. That means staying sharp on responsible gaming standards, offer disclaimers, age-gating, and Canadian regulatory requirements across provinces.
• Oversee production for high-impact content across social, UGC, and influencer channels. Hit timelines, hit budgets, and create work that genuinely connects with audiences.
• Travel to and produce campaign shoots, bringing creative vision to life on location.
• Source, guide, and scale a bench of content creators - with a focus on Canadian voices - who can authentically represent the Hard Rock Digital brand in vertical, mobile-first formats.
• Jump in and edit short-form videos, cut reels, mock up stories, and crank out assets tied to timely moments like live games, big wins, or new market launches.
• Partner closely with Creative and Marketing leadership to translate offers, promos, and campaign briefs into content plans that land with Canadian audiences.
• Review content performance data to optimize creative output, test new formats, and improve quickly based on what's working.
• Handle production budgets, negotiate creator deals, and make the most of every dollar.

Senior Content Producer – International

Manager

• Own slots performance reporting and GGR tracking — building dashboards, surfacing trends, and keeping stakeholders informed
• Monitor RTP across the portfolio; identify and flag risky titles and escalate where governance action is needed
• Co-ordinate new game launches end-to-end — from supplier briefings to go-live
• Feed into CRM and bonus campaigns, including free spins, featured game placements, and promotional calendar planning
• Run frequency gap analysis to identify underperforming windows and surface commercial opportunities
• Conduct player behaviour analysis — session patterns, loss trends, and responsible gambling signals on specific titles
• Support bonus abuse detection across the slots vertical
• Liaise with our Supplier Relations lead on content pipelines, commercial terms, and exclusive game selection
• Co-ordinate supplier creative materials for use across marketing and on-site placements
• Contribute to roadmap curation alongside the wider Commercial and Product teams
• Use AI tools — including Claude and automation workflows — to accelerate reporting, surface insights, and reduce manual overhead

Manager – Slots

• Develop and execute a scalable payments strategy aligned with HRD’s operational and business objectives.
• Lead initiatives focused on improving payment acceptance rates, reducing payment friction, and optimizing payment performance.
• Serve as a subject matter expert on payment operations, processors, and industry best practices.
• Partner cross-functionally with Risk, Fraud, Compliance, Product, and Operations teams to support strategic business initiatives.
• Monitor payment performance metrics, transaction trends, declines, chargebacks, disputes, and operational KPIs.
• Identify opportunities to improve authorization rates, reduce processing costs, and enhance customer experience.
• Analyze payment data and operational trends to proactively identify gaps, risks, and optimization opportunities.
• Develop scalable operational processes and reporting frameworks to support business growth.
• Evaluate vendor performance, negotiate operational improvements, and ensure service level expectations are met.
• Partner closely with Fraud and Risk teams to support payment security and operational integrity.
• Collaborate with Product and Engineering teams to improve payment infrastructure, workflows, and integrations.

Senior Manager – Payments Analytics

Account Manager

• Develop and maintain existing premium customer relationships
• Develop account plans to maximize client business and product awareness
• Meet with and manage VIP customers
• Partner with VIP management to ensure budget and KPI’s are managed
• Ensure timely reporting on all account activity and KPIs
• Maintain relevant intelligence and business information within the CRM tool
• Retrieve reports to monitor and analyze data for account retention
• Work with relevant people to design and deliver local events strategy
• Provide exceptional bespoke service to high value clients
• Assist in mentoring and training new VIP Hosts
• Lead special projects to elevate VIP value propositions

VIP Account Manager

Coordinator – Casino Promotions, CRM

Coordinator – Sportsbook Promotions, CRM

Payroll

• Responsible for processing International and U.S. full cycle payrolls to ensure accurate payment and recording of earnings, wage classification and compliance with government regulations
• Ensure compliance and data integrity of payroll calculations and time and attendance records
• Ensures and maintains compliance with applicable payroll legislation
• Executes time and attendance validations
• Deliver superior customer service to both staff and external vendors, escalating benefits and payroll issues where required
• Validate Record of Employment submissions
• Answering employee inquiries and acting as a liaison between employee and provider
• Processing of new hires, terminations, LOAs
• Prepares third party reporting requirements
• Support Yearend activities
• Support with administering & communicating reward and benefit programs
• Support compensation analysis in partnership with the business to support ongoing talent acquisition and organizational design requirements
• Assist in completing external HR surveys and prepare analysis
• May perform other duties as assigned

Payroll and Reward Specialist

• Conduct regular monitoring activities to ensure business operations comply with applicable laws, regulations, and internal policies
• Review and analyze transactions, reports, and other documents to identify potential compliance issues
• Assist in the development and implementation of monitoring plans such as daily, weekly, monthly, and/or quarterly checks
• Prepare detailed reports of monitoring activities and findings
• Communicate findings to the Compliance Assurance Monitoring Manager and other relevant stakeholders
• Assist in the preparation of regulatory filings and reports as required
• Assist in the review and updating of internal controls, policies, and procedures to ensure they remain current and effective
• Provide recommendations for improvements based on monitoring activities and regulatory changes
• Participate in the development and delivery of compliance training programs for employees
• Promote a culture of compliance and awareness throughout the organization
• Support investigations into potential compliance breaches or irregularities
• Assist in developing and implementing corrective action plans to address identified issues
• Work closely with other departments (e.g. Legal, Finance, Operations) to ensure a coordinated approach to compliance
• Liaise with external regulators and auditors as needed
• Stay informed about industry trends, regulatory updates, and best practices in compliance monitoring
• Contribute to continuous improvement initiatives within the Compliance Assurance team.