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Customer Support Manager
The Job SauceCustomer Support Manager managing day-to-day customer support operations and leading part-time support team at LoveStream. Ensuring exceptional service and process scalability in a high-growth environment.
About the role
Key responsibilities & impact- Act as the primary escalation point for customer support issues
- Handle complex customer inquiries via phone, email, and chat
- Ensure a high-quality customer experience across all support channels
- Lead, schedule, and support a team of part-time customer support representatives
- Assist with hiring, onboarding, and training new support team members
- Conduct regular coaching and performance feedback
- Create documentation, SOPs, and training materials to improve consistency
- Identify recurring customer issues and recommend solutions
- Improve workflows, support processes, and internal communication
- Partner with leadership, operations, and product teams to surface customer feedback
- Help build a scalable support organization as the company grows
- Diagnose and resolve product-related customer issues during live events
- Become a subject matter expert on LoveStream's products and services
- Document bugs, trends, and customer pain points
- Collaborate with internal stakeholders to investigate and solve problems
Requirements
What you’ll need- 2+ years of customer support or customer experience in a technical environment
- Experience managing or mentoring support team members
- Strong verbal and written communication skills
- Comfortable handling customer calls and escalations
- Highly organized with exceptional attention to detail
- Strong technical aptitude and ability to troubleshoot software/platform issues
- Experience working in a fast-paced or high-growth environment
Benefits
Comp & perks- Health, dental, vision insurance
- Stock options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingcustomer supportcustomer experiencedocumentationSOPstraining materialsperformance feedbackescalation managementworkflow improvementproduct knowledge
Soft Skills
communicationleadershiporganizationattention to detailmentoringcoachingproblem-solvingcollaborationcustomer empathyadaptability