The Job Sauce

Full-stack Engineer

• Own critical systems end‑to‑end: From design to production—across our AI‑powered intake, referral, and document automation pipelines.
• Architect for scale & correctness in a regulated environment: resilient workflows, idempotent jobs, auditability, and strong observability.
• Ship AI features responsibly: integrate and evaluate LLMs (prompting, retrieval, eval harnesses, safety guardrails), optimize performance, and measure real‑world impact.
• Integrate with EHRs/EMRs and third‑party systems; design stable APIs and event‑driven services that keep patient charts in sync.
• Raise the bar—mentor engineers, lead design reviews, improve our SDLC, and champion reliability.
• Partner with product & customers to turn ambiguous workflows into clean, scalable automation.

Staff Software Engineer – Medsender

Growth Marketing

• Own the systems that turn Alt into the default platform for buying and selling high-value collectibles
• Own the end-to-end seller journey from first submission to high-frequency, high-value seller
• Identify and close drop-off points across onboarding, Snap to Sell, quote acceptance, vault intake, and resubmission
• Build product-led experiences that activate dormant sellers and increase submission frequency among our dealer segment — without requiring manual outreach
• Partner with Data and Lifecycle to deploy behavioral triggers and personalized experiences that drive submissions at scale
• Own search quality, card discovery, and browse experiences across the platform
• Drive search-to-bid conversion through better ranking, filtering, recommendations, and real-time Alt Value pricing context
• Define and run a disciplined experimentation roadmap across all buyer-facing discovery surfaces
• Own the experimentation framework across the platform — hypothesis definition, test design, metric selection, and decision rules
• Run high-velocity A/B tests across onboarding, activation, search, and submission flows
• Monitor and improve marketplace health — submission volume, listing rates, bid depth, and sell-through
• Build and own the quarterly Growth roadmap tied directly to submission volume, buyer conversion, and time-to-liquidity
• Communicate tradeoffs and progress clearly to the CEO and leadership team

Growth

Product Designer

• Shape the core platform and create seamless, delightful experiences for people researching, managing, insuring, and leveraging their alternative-asset portfolios
• Drive user-centric thinking
• Navigate ambiguity
• Operate across altitudes
• Turn insight into action
• Elevate the craft
• Champion AI-first design
• Collaborate deeply
• Grow the Design System

Lead Product Designer

• Lead the design and development of distributed, cloud-native backend services that power onboarding across Ripple’s product suite.
• Partner with Product, Compliance, and other engineering teams to design scalable orchestration and data pipelines.
• Migrate core onboarding logic out of Salesforce into resilient, observable services and a dedicated persistence layer.
• Build platform capabilities that enable faster onboarding with fewer customer touchpoints, while preserving trust and compliance.
• Contribute to foundational data modeling work that will feed into Ripple’s future identity platform (while ownership of Identity will move to a dedicated team).
• Champion engineering excellence in code quality, testing, and operational practices.
• Mentor engineers and help grow a lean, high-impact team.

Software Engineer II – Onboarding

• Lead the design and development of distributed, cloud-native backend services that power onboarding across Ripple’s product suite.
• Partner with Product, Compliance, and other engineering teams to design scalable orchestration and data pipelines.
• Migrate core onboarding logic out of Salesforce into resilient, observable services and a dedicated persistence layer.
• Build platform capabilities that enable faster onboarding with fewer customer touchpoints, while preserving trust and compliance.
• Champion engineering excellence in code quality, testing, and operational practices.

Senior Software Engineer, Onboarding

Financial Crime

• Design and build distributed backend services that orchestrate real-time screening across multiple risk domains, integrating internal Ripple systems with external compliance data providers
• Architect for resilience to keep payments flowing even when upstream dependencies degrade
• Build the decision and data plane that powers compliance operations: alerting, audit trails, case management workflows, investigator tooling
• Own production: define observability, alerting, and incident response
• Partner with Compliance, Global Investigations, and Product to translate evolving regulatory requirements into durable engineering primitives
• Mentor engineers across the team and contribute to architectural direction as the platform scales across Ripple's product line

Senior Software Engineer, Financial Crimes

Customer Support

• Act as the primary escalation point for customer support issues
• Handle complex customer inquiries via phone, email, and chat
• Ensure a high-quality customer experience across all support channels
• Lead, schedule, and support a team of part-time customer support representatives
• Assist with hiring, onboarding, and training new support team members
• Conduct regular coaching and performance feedback
• Create documentation, SOPs, and training materials to improve consistency
• Identify recurring customer issues and recommend solutions
• Improve workflows, support processes, and internal communication
• Partner with leadership, operations, and product teams to surface customer feedback
• Help build a scalable support organization as the company grows
• Diagnose and resolve product-related customer issues during live events
• Become a subject matter expert on LoveStream's products and services
• Document bugs, trends, and customer pain points
• Collaborate with internal stakeholders to investigate and solve problems

Customer Support Manager

Solutions Engineer

• Serve as the primary technical advisor throughout the customer lifecycle, helping prospects and customers understand, evaluate, and successfully implement company solutions.
• Guide customers through the successful setup, integration, and ongoing use of MoneyThumb APIs and technology solutions
• Collaborate with Sales, Customer Success, Product, and Engineering teams to develop solutions that address customer business and technical requirements.
• Conduct product demonstrations, technical presentations, and solution workshops for prospective and existing customers.
• Answer customer questions regarding system architecture, product capabilities, security, integrations, and technical best practices.
• Analyze customer requirements and recommend effective solutions that align with established product capabilities and best practices.
• Gather, document, and communicate customer feedback, enhancement requests, and market requirements to share with Product and Engineering teams.
• Provide insight for the development of technical documentation, implementation guides, knowledge base articles, and customer-facing resources.
• Stay current on company products, industry trends, competitive offerings, and emerging technologies.
• Contribute to process improvements that enhance customer experience, operational efficiency, and product adoption.
• Maintain accurate records of customer interactions, technical requirements, and project status within company systems.
• Perform other duties and responsibilities as assigned.
• Identify and cultivate technical champions within prospect accounts to advance deal momentum and reduce evaluation cycles.
• Maintain deep familiarity with competitive solutions and serve as a resource for the sales team on technical differentiation and objection handling.
• On complex deals own the technical evaluation phase of the sales process, including scoping calls, proof-of-concept design, and trial facilitation, ensuring prospects reach a clear technical decision point.
• Collaborate and partner with sales leadership to develop and enhance technical training, battlecards, and demo assets that enable the broader sales team to handle common technical questions independently.

Product Manager

• Own and evolve the post-sale buyer journey across checkout, payment, transportation, and title document delivery on Desktop and Mobile App
• Ensure a smooth, intuitive, and consistent UX across all post-sale flows, informed by user research and behavioral data
• Lead and manage third-party integrations, including payment providers such as MoneyGram, Western Union, PayPal, and emerging digital wallets
• Collaborate with engineering on API design and integration, ensuring reliable, secure, and scalable data exchange with partners
• Monitor key performance indicators (checkout completion, payment success, delivery selection usage, error rates) and iterate accordingly
• Use data, experimentation, and customer insights to drive product decisions
• Build and execute a product roadmap aligned with RB Global growth objectives and strategy
• Translate insights into clear product requirements, user stories, and backlogs; lead efforts to prioritize development team activities
• Identify new opportunities that positively impact buyer-facing applications
• Ensure high product quality by staying deeply immersed in product deliverables and releases
• Communicate progress, risks, and trade-offs clearly to stakeholders; keep product teams updated with no surprises
• Balance scope, priority, technical risk, and business impact across initiatives and multiple business units
• Research competitive features in the marketplace and propose tactics to address threats or capture opportunities

Product Manager – Post Sale Experience

Data Engineer

• Lead the Data Engineering and Data Science Engineering function for IAA, setting technical vision, delivery strategy, and operating rhythm
• Build and evolve scalable data platforms, BI architecture, and ML-enablement capabilities using the Azure data and analytics stack
• Drive strategy and execution across Microsoft Fabric, Synapse, Power BI, Azure BI technologies, and modern cloud data platforms
• Partner with business and functional leaders to solve high-value problems across Operations, Sales, Marketing, Product, and other key areas
• Mentor, coach, and grow data engineering and data science talent while raising the technical bar across the team