Senior Adjuster – Field Service Claims

The Hanover Insurance Group

Senior Field Property Adjuster managing moderate to complex field property claims for the Plainfield, NJ area. Requires strong investigation skills and collaboration with internal teams.

Posted 7/30/2026full-timeRemote • New Jersey • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing field property claims, conducting thorough investigations, and ensuring compliance with regulatory standards. Proficient in negotiation, decision-making, and utilizing advanced tools for claims analysis and efficiency.

Highest-signal resume keywords

Field Property Claims ManagementClaims Investigation and DocumentationRegulatory ComplianceNegotiation SkillsClaims Systems Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingRisk AssessmentSubrogation IdentificationFinancial Decision-MakingAdvanced Analytical Techniques

Soft Skills

Clear CommunicationEmpathyOrganizational SkillsJudgment and Decision-MakingCollaboration

Tools & Technologies

Claims SystemsMicrosoft Office SuiteAdvanced Analytics Tools

Industry Keywords

Local Geography KnowledgePublic Safety AgenciesLitigation MattersCompliance StandardsField Work

About the role

Key responsibilities & impact

Independently manage field property claims including those requiring outside field investigations.
Lead thorough investigations, assess coverage, and issue appropriate documentation.
Identify and proactively pursue opportunities to transfer risk to the appropriate entities for the benefit of insureds and business partners.
Maintain comprehensive and detailed claim records, ensuring proper documentation and compliance with jurisdictional requirements.
Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts.
Ensure all claims activities comply with regulatory and company standards.
Investigate and manage suspicious claims using advanced techniques and tools.
Set reserves, authorize payments, and make financial decisions within authority.
Coordinate with internal and external stakeholders including legal, underwriting, vendors, and agents.
Use advanced tools and analytics to identify trends and improve claims handling efficiency.
Serve as a mentor to junior adjusters, providing guidance on complex claims.
Deliver empathetic, clear communication throughout the claims process.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience with claim handling.
Typically requires 5–10 years of adjusting experience.
Strong knowledge of local geography, regulations, and public safety agencies.
Skilled in negotiation and developing strategies to influence outcomes.
Demonstrates sound judgment and decision-making, including litigation and compliance matters.
Communicates clearly and effectively in both verbal and written formats across a variety of situations.
Highly organized with the ability to manage complex workflows and project work.
Makes informed decisions based on thorough analysis of complex issues.
Ability to collaborate with internal and external experts, including legal, underwriting, and other stakeholders.
Ability to quickly assess customer concerns and anticipate questions.
Skilled in using claims systems and Microsoft Office Suite.
Ability to use a personal computer and other standard office equipment.
Required to work on-site as needed.
Ability to travel as necessary.
Ability to work in a fast paced, changing or stressful environment.
Ability to perform work in a noisy/loud work environment.
Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day.
Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work.
Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings.
Ability to use a ladder safely to get on and off roofs and maintain balance while inspecting roofs.
Ability to perform field work in adverse weather.

Benefits

Comp & perks

Must have and maintain appropriate state adjuster licenses, continuing education credits, and a valid driver’s license.