The Hanover Insurance Group

Solutions Engineer

• Define and govern end-to-end solution architecture for large-scale P&C insurance platforms and digital initiatives
• Partner with business stakeholders, product owners, and engineering teams to translate business requirements into scalable technology solutions
• Develop architecture roadmaps aligned with enterprise architecture standards and business objectives
• Lead architecture reviews, design workshops, and technical governance processes
• Provide technology leadership throughout the software development lifecycle
• Design solutions supporting policy administration, underwriting, claims, billing, agency/broker portals, customer self-service, rating and pricing, and regulatory compliance
• Modernize legacy insurance applications and integrate third-party insurance platforms
• Architect customer-facing web and mobile applications and omnichannel experiences
• Ensure high availability, security, performance, and scalability
• Lead adoption of Microsoft Azure cloud-native architectures and Kubernetes deployment strategies
• Evaluate and implement Generative AI use cases
• Drive API, microservices, and event-driven integration strategies

Senior Solutions Architect – Hybrid

Underwriter

• Responsible for identifying, soliciting, underwriting, and selling new and renewal accounts that drive profitable growth and align with the units appetite and growth goals.
• Apply advanced technical, sales and analytical skills to provide insurance solutions that help Hanover’s customers manage risk.
• Demonstrates a thorough understanding of Hanover’s strategies and appetites and will use internal and external data to make appropriate individual and portfolio risk decisions.
• Operates within a broad Letter of Authority for all underwriting decisions and with limited direction while managing an assigned book of business, generally with high technical complexity and coordination.

Senior Underwriting Specialist – Specialty GL

Property Adjuster

• Independently manage field property claims, including those requiring outside field investigations and catastrophe (CAT) response.
• Lead thorough investigations, assess coverage, and issue appropriate documentation including reservation of rights and coverage letters.
• Identify and proactively pursue opportunities to transfer risk to the appropriate entities for the benefit of insureds and business partners.
• Maintain comprehensive and detailed claim records, ensuring proper documentation and compliance with jurisdictional requirements.
• Investigate and manage suspicious claims using advanced techniques and tools; refer to the Special Investigation Unit (SIU) as needed.
• Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims handling efficiency.

Senior Field Property Adjuster

Claims Specialist

• Independently manage field property claims including those requiring outside field investigations.
• Lead thorough investigations, assess coverage, and issue appropriate documentation.
• Identify and proactively pursue opportunities to transfer risk to the appropriate entities for the benefit of insureds and business partners.
• Maintain comprehensive and detailed claim records, ensuring proper documentation and compliance with jurisdictional requirements.
• Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts.
• Ensure all claims activities comply with regulatory and company standards.
• Investigate and manage suspicious claims using advanced techniques and tools.
• Set reserves, authorize payments, and make financial decisions within authority.
• Coordinate with internal and external stakeholders including legal, underwriting, vendors, and agents.
• Use advanced tools and analytics to identify trends and improve claims handling efficiency.
• Serve as a mentor to junior adjusters, providing guidance on complex claims.
• Deliver empathetic, clear communication throughout the claims process.

Senior Adjuster – Field Service Claims

• Independently manage field property claims, including those requiring outside field investigations and catastrophe (CAT) response.
• Lead thorough investigations, assess coverage, and issue appropriate documentation including reservation of rights and coverage letters.
• Identify and proactively pursue opportunities to transfer risk to the appropriate entities for the benefit of insureds and business partners.
• Maintain comprehensive and detailed claim records, ensuring proper documentation and compliance with jurisdictional requirements.
• Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts.
• Ensure all claims activities comply with regulatory and company standards.
• Investigate and manage suspicious claims using advanced techniques and tools; refer to the Special Investigation Unit (SIU) as needed.
• Set reserves, authorize payments, and make financial decisions within authority and contribute to reserving accuracy and efficiency.
• Coordinate with internal and external stakeholders including legal, underwriting, vendors, and agents.
• Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims handling efficiency.
• Serve as a mentor to junior adjusters, providing guidance on complex claims, compliance, and litigation processes.
• Deliver empathetic, clear communication throughout the claims process.

Senior Adjuster, Field Claims

Application Engineer

• Design and develop highly reliable full‑stack solutions using React.js and Spring Boot.
• Build new applications, prototypes, and proof‑of‑concept solutions.
• Collaborate with cross‑functional teams including architects, business analysts, and QA engineers.
• Own the design, coding, unit testing, deployment, and monitoring of the software you build.
• Work closely with product owners, developers, and stakeholders to ensure alignment on solution delivery.
• Translate business requirements into scalable, high‑performing systems.
• Ensure code quality through unit testing, code reviews, and adherence to best practices.
• Optimize application performance, security, and stability.
• Participate in architecture and design reviews.
• Participate in Agile/Scrum ceremonies and contribute to continuous improvement.
• Mentor junior developers and provide technical leadership.
• Contribute to engineering standards, best practices, and process improvements.
• Build knowledge of P&C insurance concepts, business processes, and Hanover systems.

Senior Application Engineer – Remote or Hybrid

• Support project focused on Pega Constellation implementations.
• Provide technology-enabled solutions to address complex business problems.
• Apply PEGA technical knowledge, capabilities, and development skills to design and build efficient PEGA solutions to enable business strategies.
• Work closely with other information technologists to produce high-quality, IT-enabled applications, products and services.
• Responsible for the overall technical implementation of applications, and frequently interact with internal and external partners, onshore and offshore staff.
• Interpret simple to complex technical designs and creates the technical specifications or oversees the creation of the technical specifications.
• Develop, maintains, troubleshoots, enhances and documents components.
• Assist Project Manager in project coordination.
• Provide technical direction for the development team.
• Create and coordinate the developer tasks and revises as appropriate to meet changing needs and requirements.
• Manage technical risks throughout the project.
• Communicate and enforce coding standards.
• Promote code and support setup of multiple test environments.
• Perform code reviews and mentor junior developers.
• Manage technical resources within budget and project schedule.
• Work with technical leadership to perform evaluations and feasibility reviews of creative concepts and technology solutions.
• Proactively work with resource managers to ensure that appropriate staffing resources are assigned, put in place and effectively utilized at the appropriate time.
• Work closely with quality assurance resources to create test plans and ensure that issues are properly assigned, fixed, and regressed.
• Define and disseminate technology best practices.
• Seek opportunities to increase customer satisfaction and deepen client relationships.
• Keep project managers well informed of status of development effort.
• Recognize system deficiencies and implement effective solutions.
• Drive Collaboration between project team members, including external and offshore resources, during development process.
• Contribute to technical approach and design.
• Stay current and build in-depth knowledge of at least one or more programming language, systems application, and related development tools.
• Provide subject matter expertise to individuals and projects.
• Troubleshoot problems across domains and integration points.
• Drive process improvements efforts.
• Coordinate, compose, and deliver training for Software delivery resources.
• Foster and encourage an environment that practices calculated risk taking.
• Self-development and ownership.
• Build knowledge of P&C concepts and Hanover application systems.
• Takes necessary measures to avoid centralization of knowledge.

Senior Application Engineer – Remote, Hybrid to MA

Data Engineer

• Design and develop solutions addressing new features, interoperability, vulnerabilities, and system limitations.
• Evaluate current capabilities, anticipate future needs, and partner with stakeholders and vendors to deliver enhancements.
• Research, design, and implement enterprise security solutions that align with business strategy and protect organizational data.
• Support and influence change management and security initiatives across assigned areas.
• Integrate security into business processes and assess risks associated with new applications and technologies.
• Provide recommendations to mitigate risk and support business objectives.
• Serve as a security subject matter expert to engineering, architecture, and development teams.
• Perform advanced troubleshooting and provide support, including participation in on-call rotations.
• Deliver timely reports and findings to management and leadership.
• Recommend and interpret security policies, standards, and best practices.
• Identify risk gaps and develop appropriate solutions.
• Stay current on emerging threats and trends, assessing impact and integrating improvements into security strategies.
• Drive process improvements that enhance quality and efficiency across teams.
• Provide guidance and technical direction on complex initiatives.
• Develop and maintain correlation searches and alerts using diverse log sources.
• Optimize detection and response through automation, orchestration, and advanced analytics.
• Monitor and ensure the effectiveness of prevention, detection, and response capabilities.
• Collaborate with cybersecurity engineering and threat intelligence teams to improve security tools and processes.
• Contribute to the development of cybersecurity procedures.
• Mentor and train team members.
• Demonstrate initiative and accountability in achieving results.

Senior Data Protection Engineer

Security Engineer

• Manage, maintain, and optimize the on-premise SIEM platform, including log ingestion, parsing, correlation rules, dashboards, and alerting.
• Ensure SIEM availability, performance, and scalability to support enterprise security monitoring needs.
• Develop and tune detection rules, correlation logic, and use cases aligned with threat intelligence and organizational risk.
• Oversee log source onboarding, configuration, and validation across servers, applications, network devices, and security tools.
• Conduct regular SIEM health checks, capacity planning, and lifecycle management.
• Administer and maintain on-premise IDS/IPS platforms, ensuring accurate detection and prevention of malicious activity.
• Tune signatures, policies, and rulesets to reduce false positives while maintaining strong detection coverage.
• Monitor IDS/IPS performance, availability, and event trends to identify anomalies or operational issues.
• Coordinate with network and security teams to implement policy updates, rule changes, and architectural improvements.
• Ensure both SIEM and IDS/IPS solutions are aligned with security governance frameworks, compliance requirements, and organizational policies.
• Maintain documentation for system configurations, processes, runbooks, and governance controls.
• Support audit activities by providing evidence, reports, and system configuration details.
• Participate in incident response activities by providing SIEM/IDS/IPS insights, event analysis, and technical expertise.
• Evaluate emerging threats and recommend enhancements to detection logic and monitoring capabilities.
• Collaborate with architecture and leadership teams to align SIEM and IDS/IPS strategies with long-term security objectives.
• Identify opportunities to automate processes, improve detection fidelity, and enhance operational efficiency.

Senior Information Security Engineer

• Independently manage field property claims, including those requiring outside field investigations and catastrophe (CAT) response.
• Lead thorough investigations, assess coverage, and issue appropriate documentation including reservation of rights and coverage letters.
• Identify and proactively pursue opportunities to transfer risk to the appropriate entities for the benefit of insureds and business partners.
• Maintain comprehensive and detailed claim records, ensuring proper documentation and compliance with jurisdictional requirements.
• Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts.
• Ensure all claims activities comply with regulatory and company standards.
• Investigate and manage suspicious claims using advanced techniques and tools; refer to the Special Investigation Unit (SIU) as needed.
• Set reserves, authorize payments, and make financial decisions within authority and contribute to reserving accuracy and efficiency.
• Coordinate with internal and external stakeholders including legal, underwriting, vendors, and agents.
• Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims handling efficiency.
• Serve as a mentor to junior adjusters, providing guidance on complex claims, compliance, and litigation processes.

Senior Adjuster, Field Service Claims

• Independently manage field property claims, including those requiring outside field investigations and catastrophe (CAT) response.
• Lead thorough investigations, assess coverage, and issue appropriate documentation including reservation of rights and coverage letters. Escalate issues as needed.
• Identify and proactively pursue opportunities to transfer risk to the appropriate entities for the benefit of insureds and business partners.
• Maintain comprehensive and detailed claim records, ensuring proper documentation and compliance with jurisdictional requirements.
• Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts.
• Ensure all claims activities comply with regulatory and company standards. Execute jurisdictional compliance requirements and support others in understanding regulatory obligations.
• Investigate and manage suspicious claims using advanced techniques and tools; refer to the Special Investigation Unit (SIU) as needed. Maintain awareness of fraud indicators and regulatory reporting obligations.
• Set reserves, authorize payments, and make financial decisions within authority and contribute to reserving accuracy and efficiency.
• Coordinate with internal and external stakeholders including legal, underwriting, vendors, and agents. Lead cross-functional meetings and communicate complex information clearly to diverse audiences.
• Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims handling efficiency. Ensure proper data ingestion, labeling, and protection of personally identifiable information (PII).
• Maintains comprehensive factual and organized claim records and prepares detailed reports summarizing findings and recommendations.
• Serve as a mentor to junior adjusters, providing guidance on complex claims, compliance, and litigation processes. Support training initiatives and contribute to the development of best practices and educational materials.
• Deliver empathetic, clear communication throughout the claims process. Educate claimants and stakeholders, affirm next steps, and ensure a positive customer experience.
• May represent the company in mediations, arbitrations, and trials.
• Must have and maintain appropriate state adjuster licenses, continuing education credits, and a valid driver’s license.

• Design, develop, and maintain scalable backend services
• Develop modern, responsive front-end applications
• Collaborate across teams to deliver seamless end-to-end user experiences.
• Build and manage database solutions:
• Develop automation scripts using Python or Bash.
• Design and build applications integrating AI/ML services, including:
• Chat model integrations
• Document extraction and content understanding solutions
• Work with Azure AI ecosystem, including:
• Azure AI Foundry / Azure OpenAI
• Cognitive Services and related AI platforms
• Build AI-enabled applications using Spring Boot-based backend services
• Deploy, monitor, and manage applications in Microsoft Azure, including:
• App Services, Function Apps, CosmosDB
• Application Insights, Managed Identity
• Implement caching using Redis or Ehcache.
• Use Docker and Kubernetes for containerization and orchestration.
• Implement CI/CD pipelines
• Monitor and optimize system performance
• Continuously improve code quality and productivity using modern tooling and AI-assisted development.
• Automated Testing: Manage automated testing and provide feedback during the development process.
• Problem Solving: Modify and test changes to previously developed programs.

Application Engineer – Hybrid to MA

Attorney

• Investigates and manages cases of moderate to high exposure in civil State Court litigation from the inception of the lawsuit until conclusion through dismissal, settlement or trial.
• Responsible for handling cases in commercial auto negligence and commercial general liability.
• Works with a team of attorneys and adjusters to resolve claims as expeditiously and efficiently as possible.
• Handles an average caseload consisting of moderate to complex exposure commercial auto negligence and commercial general liability claims and coverage matters.
• Meets with claims professionals to resolve cases in the most cost-effective manner.
• Answers and develops theories and affirmative defenses to incoming lawsuits.
• Engages in routine motion practice, discovery and research.
• Handles trials and arbitrations.
• Periodically presents to claims partners on new developments in the law.

Litigation Attorney

Manager

• Lead a team of adjusters handling the company’s largest and most complex claims.
• Provide daily oversight of operations to ensure effective claims handling aligned with corporate business strategies.
• Collaborate with leadership to assess resource needs and implement continuous improvement efforts to enhance quality, service, and cost efficiency.
• Monitor team performance through file reviews, data analysis, and customer feedback.
• Provide coaching, mentoring, and development to professionals in the claim organization.
• Make staffing recommendations, participate in hiring and disciplinary actions, and manage salary administration linked to performance.
• Serve as a subject matter expert in specialized claim areas.
• Oversee complex litigation strategies, direct outside counsel, and manage litigation-related expenses.
• Build strong relationships with internal and external stakeholders.
• Prepare and deliver reports on business trends, financial activity, and claim outcomes.
• Communicate key issues and strategic insights to appropriate audiences, adapting style to ensure clarity and alignment.

Senior Manager, Specialized Claims

Consultant

• Independently lead complex case investigations and negotiate high-value claims.
• Analyze coverage, liability, and financial exposure, and demonstrate mastery in reserving strategy and financial acumen.
• Manage litigation strategy and develop tailored resolution strategies in conjunction with top-flight defense counsel.
• Serve as a subject matter expert (SME) across the claim organization to support the development of other claim professionals through direct mentoring and by modeling ideal adjusting techniques.
• Evaluate training programs and recommend improvements.
• Provide relevant reporting to underwriting and reinsurance and collaborate with underwriting, agents, vendors, and legal teams to improve policy language and refine underwriting risk selection.
• Streamline workflows and correct inconsistencies.
• Contribute to special projects.
• Attend industry events and continuing education seminars to stay current on best practices.
• Build and maintain strong relationships with business partners.

Senior Solutions Architect – Hybrid

Senior Underwriting Specialist – Specialty GL

Senior Field Property Adjuster

Senior Adjuster – Field Service Claims

Senior Adjuster, Field Claims

Senior Application Engineer – Remote or Hybrid

Senior Application Engineer – Remote, Hybrid to MA

Senior Data Protection Engineer

Senior Information Security Engineer

Senior Adjuster, Field Service Claims

Senior Adjuster, Field Service Claims

Application Engineer – Hybrid to MA

Litigation Attorney

Senior Manager, Specialized Claims

Major Case Consultant, Specialized Claims